Shout-Out Wednesday: Kudos To The Nation's Best Outsourcing Team

"The level of service that I have received has been outstanding to say the least. He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines."

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling our clients to concentrate on their core competency of creating value for THEIR customers.

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of November.

Manager at Wireless giant

"Every training session with you is always a delight for me and I’m sure the rest of attendees would agree. In this particular session, I really got a lot of it I’d been reading effective time management articles lately and  your training session tied it all together for her. Especially with my new position as manager of facilities in Atlanta. Great timing on FSO’s part. I needed this!"

Brian/Tyler at a Wireless giant

"I just wanted to tell you how much we appreciate Brian AKA Tyler. He has been a tremendous asset to the Canyon Pointe campus. Every time we ask him to support us with anything he is right there willing to jump in and help us! He always has a great attitude and excellent customer service."

Nikeisha, on the case for us largest professional services firm in the world, and one of the Big Four auditors...
"Hat's off to Nikeisha" for the quality work you have consistently done to help my partner, Lillian, and I book rooms, modify reservations, "brainstorm" & prepare for her events. I know this is probably something you do frequently, but it's really great to have someone knowledgeable and helpful to complete things correctly and on time, and to work professionally with us. You have been a huge help and I hope you will forward my email to your supervisor so that he/she knows you are making a difference."

From an AMLAW 200 Firm... for the work we did helping them set up an event for a non-profit client of theirs..

"Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly! I hope you didn’t have to stay too late with clean up."

Mary, reception at Luxury Building
"I just wanted to pass along some feedback from a resident regarding Mary at the front desk. He wanted to compliment her on a job well done a few weeks back. Apparently there was quite a ruckus after an event at VB3 and several intoxicated people were blocking the entrance to our parking garage and causing a disturbance at the back entrance to the building. The resident said while he was attempting to get into the garage he witnessed Mary dispersing the crowd and taking control. He said she did a wonderful job of managing a very difficult situation. The resident said he often sees her in evenings and she is a pleasure." Always nice to get some positive feedback! Thanks to Mary for a job well done.

Jamie- on the job at a Washington DC think tank...

"I just wanted to take a minute to highlight how talented Jamie is. I think too often we take for granted how lucky we are to have her here. As you know, we are extremely family oriented. We care about the FSO staff very much. Jamie in particular has quite the fan club here. Jamie is passionate about her job and takes it very seriously. In my opinion, her professionalism and talent have grown tremendously just in the time I have worked with her these past 10 months. It has been a pleasure to not only work with her in the Conference Center but to also get to know her on a personal level."

"Though I receive positive feedback about Jamie fairly regularly, this email is inspired by this morning’s events. A group of ours had been in one of our meeting rooms and Jamie noticed that this staff person was trying to squeeze extra chairs in at the table. Turns out, this group had grown overnight and consequently had outgrown this particular space. Jamie took it upon herself to find a larger room available. Not only did she prove that she knows how to use our meeting scheduling program efficiently and effectively (which I had never seen her do), she also moved all the tent cards, catering, and even took care of the microphones on her own – all before I had made my way upstairs at 7:45am!! She saw a challenge, she found a solution and she reacted quickly. She is a catering ROCKSTAR!"

"As soon as I got upstairs she told me with confidence what had happened. A few minutes later a member of our IT staff commented how pleasantly surprised she was that Jamie even knew how to maneuver the technology in the meetings rooms and did exactly what I would have done. Shortly after that, the staff  lead for this meeting came up to me to commend Jamie for her hard work. She was so grateful that Jamie was able to think on her feet and accommodate her. I believe her closing statement was 'we all just LOVE Jamie because she is the best!'"

"She couldn’t be more right. We do love Jamie. This is just one of the many times Jamie has stepped up to the plate and handled something with ease, accuracy and professionalism. She truly deserves to be recognized for all she does, more than our many praises ACC wide."

Yoshi, working for us at the Chicago headquarters of the world’s leading independent audit, tax and advisory firm...
"Our Team managed a very important Japanese Business Professionals Event.  A prospect client of GT was very impressed with the level of service we provided for them.  This included staying late to provide white glove bar service for the group. Thank you for your help during the event yesterday.

"Starting from cleaning the area where we had the event and escorting the guests to our event space, then making sure if we needed anything, and we got great help even after the event while we were hanging out at the fireplace area!  It was great to show our hospitality to external guests, and not only the guests but we were very impressed.  We couldn’t do well like that without your help."

Stephen and Jimmy at Boston Headquarters of AMLAW 200 leader...

"I just wanted to say that I have seen a HUGE improvement to Boston Records!!! I want to particularly single out Stephen and Jimmy!!!!    They are unbelievable!  When you ask for labels, you get them right away! I also ask for stacks of files and I feel that the lists are shorter than ever. The requests are done quickly and efficiently."

Richard at the NJ branch offices of the above-mention AMLAW 200 leader
"Just want you to know how valuable Richard is to the IP group.   He keeps the files in order and gets files whenever needed right away. The group is conducting a patent review and Richard downloaded and checked over 800 or more patents. Today he is downloading more patents for another freedom-to-operate search. The IP group keeps him very busy.  He also files correspondence in the files and rearranges the files on the shelves when needed. The file room is in good order. He is very thorough and careful with work given to him and is very pleasant."         

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

..........................................................................................

"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

...........................................................................................

Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

Our clients love what we are doing for them. When they take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.  

Hear it direct from our client's mouths:

Compliments to Mandi Richardson from an AMLAW 200 Partner in Washington, DC

"As you know, Friday was rather intense for the Planned Communities and Condominium Group. The ROFR mailing deadline was upon us, and the binders that included the supporting documents regarding the ROFR had to go out as well. Four sets of binders needed to be completed in a timely manner, then couriered to Montgomery County’s DHCA, Rockville, MD and HOC, Kensington, MD before 5:00 p.m. 

Our goal was to complete the production of eight (8) extremely large binders by 3:00 p.m. Each binder contained 14 sections. Please note that the binders ranged from 3 to 6 inches in thickness, so you have an idea of how much paper (approximately 2,300 sheets) was being handled. Mandi was my binder point person in DCOS. She was fabulous. Mandi worked quickly and efficiently replacing numbered slip sheets with corresponding numbered tabs, hole-punching the original documents, and asking questions if something was not clear (the questions were minimal). She completed the largest binder with minimal supervision then completed inserting the materials in the remaining binders. Truly, it would have been a greater challenge to complete this task had Mandi not stepped up. Mandi’s willingness and cheerful disposition helped to complete production in record time. I made the call to Washington Express to pick up the binders at 2:05 p.m., 55 minutes prior to the scheduled 3:00 PM pick-up time. Then it was on to the non-traditional binders being sent to Prince George’s County DHCD. Although these were to be sent via overnight delivery and certified mail, return receipt (which meant we had some room to breathe), production went smoothly and efficiently (again). 

Mandi is a pleasure to work with, and her pleasant demeanor makes it easy to seek her out. Whenever I step into office services, there is never any hesitation from Mandi to ask if she can be of assistance. She completes tasks in a timely manner, especially when given full instructions. Mandi never hesitates to ask questions, instead of making assumptions about a job. 

I just needed to let you know how invaluable Mandi was to me and the team on Friday, making her truly a part of "our" team."

Kudos to Zack H serving another AMLAW 200 Firm in New York City
"Zack H. stopped by this morning to say that you helped him out late yesterday with a project. Zack wanted to let me know that you did a great job for him!

Thank you also for assisting me with the kitchen pump. Yes, Kaci; we do it all here in NY, even plumbing!!"


To Rebecca A At The Hartford Branch Of The Above Referenced AMLAW 200 Firm
"I wanted to make sure I told you what a HUGE help Becca was yesterday.  I had a large load of work, which included copying a large stack of exhibits, transcripts and in addition - printing, separating and stapling and stuffing presentation folders with handouts and color copies of PowerPoints for a presentation Pam is doing at a client’s today.  It was late in the day and most secretarial staff was gone as well as support services staff. Becca overheard Pam and I discussing workload and urgency and immediately jumped in. We were able to separate the load and work in both copy stations. She was fast and efficient. She then quickly and smoothly began sorting, stapling and assembling the presentation materials. Her work was error free and extremely time efficient.  She is a great addition to our support services team! Thank you!!"

Hats Off To Meire M, Onsite For Us At A Boston Non-Profit Youth Organization

"Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly! I hope you didn’t have to stay too late with clean up. Many thanks!

For Catherine K On Point For Us At One Of The Nation's Biggest Wireless Providers 
"A hug  and THANK YOU to Catherine for all your help in getting  shirts and hats out for the site! We really do appreciate your diligence to always go beyond your call of duty! Thank you for all you do!


Kudos To Angel I and Marc J At The New York City Headquarters Of The Nation's Largest Advertising Agency

 "Our clients wanted to shoot us a note to tell us that they think Angel is great!  He is always professional, pleasant and most important, on point! He makes the check in process for our guests smooth, fast and he always does it with a smile on his face. We appreciate your hard work!" 

"In the last month Marc has added Conference Room and Pantry Services to his daily routine and hasn’t skipped a beat on any of his other duties. His hard work in the mailroom is apparent as soon as you walk in. He is a great member of the NY Media team. His hard work and dedication is a great example for everyone at FSO and I’d like him to know that! Thank you for providing the WOW to our clients day in and ay out!

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

.........................................................................................

"Success is how high you bounce after you hit bottom" 
~~ General George Patton

.........................................................................................

Shout Out Wednesday: And The Praise Keeps Coming For Our Talented Rock Stars

"I wanted to be sure I thanked each of you for your assistance with setting up for the 3D holiday display  yesterday. It really means a lot that you were all so willing to get things done fast and efficiently."

Good Morning Folks,

It seems like only yesterday I was getting calls about how the service in the legacy outsourcing companies that I had built, had fallen short, which began picking up the back of a napkin as a blank canvas to doodle my ideas on how I could come out of retirement and do it right.

Since then not only have we become the fastest growing company in all of outsourcing, but so far in 2015, as companies everywhere and even our competitors are cutting back and being spun off, we've hired over 200 employees, added major accounts inn dozens of cities to our ever expanding national roster of clients.... and best of all we promoted several of our Future Leaders to support our budding infrastructure!! FSO is truly embarking on something remarkable.

It's said that great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

And what a challenging time for those true colors to shine with the severe weather all around us. But as you'll see from the comments below, when clients needed a true strategic partner they could count on, they counted on us. And we delivered.

Here are some of the AWESOME things our clients said about our motivated, team oriented, passionate people in the month of November… Keep up the EXCELLENT work!

To our team at a major NYC-based Motor Car Company

"Please view below for the End of Day report for 10-29-2015.

Issues:
No issues on our behalf.
Staffing:
·           Fully Staffed
Deliverables:
·           133 USPS daily mail have been sorted and delivered
·           197 USPS were stamped and sent via Wall St Mail
·           45 UPS incoming deliveries were completed
·           8 UPS outgoing deliveries were processed and shipped
·           0 FedEx incoming packages
Postage:
·           Start of Day – 2,321.755
·           Funds Added – None
·           End of Day – 2,180.260
·           Postage used – 140.525
·           Funds Available - $5,000"


Monica Middlebrooks, IMG
"Thanks for all of your help with Hillary Mandel’s meetings today. It’s hard to plan things from another location but helpful to have you working on our team. We really appreciate it!"

To our Mary at NYC HQ of Major Retailer..
I just wanted to pass along some feedback from a resident regarding Mary Mellado. He wanted to compliment her on a job well done a few weeks back. Apparently, there was quite a ruckus after an event at VB3, and several intoxicated people were blocking the entrance to our parking garage, causing a disturbance at the back entrance to the building. The resident said that, while he was attempting to get into the garage, he witnessed Mary dispersing the crowd and taking control. He said she did a wonderful job of managing a very difficult situation. The resident said he often sees her in the evening, and she is a pleasure. It is always nice to get some positive feedback! Thanks to Mary for a job well done."

To Angila, Cherise, Alejandro, and Michael at AMLAW 200 Firm in Newark, NJ

"I just want to thank you for the wonderful job done by the FSO staff on the very large reproduction job with lots of exhibits. No explanation was needed."

To Stephen and Jimmy, Boston Records Team – At The Boston HQ of the Above Referenced AMLAW 200 Firm
"I just wanted to say that I have seen a HUGE improvement to Boston records! I want to particularly single out Stephen and Jimmy!! They are unbelievable! When you ask for labels, you get them right away! I also asked for stacks of files, and I feel that the lists are shorter than ever. The requests are done quickly and efficiently."

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"

Do you know? Have you asked? Or are you assuming?  A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients how our team has made an impact by being a leader.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

...................................
"Happiness is an inside job."

...................................

It's Shout Out Day: Here's Kudos To Our Stars

"The hospitality, articulation, knowledge and pride these folks take in their jobs is second to none. I am blown away with the night/day attitude shift from our former partner. Great job!"

Good Morning Folks,

Our clients love what we are doing for them.

When clients take time to write like this after months of being let down by their former Onsite Outsourcing partners, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that is unduplicated. 

To Our Team At The Advertising And Marketing Leader Whose 6,500 People In 188 Offices In 93 Countries Are On A Mission To "Resist The Usual" With FSO's Warmth and Hospitality By Their Side: 

"I want to thank you for the support your entire team has given to me consistently on all my project. The benefits fair is probably the second biggest events we put on each year.  Thank you for being flexible and all the hard work your entire team has done to make this event successful. The feedback from the vendors was exceptional. When I speak to the vendor's, they all want to come here because how well organized, the warmth and accommodating support from your entire staff and team. I cannot tell you how many people raved over the food. I truly think each year this is why the event keeps getting bigger and bigger. Some of the vendors were shocked to know that the food was made in house. Thank you everyone - until next year."

Compliments to Lolita...
"I wanted to tell you how awesome Lolita is and what a great job she's doing!!!!!
Lolita has really made the benefit portion of our EG sessions much more personal and yes very productive, Lolita takes time to ensure every new employee walks away understanding our benefits or at least what's available. Lolita also provides her contact information to every new employee. Thank you so much for finding her and allowing me the opportunity to work with her." 

Shakira at an Automotive Giant....

"I am writing you to express my heart-felt appreciation and commendation for Shakira who has brought a great dedication to her position here that is like no other! I have watched her take on many difficult situations here and show great resilience, concentration, dedication and all the while staying proactive and learning whatever she needs to make herself better at performing her job. A hallmark / calling card quality of hers that I have noticed is that she is a "Learning Machine"! Shakira has the ability to watch and comprehend very well, very fast and most of all very accurately... She has a very good heart, which you do not often find in today's world. A person who is fair and who takes responsibility for their actions is a rare find, and you have this in Shakira."

Diana & Tim at an AMLAW 200 Boston-Based Firm
"I am writing to express my thanks and appreciation to Diana and Tim in Office Services.  Diana and Tim helped my assistance Katherine with a large and urgent document production project last week. They did a fantastic job and the client was very happy with the final products. I just want let you know that we really appreciate their help"

Everything we do comes out of the experience, sensibilities, intelligence and humanity of our people. FSO puts people first, and their passion drives us to exceed your expectations every day, in every way.

We have lots to be thankful for, proud of, and reflect upon. Especially our Operation's team's flawless execution to ensure the career and customer satisfaction of the people and sites mentioned above. Thank you for making all of us shine every day. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

..........................................................................................

"There is only one success – to be able to spend your life in your own way” ~~Christopher Morle

.....................................................................................

Shout Out Wednesday: Delivering WOW!

"We feel extremely happy to have an office service team that we can rely on anytime and their contributions are creating a positive impact and making a difference."

Good Morning Folks,

Today we honor our teammates who have been caught delivering the WOW! to our clients who have told us so in these words:

Ruth & Monica... (working at the Madison Avenue location of a national client. They're one of the largest professional services firms and Big Four auditors in the world.) 

"This note is an expression of my appreciation and gratitude for the work performed by your Office Service team members. The office service’s team has consistently provided us with outstanding client service. In particular, I would like extend a special thanks to Ruth and Monica. It is a pleasure to work with Ruth and Monica who go above and beyond to provide their clients with an outstanding service. For example every time our Assurance team needs help they pitch in to take care of all the details and always with a pleasant attitude and smile. Thank you Monica and Ruth for an amazing outstanding work. We feel extremely happy to have an office service team that we can rely on anytime and their contributions are creating a positive impact and making a difference. 

Lakisha &  Maria..(Working at a major Securities firm)
"I just want you to know how competent, polite and organized Lakisha is. I think I have already mentioned to you about Maria who is also a great asset to us."

Maria.. (Working at Boston HQ of AMLAW 200 Firm)

 "Maria is a professional and has a great personality with co-workers and especially clients. When I bring a client in and she may still be in the conference room, I introduce Maria to our client and she is awesome she continues to give a warm welcome to them and conversation will go from there when I walk out. It is a good feeling to know that they are in good hands as I leave the conference room. Maria is so proud of the way she sets up the conference rooms for lunch, etc.  She is so proud will ask me to go in and see it, it truly is a great presentation done with a lot of pride. She is always moving, filling, checking and everything is so clean. It is great to see someone so proud of her job."

Amelinda... (Working at a Non-Profit dedicated to eradicating one of mankind's worst terminal challenges)
"I just want to let  you know that Amelinda is such a terrific and hardworking person. 
I was using 3A and 3B yesterday for Dennis' meeting and using the rooms again today.  There was a meeting last night and obviously they needed to re-arrange the set-up.  Amelinda was in EARLY this morning so that the rooms could be reset for my meeting.
Just wanted to let you know how much I appreciate ALL her efforts.

GREAT JOB TEAM! It’s all about the hospitality and DNA of our folks. Thanks for making our clients proud they hired FSO and you.

Have a fabulous day filled with love and inspiration.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

................................................

"Excellence is not an act, but a habit."

.................................................

Shout Out Wednesday (on Thursday): "Efficient, Prompt, and Courteous"

"The day of the move, Ezra came in with a smile and packed up the whole office as well as doing his other daily routine checks plus unloading some heavy boxes for us. He had everything appropriately marked and communicated everything to me for the movers. He also cleaned up the office after everything was moved out."

Good Morning Folks,

The Indian summer weather in New York has been fabulous. I hope all of you have had the chance to enjoy the Fall weekends with family and friends. The FSO Nation has been going full steam ahead, delivering the world-class experience that has made us famous from coast to coast.  

Today I wanted to share some compliments I have received about our staff working at the Madison Avenue location of a national client. They're one of the largest professional services firms and Big Four auditors in the world. And they are applauding the FSO folks supporting them through the last few months of corporate tax crunch:

A Partner Comments on Our Ezra ... (**2 Kudos in 1 Month**)

"I hope you are well today. I wanted to share some feedback with you that I received from one of our Partner's regarding Ezra. A few weeks ago, we had a partner move from one building to another. Over the course of the weeks before the move, Ezra was collecting boxes and gauging about how many hours and boxes it would take to complete this task. He was spot on with his guess! The day of the move, Ezra came in with a smile and packed up the whole office as well as doing his other daily routine checks plus unloading some heavy boxes for us. He had everything appropriately marked and communicated everything to me for the movers. He also cleaned up the office after everything was moved out. We called the movers, and they came to pick everything up. When the boxes were delivered and the partner started unpacking, he was very impressed with how well everything was wrapped and strategical placed in the boxes. He said it made it easy to unpack because it was like each box was a drawer."

And Another Kudo for Ezra ...

"I am writing this e-mail because I just wanted to let you know that having you on our team makes all the difference.

I know things have been crazy lately, but you are doing a great job. Hang in there; the busy season is almost done. I’ll bet you didn’t think anyone noticed all that you do. That’s why it’s important that I take this moment to say thank you so much.

Your hard work and all your extra effort that you have put during this difficult time in our department has not gone unnoticed. Your willingness to stay that extra hour each day until all the tasks for the day are completed is one specific example of you giving 110%. Please accept my sincere  appreciation for an excellent job."

Fariyal ...

"Fariyal has by far been the best team member I've worked with, She does everything she can to assist partners in reservations and is quick with email responses. She is always helpful to clients when there are meetings going on and even walks them to the coat closet. When it seems we are all booked on 23, she runs in circles on the floor to try and find any room possible to make people happy. She is a strong team member here at reception and I’m proud to work with her.

Michael, **2 Kudos in 1 Month** ...
"I wanted to reach out and relay to you the outstanding support our team received from Mike Dillard over the last few weeks. I am part of the Marketing and Sales team, and we have been working on a large $6m proposal that required about 10-12 of us to be in a war room situation to ensure collaboration. 

"As is the case often, the meeting room reservation database was showing no availability. I reached out to Mike several times over the last three weeks to see if he could secure conference rooms for us. Nearly all of the requests were last minute for the entire day, and each time he came through for us and provided the space we desperately needed. Mike was incredibly efficient, prompt, and courteous with our numerous requests."

Ian ...

"We just learned today that the client selected us to do the work! One of the factors in our success was the ability to spend several days (I believe it was over 10 days when you factor in the proposal prep, orals prep, and post orals follow-up) together in a conference room to refine our responses to the client. I am so glad Mike is part of the team!"

As you know, our culture is ALL about RECOGNITION. I always stress the importance of catching someone on your team doing something good and recognizing him/her. 

Thank you all for your care and commitment ensuring our standards are set. Will we get to see YOUR name in next Wednesday's column??

Be inspired. Remember the power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

..................................................................................

"What you do speaks so loudly that I cannot hear what you say" 

~~ Ralph Waldo Emerson

.................................................................................

Shout-Out Wednesday: Rain, Sleet, Snow... Obama...

"Rain, sleet, snow, Obama, The UN, The Pope... Nothing stops the Midtown NYC FSO team from delivering for you."

Good morning Folks,

It gives me great pleasure to recognize these outstanding employees this morning:

Warren from the Madison Avenue offices of the world's leading audit and assurance, tax and consulting service firm.
"Warren has been assisting me since April on various Partner Records filing projects for an hour and a half a day Monday through Wednesday given my injury and medical restrictions. Due to access restrictions on partner files, Warren has assisted me with the following:

• Day to day filing in active files, Warren pulls the file from shelf and I file contents
• Filed July 1 internal admission files over 200
• Filed Strategy& and direct admission files over 150
• Rotating retired/withdrawn files from file room to filing cabinets FY2010 through FY2013
• Prepared for offsite storage retired/withdrawn files prior to FY2010
• Prepared for offsite storage boxes received from Records Management in Tampa
• Prepared and returned to Records Department prior offsite storage file boxes
• Assisted in pulling files from offsite boxes for review
• Assisted in refiling requested file 

Sean, Brandon, and Ray from the same Madison Avenue offices

"There was a meeting scheduled today in room 22304 at 1:15 pm with a variety of last minute changes. As other Office Services staff were on lunch or accommodating other pressing set-ups, Sean, Brandon, and Ray rose to the occasion in order to meet the client’s expectations. A set-up that normally would take a half-hour to complete was remarkably completed in ten minutes.

Additionally, the client was not advised about office policy concerning table cloths and outside catering. Sean, however, was able to offer a solution that pleased the client and accommodated her need. I must commend these individuals for a job well done!

Marina at a Brazilian Banking Institution 
"I have to take time and send amazing kudos to Marina. Although she is a new hire, she has been a tremendous help, doing a fantastic job, continue to impress our clients (and me), and her communication has been on point. Her English skills have improved in just a month of employment and I can say that I see a really bright future for her at FSO."

Alan, Office Services Team, AMLAW 200 firm

I just wanted to pass on that Alan in NYC office services went above and beyond to help out this morning! Due to the Presidential visit our FedEx package didn’t arrive on time for our closing this morning. Alan and the other members of the office services team left the building to meet FedEx in order to get our documents to the closing. Thank you all once again for your attention to detail and the great service you provide!"

Don, Mandisha, & Thomas, AMLAW 200 Firm
Andrea, Katie and I would like to thank the Office Services Team (Don, Mandi & Thomas) for a job well done this week preparing for the Process Gas Consumers Group (PGC) Meetings in Chicago next week. From printing name badges, making copies, stuffing marketing bags, packing assistance with large FedEx shipments, spiral binding, assembling brochures…and the list goes on…. We met our deadline and we cannot thank you all enough! We are happy to work with such a great team that goes above and beyond to get the job done!"

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to hink beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients as to how our team has made an impact showing leadership.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

..........................................................
"You become what you believe" –Oprah Winfrey

...........................................................