Like The Oscars, FSO Is About Being The Best— Better Than All The Rest

"We are all on journeys. The visionaries. The underdogs. The artists. The long shots. The homegrown heroes who make every day a little better."

Good Morning Folks,

The water cooler talk this morning at offices all across America is about the Oscars last night. Surely the discussion centers on what folks were wearing or the memorable moments. 

But today I want to talk to you about something broader, something with parallels to what we aspire to here everyday at FSO: Spirit.

Oscar spirit is contagious –– it can spread to everyone who has a dream, a goal, and the will to change. While most will never compete on an Oscar race, let alone win a Gold Oscar, Oscar spirit can elevate and inspire people to make real and lasting changes in their own lives. Today, an enormous opportunity exists to reinvigorate that Oscar spirit and — through FSO — help it stand for something even bigger for FSO, our clients, their customers enterprises, our employees and the entire world.

During the Oscars last night movies were celebrated that tackled topics like PTSD, Alzheimer's, the suicide admission and ALS. As someone once said, everyone you meet is fighting a battle you know nothing about— a loved one at war, a sibling with a challenging medical issue, relationship issues and more. All of us carry this baggage to work yet soldier on. So be kind.

The Oscars tell a great story of overcoming adversity. Whether defying a parent's dream to  pursue a career of passion, facing endless rejections and little recognition, but after years of hard work finally succeed and be recognized like J.K Simmons was last night. Or Julianne Moore nominated so many times yet told she could never win if Merrill Streep was her competition. Not so. 

Also not so that America's once proud and celebrated Batman could just quietly fade into the sunset and accept a rumor that in Hollywood careers end at 40. Michael Keaton proved that wrong too last night. And as Common said in his eloquent speech after the heartfelt rendition of Glory (a highlight of the show for me)- we are all one humanity seeking common happiness and health.

Even the commercials reminded us that failure is often a requirement of success and being down and out is nothing but a state of mind. Here are two of my favorites.

Perfectly timed in tune with the Academy Awards, Cadillac rolls out a new set of commercials launching its “Dare Greatly” campaign. The first thing that may strike you about the commercials is the lack of, well, advertising going on; Cadillac intentionally left out physical vehicles from the piece. Instead, the Detroit-based luxury automaker plays up the idea of striving for greatness, piggybacking sentiments from a lecture Teddy Roosevelt delivered in 1910.

Next, for American Express, Mindy Kaling talks about her journey in her career as an actress in Hollywood and challenging the status quo. We are all on journeys. The visionaries. The underdogs. The artists. The long shots. The homegrown heroes who make every day a little better. Join us as we follow the stories that will inspire your journey.

For years, like the Oscars themselves, my brand has represented perfection. It has been synonymous with the best service and best people ever. To be part of a company where the employees LOVE what they do and the leaders CARE as much as they do, is such a blessing…we are VERY LUCKY to be a part of the FSO Family!

In delivering our Onsite Outsourcing Services, our people are the driving force in making the difference– it’s that twinkle in the eye, that skip in the step, that fire in the belly that makes our people different from any of our competitors .

We've built and grown his business with an emphasis on people – the hardworking, dedicated employees who care about doing a great job for our clients. 

Know that I am personally invested and CARE about every person in our company. It is part of the personal touch that sets us a part in this industry and in business compared to most.

Believe in yourself, work hand and know that anything is possible and I will work as hard as you to ensure that all of your dreams come true.

You are all winners in my book. Shine on.

Have a GREAT Monday and a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“I always strive to do better today than I did yesterday.”
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CFO’s: It’s About The Right Resources Doing The Right Work For The Right Cost

"Nixon Peabody, PwC, NBC Universal, Brother International, Y&R, Kate Spade, AstraZeneca / MedImmune and hundreds more have partnered with FSO and will confirm significant and positive changes in employee attitude and results."

Greetings , 

Did you know that we work with dozens of CFOs in your city helping them to drive revenue growth? 

They turn to us with these three of the most pressing concerns facing their company:

1. Healthcare costs
2. Controlling spending and improving profitability
3. Staff morale and motivation 

One way more and more businesses are actively managing costs is by making use of flexible staffing strategies. By using Onsite Outsourcing, companies can convert a portion of one of their largest VARIABLE costs - labor - into a fixed expense that provides for stability and certainty in managing budgets.

Contracting Outsourced professionals can also help boost morale. FSO provides the most generous rewards, recognition, training and development programs in the industry that are tailored to our employees' needs and desires - with outsourcing they have a career which allows them to spread their wings beyond a single client.

Onsite Outsourcing also solves the CFO's largest problem by shifting the burden of healthcare to our shoulders. As a bonus, Outsourcing provides new resources, expertise and technology to make possible what as not possible before.

Before you cut costs unilaterally or advance any significant change initiative, we'd like to help you conduct a complimentary assessment to see what can be streamlined, cut or (re) Imagined to build your bottom line in a more efficient and profitable way.

Nixon Peabody, PwC, NBC Universal, Brother International, Y&R, Kate Spade, AstraZeneca / MedImmune and hundreds more have partnered with FSO and will confirm significant and positive changes in employee attitude and results.

I am happy to discuss various options as they pertain to your organization's unique needs or the needs of others you may know! 

Call me personally 212-204-1193.

Have a GREAT Monday and a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“I always strive to do better today than I did yesterday.”
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The "Serving" Leaders

"Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.” 

― Martin Luther King Jr.

Good Morning Folks,

Today I share an internal communique that went out earlier this week in honor of Dr. Martin Luther King Jr. It's from Capco Business Operations Manager, Jenna Solis, whom you often read about receiving KUDOS in our Shout Out Wednesday posts. Here's Jenna:

A serving leader by definition is one who puts the needs of others first; and helps people develop and perform as highly as possible.

FSO family, whether you are the newest person within the company or the oldest, your skills and energy are needed to push our company's vision. 

Management we must converse with our team members on their personal career goals to ensure the highest performance levels. Mitch and the leadership teams are vigorously implementing new forums to educate, develop and enhance our teams.  

As Mitch has stated "Our ability to succeed is up to us". I encourage you all to plug into the FSO system participate in every meeting and conversation that will allow you to goal set, strategize and execute effectively. Lastly, we must continue to support one another.
True leadership is selfless; in the days after the big win for Capco we began to strategize and game plan for the current year. I asked everyone what they believed were the key things that contributed to the win. 

The top 5 responses were as follows: 

1. Understanding we are FSO Brand Ambassadors.
2. Putting the needs of others first
3. Supporting each other in all things
4. Identifying our strengths and growing in our individual roles
5. Kudos!

Speaking of Dr. King, if you haven't seem Selma yet, you MUST!

We are all winners FSO! Lets Rock!

Mitchell D. Weiner

Chief Happiness Officer  

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"The time is always right to do what is right"
~~ Martin Luther King, Jr.

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Shout Out Wednesday: Recognizing Our AMAZING Employees

"The previous team was good, but this new group is really bringing their ‘A’ game, going out of their way to be pleasant, accommodating and not to mention very polished."

Good Morning Folks,

As you know, the entire ELT and I love nothing more than recognizing and rewarding our AMAZING employees. But the best recognition, as we share with you this morning, is from customers. Here's how our brightest stars are helping customers to accomplish more than they ever thought possible.

Let's start with a just-in "On The Spot" recognition. Our client at Amnesty international sent out a great kudos email which resulted in a huge "Thank You For A Job Well Done"  "On The Spot Award" for our man Jose Campos.

You make us very proud at FSO, Jose. 

Thank you so much for all you do for our client at Amnesty International 

Jose Campos, Amnesty International

"Jose has been a tremendous asset to me during the past several weeks. With Rafael's departure, Jose has been an incredible support system to myself, Carol and the Finance Department. He took it upon himself to look through invoices that Rafael left behind, properly organized them, and then delegated with the Finance department to get those invoices paid. He also called vendors, and took the initiative of auditing invoices.

Additionally, you have spent a lot of time mentoring Jose, and it shows, and because of your guidance Jose is who he is today! I am so impressed and lucky to have someone like Jose on my side!  Thank you!"

Monica Veloz, Capco

"Monica:I wanted to personally thank you for the tremendous assistance you and your team provided me in October and November. I had a number of guests and last minute scheduling conflicts and you made all the logistics happen seamlessly. You coordinated my meeting rooms, made sure my guests were catered to and made it all feel so easy. On top of that you helped me with last minute documentation I needed and the product was perfect. Thank you again; it is a pleasure knowing someone has your back."

Esther, Hassell, Capco

"Esther went above and beyond to make me feel welcome in my first week here. Without her, I might still be lost the office and late to all my meetings.

Appreciate all the help, Esther!"

Aida Hibbert, FSO - National Operations Account Development Director

 THANK YOU!!! You gave me the opportunity to come out to Kate Spade and try something totally out of my element! You pushed to make sure me and Ernest were well versed on procedures with mail and started the foundation for our relationship with our wonderful client contact, Jorge. I know you're not our director anymore, but we share these bragging rights with you!!!  You Rock!"

Concierge Fosun Team
"Barbara, I am part of the Executive Search Team for J.P. Morgan and work at 1 CMP on the 27th floor. I have noticed a distinct change in the lobby – specifically the wonderful people who appeared after the holidays – from the front doors to the staff at the front desk. The previous team was good, but this new group is really bringing their ‘A’ game, going out of their way to be pleasant, accommodating and not to mention very polished." 

These people are doing a great job!

Ben Rydell, Y&R

"I just wanted to say how fantastic he is, and what an asset. He never fails to bend over backwards."

Office Services HQ Team
"I would like to thank each of you for continuously support today. You all did an amazing Job and I am very appreciative of your great efforts to ensure the management meeting ran smoothly. Once again, you've done a great job! Cheers to you!"


Doel Dantiago and Pablo Gonzalez
"I would like to give a kudos to Doel Dantiago and Pablo Gonzalez for an excellent job well done during the management meeting. They both did a great job with a smile and even stayed a little later with Padre to ensure the office was back up to par... I would definitely like to have them for the next event, as that is help at its finest J"

Tysheerah Wallace, McCarter English

"Ty Wallace joined in the EB office, handling reception and administrative responsibilities, last week. She is proving herself to be a motivated, self-starter, who is incredibly responsive. She also has excellent communication skills, interacting with our lawyers, staff and clients in a very professional and friendly manner. Great hire. I have encouraged Ty to keep up the great work and, based on performance to date, expect that she will more than rise to the occasion."

I simply could not be more proud of my staff and their commitment to the “FSO way” – a productive and profitable combination of People + Solutions + Technology to keep clients ahead of the curve in a rapidly evolving world. We’ve certainly accomplished great things and I can say with confidence that we have only scratched the surface. 

I personally plan to leave a legacy in this business to honor the wonderful people, hourly employees and middle management, who serve our clients each and every day. It's my passion, my drive and my promise to the people who work for me.

At FSO we take dreams and we make those dreams into tangible results. The foundation of our winning strategy is the PERSONAL, PASSIONATE & PRODUCTIVE approach we take to our employees and to our clients. 

To all of our honorees, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"If the wind will not serve, take to the oars"

 –Latin Proverb

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Technology Has Created a Shift. We Are Shifting Too.

Welcome to 2015 where we at FSO are focused on a very clear business model of People + Solutions, + Technology with greater energy, investment, smarts and focus than ever before. 

Good Morning Folks,

We have had an outstanding two weeks to start the year…. Recognition… Management Meetings.. goals and objectives for 2015, new focus on site staff, field ops focused like never before on owning the client, new messaging and loving the employees and much much more. 

Look out to 2015!!!  Where you can count on us to show you new possibilities, new revenue and all the happiness and peace of mind you’ve come to expect from FSO.

We express this in three simple buckets People + Solutions + Technology. 

+ People
People have always been our strength and focus and remain the foundation upon which to build every service offering. Our strategy is straightforward - we team the latest technologies with a highly trained, motivated, team oriented, passionate people who care about delivering the FSO Experience and doing a great job for our clients. We will stand out from the crowd with the most comprehensive training, awards and recognition programs in the industry and will be the happiest place to work. FSO’s employees will always have that “twinkle in the eye, skip in the step, fire in the belly,” which ultimately results in exceptional service delivery. 

+ Solutions
Outsourcing is increasingly considered to be a strategic decision. By pairing People + Solutions + Technology, FSO is adding real innovation to outsourcing to deliver value added services and gain additional revenue. Outsourcing is no longer just about saving costs. FSO provides operational expertise, service lines, resources and capabilities many companies do not possess and we are committed to challenging our clients to open their minds to the world of possibilities in the strategic and tactical running of their business.

+Technology
New technologies can have revolutionary impacts with widespread and unexpected benefits. But how technology adds value to the people solutions and advice we provide is what sets FSO apart. With the introduction of BlueSky Solutions, powered by Salesforce.com, we have many unique offerings in the market and competitive advantages which delivers a unique level of strategic support and advice for our clients. While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.

My commitment is to be out in the field amongst our employees and clients every single day to ensure that his personal touch and commitment to them is being felt and experienced by all. 

For those who are not part of the FSO family and whose Outsourcing Contract is up for renewal, take the time to figure out a switch is right for you and your project. You may decide it’s not- in which case you just saved yourself a TON of time.

Call me directly at 212.204.1193 and I will be glad to speak with you directly.

Thanks for being with me on this amazing journey. I am looking forward to a bright future together.. 


Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"You never know what you'll learn from a customer until you *talk to them*"

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Shout Out Wednesday: 2014 Awards— “We Are All Of Us Stars, And We Deserve To Twinkle.” ― Marilyn Monroe

"Last night was amazing! My team & I truly appreciate the honor bestowed upon us.

I LOVE my FSO family! Congratulations to all the Winners! "

Greetings Folks,

On January 7th FSO held our 2014 awards ceremony. We recognized our staff in the field for all the great work they do. What a great and special night.

Congratulations to our 2014 award winners:

FSO Best Experience Associate 2014 

Small Site: Noel Hurtado (Fross)

Medium Site: William Restrepo (Neuberger)

Large Site: Ashley Menear (Y&R)

FSO Comet Group 

Teresita Arenas (Orlando)

FSO Supernova Group – Associate 2014 

Sheela Pedilla (Denver)

FSO Director of the Year 2014

Russell Gambino

FSO Excellence in Execution for HQ

Sharon Hovenburg

FSO Galactic Group – Associate 2014 

Aaron Hazard (Atlanta)

FSO Top Revenue Performer 2014 

Taylor Miller

FSO Regional Director 2014

Lissette Umpierre

FSO Mothership Group – Associate 2014 

Anthony Mazzarino

FSO Inspiration Award – PwC Manager 2014

Peter Gagnon (Boston)

FSO Carpe Diem – 2014 

Hope Ndoci

Best Experience Manager 2014 

Small Site: Keith Kowalczyk (GFK)

Medium Site: Dian Hussain (Metropolitan)

Large Site: Jonathan Ramos (IMG)

Passionate Power House of the Year

PwC – Chicago & Florham Park

Small – Kate Spade

Large – CAPCO

In addition, we have always made it a priority at FSO to continuously provide new and rewarding opportunities for all of our employees. One of the foundations of our company is to provide our people with as many opportunities to fulfill their dreams as possible. Experience Associates and Experience Leads from our Messenger Division are participating in our Messenger Internship Program (MIP)! 

Classes included a number of professional development courses as well as cross training in various services lines from across all of FSO, providing each member with invaluable skills to further their careers. 

We are proud to salute the graduates of our Messenger Internship Program:

Aaron Warren

Adell Santiago

Alberto DeLuna

Andre Bright

Antonio Casanova

Bernadette Alvarez

Clamann Edwards

Dawn Carroll Goodwin

Detra Battles

Elizabeth Berrry

George Valdez

Hope Walker

Jasmine Davison

Mayliz Paris

Melissa Field

Robert Foster

Sandra Akesson

Sherina Davis

Steven Torres

Theo Frangos

Titus Chance

Tymeek Mills

Vaughn Bellot

A video of the awards ceremony including chats with some of the winners is in the final stages of editing and will be showcased right here, soon.

As Marilyn Monroe once said, “We are all of us stars, and we deserve to twinkle.” That says it all in our case. Everyone at FSO is a winner, and as I stated in my opening speech at the awards show, and when I gave my bow to all of you.. I could never do it without you.. we are family.. we are one FSO, and we are here to help one another.

I couldn't be prouder of each and every member of the FSO team.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Whoever is happy will make others happy, too."
~~Mark Twain

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Shout Out Wednesday: Congratulations to Our Brightest Stars

"Frank is an amazing asset to our team. He is friendly, courteous and ALWAYS goes above and beyond! It is very difficult around here to get people to be accountable for their jobs and Frank is always willing to not only help out when other “Refuse” but, actually offers assistance when he sees a need."

Good Morning Folks,

Onsite Outsourcing is a challenging field, but it is also one of the most fulfilling careers a person could ever pursue. You have the chance to interact with humans everyday, and you never know how your interaction may deeply impact them.

It’s great to see People + Solutions + Technology in action— all delivered with a PERSONAL TOUCH.

Maya Angelou said, "Let gratitude be the pillow upon which you kneel to say your nightly prayer. And let faith be the bridge you build to overcome evil and welcome good."

That in mind, It has been so inspiring and exciting to read all the kudos and recognition our employees and sites have been receiving– THANK YOU for all your hard work and tireless efforts to bring hospitality and our white glove services to life.

Desiree, Eni

"Thank you for your help and support this morning. I really appreciate the help and your always professional attitude. Keep it up."

Kimberly, IMG NY
"Thank you for all of your help and hospitality this past week. Great office, and you helped make everything top notch for all of our guests."

Allen, Nixon Peabody
"I just wanted to send you a note to commend Allen Moore on the wonderful help he gave me last Friday. I was filling in for a secretary on vacation, so I had my hands full working for 7 attorneys last week. One of the attorneys requested numerous jobs to be printed in the NYC office, both by Office Services and the NP library in NYC. At my request, these jobs were scattered among the visiting attorney office and Reception. The attorney then requested to have all of the documents he had printed Fed Ex’d to his home for Saturday delivery. Allen took care of printing the documents, amassing them, and Fed Exing them to the attorney. He followed up by sending me the Fed Ex tracking information. He not only took care of my various requests expeditiously, he did so with a smile on his face. This “one stop shopping” made my day infinitely easier. You are lucky to have Allen working in your office!"
  

Capco Team** Multiple Kudos in 1 Month**
"I wanted to reach out and say a big thank you to the FSO team. I know they really stepped up to make sure the CapcoConnect event tonight runs smoothly. They should all be recognized for their continuous support to our group."

Andrea, Capco
"On behalf of the DC Connect Team I would like to convey a special thanks to Divya, Allison, Season, Andrea, Jon and Taylor from the NYC team for helping us get our act together last night and for making the DC launch a grand success. We couldn't have pulled it off without you. Cheers!" 
Ausberto, Capco
"Ozzi, Season and Raghvi went the extra mile to help a guest attending our Capco Connect event who had an unexpected health problem! I was really happy to see how quickly and thoughtfully they handled the situation for the person, with the ambulance and the person's family, including follow up."

Anna/Capco
"I just want toexpress my gratitude towards the entire FSO team that helped put together our Capco event for December 17th. We have not made it easy for them (especially Andrea) and they have handled our requests with grace and a smile on their face. The biggest thank you to Ozzy, Jenna, Andrea, Deon, Monica, Katie, Saleem, and everyone else who contributed to the success of the event. We could not have done this without you all!! "

"Hi Reception team, I wanted to send this email to thank you all for your ongoing hard work and support. You all have been critical in helping me prepare for important client presentations. You've made my job easier and for the 3rd time, contributed to successful client events.  Keep up the great job and I look forward to working with you all in the future!"

"I know this comes on the tail end of an event last night but this email is really meant to be more. I can't thank the team here enough for all of their support. I don't want to pinpoint specifics of last night (though the holiday decorations are probably at the top of my list). The general support that the team here on the ground, not just in actions, but also in attitude really is appreciated. Thanks and Happy Holidays!"

"Yesterday the FSO team at Capco put together the most amazing event on behalf of CapcoConnect. It simply could not have been done without their support, flexibility, and hard work. Please pass along my gratitude to the whole team."

"I want to extend my sincere thanks and appreciation to all of you for taking care of business yesterday. Your speedy response, ability to remain calm and positive attitude is truly amazing."

"I just wanted to thank you all for your help with the NA Capco holiday card packages that were sent out a couple of weeks ago. Labeling, stuffing and mailing packages for 1,000 people is a tough and tedious job- it wouldn't have happened without all your help!!"

 Esther, Capco
"Esther has been extremely helpful in organizing the 'Breakfast with the Leadership Team' events.  She has been of great help in determining the logistics of numerous BLT events. Thanks for everything!"

Talmas, Capco **9 Kudos in 1 Month**
"Just wanted to say thank you for sticking around after hours tonight to resolve my IT mailbox issue. You saved me from an embarrassing situation with a client!"

"I called Talmas, in the afternoon with a laptop issue. My laptop would not load Windows, leaving me unable to work. Talmas tried to assist over the phone, but when he found that he could not, he met me at the office, and resolved the issue. Talmas  definitely went the extra mile!"

"Thank you for resolving my lap top issues and for your patient; you're a great person to work with."

"Appreciate you helping me out with my laptop issues and you are never too busy to assist when needed."

"Appreciate you helping me out with my laptop issues. Seemed like you were juggling a million laptops at the same time as well! Thanks again!"

"Thank you very much Talmas for helping with getting the ATP Alumni Association's email domain set up. You were very helpful and acted with such professionalism! Again, thank you very much!"

"Thanks so much for all of your amazing, expedient, and friendly IT help over the past few days!"

"Talmas was quick at resolving my email issues, he promised it would be fixed within the hour and he delivered!"

"Talmas thank you so much for helping me these past two months with virtual interviews set up. I think I am getting better at being able to set up the web cams on my own - but your ability to troubleshoot for me has been so helpful. Thank you!"

Chris Burns, FSO IT

"Tom, I wanted to reach out to share with you the exceptional experience I have had with Chris during my computer issues. I am sure the majority of the emails you receive are about issues and problems with the people that create these issues. This is not that type of email. I started having serious issues with my computer. Chris looked at the issues and spent an entire day checking on the computer and the solution options he was working on. He found that the computer issues were not easily repairable, but he was going to try. All the while he was working on my computer; he was building another computer to assure I didn’t have to really have down time. As you may know…I have a new computer. I had zero down time due to his planning and efforts. The new computer had the most current office suite and such.  Like all people, I understand the need for changes to make progress, but still, I’m as resistant as the next end user. He took the time to show my how to set up the things I needed to do. I did them overnight with no problems. He did follow-up on his own the next day to see if there were any issues."

"Since then, I have had 8-10 questions on things that are office/explorer user questions. He never lost patience with me. He took the time to research what was needed and provided me with super answers presented in a way that I can understand and remember. He taught me along the way. All in all, he is a super asset to your team and an amazing contributor here at FSG! I appreciate him very much and thought it prudent that you know what an amazing job he does."

Jessica, Central Region Admin **2 Kudos in 1 Month**

"Debra, with our focus so intense on providing client hospitality, it is easy to forget the acts of hospitality we perform for one another in the course of our daily routine. With that in mind, I would like to say that Jessica, acting in her new role as Administrative Assistant for the Central Region, has consistently demonstrated to me that she is always on her game. She has never failed to provide me with assistance, information, or guidance in all matters large and small. None of us can say we "never got the memo" anymore because Jessica makes sure WE ALL get the memo! Here's one example of Jessica's extraordinary acts of internal hospitality:

The other night I had forgotten to send in my Cintas invoice approval by EOD as her timely memo requested. I got online at home and sent it to her at 8:13 p.m. At 8:14 p.m, Jessica replied with an email kindly thanking me for remembering to send it in. That was a ONE MINUTE response and it came long after business hours! Jessica's lightning-fast, after-hours response to my email motivated me to step up my game with my team and my clients the following morning. Jessica's demonstration of service, hospitality, and professionalism is my new "Gold Standard" of service! Thanks for the inspiration, Jessica!"

"Awesome job supporting the Central Region as our new Administrative Assistant!  I have had much positive feedback already on the positive impact you are having. Personally, I don’t know how I managed without you before! Thanks for all you do!"

MARY, Munsch Hardt, Houston
 "I just wanted to acknowledge Mary and the “above and beyond” help that she has given us (Mary Koks/Terry Gage and myself) in locating missing documents – for days we have tried to find documents in a database and the hard copies in one of Mary’s files - Mary Cannon took it upon herself to continue digging making every effort to find these voluminous documents.. and she DID!   We can’t thank her enough!   Just like to give credit when credit is due .. She goes out of her way to assist my team!"


Lissette Umpierre, FSO
"Jim – just wanted you to know that Lissette Umpierre did an awesome job transitioning here in Memphis.  She ran into several road blocks from the vendor that was being transitioned out but handled herself professionally and did not let it get in her way of getting the FSO team ready."

Frank, Samsung

"I am an employee at Samsung (In Ridgefield Park). I wanted to drop you a note to let you know that Frank is an amazing asset to our team here at Samsung. He is friendly, courteous and ALWAYS goes above and beyond! It is very difficult around here to get people to be accountable for their jobs  and Frank is always willing to not only help out when other “Refuse” but, actually offers assistance when he sees a need.  He always goes above and beyond without hesitation.  I want to acknowledge how WONDERFUL Frank is and what a please it is to be able to have him on our team, since he is an exception to the rule around here. Thank you!"

Eric, Caplin Drysdale
"Per my request, Eric stayed 6 hours after his normal departure time to work on a project for me that I needed this morning by 9 am. When I arrived at 7:45 am this morning the project was in my office and ready for me. He made over 53 books for me, each were a couple hundred pages. Kudos to Eric, another brilliant job done by him."

Keyana, Unicredit
"I just wanted to show you something really great Keyana did on Monday while I was out of the office. I had explained to her that I needed the attached done for a KPI book I was putting together. Although I had notes in a binder of what to do, I did not have the opportunity to walk her through both sheets.  She put on her pro-active hat and figured it out on her own and sent it to me on Monday so I would have it today."

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return." It is also our job to make sure that we supply our clients with that “WOW" factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.”

To all of our honorees, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The most effective way to do it, is to do it." 
--Amelia Earhart

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ABOUT FSO:

Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 

• 98 % client retention with ZERO displacements 
• 98 % employee retention – twice the industry average 
• 300+ years of industry experience residing in its Senior Leadership Team 
• 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 

Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 

• An outsourcing experience powered by passionate people. 
• An intimate and personal approach to service. 
• A partnership based on care, trust and mutual success. 
• Involved owners listening to your needs and proposing customized solutions. 

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

To learn more, please contact our national direct line: 212.204.1193.