Shout-Out Wednesday: A Few Kind Words

"Pat is a true leader in every sense of the word leader. Pat has great relations with her clients, and is teaching, guiding and mentoring her team every day. She gives her team high praises for doing a great job and thanks them each and every day for the hard work that they do.  She is a true representation of FSO with the fire, skip, twinkle she has and so much more. Keep up the great work!"

Good Morning Folks,

Here a few of the words of praise coming across my desk this week from clients, in appreciation of the value our awesome employees are providing:

Orelbi at The World's Preeminent Newspaper For Which The Square Outside Our Offices Is Named

"I just wanted to send a quick note to say that Orelbi has been doing a great job as the mail guy for my department at the the paper. I had been working with James for quite a while and was sad to hear he was leaving. I was worried it would be a little rough during the transition period, but James took the time to really train Orelbi, and Orelbi picked everything up very quickly. It was a smooth transition and Orelbi is doing wonderful. He is nice, does his job well, and asks very good questions when necessary."

A Major Banking Institution Praises Our "Richie"

"We met with the team this morning, and I thanked them each for their participation in getting our daily run numbers to the magical “75”!!! I gave them each a certificate for free lunch in the café, and Richie I gave the $40.00 visa gift card that I typically give to the weekly winner. I also took the chance to stress how pleased I was that the numbers were achieved yesterday without a single customer complaint!!!! To me that is more important than the success of the 75 runs! The team seems very enthusiastic and I am confident that the success for this team will continue. I ask that your management team continue to foster this positive energy and growth. I am confident we can work any issue out to continue this success! Thank you David, Dean, and FSO team!!!"

Kudos to Our New Jersey Team of a Boston-Based AMLAW 200 Firm
"Didn’t get a chance sooner but last week your team worked with me to complete some filings (motions, certifications, etc.) and we all no how hectic and crazy this process can get.  Just wanted to give the team a big thanks from me for doing a great job!"

And to our "June" Working At The Same Site
"June has completed this project in an exemplary fashion. Thank you. Normally, it would take the group a lot longer to complete this task; however, with June’s assistance we are now able to efficiently move forward with the results of the project. Again, this is extremely helpful to all of the attorneys in our group. As always, thanks!"

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
"The most effective way to do it, is to do it." 
--Amelia Earhart

. . . . . . . . . .. . . . . . . . . . . . .  . . . . . . . ..

Speaking of Changing Fall Colors, A Leader's True Colors Are Revealed in Tough Times

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail" 

Good Morning Folks,

As I have often reminded our teams, anything is possible. Regardless of where you work, or what you do, always continue to learn what makes people successful and what makes them fail.

Because.. The most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.

“Successful people do what unsuccessful people can’t do”. Find me anyone with skip, fire and twinkle who wants to learn and grow, and I will promise you a career in my company, never just a job. No one ever sets out to be average at FSO, we need to be the best at everything we do.

I am forever grateful to you all for being such a loyal audience and for the great feedback you've been sending my way. I really appreciate it!

Great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

Ten years ago, a group of U.S. soldiers tasted combat for the first time in Sadr City, Iraq. Bill Murphy Jr. got to know one of the junior U.S. leaders in that battle when he wrote a book about West Point and wartime.  

Murphy chronicles the lives of representative 2002 graduates of the United States Military Academy. A former trial attorney for the U.S. Department of Justice and an army veteran, Murphy was protégé of celebrity journalist Bob Woodward and has military experience that may have helped him connect to his subjects and perhaps encouraged them to be open with him. He also reported from Iraq for the Post. Here's an excerpt from In Time of War that first appeared in INC:

Dave Swanson was a 26-year-old lieutenant then. He's out of the military now, and we talked recently about what he learned by leading 40 soldiers in 82 straight days of combat. Most of us probably won't be taking a platoon into a hail of gunfire anytime soon, but applying these principles can greatly improve your effectiveness as a leader, no matter what challenges you face. 

1. Control your fear.
As bullets whizzed by him for the first time, Swanson says he was very much afraid. However, he realized he had to subdue his fear because his soldiers were looking to him for clues as to how they should react. 

Courage doesn't mean the absence of fear, and of course being a leader certainly doesn't mean charging ahead blindly in the face of adversity. It does mean you can't allow your fear to become contagious. Your team needs to believe you're in control of yourself, if they're to have confidence that you can make smart decisions in tough times. 

2. Remember that the mission comes first.
You owe a lot to your team for giving you the privilege of placing their trust in you. First on the list, you owe them a goal worth dedicating their efforts to, and you need to demonstrate that you're willing to do whatever it takes to achieve it. 

"I say complete the mission at minimal expense to the people," Swanson says. "Every military leader will publicly say that the mission comes first, but we always accomplished the mission with the soldiers in mind."

3. Remember that the mission comes before you, too.
The only way that "mission-first" mantra can work is if your people truly believe that you will put the mission before yourself, too. In a life-imitates-art moment, Swanson says that in the heat of combat, he thought of a line from the 2001 HBO miniseries, Band of Brothers: "The only hope you have is to accept the fact that you're already dead. The sooner you accept that, the sooner you'll be able to function as a soldier." 

In combat, this means being willing to risk your own safety for others in the unit and the mission. In other contexts, it means demonstrating that you'll sacrifice your personal short-term interests for the team's goal. Otherwise, how can you ask them to do so? 

4. Rely on your preparation.
Swanson spent years preparing for battle. He had been an enlisted solider, he spent four years at West Point, and he trained for nearly two years after graduation. While training alone will never quite prepare you to lead in real life, he says, it's as close as you can get to the real thing. 

The same principle applies in any leadership context. Think ahead of time about how you'll react to tough situations, so you can free your mind in crucial moments to react and adapt quickly. 

5. Be tough, but human.
"To those who have been in combat," Swanson explains, "you live by hardness, intuition, and compassion." 

As an example, he stayed awake and on duty for 60 straight hours at the start of the battle, pushing himself until he physically collapsed, but he also found moments of humanity and even humor in the heat of combat. Your team needs to know that you're tough, but also that you're reacting to the world around you like an engaged leader, not a machine. 

6. Encourage your people.
Business is rarely a matter of life and death, but war certainly is. One of Swanson's soldiers, Specialist Jacob Martir, was killed in action during the months of fighting, and several others were wounded and sent home to hospitals in the U.S. 

"It absolutely ate me alive to lose anyone in the platoon," Swanson says. However, he realized that it fell to him to encourage his soldiers and inspire them to keep going. "They were all special. The next day after any [casualty], I would remind them that each of them had already sacrificed themselves for each other on a daily basis--and how, if required, I would sacrifice myself for any of them." 

7. Communicate effectively.
In the heat of battle, it's easy--almost natural--to shut down everything else and focus exclusively on the job at hand. That's a dangerous inclination, however. It's important to make communicating what's going on a priority as well. Your team and all of your stakeholders need to know what's going on, or they can't contribute. 

"Early on in combat, radio communications weren't always the greatest, but that was no excuse," Swanson says. "When technology fails--and it always does at the worst possible moment--you need to have backup ways of getting and giving information." 

8. Use your resources wisely. But use them.
Especially in the first days of combat, Swanson's unit dealt with destroyed and unarmored vehicles, and insufficient supplies of almost every sort. More important, confusion, combat, and casualties left them critically short of soldiers. 

At the same time, they made full use of everything they had. At the end of the first week of fighting, for example, Swanson reflected that he had personally gone through ten 30-round magazines, meaning he had fired 300 bullets at the enemy. Just about everyone else in his platoon had, as well. 

9. Imitate the leaders who inspire you.
When Swanson had to act in the heat of battle, especially when his soldiers' eyes were on him, he thought back to the lessons he had learned at West Point, and some of the other leaders he had known and respected. He also found himself asking a question that has circulated for years among military leaders as a sort of joke: "What would John Wayne do?"

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail," he says.

We have amazing employees, customers and leaders at FSO. Thanks to our employees for all you do for us, and to our clients for awarding us with the privilege of serving you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . 

"Excellence is not an act, but a habit"

. . . . . . . . . . . . . . . . . . . .. . . . . . 

Shout Out Wednesday: A True American Hero in Our Midst

"Gratitude is a beautiful way to acknowledge those who make our lives happier and more meaningful. This, along with care, motivation, people development and training is how I’ve built my business."

Good Morning Folks,

It's an honor to share feedback from our clients about our employees at their sites.

And then there is an unbelievable and truly a testament of why we have amazing folks in the FSO family - thank you Miguel for your amazing heroism. We are honored to have you part of FSO - again thank you!!!!

Our clients LOVE us! Why? Because of YOU, our teammates! Here are highlights from all the kudos we’ve received since our last edition. Keep up the good work!

Miguel- 70 Greene **2 Kudos in 1 Month**
"So, I'm going start with: this guy is my hero and I'm going to end with, this guy is my hero! Miguel: our FSO Ambassador manning the Concierge Front Desk was conducting his duties when he noticed what he thought, had to be a prank (on him....testament to the bond he has with his clients of the apartment building). A tenant of the building came out of the elevator, heavily pregnant and holding a 2 year old and bleeding profusely from her wrist (sorry to be graphic).

It was an attempted suicide. This was not an episode of "what would you do?... There was no John Quiñones to come out from behind the camera. Miguel didn't believe what he was seeing and took a moment to get his head straight. What he did next saved not just the woman (Mom) but the unborn and the 2 year old toddler. The woman intended to get in her car and when Miguel confronted her, she pleaded to allow her to get to her car to go to hospital. Miguel was, oh no you don't, he grabbed her wrist as a human tourniquet and made her sit down. She tried to convince him to let her go and get in her car but he took control and had another associate call 911 and get EMTs out. Miguel kept her awake as she repeatedly passed out.

EMTs arrived and took her away to hospital and Miguel, if you didn't do what you did, she would have bled out in 4 mins. If she had made the car, it could have cost her a lot more than her and her unborn.

The woman is ok and back yesterday at the building and her husband couldn’t have been more than you'd expect him to be in his thanks to Miguel.

Miguel, with military background has kind of shook it off as "it was ok, and we see a lot as Concierge."

You are a hero... You saved 3 lives in your watch and if ever FSO could think of an example of what greatness is, you are our superman. Kudos !!!"

People who work hard for FSO and burt clients, have the privilege of being able to interact
with the President and Founders at CHO Club, and share a drink with them after work!

Cleon & Adrieanne, PHD

"A note of praise for Cleon… Besides him always having a smile and a good morning for everyone, he works extremely hard and is willing to help with any project needed at any time.I just wanted you to know he is really magnificent and a wonderful asset."

"Adrieanne is fabulous!  And definitely a keeper.  She really thinks about what she's doing and analyzes it and asks the right questions....love the attention to detail!"

Shanelle, At Wall Street's Biggest International Bank

" Ms. Shanelle was assigned to front desk reception performing normal duty functions at which time she was approached by an SG Employee who was on our “DO-NOT ADMIT” list.  Ms. Jimenez recognized the employee and confirmed/authenticated the access status of the employee. After determining that a restriction and immediate notification requisite was in-place, Ms. Shanelle swiftly and calmly made the required notifications without escalating the employee’s emotions. He professional deportment and subtle quick actions significantly contributed to the overall calmness of the encounter between the employee, human resources and corporate security. Ms. Shanelle's professionalism, combined with her cool, calm and collective composure under a stressful situation is a credit to FSO. It is a pleasure to have Ms. Shanelle assigned to the SG account and team!"

Trevor,At Wall Street's Biggest International Bank

“I wanted to take a minute to tell you how fortunate I have been to know, and work with Trevor. He is a remarkable, conscientious, and quick thinking individual.”

Cory, At the Atlanta Site of Global Talent Management Lreader
"I think Corey is a terrific addition to our team…always smiling…saying hello…and ON TOP of everything.  It’s refreshing to have someone so nice and willing to help in the office."

Mandi, Working for FSO at Major Law Firm

 Just wanted to let you know how critical Mandi was in pulling together the first set of 23 documents, thru a series of emails and sets of different instructions – I know, I know, while you may say she was "just doing the job” … do note what a great job she did, asking questions, following up, staying to the late end."

Ervin, Working onsite at one of the world's biggest advertising holding companies
"I don't even know how to put into words how proud I am of Ervin. He embodies everything our company is about. I could write to you every single day with a different example of how Ervin goes above and beyond, to provide the best service possible to our client. We have had a particularly challenging week, being short handed and having to manually log in several hundred packages a day, due to computer issues. Ervin all week has taken on more responsibilities that we have assigned him, but this has not stopped him coming up to us asking what more he can do. This is just the type of person Ervin is. Ervin is a natural leader, who asks for no recognition but truly deserves it. They say you are the product of the five people you spend the most time around. I am really grateful Ervin is one of my five."

Jannel,  Onsite at a financial services giant

“I just wanted to write a quick note about how great I think Jannel is.  I have seen her conduct herself in a highly professional manner and notice how employees and guest respond to her.  She is quick, efficient and extremely on point with any task provided. We feel well taken care of with her at reception! Thank you for bringing her on board.”

"I would like Jannel to be recognized for not only excellent customer service, but for her winning, team oriented attitude during the staffing transition we’ve had here. I want FSO to know how lucky we are to have Jannel on our team."

Jamie and Jacque, Working for FSO at Boston's Strongest Attorneys **3 Kudos in 1 Month**

"Jamie has stepped up to the plate and has put 110% into his work every day.  Another shout out for Jacques Therlonge, yesterday we had a mass mailing, 8000 pieces of mail, he completed getting all the postage on and getting it all to the post office on time.  

“I just want to rely to you that Jamie is doing a wonderful job at the front desk. Anything I’ve needed for my attorneys in the last few weeks, I get an immediate response and a follow up call to make sure everything is taken care off."

“Hi Jamie, I just wanted to say thanks for your help troubleshooting. Thanks!”

Great team building this summer @FSO: Messenger Division takes up the “Friday Night Lights” with Bowling!

Informationalist & Office Services team, FSO HQ Open House ***3 Kudos***
“What an amazing day everyone!! Total of 101 candidate and 62 new candidates for our pipeline! Amazing! Great job and thank you all for your help  and a BIG kudos to our amazing front desk! Well done."

“I totally agree! The Front Desk, Padre & the Office Services Rocked IT! What an Amazing Day of team work and collaboration! Was wowed by the turnout today! Met so many amazing people and future stars! I have never been prouder to share about FSO and to be a part of this family! “

“This was a true TEAM effort....what energy and synergy...I could not be more proud and thankful for the amazing efforts to help get us to our 225 goal!!! We are almost there!! Kudos kudos kudos to OUR TEAM!!!”

"The awesome HQ office Service Team of Gaylon, Roberto & Padre. We needed a small project completed in a short amount of time for a presentation. Gaylon & Padre responded immediately and did a great job while smiling the whole time. Every time we need to send something to the post office, Roberto & Padre respond “sure, no problem at all”. They are all a delight to work with and remind us of the power of the smile."

Roberto, Office Services FSO HQ
"I want to send kudos for Roberto because he has simply been great since he has joined our office services team. From day one, he has taken every task and project given to him with ease and has done a great job. These past two days have been very busy, and on both days Roberto has pushed his lunch time just so he could help me out. He has a great attitude, and has helped me out tremendously and in a timely manner. Please pass along my gratitude to Roberto as his help is greatly appreciated."

Shateya, FSO HQ
"Thank you for all your help this week Shateya, I don't know if I could have gotten it done without you!"

Very proud of our team providing innovative solutions to the pharmaceutical industry including lab support, sterilization and documentation on both small and big pill lines.  

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to hink beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"

Do you know? Have you asked? Or are you assuming?  A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients as to how our team has made an impact showing leadership.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

....................................................................................
 "Leadership is about being a servant first." ~~Allen West

.....................................................................................

Disappointed With Your Incumbent Outsourcing Partner? We Understand.

Reduce staffing, operating, and training costs. Improve efficiency and productivity. Benefit from proven processes developed over years of experience. And get back to focusing on what really matters: your core, revenue-generating activities.

Good Morning Folks,

If you are disappointed with your outsourcing provider, we understand. 

We created FSO because we believe you deserve better. In five short years, we’ve grown from a blank canvas to serving 225 clients in 60 cities — on the back of dissatisfaction with the incumbent partner.

Hundreds of the best known names in legal practice, finance, retail, telecommunications, healthcare and more who made the switch to FSO will confirm significant improvements. Their enthusiasm for our People + Solutions + Technology has helped us make the Inc. 5000 list of the nation’s fastest growing companies for the fourth consecutive year.

The appeal?  From the infectious FSO smiles that greet our clients’ by name to the contagious hospitality, when the boss has it in his DNA, it trickles down throughout the organization and beyond to its clients. 

Spotting talent is also in our DNA. We only select friendly, productive, and accommodating people matched to your organization’s unique culture. We keep them motivated with top training, incentives, recognition, and career opportunities.

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond" to provide the most enjoyable experience with the finest personal service.

Call me personally at (212) 204-1193, and I’ll show you how to take the headaches off your mind, and put a BIG smile back on your face.

Love Life! I am looking forward to seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

......................................................................................
“Unity is strength. . . when there is teamwork and collaboration, 

wonderful things can be achieved" ~~Mattie Stepanek

.......................................................................................

4th Consecutive Inc. 5000 Honor and Surge of New Business Mark FSOs' 5th Anniversary With Growth and Prosperity

"As an Inc. 5000 honoree, FSO now shares a pedigree with Yelp, Pandora, Timberland, Dell, Domino’s Pizza, LinkedIn, Zillow and dozens of other notable recent alumni."

Good Morning Folks,

I am pleased to share that for the 4th time, Future State Outsourcing (FSO) has made the 34th Annual Inc. 5000, an exclusive ranking of the nation's fastest-growing private companies.

As an Inc. 5000 honoree, FSO now shares a pedigree with Yelp, Pandora, Timberland, Dell, Domino’s Pizza, LinkedIn, Zillow and dozens of other notable recent alumni. 

This achievement truly puts FSO in rarefied company. Only a tiny fraction of the nation's companies have demonstrated such remarkably consistent high growth. 

The press release is out this morning: 

"Future State Outsourcing (FSO) Makes Inc.’s Prestigious Ranking of America’s Fastest Growing Companies for 4th Consecutive Year"

READ ALL ABOUT IT.

In addition, since the company’s launch in 2010, FSO signed a record-breaking number of accounts in all verticals and shows no signs of slowing down. To sustain this growth, FSO has invested in its infrastructure, people development, systems, and training

We are proud of our remarkably consistent high growth, particularly the distinction of making Inc. 5000’s list of the fastest-growing private companies in America for the 4th consecutive time. We have great expertise, experience, and DNA among our people. We also have a strong bond with our clients and great potential to discover the art of the possible together for mutual benefit.

A second press release is also out this morning:

"FSO Marks 5th Anniversary With Prosperity and Growth"

READ ALL ABOUT IT.

With this surge of new accounts and also adding dozens to our family of AMLAW 200 clients, FSO has bested competitive relationships that go back for decades. 

In an incredibly competitive business landscape, it took the extraordinary efforts of everyone in our organization to achieve this remarkable revenue growth, creating 725 new jobs last year alone.

We've built and grown his business with an emphasis on people: the hardworking, dedicated employees who care about doing a great job for our clients. Their commitment to servicing, exceeding the client’s expectations, noticing each detail, and having that SKIP, FIRE, TWINKLE is unique to the FSO family.  

My dream of building the best outsourcing company in the world is unfolding before our eyes. Let's jump on board and be a part of the journey at the happiest place to work in the nation.

Love Life! I am looking forward to seeing you soon.

Mitchell D. Weiner
Chief Happiness Officer

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

"No regrets…
Just lessons. 
No worries…
Just acceptance. 
No expectations….
Just gratitude. Life is too short."

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

A Big Thank You To These Notable Readers of MitchWeiner.com:

Access Staffing, Adecco Usa, ADP, Akin, Gump, Strauss, Hauer, & Feld, Albert Einstein, College Of Medicine, Amazon Corporate, American Express Company, American Honda Motor Company, American University, Amgen, Amster Rothstein & Ebanstein, Anchor Associates Group Inc, Angelo, Gordon & Co., Anne Arundel County Govt, Aquantive, Arent Fox Llp, Arhus, Kobmandsskole, Arrowhead Aea, Ascena, Asrc Federal Holding Company, Atkina, Llc, Aurelius Capital Management, Automatic Data Processing, Automattic, Ball State University, Baltimore Technology Park, Bank Of America, Barclays Financial Corp., BDBO New York, Bechtel Corp, Bell Canada, Best Buy, Black Oak Computers Inc, Blackrock Financial Management, Bloomberg Bloomberg, Brandprotect, Brookfield Asset Management,Brown Advisory, Bsnl, BT (UK searching for Denise), Cahill Gordon & Reindel, California Department Of Justice, California Education And Research Federation Network, California State University, Long Beach, Canon Usa, Carolinas, Healthcare System, Cassidy Turley Commercial Real Estate Services, Cb Richard Ellis, Cbi Connect, Cdw - Cdw Llc, Ceasars Entertainment Group, Central Methodist University, Charles Schwab & Co., Choopa, Llc, City Of Los Angeles,  Citigroup, City Of Houston, Clyde & Co Llp, Colgate-palmolive Co., Colliers Abr, Inc - Cassidy Turley, Chubb, Colt Technology Services Group Limited, Cooley Llp, Columbia University, Completel, Comporium Communications, Commercial Bank Of Africa, Comstock Park Public Schools, Conagra Foods, Concordia College, Condenast Publications, Control Risks Group Llc, Coral Graphics, Cottage Hospital, County Of Marin, County Of Suffolk, New York, Credit Suisse Group, Credit Suisse Group / Canada, Cuddy & Feder Llp, Cwie, Llc, Dale Carnegie & Associates, Inc., Data Control And Systems, Datagram, Dell, Deloitte & Touche, Delta Dental Of California, Delta Dental Plan Of Michigan, Department Of Administrative Services (Ohio), Department Of The Interior, Office Of The Secretary, Department Of Veterans Affairs, Detroit Public Schools, Dewitt Stern Group, Inc., Dod Network Information Center, Dow Jones & Company, Devry, Depaul University, Dga Security Systems, Dickstein Shapiro Llp, Discover, Financial Services, Distributed Systems Services, Do It Best Corp, Duane Morris, Dumfries, Dumfries and Galloway, United Kingdom,Edelman Pr, Emerge212, Equity Residential, Ernst & Young Llp, Esi International, Espn, Estee Lauder, European Police Office (europol), Evercore Partners Services East, Llc, Experian Revenue Assurance Test, Facebook Corporate, Factory Mutual Insurance Company, Family Dollar, Federal Aviation Administration, Federated Systems Group, Fedex Office & Print Services, Fenwick & West, Fidelity National Financial, Fifth & Pacific Cos, First American Equipment Financial, Fisher Scientific, Freshfields Bruckhaus Deringer Llp, Fujitsu Limited, Florida Department Of Management Services, Florida International University, Ford Motor Company, Fort Hays State University, Fortressitx, Free Sas, Fross Zelnick Lehrman & Zissu, P.c., GE, Genentech, Georgetown University, Gerson Lehrman Group, Godaddy.com, Llc, Gilead Sciences, Google Corporate, Goose Creek Consolidated Isd, Government Of Saskatchewan,Government Of Singapore, Graphnet Inc., Gravitas Technology, Greenberg Traurig P.a, Griffin Information Systems Limited, Group M Worldwide, Hachette Book Group, Hamilton-clermont Cooperative Assn., Harris Government Sector, Havas Worldwide Llc, Hccs - Houston Community College System, Hearst Corporation, Hewlett-packard Company, Higher Colleges Of Technology, Hill & Knowlton, Inc, Hillsborough County Aviation Authority, Hilton Hotels Corporation, Hma, Hotwire Communications, Hudson County Community College,  Hughes Hubbard & Reed Llp, Humber College, IBM Corporation, Ikon Office Solutions, Illinois Wesleyan University, Illinois Wesleyan University, Immedion, Llc, Ing Investment Management,, Intergrated Office, Internal Revenue Service, International Business Times, International Monetary Fund, Io Capital Princess, Llc, Jefferies International Limited, Jewish Board Of Family & Children 's Services, John Hancock Life Insurance Company, Johnson & Johnson, Jones Apparel Group, Jones, Day, jp Morgan Chase, Jw Michaels Co., J. Walter Thompson, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Hudson County Community College, Kddi Corporation, Kelley Drye & Warren Llp, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Laughlin/constable, Inc, Latham Watkins, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Lion Resources, Loeb & Troper, Cpa, Lombard Odier Asset Management, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Manufacturers And Traders Trust Company, Marriott International, Marsh, MasterCard, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Mdmb Law, Medex Pharmacy, Mediadata, Medimmune, Llc, Mellon Bank, Memorial Sloan-kettering Cancer Center, Mercury Radio Arts, Merck And Co, Methodist Hospital Of Memphis,Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Moody's Investors Service, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Museum of the City of New York, Namesco Limited, Museum Of The City Of New York, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Jersey Institute Of Technology, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Northwood University, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Ohiohealth Corporation, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Oxford Networks, Paramount Pictures, Partners Healthcare System, Paul, Hastings, Janofsky & Walker Llp, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Phonoscope, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Pluk Pluk,  Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, Procter & Gamble, PwC (50 locations!); Queens Public Library, Quinn Emanuel Urquhart Oliver & Hedges Llp, Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Robert Bosch Gmbh, Robins, Kaplan, Miller, & Cire, Rockefeller Group Technology Solutions; Rothschild, Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York; Salesforce.com; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sedwick Llp, Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Schnader Harrison Segal & Lewis, Sify Limited, Smoothstone, Societe Generale; Socorro Independent School District; Softbank Bb Corp; Social Security Administration, Sony Pictures Entertainment; Soros Fund Management Llc, Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Minnesota , State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Tadlock Law Firm Pllc, Target Corporation , Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; The Richard Stockton College Of New Jersey, Tiaa-cref , Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; Turner Broadcasting System,  U.s. Bancorp; U.s. Bancorp, U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of Maryland, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, U.s. Environmental Protection Agency, United Nations, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L, Viacom, Vivo, Virgin Media, Virginia Community College System, Volumedrive, W.w.grainger, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Willkie, Farr & Gallagher, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Xilinx Incorporated, Yamaguchi Cable Vision Co.,ltd, Yaquinto Printing, Yon Lew, Zuckerman Spaede

It's Easy To Get Hooked On FSO Hospitality

"FSO is nearing its five year anniversary and we have lots to be proud of. But we have only just begun. We have one goal. To be the best on site outsourcing company this industry has ever seen."

Good Morning Folks,


Our wonderful team at FSO truly embodies what it is to be hospitable, and I believe hospitality is where most outsourcing relationships lose steam. It's the advantage that's enabled FSO to best competitors whose incumbent client relationships go back for decades.

What is hospitality?  How do you make employees in the field more hospitable? How do you make the client feel the hospitality that separates FSO from all of its competitors?

Just like you have introverts and extroverts in life, hospitality starts for having an eye for personality as well as skill. It’s that twinkle in the eye, that skip in the step, that fire in the belly that makes our people different from any of our competitors’ from day one.

And for those who have been with me for years, I have always made this very simple. You can't teach people the DNA. But you can teach them the business. Right? But it has to come from within, within you to have that positive attitude and energy that allows anything to be overcome. It's about quality performance, personal service and a do-anything-for-the-customer commitment 

Many of our associates join us after eating, sleeping, and breathing hospitality for prior years in positions of service. We have even plucked customer service and hospitality folks from the front desks of several well-known New York City hotels and finest private clubs.

The First Impression Makers

Your front of house is the storefront for your organization. Our team brings your brand values to life and make visitors feel warmly welcomed. We deliver high-quality visitor experiences that perfectly reflect your values.

The folks we place in concierge, security or front desk reception positions (that we call informationalists because they are also cross-trained, multi-tasking utility players), looks to make a great First Impression and FSO's Concierge Associates are all about that first smile, service and information delivered as an ambassador for the organization. FSO ensures our customer service oriented staff perform at 5-star levels to make that front desk experience a truly warm and memorable experience.

Says one of our top concierges' serving at one of the nation's largest public relation firms, "I learned a great deal from being on the front lines of customer issues throughout my prior positions. For one, I learned that a smile goes a long way! A smile can totally change the way somebody approaches you and how they interact with you. Secondly, maintain eye contact and use the customer’s name. By using the guest’s name you are showing them that they are important and it helps to build upon the relationship. The final lesson I have brought with me to FSO is providing the unexpected. In Hotels, we often provide guests with a complimentary upgrade or sending an amenity up to a guest’s room after you find out it is their birthday or anniversary or another special event. These small actions can enhance relationships and make the guest coming back for years."

Using client’s and guest names when they approach us, making eye contact, always smiling, and going above and beyond to surprise a client or guest by doing something unexpected is what we are there to do! When incumbents aren't doing any of the above, then they aren’t being seen as delivering a superior experience, can’t be making an impact at all and worse, are opening up the door for competitors like us to eat their lunch.

You Can't Deliver 5-Star Hospitality, Without Passion

What we do is core to us and non-core to our clients so we do it better. Passion is a great gift, and we have a lot of gifted people taking care of our clients and always doing more to assist, which is what hospitality is all about. Most importantly our galactic growth continues to fuel the creation of new jobs and provides advancement opportunities for roles that traditionally had been glass ceilings.

Industry leading training, incentives, rewards, recognition and a TRUE career path sit at the heart of a successful company culture of hospitality and service that’s made the difference between a workplace people dread and one they brag about.

Penultimate Hospitality Takes Leadership

I read a very interesting article recently on Leadership and the premise was "Leadership is Simple." Great leaders are simply great guides on other people's journeys. So, what will make YOU a great guide (leader)? 

• You know and live the culture 
• You prepare and you keep your skills sharp
• You listen and work with the team 
• You support them, keep them moving and on track, and remove obstacles 
• You allow the team, through their own skill and will, to reach success safely. 

In closing, tell someone today that they’re awesome. This is how you have a Super Life. Spread positivity. Our employees are unbelievable. As long as they have so much hustle in their hearts, and have no room to criticize, hate or challenge I’m on their side. 

FSO is nearing its five year anniversary and we have lots to be proud of. But we have only just begun. We have one goal. To be the best on site outsourcing company this industry has ever seen.  

We are healthy. We are strong. We are family. And we are all in this together. 

Have a great day and thanks for supporting our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

......................................................................

"Nothing is impossible, the word it self says I’m possible"

......................................................................

Learn more about what DIFFERENTIATES FSO here