"Today's customers want and expect to be "positively, emotionally and memorably impacted at every relationship touchpoint."
Good Morning Folks,
A smile is a universal gesture of hospitality. A warm, genuine, and sincere smile can never be misunderstood. A smile is of the most emotional signals of all. It has an almost irresistible power to make other people smile in return. Smiling primes positive feelings.
So from the first infectious smile and happy face that greets you by name in the morning, we offer an enormous opportunity to (re) imagine and reinvigorate your workplace with People + Solutions + Technology from FSO.
Emotional connections are about capturing the hearts and minds - It’s how FSO makes our clients feel about us. Emotional connections can determine the strength and length of a customer relationship. They drive passion, loyalty and advocacy.
Clients become engaged in a "personal" way. And, they make a compelling case that today's customers want and expect to be "positively, emotionally and memorably impacted at every level of their commercial existence."
The more connected customers are to your brand and employees, the more likely they are to seek out your brand, and recommend it to others.
Over the years I’ve come across two groups of people. Those that are thankful and appreciative of others and those that aren’t. Having an attitude of gratitude is one of the keys to business as well as life.
I was talking to a person the other day and they were moaning and groaning about how they hated their job. To cut a long story short, I politely listened and then said, “Is this the same job that puts food on your table?” They went quiet and then said, “I suppose so.” I then suggested that they be grateful for their job as there are many people that don’t have one.
I saw the same person the next week and they had a smile on their face. I asked them what had changed and they said, “Their attitude.” After talking to each other the previous week they decided to be positive about their job and bring a good attitude to work. Amazingly, the job magically improved and they had a great time each day. They learned to be thankful for what they have.
Not everyone is suited for every job but it’s incredible how a task can become more enjoyable if you stop grumbling and starting thanking those around you for the opportunity.
We, the employees of FSO, are committed to ensuring that every client interaction we have is personal, friendly and delivered with a smile, where the experience of FSO is felt by all.
Our job in hospitality is to make our clients feel as if they are at home and create memories and experiences that want to make clients “return.” It is also our job to make sure that we supply our clients with that “WOW” factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.”\
And that all starts with a smile. A smile is the light in your window that tells others that there is a caring, sharing person inside. Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.
Smile in the mirror. Do that every morning and you'll start to see a big difference in your life.
Then try it on someone today at work and experience its power to make everything that happens, happen better.
Have a GREAT Monday and a wonderful week!
Mitchell D. Weiner
Chief Happiness Officer
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“Sometimes your joy is the source of your smile,
but sometimes your smile can be the source of your joy.”
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