Showing posts with label training. Show all posts
Showing posts with label training. Show all posts

Thursday, August 20, 2015

Disappointed With Your Incumbent Outsourcing Partner? We Understand.

Reduce staffing, operating, and training costs. Improve efficiency and productivity. Benefit from proven processes developed over years of experience. And get back to focusing on what really matters: your core, revenue-generating activities.

Good Morning Folks,

If you are disappointed with your outsourcing provider, we understand. 

We created FSO because we believe you deserve better. In five short years, we’ve grown from a blank canvas to serving 225 clients in 60 cities — on the back of dissatisfaction with the incumbent partner.

Hundreds of the best known names in legal practice, finance, retail, telecommunications, healthcare and more who made the switch to FSO will confirm significant improvements. Their enthusiasm for our People + Solutions + Technology has helped us make the Inc. 5000 list of the nation’s fastest growing companies for the fourth consecutive year.

The appeal?  From the infectious FSO smiles that greet our clients’ by name to the contagious hospitality, when the boss has it in his DNA, it trickles down throughout the organization and beyond to its clients. 

Spotting talent is also in our DNA. We only select friendly, productive, and accommodating people matched to your organization’s unique culture. We keep them motivated with top training, incentives, recognition, and career opportunities.

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond" to provide the most enjoyable experience with the finest personal service.

Call me personally at (212) 204-1193, and I’ll show you how to take the headaches off your mind, and put a BIG smile back on your face.

Love Life! I am looking forward to seeing you soon.

Mitchell D. Weiner
Chief Happiness Officer  

Unity is strength. . . when there is teamwork and collaboration, 
wonderful things can be achieved" ~~Mattie Stepanek

Monday, April 27, 2015

Always Do The Right Thing

"It's about how we treat and care about our people. How we motivate them and continue to develop our folks.  Folks do the right thing. Trust and believe in your leadership. Always do the right thing and love life."

Good Morning Folks, 

Greetings to the greatest people in the on site outsourcing business. I hope everyone had an awesome weekend and was able to spend a bit of time relaxing and clearing your mind so you are fresh and ready for another awesome week at FSO.

As we grow and look forward to a prosperous future, we will never forget the Personal, Passionate & Productive mindset from which we began.

We promised you that from the beginning that we will improve service, reduce/control cost and take care of the people. We are taking a step forward to never losing sight of the promise by going back to the basics.

Because our employees are our connections to clients, we need to ensure that they have a clear understanding of what FSO does, stands for and is achieving for you each and every day. That’s why we established Mitch’s Institute of Training (MIT). 

Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. These past two weeks have been packed full of strong activity, great meetings and the launch of the MIT will be one of if not our strongest commitments and training tools to ensure everyone across FSO is continually learning and growing

One thing we know and that is momentum is how businesses thrive and grow, and our momentum is rocking – so Train the Trainer is in full motion through our MIT and we begin the next phase. Just imagine ONE TEAM across FSO that know everything about the company there are part of and what we stand for and what and how we sell and why clients bought us and why prospects buy us and how that carries forward from our sales front end to perfect execution and delivery on the back end through operations – our Promise to Promise – our re imagine – our Solutions and our Ideas, Innovation and client Cost Saves. 

The first MIT meeting allowed for our employees to walk away with eye-opening insights. The floor was opened to exchanging stories of success, to getting to know each other better and to finding inspiration in the powered of shared experience. Missy Adriazola, our Director of Training put it this way:
"We kicked off MIT 2 weeks ago with Mitch sharing his vision of FSO- past, present and future.  It is crucial that everyone plays their part for the future and growth of FSO.  But, with that comes learning about what we do, and how we do it.  Last week, with Round 2, Bomsi shared a little more detail about the company history and the expectations ahead.  And, since we’ve all learned “what” we do, who FSO is and Mitch’s vision, it’s time to get to work on the “how to” portion of training.

As head of training at FSO, I could not be more excited to share that there are great things in the works for the next round of MIT.  The promise to practice from the training team is that we ensure that you all have the tools you need to perform at your best and teach your teams to do so each and every day.  We are ONE team made up of individuals who CARE about each other and our clients. This is a huge differentiator in the marketplace and how FSO sells and closes deals daily.  We hire those who have the DNA of fire, skip and twinkle.  We look for those who are hospitality driven and go above and beyond every day." 
As we continue to build our company culture together, which you know includes positive energy, honesty, trust, respect, integrity/ethics, warmth, transparency, and CARE. You will only be able to achieve success in your role through solid communication - but talk is cheap. The question is: do your words matter and influence the outcome? Do you really connect with your team? Can we be doing better?
  • How the operation could run better, more efficient?
  • Are there better ways we can be organizing our areas better?
  • Are there ways we can order things like supplies and equipment to save our clients’ money?
  • Can we be more productive in the way we maintain the cleanliness of all areas?
  • Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special?
  • What ways can we improve Hospitality?

There is nothing to wait for or direction needed from our clients in finding ways to (re) Imagine and make things better – your ideas and expertise is exactly why we are entrusted to run our clients operations – they outsourced to us and we must take the opportunity to show them why their decision was the best they ever made and we will deliver on our Promise to Practice.

You will know you've connected with your team when: they go the extra mile and always give the extra effort, they say positive things and provide unsolicited appreciation, they demonstrate trust and have an unguarded openness, they express themselves and communicate frequently, they feel good about their role and their value to FSO, they have positive energy, and you have growing team synergy. 

Our company is all about PERSONAL. Love our employees and love our clients.. and we should never stop thinking of how to wow them. The Power of Focus and the Power of Positive Energy will always be key to our future success. 

MIT presents us with an opportunity to take time and (re) IMAGINE the services we provide to our clients, and the road we pave for our employees —with the idea that we are one team, one family.

Thank you for your partnership and continued support. We look forward to sharing our success as the MIT program moves forth and grows.

Have a great week and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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Example is not the main thing in influencing others. It is the only thing" 
~~ Albert Schweitzer
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Wednesday, August 20, 2014

Shalaine Adams Promoted To Newly Created Regional Manager, Delivering the Experience

"It's hardly a surprise at all that you are one of our fastest rising stars. You embody the FSO spirit in everything you do and it is surely felt by everyone you encounter. Dreams do come true with FSO. Congrats!"

"Your bright smile and radiating energy is going to spread like wild fire out there. It won't be long before they declare Chi-town as Shay-town."

"Congrats Shalaine!! I knew the first time when I met you that you are a star in so many ways"

"Congratulations Shalaine! You are an inspiration, and a force to be reckoned with."

"Congratulations Shalaine- Hard work never goes unnoticed I'm very happy for you and excited about all the great things you're going to do!!!!!! I wish you continued success."   

"Congratulations Shalaine, you're where you suppose be.  I commend you for all the hard work you put forth to get where you are today."

"You're truly a an inspiration to many others. Continue much success and best of luck in your endeavors. I admire you Ms. Shalaine."

"Success comes from seeing life, your passion and golas as an unending process of trying, learning & growing. I'm very happy for you and your promotion"

Good Morning Folks,

I am pleased to announce the promotion of Shalaine Adams to the newly created position of Regional Manager, Delivering the Experience. And from the reactions of colleagues as quoted above, the whole company welcomes this move with open arms.

FSO is all about THE EXPEREINCE. As you know we have gone national, operating in over 63 cities across the USA. In Shalaine’s new role she will work with all of our teams rolling out our brand Nationwide. Shalaine will lead and assist in training, her largest percent of time, specifically around the CLIENT and EMPLOYEE experience. As well as on boarding our folks, assisting sales in presentations while continue to work with our People Solutions team; partnering with Chelsea and Missy, to set standards and EXPERIENCE training nationally. 

Prior to joining the FSO Family two years ago, Shalaine was an Executive Assistant with Canon (once owned by me) for 13 years; yes she started working when she was 12, LOL. When not a “trainer extraordinaire”, Shalaine loves to sing and dance, those of us who are here late with her on Friday nights can attest to her exceptional vocal talents! She is approaching her new position with all the enthusiasm and excitement that has made her famous throughout the FSO Nation. Shalaine will start her new role on September 2nd and will be headquartered in our Midwest regional office in the downtown Chicago loop.

“Words cannot express how excited I am to accept my new role as Regional Manager, Delivering the Experience," Shalaine told me. She also wants everyone to know...
"As I reflect back on my humble beginnings as an Informationalist; I knew I wanted to grow and further my career with FSO. I set goals and came to work with purpose & drive. I realized that believing in Mitch and the promise of a career, not just a job, was my privilege as an FSO employee!

Soon, my dreams began coming to fruition as I became a part of Future Leaders Program (FLP), and was promoted to Assistant Manager, then EM, on to Corporate Trainer and most recently Regional Manager! Today I have reached the first plateau to my newly set goals and I am well on my way!

“I truly feel that touching our employees and delivering on the FSO experience is an honor, every day I get to hug, inspire, train & motivate the greatest employees in the world, I am truly Blessed!

My experience as part of the FSO family has been an amazing; I look forward to paying it forward! I am truly honored and look forward to lighting up the nation!”  
I want to Congratulate Shalaine for this terrific accomplishment. Shalaine’s promotion is just one example of how FSO is changing the onsite outsourcing world! 

If it were not for our amazing people, our outstanding clients, our unique strategy and most importantly our love for our clients and employees, we simply couldn't have come so far! Our commitment to exceeding our client’s expectations, ensuring that every single person is the best trained and best prepared employee they can be.  This is what sets us apart!

The Best is Yet to Come! We have only just begun.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Monday, August 18, 2014

The FSO Pledge: My Personal Commitment To Excellence and To You

"We are so proud of what our culture represents: A commitment to the Employee & Client Experience starting at the top, with my undivided attention and passion guaranteed."

Good Morning Folks,

Our company is based on some very solid beliefs - training, motivating, and building a career path for the passionate people who consistently do a great job for our clients. 

Everyone is empowered to spot talent and develop future leaders. Our people become a part of the FSO family and are embraced from the moment they walk through our doors for VIP on-boarding and Experience Greatness Training. For FSO, the goal is not just to retain outstanding talent; it's about helping our talent realize their full potential through growth and discovery. FSO takes great people and we make them even better by giving them knowledge, a career path and, most importantly, the confidence to succeed in any environment. For many, we give them hope when they want more but are wondering, "How can I achieve it?"

At FSO, we answer that question by steering, cross-training and developing the teams until they see and experience the success that comes along with our goal-oriented focus. We encourage our people to dream personally and professionally. With programs like our Future Leaders Program we have the chance to hear their voices and ensure that their new ideas are implemented into our organization. 

Nothing is more important to the leadership team at FSO than ensuring the very best employee experience for every single person working within our organization; our revolutionary training & development program is proof of that. As pioneers of taking care of the hourly employee, we literally invented this stuff. By giving our people the tools they need to succeed, we are able to build the most highly trained and motivated team in the industry.

Our FSO Training programs fall into two extensive levels of training: discipline-based and leadership-driven training for all company employees.

Our clients benefit as we continually enhance skill sets of our staff as part of our commitment to ongoing skill and career advancement.

Our training programs ensure that end users receive Total Customer Satisfaction at all times by:
  • Delivering world class service levels 
  • Implementing best practices at every site 
  • Executing succession planning and leadership development of our core talent
We are so proud of what our culture represents: A commitment to the Employee & Client Experience starting at the top, with my undivided attention and passion guaranteed. As our business grows, I remain committed to helping each and every FSO employee grow and develop within our organization so that they can fulfill their greatest dreams.

That is my solemn pledge to them, and my commitment to you.

We are on fire and we are going to LIGHT UP the ON SITE OUTSOURCING BUSINESS. We are not playing in this space. We are here to own it, and will be adding resources proactively and strategically to support our budding infrastructure."

Have a great start to the week, and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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The adventure of life is to learn. 
The purpose of life is to grow. 
The nature of life is to change. 
The challenge of life is to overcome. 
The essence of life is to care. 
The opportunity of like is to serve. 
The secret of life is to dare. 
The spice of life is to befriend. 
The beauty of life is to give." ~William Arthur Ward
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Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 
  • 98 % client retention with ZERO displacements 
  • 98 % employee retention – twice the industry average 
  • 300+ years of industry experience residing in its Senior Leadership Team 
  • 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 
    Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 
    • An outsourcing experience powered by passionate people. 
    • An intimate and personal approach to service. 
    • A partnership based on care, trust and mutual success. 
    • Involved owners listening to your needs and proposing customized solutions. 

    To learn more, please contact our national direct line: 212.204.1193.


    Monday, August 4, 2014

    The Difference is Culture

    "At FSO, every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner."

    Good Morning Folks,

    Finding the right onsite outsourcing partner is time consuming and difficult. There’s a lot on the line, not just for you but also for your company. Outsourcing to the wrong partner can be risky.

    Our clients weren't looking for suppliers or contractors, but partners who would play a key hands-on role driving an evolution of everlasting change. Because brands who have stopped challenging their culture are destined to disappear.

    Culture  goes much deeper than simply mission statements, vision and values, which invariably are found on company websites and sometimes that where it remains. Yes, these can all play a part in defining a partner's culture/ belief system, but more fundamentally it is how the people who will be sent to your front lines feel about their own self worth and contribution, how they are managed and the passion and pride they express during service delivery. 

    Therefore cultural fit is key to success in outsourcing and is where we believe FSO adds the most value. If client and supplier are out of alignment with regards to shared goals or objectives, then the contract is doomed to failure. At FSO, with our (re)IMAGINE approach, we even take the lead when it comes to pioneering culture. But, an RFP alone will not always reveal these advantages nor result in the most productive and profitable relationship.

    So how can you ensure that your “final” list of potential partners and outsourcing criteria will uncover what’s truly best for you?     

    Companies shopping for a new or improved outsourcing provider should take the "speed-dating" approach— meet and spend time with supplier's leadership one-on-one before even considering them to be invited to bid. 

    What you discover here is that at FSO, there is no such thing as an unimportant person, role, task or idea. When we roll out of bed each morning, we go to work knowing that, regardless of our title, we are not only needed, but appreciated.

    At FSO, every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner. Here, leadership is action not position. My mission is everyone’s mission, and any obstacle is considered everyone’s obstacles. “It’s not my job” is one phrase that is seldom heard. Everyone ensures that his or her team is charged up, in touch with the big picture, and willing and able to lead.

    At FSO, no one is to blame, but everyone is accountable. No one points fingers, but everyone lends a hand. No one takes credit, but everyone freely gives it away.

    If all this sounds like a smart way to run an organization, it is. It's in our DNA. It's our culture. While our business model may seem pretty simple, no one else can or has been able to replicate it because it comes from our hearts. 

    Cultural alignment, I believe, will ultimately drive change, improvement and innovation. Make sure to align yourself with the right partner that sees eye-to-eye on what is important to you in order to develop a long-term, mutually beneficial relationship. Don’t be afraid to ask them tough questions. You should be looking for a partner that won’t just show up but innovate.

    Thanks to all our employees for NEVER settling for mediocrity. 

    Every site employee, YOU, are the FSO difference! Your commitment to service, to exceed the client expectations, to do just that little bit more, to be more professional, to have that better idea, to notice that detail, to take action when no one is watching. YOU make this company the best outsourcing provider in the business. YOU are the reason we have nothing in common with our competitors. Your smile, your enthusiasm and your hard work is what makes my vision come alive at FSO.

    And that's not only what makes us different, it makes us better.

    Discover how our capabilities and unique differentiators can be applied to your advantage.


    Call me directly at 212.204.1193.

    Have a GREAT day as I look forward to seeing all of you soon.

    Mitchell D. Weiner
    Chief Happiness Officer

    Learn more about what DIFFERENTIATES FSO here

    Thursday, July 17, 2014

    Link UP To The Informative, Enlightening and Inspiring Articles I've Been Sharing on Social Media!

    "Be not afraid of growing slowly, be afraid only of standing still." ~Chinese Proverb

    Good Morning Folks,

    In between posts here, you'll find me on LinkedIn and Twitter sharing all the love and knowledge I can find because everybody is a work in progress and knowledge is power. 

    Personally, I can never get enough of it. Please stay tuned to our fast-moving world, to keep your skills polished or relevant. Especially our managers— so many great articles with the latest thinking on leadership given the challenge managing four different generations of workers all at the same time.

    Don't get left behind in you careers. 

    Friend me on LinkedIN HERE and Twitter HERE.

    A sampling of my LinkedIn feed follows. Last month we had an incredible 63,000 views and 2000 likes and this month at half time we are already ahead of that!

    And have a super GREAT day!

    Hugs all around,

    Mitch Weiner 
    Chief Happiness Officer

    Don't think personal branding matters - see why you could be killing your career as a result of this ignorance...

    About the Author:
    Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

    Contact Mitch: Twitter | Facebook | LinkedIn | Email