FSO = Hospitality = YOU

"Thanks to all our employees for NEVER settling for mediocrity. Your smile, your enthusiasm and your hard work is what makes my vision come alive at FSO."

Good Morning Folks,

It's Monday and a new day, new week and a whole new opportunity to do great things. 

Today visiting Atlanta, like I do every day, I go on appointments and hear how the prospect thinks all outsourcing companies are the same. That's right, the market thinks we are the same! No way... The only thing we have in common with our competitors is the word “outsourcing.” Everything else is different! That difference is YOU, our folks! Yes, YOU the person on site and the person supporting the site.

Every site employee, YOU, are the FSO difference! Your commitment to service, to exceed the client expectations, to do just that little bit more, to be more professional, to have that better idea, to notice that detail, to take action when no one is watching. YOU make this company the best outsourcing provider in the business. YOU are the reason we have nothing in common with our competitors. YOU are the reason we have experienced Galactic Growth!

Thank YOU for doing the little things that make a big difference at our client sites and for supporting our client sites. Thank YOU for fueling the FSO passion. Thank YOU for waking up every day and realizing that today is a great day to serve our clients and stretch just a bit farther. 

Yes we have work to do. But we are a less than four year old start up company that has taken the market by storm, yet has only just begun. The future is so so bright.

Make this Monday the beginning of the best week of your life, professionally and personally. Put your mind right and know that if you do the right things, great things will happen. The past is the past and cannot be changed. Today is a new day, go effect your future. Go impact tomorrow.

Tom Peters said the difference between a good and great manager is 5 minutes. That 5 minutes was the extra time spent getting things right, thinking through an opportunity, organizing, etc... Be great and take the 5 minutes to write the extra email, respond to that question better, think through that problem and make that one more call.

The love running throughout this company is infectious so… take it personally because FSO is about hospitality and hospitality begins with YOU!

Have a GREAT day as I look forward to seeing all of you soon.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"Millions saw the apple fall, but Newton asked why" 

— Bernard Mannes Baruch

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Kiss ME: It's My First Blogiversary. And We're Just Warming Up.

"Many of us we can remember a time in the not too distant past when we were hoping for a phone call that would be the answer to our prayers...a job offer...to end the drought of our unemployed status. Being jobless is often a desperate situation; especially with a family to support it can be a heavy weight to bear."

Good Morning Folks, 

What a wild ride here at FSO Onsite Outsourcing last week: a cruise around Manhattan as a "thank you" to the employees for all their hard work; 2 new sites were launched/ WENT LIVE; our National Sales Team were in NYC for an awesome and productive day of strategy, and 3 promotions were announced. 

Most importantly our galactic growth continues to fuel the creation of new jobs, put people back to work, and provide advancement opportunities for roles that traditionally had been glass ceilings. 

I have never taken my eye off what drives a successful company – continued innovations, changing with the times and having the ability to be flexible, and retaining great talent. Key is paying attention to the things your customer wants! Your customer is the one who creates success, you just have to be there to capture it.

And such customer-centric thinking has surely paid off for us:

• 100% Client Retention
• Exemplary Customer Satisfaction Scores
• Record Client Growth!

As we hit the midway point of 2014 we have a lot to be thankful for. So far 2014 has been a banner year for FSO across the USA!

I started this blog as a blank canvas 272 posts and twelve months ago, now with over 40,000 visits from 382 of the Fortune 500 leaders in Legal, Professional Services, Media, Financial Services, Building Management, Retail, Fashion  and Education.

I never pictured myself blogging or even being able to keep such a demanding commitment. But here I am and so glad I dipped in. Opines an Ted Keynoter that we shared with you last week, "employees, through social media, are changing how companies market to, and engage with, customers and prospects. Unauthentic sales pitches doesn’t work anymore. Instead, we are witnessing the rise of the social employee who creates a win/win proposition by leveraging their personal brands to build trust and increase the digital “surface area” of the brands for which they work."

MitchWeiner.com and our social media initiative have taken off beyond my wildest expectations. I would highly recommend that your brand follow suit. 

Blogging has become one of the most fulfilling, worthwhile and personally gratifying endeavours of my career. You make it so.

Every day, people show up on these pages in search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! The sense purpose and emotional compensation that comes from interacting with and helping others get pumped through social media transcends cash. That in mind...

I want to end this Monday's musing by sharing an excerpt from a touching email I received from an employee. Joe writes:

"Many of us we can remember a time in the not too distant past when we were hoping for a phone call that would be the answer to our prayers...a job offer...to end the drought of our unemployed status. Being jobless is often a desperate situation; especially with a family to support it can be a heavy weight to bear.

For many of our folks (myself included) FSO was that beacon of Hope. Each and every day WE as a company help change people's lives for the better. Through succession planning with FLP we make it possible to help our folks forge a career where prior to joining FSO no such opportunities existed.

Faith is the complete trust in someone or something. We prefer to call it "Sleep Easy"…It's confidence. The confidence our clients have in us, the confidence we have in our leaders.

Hope & Faith is what makes us the Greatest Outsourcing Company on the Planet. Together we will make Mitch's vision a reality…and continue his legacy long into the distance.. 

Joe's right: Each and every day WE as a company help change people's lives for the better. My legacy is to pay it forward so people like Joe who show up with FIRE>>SKIP>> and TWINKLE... can have the same opportunities I had against all odds, coming from challenging circumstances.

Because…. HAPPIER Employees deliver more PRODUCTIVE and PROFITABLE results. 

And that's not only what makes us different, it makes us better.

Thank you for entrusting us with your business challenges. Thank you for your words of encouragement. Thank you for your support and readership of the blog and for taking time to write to me directly. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"We are never really happy until we try to brighten the lives of others. 

I take happiness very seriously. It is a creed, a philosophy and an objective" ~~Helen Keller                                                                                                                                    

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A Big Thank You To These Notable Readers of MitchWeiner.com:

Access Staffing, Adecco Usa, ADP, Akin, Gump, Strauss, Hauer, & Feld, Albert Einstein ], College Of Medicine, Amazon Corporate, American Express Company, American Honda Motor Company, American University, Amgen, Amster Rothstein & Ebanstein, Anchor Associates Group Inc, Angelo, Gordon & Co., Anne Arundel County Govt, Aquantive, Arent Fox Llp, Arhus, Kobmandsskole, Arrowhead Aea, Asrc Federal Holding Company, Llc, Aurelius Capital Management, Automatic Data Processing, Automattic, Ball State University, Baltimore Technology Park, Bank Of America, Barclays Financial Corp., Bbdo New York, Bechtel Corp, Best Buy, Black Oak Computers Inc, Blackrock Financial Management, Bloomberg Bloomberg, Brandprotect, Brookfield Asset Management, Bsnl, BT (UK searching for Denise), Cahill Gordon & Reindel, California Department Of Justice, California Education And Research Federation Network, California State University, Long Beach, Canon Usa, Carolinas, Healthcare System, Cb Richard Ellis, Cbi Connect, Cdw - Cdw Llc, Central Methodist University, Charles Schwab & Co., Choopa, Llc, Citigroup, City Of Houston, Clyde & Co Llp, Colgate-palmolive Co., Colliers Abr, Inc - Cassidy Turley, Colt Technology Services Group Limited, Columbia University, Completel, Comporium Communications, Conagra Foods, Concordia College, Condenast Publications, Control Risks Group Llc, Coral Graphics, Cottage Hospital, County Of Marin, County Of Suffolk, New York, Credit Suisse Group, Credit Suisse Group / Canada, Cuddy & Feder Llp, Cwie, Llc, Dale Carnegie & Associates, Inc., Data Control And Systems, Datagram, Dell, Deloitte & Touche, Delta Dental Of California, Delta Dental Plan Of Michigan, Department Of Administrative Services (Ohio), Department Of The Interior, Office Of The Secretary, Department Of Veterans Affairs, Detroit Public Schools, Devry, Dga Security Systems, Dickstein Shapiro Llp, Discover, Financial Services, Distributed Systems Services, Duane Morris, Dumfries, Dumfries and Galloway, United Kingdom,Edelman Pr, Emerge212, Equity Residential, Ernst & Young Llp, Esi International, Espn, European Police Office (europol), Evercore Partners Services East, Llc, Facebook Corporate, Factory Mutual Insurance Company, Federal Aviation Administration, Federated Systems Group, Fedex Office & Print Services, Fidelity National Financial, First American Equipment Financial, Fisher Scientific, Florida Department Of Management Services, Florida International University, Ford Motor Company, Fort Hays State University, Fortressitx, Free Sas, Fross Zelnick Lehrman & Zissu, P.c., GE, Genentech, Georgetown University, Gerson Lehrman Group, Godaddy.com, Llc, Google Corporate, Goose Creek Consolidated Isd, Government Of Saskatchewan, Graphnet Inc., Gravitas Technology, Greenberg Traurig P.a, Griffin Information Systems Limited, Group M Worldwide, Hachette Book Group, Hamilton-clermont Cooperative Assn., Hccs - Houston Community College System, Hearst Corporation, Hewlett-packard Company, Higher Colleges Of Technology, Hill & Knowlton, Inc, Hillsborough County Aviation Authority, Hilton Hotels Corporation, Hma, Hughes Hubbard & Reed Llp, Humber College, IBM Corporation, Ikon Office Solutions, Illinois Wesleyan University, Immedion, Llc, Intergrated Office, Internal Revenue Service, International Business Times, International Monetary Fund, Io Capital Princess, Llc, Jefferies International Limited, Jewish Board Of Family & Children 's Services, Johnson & Johnson, Jones Apparel Group, Jones, Day, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Kddi Corporation, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Marriott International, Marsh, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Medex Pharmacy, Mediadata, Memorial Sloan-kettering Cancer Center, Merck And Co, Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Namesco Limited, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Partners Healthcare System, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, PwC (50 locations!); Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Rockefeller Group Technology Solutions; Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York; Salesforce.com; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Societe Generale; Socorro Independent School District; Softbank Bb Corp; Sony Pictures Entertainment; Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; U.s. Bancorp; U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Connecticut, University Of Dayton, University Of Florida, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, Us Department Of Defense Net, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L,Vivo, Volumedrive, W.w.grainger, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Yaquinto Printing, Yon Lew, Zuckerman Spaede

LinkUP- Thursday: Unemployed, Underemployed Or Somewhere In Between? We’re Here To Help

“Never be afraid to try something new. Remember, amateurs built the ark. Professionals built the Titanic.”

Good Morning Folks,

With so many high school and college graduates entering the workplace this summer, and a long weekend for beach reading, I thought I suspend out throwback post series until next week, so we can help those who urgently need career guidance at this critical time in their lives.

As the owner of FSO, I personally could not be more committed to finding good people and making them great. We currently have an eye open for finding great talent who have that skip in their step, fire in their belly, and twinkle in their eye to fill hundreds of new positions that will be added daily in our fast-growing company. Apply HERE

Today some links to tips for reinvigorating the passion you can bring to the workplace and to help you achieve all the success that you deserve.

Degree vs. Experience: Which one Truly Benefits Job Seekers? 

Checklist to Review Before You Start Your Job Search

A Very Different Future Of Work

5 Simple Changes to Ace Your Next Interview

How to Handle Office Criticism

7 Traits Of People Who Get Promoted

How Do You Interview Prospective Employers?  

The Power of Being Thoughtful and Kind 

What Baby Boomers' Retirement Means For the U.S. Economy

Millennials— If You Don't Develop Them, You'll Lose Them

Why Isn't Anyone Reading Your Resume? Your LinkUP To Job Search Success

By, For and All About Millennials!

Adding your Real-World College Experience to a Resume 

The “Why” Behind an Unsuccesful Promotion 

4 Steps to Write Professional Post-Interview Thank You Letters 

Personal Etiquette: How To Make A Good First Impression

Transform Temp/Contract Work Into A Permanent Job

9 Tips for Hiring the Best of the Class of 2013

How to Avoid Ending Up on the Unemployment Line

30 Exciting Summer Internships for College & Grad Students

My 10 Best Pieces of Career Advice for College Graduates

There is also a great special "advice to graduates" series running on LinkedIn where top Influencers share lessons from their youth. It's like 1000 of the best commencement addresses you'll ever hear. (at NPR The Best Commencement Speeches, Ever....

They’ve hand-picked over 300 addresses going back to 1774. Search by name, school, date or theme, and see our blog n.pr/ed for more)

Thanks to Recruiter.com, and thanks to you for “caring” then SHARING!.

Good luck with your career choices whatever they may be.

And... have a GREAT Day.

Love Life,

Mitchell D. Weiner

Chief Happiness Officer  

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“We need to believe in the impossible and remove the improbable” 

~ Oscar Wilde.  (Hat Tip: FSO's Matthew Simon)

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Recognized on the Inc. 5000 list of the nation’s fastest growing companies for the second consecutive year, FSO’s growth and success can be attributed to making a positive and powerful impact on their clients’ bottom lines, as well as their employees’ careers and lives. See us in action HERE

Thursday LinkUP: Millennials— If You Don't Develop Them, You'll Lose Them

"As a millennial myself, I would say that I connect deepest with brands that keep an active and inspiring social campaign. This means that their post, image, or link catches my attention in my already busy newsfeed, say images and quotes that are industry-related (but maybe not brand related) as well as industry-related articles are my favorite posts from the brands I follow." 

~~ Clark (FSO MVP)

Good Morning Folks,

I've been using Thursdays for throwback posts the past few weeks. Meanwhile I'm amassing more content than I can possibly share on social media, so today, I thought I'd LINK YOU UP to the business world's most forward thinking on my favorite topic: Millennials.

Once upon a time generations of workers had a life-long career in a single company with a progressive path upward inside the company (as in Detroit automakers), the reality is that most of us do not have that option today, and that path is no longer even viable (as in Detroit automakers).

The career escalator is jammed at every level. Unemployment rates are sky-high. Creative disruption is shaking every industry. Global competition for jobs is fierce. The employer-employee pact is over and traditional job security is a thing of the past.

At FSO our managers excel navigating a brave new world in which companies must manage four different generations from Millennials to Boomers — each with different needs and motivations. The challenge for our executive leadership team and in grooming our future leaders is... in an era of job hopping and fast rises, how do you turn young talent into leadership? The answer is if you don't develop them you'll lose them.

“The Millennial Compass“ study was released at this years SXSW holds some answers.

It found that Millennials are focused on achieving through personal networks and technology. They value a good work-life balance, perceive their managers as friends, and don’t want to be tied to an organization, a timetable or a hierarchy.

According to Mashable whose founder and editor Pete Cashmore participated in the study, (Pete Cashmore And Olivier Fleurot: The Truth About Millennials At Work), "The Boomers helped shape some of the great global companies that exist today and the Millennials are turning innovations into new businesses with speed we have never seen before. The boundaries of business today are expanding in America and around the world." 

"Successful leaders must drive constant innovation, manage with ease in a world of change, and must be able to navigate global markets. In that respect Millennials seem to be well prepared for the future. Whether they do that in large companies or in start-ups really doesn’t matter. Entrepreneurial skills should be valued in both."

"The Boomers helped shape some of the great global companies that exist today and the Millennials are turning innovations into new businesses with speed we have never seen before. The boundaries of business today are expanding in America and around the world. Successful leaders must drive constant innovation, manage with ease in a world of change, and must be able to navigate global markets. In that respect Millennials seem to be well prepared for the future. Whether they do that in large companies or in start-ups really doesn’t matter. Entrepreneurial skills should be valued in both."

Among the starkest data points in a different study (Deloitte's 2014 Global Human Capital Trends report) is this one: About two-thirds of companies around the world consider themselves weak in developing millennial leadership. Meanwhile, only 5 percent of companies rated themselves as "excellent" in that field.

The data comes on the heels of other reports showing trouble in leadership development programs. Among those findings: Companies are hurting themselves by failing to differentiate between high-performance and high-potential employees, and though they recognize the importance of talent development they're not putting their money where their mouth is by investing in development programs.

Every brand, well most of them, desperately want to understand millennials – their online behavior, where they spend their time, what they care about, how they work, purchase patterns, etc. And the reason is pretty simple. There are over 80 million of them roaming the Internet, which is by far the largest generation to date.

The only language that really counts is to "level with them". Knowing them is an edge to marketers who can provide efforts that builds awareness and cultivate referrals on long term basis.

At FSO, know we are doing an exceptional job meeting the millennial challenge and making the most of its unique technological skills and brainpower.

But if your company is like most others, you'll need all the help you can get. These article links that follow, the most informative from my large Millennial resources archive, may shed some light. 

And for millennials reading this I've also included a link to a great guide to retirement as many millennials feeling young and invincible live from paycheck to paycheck and may not otherwise consider these issues before it's too late.

Stern Advice - Getting real about retirement  (Reuters)

Get Creative to Recruit Millennials   (INC)

The Millennial Marketing Mix: Community, Innovation And Values  (Forbes)

The Paradox of Generation Y  (Entrepreneur)

Commitment-phobia: Millennials want different models of ownership and brands need to keep up (Marketing Magazine UK)

What We All Thought About Millennials Is Actually True  (LinkedIn, Log In required)

Pete Cashmore And Olivier Fleurot: The Truth About Millennials At Work (Forbes)

Why It's So Hard to Turn Fickle Millennials Into Leaders  (INC)

Millenials Believe Business Can Do More (LinkedIn, Log In required)

Millennials Are Changing the Wine Industry With Tasting Room (HuffPO)

Are Millennials Too Impatient At Work?  (LinkedIn, Log In required)

Sorry Banks, Millennials Hate You  (Ritholz Blog)

Love them or hate them, Millennials are here to stay and they carry the torch to take business into the next millennium and beyond. Therefore to my boomer peers running law firms or corporations I remind you that David Ogilvy once said "the consumer is not a moron, she is your wife" to which I say today "the consumer and brand she or he is buying from aren't morons, they are your kids!"

Next week I will return to the "throwback" mode with a review of the cell phone on its 30th anniversary.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Winning Isn't The Only Thing It's Everything!

"Lets get that word out there.  FSO USA. We are on fire." 

Good Morning Folks,

Well I woke up to yet more snow in NYC. And it says it is going to be a week of snow. Three storms in a row. But that didn't stop the Seahawks last night! And a little snow won't stop FSO ever.

Talk about having a strategy to win and witnessing one of the most dominating team performances ever!

They certainly did and shut down Peyton Manning. That was not luck. All strategy. Just like us.  Nothing is won or gained on basic skills. It is all wining, planning and of course a ton of STRATEGY. 

The Seattle Seahawks played an outstanding game and became the winners. Total domination on all fronts from special teams to starters. 

They started the year asking each other WHY NOT US? 

Every day the team came in and gave it all they had. Each individual player and coach gave it all they had. 

They would accept nothing short of a win in the big game.  

A game to remember for sure and another one those great life experiences - just like the Seahawks - FSO is on fire and Inspiring a Nation.

It's all about team work!

With that in mind I want to share with the world on this blog, what we do at FSO to inspire team work and bring out everyone's best.

In order to properly recognize our folks who go above and beyond providing the highest level of hospitality for our clients, I’m thrilled to (re)present our our (re)IMAGINED Awards & Recognition Program for 2014:

==> (re)IMAGINE Associate Award
This monthly award will be given to FIVE Associates across all. The criteria for winning this coveted award will be based on: Kudos, Performance & Best Practices. The reward? Cash Prize and Framed Certificate of Recognition.

==> Kudos Distinction Award
This award will be given to one FSO Associate who receives the most amount of unsolicited client kudos in one month. The reward? Cash Prize and Framed Certificate of Recognition.

==> Inspiration Award
This monthly award is for our Experience Managers who demonstrate: unbeatable leadership, drive cost savings and earn top service scores. The reward? Cash Prize and Framed Certificate of Recognition.

==> Make it Rain Award
As the names states, this monthly award is for our Experience Managers who as we like to say, ‘make it rain’ – earning top revenue generation. The reward? Cash Prize and Framed Certificate of Recognition.

==> The Maximizer Award
This monthly award is for our Experience Managers who achieve top margin improvement at his/her sites. The reward? Cash Prize and Framed Certificate of Recognition.

==> The Mitch Weiner Light It Up Award
Probably the ultimate of all awards, The Mitch Weiner Inspiration Award will be given one employee across our entire enterprise each month. To qualify, you must demonstrate leadership, inspire others, produce outstanding results, comply and adhere to the Client and Employee Love Fest and deliver on Mitch’s message, vision and legacy daily. Certainly no easy feat, the recipient of this award will receive: Cash Prize and Framed Certificate of Recognition.

==> (re)IMAGINE Hospitality Site of the Month
One of the more highly competitive and coveted awards for FSO is our (re)IMAGINE Site of the Month. To put the competition on an even playing field this year, we broke out our sites into two categories strictly based on headcount. They are as follows:

• *The Paramount Group – Includes sites with 5 headcount and below 
• *The Colassal Group – Includes sites with 6 headcount and above

Represented by a Stanley Cup Replica, the award goes to the most outstanding FSO Site of the Month in each of the above mentioned categories. In addition to showcasing the accomplishment with a trophy, each site that wins will be provided with a social event budget to host a gathering of their choice (catered lunch, ice cream social, bowling party). 

Winners of this award will automatically be entered into the running for our (re)IMAGINE Site of the Year. Cheers to teamwork & collaboration!

Our January winners will be announced right here soon.

The future is bright, and I promise you I personally could not be more focused on helping each and every one of you achieve your greatest success. 

Never lose that skip in your step, fire in your belly or twinkle in your eye!

Have a great day folks and see you all soon.  

Mitch :-)

Mitchell D. Weiner

Chief Happiness Officer  

BONUS TO THINK ABOUT:

It's Time For Shout Outs! WOW – HUGE CONGRATULATIONS TO ALL OUR AWARD WINNERS!!

BBDO Team

"We have an awesome product. We have competitors asleep at the wheel and a boss who pushes for greatness."

Good Morning Folks, 

Due to great strategy and planning, 2014 is poised to be another banner year for FSO. We are going to *light up the nation*! If you love seeing the FSO spirit in action, and reading all the Kudos, today's post is for you.

First, I want to give well-deserved recognition to all our winners– from the EM of the Month to the MVP Award and onto the Passionate Powerhouse Award – this is what it is all about and what we are and will be known for.

Experience Manager of the Month:

November- Kevin Jackson, ASME

December- Christian Diaz 

FSO MVP of the Month

November- Alred Pereira, ED 

December- FSO HQ Office Services Team 

FSO Passionate Powerhouse of the month:

November-McCarter & English

December- Y&R

From Left to Right our staff at: BBDO, Cahil Gordon, Univision Miami, Sarah Lawrence College, American University, UN Bookstore, Schnader & Univision

==> CCO Shout Outs
Here are some of the AWESOME things our clients are saying about our motivated, team oriented, passionate people…

Juan Tinch & Ezequiel Martinez, Univision, New York
"I wanted to take just a moment to acknowledge the amazing support of the ETS Team and NYC Mailroom, Cynthia and last but not least Elideth here at Univision provided with getting computers and phones and all the extra equipment situated. The move could not have gone better or smoother."

Brennan Becker, CAPCO
"Definitely one of a kind. Yes the mark of greatness, is when the small things count. Like her name means in Yiddish, 'Fire'."
    
The FSO Team at CAPCO

Team at McCarter & English, LLP 

Marcus Williams & Devon Spencer, McCarter & English, LLP 
"Last Wed. at about 4:30 p.m. I unexpectedly  needed a file for a meeting that had just been called for last Thursday morning.  My secretary was gone, as was Tracy the paralegal, who had to leave earlier than usual because she was worried that her pipes were freezing at home. Marcus and Spencer appeared at my office door at about 5:15, file in hand.  I was able to prepare and go to the meeting the next morning with the papers I needed. It sounds trite, but we truly are a family here and when people go over and above to help someone else, they are worthy of recognition.  Thank you, Marcus and Spencer. You made the firm look good."

Toni Ann Stevens, Unicredit
"Toni Ann is a rockstar's dream! Really wonderful and detail orientated. Even the toughest person to handle within UniCredit has nothing but raves for Toni Ann. I am so grateful she is the person filling in for me while I am away taking my class, I don't have to worry about a thing. Thank you so much for finding her!!"

Julieta Capote, Moses & Singer LLP 
"Julieta came to work on Friday January 3rd, and despite the snow storm and transportation difficulties, she arrived early to handle our bagel breakfast.  She is amazing, has a wealth of talents, and is just a pleasure to have at our site."

The FSO Staff at The Cliffs, New Jersey
"I just wanted to send you a quick email to let you know that two of the staff at the Cliffs went Above & Beyond for me in the last couple days. I caught that awful stomach bug that is going around. I called down to Martin on Friday morning to call the paramedics and he instantly was upstairs to help me. He also went to the store to pick me up a few things that the paramedics recommended. I honestly don't know what I would have done without his help these last few days."

The Team at CAPCO

Gabrial Santant & Roger Rios, CAPCO 
"I have never been more impressed by the way Roger and Gabriel take care of this place! Just the mere fact that I have only been here 3 weeks and their work has made an impression on me speaks for itself."

Not only are they always extremely friendly and helpful, everything under their realm is always in tip top shape - there is never a want for anything because they are always ahead of the game.  Wanted to just share that with you and make sure they get recognized for their hard work because they certainly deserve it!"

Clare Gallagher, CAPCO
"I wanted to formally recognize Clare for the help she has provided over the last few months. I moved to New York in early September, and Clare has consistently worked to ensure that I have settled in with a minimum of fuss. She was particularly helpful in sorting out my company phone, which I had a few bespoke requirements with. She has also been very helpful with numerous room requests and AV requirements."

The FSO Team at Fross Zelnick 
"All of the filing room staff is in the same unique position as a singer's accompanist and is generally taken for granted by the people they help. I cannot survive here without you, without your help, your supportive quick response, your intelligence and know-how - and flexibility (when I know accutely how thin you are spread some days). I know this does NOT make up for all the pressure that I have personally placed you under, but thank you for all of your help. I could not survive without you."

The FSO Team at Schnader, Philadephia, PA
"The secretaries on 34 wanted to thank Drina for helping out and organizing our copy stations.  They look great and are perfectly organized.  We appreciate her going the extra mile! It makes our work easier. We think all of the mail & records staff have been really friendly, pleasant and quite helpful!  Thanks for doing a great job!"

The FSO Team at Schnader 

Brayhan Cuervo, Neuberger Berman
"With Melissa out, Brian's help has been invaluable to us. We have thanked him 100 times :) but thank you to you and Tracie for making this happen and your ongoing support

The FSO Team at Richemont 
"Here at Richemont we just completed about half of several extremely large moves and construction projects with more on the near and far horizon. I could not have managed or completed these without the entire support of my team. Everything went, and is going very smoothly, with these projects, and this is mainly due to the dedication and strength of the team. I have no doubt that with everyone's continued support, all remaining projects, and especially the move of Cartier's offices, will be a huge success."

Kevin Jackson & The FSO Team at ASME
"I can’t say enough, Kevin is on top of it – he teaches, he trains, he cares. The staff are not only helpful but they really know things. Their knowledge has been phenomenal in supporting me and ASME. The team is in harmony, they are so helpful and if I ask for anything they are all over it and so proactive and get it DONE."

Christine Vanhorne, Brookfield Asset Management

Team at New York Times

"I don't know where to begin...you were a dream to work with. From start to finish I was impressed by how professional you handled everything and how everything was flawless. The dinner itself was beautiful.  I am still besides myself at how well everything came together. It was a pleasure working with you and I congratulate you for a job well done!"

The FSO Team at NY Times
"I just ran into Catherine Dolan in the cafeteria this morning and she complemented you and FSO for such a great job that was done in making sure the equipment was delivered as needed for their show this weekend. Catherine praised you personally and FSO as a whole, how professional and committed the company is."




Donald Myers and Jose Hernandez, Shiseido
"They helped the Miami team plan and execute an outstanding seminar. They were always warm, kind, hospitable and willing to help. The Miami team was incredibly gracious and highly complementary of the group and their experience with your team."

The FSO Team at Shiseido

Luis Muniz, Clyde & Co. 
"Thank you very much for helping out on the Office Services project at Clyde & Co. I really appreciate your willingness to help out outside your current position and other locations that you cover for FSO. It is helpful to have someone who has had experience with similar issues on previous projects to offer guidance. I know FSO, Clyde & Co and myself are very happy to have you assisting in this matter."

Team at Clyde & Co.

Candace Britt, GLM 
"I wanted to give Candace recognition for her work with Eva. These past two days Candace has made sure that Eva has not missed a thing. Candace breaks everything down to Eva so that there are no questions and to prevent mistakes. This shows that Candace takes her job seriously. On top of Candace doing her job and helping Eva, Candace has this warm, approachable, “hey I’m here if you need me” attitude. She is kind and never gives you the impression that any of your questions are silly. Candace is an amazing TEAM PLAYER. Always willing to jump in and help."

As we continue to expand our national footprint with a keen focus on hospitality and concierge service, communication remains key. 

Take a moment to realize we are the only company in the industry celebrating every site for their amazing work. 

Cheers to our winners for striving for perfection now and in the future.

Have a GREAT Day. Love Life & let’s keep the energy and passion rolling!!!

I'll be a seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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Success - "To laugh often and much; to win the respect of intelligent people and the affection of children; to earn the appreciation of honest critics and endure the betrayal of false friends; to appreciate beauty; to find the best in others; to leave the world a bit better, whether by a healthy child, a garden patch or a redeemed social condition; to know even one life has breathed easier because you have lived; this is to have succeeded." Hat Tip Dawn Giuffrida
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