Inspire ME Friday: Jen's Scarf— Hospitality Defined

"It was absolutely the most memorable event that I can remember in most recent years. I was blown away!"  -Jen

Good Morning Folks,

Today a very inspiring story from our own Director of Intelligence, Eddie Pons:

A silk scarf laid in a puddle of mud on a rainy day, just like today. It was beautiful, a brightly colored flower print that challenged the grey weather. The senior lady that owned it, had it stripped off of her person from a gust of wind the rain blew past her, unknown to her as she swiftly kept walking to remain as dry as possible.

A gentlemen took notice, ran after the silk scarf, looked up and... the lady was gone.

The young man tried to track the lady down in the rain - up and down the street, left and right, to no avail. He went back to the building where she exited from, the very office building where the young man worked. He inquired with the building concierge as to the reason of her visit, where he found out she was there for a meeting. He got her name and business address and researched her immediately. He reached out to her and was able to speak with her assistant who informed him that she would be out of town for 2 days and would not be reachable.

The young man took the silk scarf to the dry cleaners, had it packaged, wrote a personal note to the lady and had the scarf delivered to her office, waiting for her return. The note simply said: "hope you enjoyed your trip."

THIS is absolutely what HOSPITALITY and going above and beyond are is all about. Making a direct impact on someone in an incredibly amazing way that just makes someone else feel wonderfully.  

Receiving this level of service is a feeling we all want and deserve. Delivering this service makes us feel equally as wonderful!  As we enter into the Summer Holiday Season, the POWER of FOCUS should be, it is better to give than to receive - this is in the forefront of everything we do.

This is a practice I believe deeply in and promote regularly. Jen sent the above note via e-mail as the package with the scarf had a business card accompanying it as well. The card was mine - Jen and I remain in contact throughout the years!

Helping others.... feels great.

Train others to be as hospitable as possible to leave a lasting impression and see just how good you feel in the process.

Make an Impact…

Make a Difference…

Make someone’s day – and yours as well.

TRAINING = HAPPINESS = HOSPITALITY

How can I help you? 

Thanks Eddie. That's service with a capital S. And remember that inspiration grows from perspiration.


So lets all join hands and be happy!

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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“Though no one can go back and make a brand new start, 
anyone can start from now and make a brand new ending.”
~~ Carl Bard

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==> Wealth, Power, and Success

Photo: NorthForker.com

"So, how can you find more success, peace, and happiness in your life? You have to make a decision. The decision is whether to pursue your passion and enjoy it and be at peace with that path in life … even if you never make much money doing it."

Good Morning Folks,

What a beautiful fall, pumpkin picking weekend it was on Long Island.. amazing.. chilly, quiet, peaceful, and more.. a day full of inspiration and spirituality.

I was catching up on my reading file links this weekend and really liked this piece by ace copywriter Bob Bly. As Bob sees it, there are 6 factors responsible for any individual’s success or lack thereof, especially in business and wealth building.

They are:

==> Aptitude … 
some people gravitate towards activities that make money (e.g., they are interested in investing or business) – while others are naturally attracted to fields that are less lucrative (e.g., poetry, pottery).

==> Hard work … 
some people are willing to put in grueling hours to achieve great wealth and material abundance. Others are not willing to sacrifice their hours for dollars, and would rather spend their time in other ways, from playing golf to going camping with their kids.

==> Luck … 
no matter how much of a technical genius or savvy businessman Bill Gates is, a lot of his success was largely the result of being in the right place at the right time.

==> Perseverance … 
many rich and successful people got that way simply because they persisted vs. the vast majority who give up at the first roadblock or failure.

==> Brains … 
being smart – either in the classic I.Q. smart or street smarts – is a decided advantage. And despite what our Constitution says, not all of us are born equal in this regard.

==> Talent … 
no matter how much I want it or how much I train, there is no chance on Earth of me becoming the next American Idol – or even runner-up.

All of these factors obviously have a great effect on the course of your life. But of these, I believe aptitude is the most important – and unfortunately, the one least under our control. I mean: you like what you like.

You read about those guys on Wall Street with their million-dollar bonuses. And maybe you turn green with envy. But in your mind you know — and say to yourself — “Hey, that ain’t for me.”

The comforting old saying motivational speakers love to spout is that “if you pursue your passion, the money will come.” Sadly, this often isn’t true.

My friend SB pursued his passion as a poet for over 40 years. He had dozens of his poems published in magazines. But he is neither rich nor famous – although I believe (but don’t know for certain) that SB is pretty happy.

So, how can you find more success, peace, and happiness in your life? You have to make a decision. The decision is whether to pursue your passion and enjoy it and be at peace with that path in life … even if you never make much money doing it.

Or, you can decide that your primary goal is money; i.e., You want to be rich, and you are willing to do whatever it takes to make that happen – reasoning that once you are rich, then you can afford to indulge in your passions.

Which path have you chosen — and why?

Have a GREAT Day and LOVE Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

When Times Grow Tough, A Leader's True Colors Are Revealed

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail" 

Good Morning Folks,

As I have often reminded our teams, anything is possible. Regardless of where you work, or what you do, always continue to learn what makes people successful and what makes them fail.

Because.. The most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.

“Successful people do what unsuccessful people can’t do”. Find me anyone with skip, fire and twinkle who wants to learn and grow, and I will promise you a career in my company, never just a job. No one ever sets out to be average at FSO, we need to be the best at everything we do.

I am forever grateful to you all for being such a loyal audience and for the great feedback you've been sending my way. I really appreciate it!

Great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

Ten years ago, a group of U.S. soldiers tasted combat for the first time in Sadr City, Iraq. Bill Murphy Jr. got to know one of the junior U.S. leaders in that battle when he wrote a book about West Point and wartime.  

Murphy chronicles the lives of representative 2002 graduates of the United States Military Academy. A former trial attorney for the U.S. Department of Justice and an army veteran, Murphy was protégé of celebrity journalist Bob Woodward and has military experience that may have helped him connect to his subjects and perhaps encouraged them to be open with him. He also reported from Iraq for the Post. Here's an excerpt from In Time of War that first appeared in INC:

Dave Swanson was a 26-year-old lieutenant then. He's out of the military now, and we talked recently about what he learned by leading 40 soldiers in 82 straight days of combat. Most of us probably won't be taking a platoon into a hail of gunfire anytime soon, but applying these principles can greatly improve your effectiveness as a leader, no matter what challenges you face. 

1. Control your fear.
As bullets whizzed by him for the first time, Swanson says he was very much afraid. However, he realized he had to subdue his fear because his soldiers were looking to him for clues as to how they should react. 

Courage doesn't mean the absence of fear, and of course being a leader certainly doesn't mean charging ahead blindly in the face of adversity. It does mean you can't allow your fear to become contagious. Your team needs to believe you're in control of yourself, if they're to have confidence that you can make smart decisions in tough times. 

2. Remember that the mission comes first.
You owe a lot to your team for giving you the privilege of placing their trust in you. First on the list, you owe them a goal worth dedicating their efforts to, and you need to demonstrate that you're willing to do whatever it takes to achieve it. 

"I say complete the mission at minimal expense to the people," Swanson says. "Every military leader will publicly say that the mission comes first, but we always accomplished the mission with the soldiers in mind."

3. Remember that the mission comes before you, too.
The only way that "mission-first" mantra can work is if your people truly believe that you will put the mission before yourself, too. In a life-imitates-art moment, Swanson says that in the heat of combat, he thought of a line from the 2001 HBO miniseries, Band of Brothers: "The only hope you have is to accept the fact that you're already dead. The sooner you accept that, the sooner you'll be able to function as a soldier." 

In combat, this means being willing to risk your own safety for others in the unit and the mission. In other contexts, it means demonstrating that you'll sacrifice your personal short-term interests for the team's goal. Otherwise, how can you ask them to do so? 

4. Rely on your preparation.
Swanson spent years preparing for battle. He had been an enlisted solider, he spent four years at West Point, and he trained for nearly two years after graduation. While training alone will never quite prepare you to lead in real life, he says, it's as close as you can get to the real thing. 

The same principle applies in any leadership context. Think ahead of time about how you'll react to tough situations, so you can free your mind in crucial moments to react and adapt quickly. 

5. Be tough, but human.
"To those who have been in combat," Swanson explains, "you live by hardness, intuition, and compassion." 

As an example, he stayed awake and on duty for 60 straight hours at the start of the battle, pushing himself until he physically collapsed, but he also found moments of humanity and even humor in the heat of combat. Your team needs to know that you're tough, but also that you're reacting to the world around you like an engaged leader, not a machine. 

6. Encourage your people.
Business is rarely a matter of life and death, but war certainly is. One of Swanson's soldiers, Specialist Jacob Martir, was killed in action during the months of fighting, and several others were wounded and sent home to hospitals in the U.S. 

"It absolutely ate me alive to lose anyone in the platoon," Swanson says. However, he realized that it fell to him to encourage his soldiers and inspire them to keep going. "They were all special. The next day after any [casualty], I would remind them that each of them had already sacrificed themselves for each other on a daily basis--and how, if required, I would sacrifice myself for any of them." 

7. Communicate effectively.
In the heat of battle, it's easy--almost natural--to shut down everything else and focus exclusively on the job at hand. That's a dangerous inclination, however. It's important to make communicating what's going on a priority as well. Your team and all of your stakeholders need to know what's going on, or they can't contribute. 

"Early on in combat, radio communications weren't always the greatest, but that was no excuse," Swanson says. "When technology fails--and it always does at the worst possible moment--you need to have backup ways of getting and giving information." 

8. Use your resources wisely. But use them.
Especially in the first days of combat, Swanson's unit dealt with destroyed and unarmored vehicles, and insufficient supplies of almost every sort. More important, confusion, combat, and casualties left them critically short of soldiers. 

At the same time, they made full use of everything they had. At the end of the first week of fighting, for example, Swanson reflected that he had personally gone through ten 30-round magazines, meaning he had fired 300 bullets at the enemy. Just about everyone else in his platoon had, as well. 

9. Imitate the leaders who inspire you.
When Swanson had to act in the heat of battle, especially when his soldiers' eyes were on him, he thought back to the lessons he had learned at West Point, and some of the other leaders he had known and respected. He also found himself asking a question that has circulated for years among military leaders as a sort of joke: "What would John Wayne do?"

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail," he says.

We have amazing employees, customers and leaders at FSO. Thanks to our employees for all you do for us, and to our clients for awarding us with the privilege of serving you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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"Excellence is not an act, but a habit"

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The FSO Pledge: My Personal Commitment To Excellence and To You

"We are so proud of what our culture represents: A commitment to the Employee & Client Experience starting at the top, with my undivided attention and passion guaranteed."

Good Morning Folks,

Our company is based on some very solid beliefs - training, motivating, and building a career path for the passionate people who consistently do a great job for our clients. 

Everyone is empowered to spot talent and develop future leaders. Our people become a part of the FSO family and are embraced from the moment they walk through our doors for VIP on-boarding and Experience Greatness Training. For FSO, the goal is not just to retain outstanding talent; it's about helping our talent realize their full potential through growth and discovery. FSO takes great people and we make them even better by giving them knowledge, a career path and, most importantly, the confidence to succeed in any environment. For many, we give them hope when they want more but are wondering, "How can I achieve it?"

At FSO, we answer that question by steering, cross-training and developing the teams until they see and experience the success that comes along with our goal-oriented focus. We encourage our people to dream personally and professionally. With programs like our Future Leaders Program we have the chance to hear their voices and ensure that their new ideas are implemented into our organization. 

Nothing is more important to the leadership team at FSO than ensuring the very best employee experience for every single person working within our organization; our revolutionary training & development program is proof of that. As pioneers of taking care of the hourly employee, we literally invented this stuff. By giving our people the tools they need to succeed, we are able to build the most highly trained and motivated team in the industry.

Our FSO Training programs fall into two extensive levels of training: discipline-based and leadership-driven training for all company employees.

Our clients benefit as we continually enhance skill sets of our staff as part of our commitment to ongoing skill and career advancement.

Our training programs ensure that end users receive Total Customer Satisfaction at all times by:

• Delivering world class service levels 
• Implementing best practices at every site 
• Executing succession planning and leadership development of our core talent

We are so proud of what our culture represents: A commitment to the Employee & Client Experience starting at the top, with my undivided attention and passion guaranteed. As our business grows, I remain committed to helping each and every FSO employee grow and develop within our organization so that they can fulfill their greatest dreams.

That is my solemn pledge to them, and my commitment to you.

We are on fire and we are going to LIGHT UP the ON SITE OUTSOURCING BUSINESS. We are not playing in this space. We are here to own it, and will be adding resources proactively and strategically to support our budding infrastructure."

Have a great start to the week, and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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“The adventure of life is to learn. 
The purpose of life is to grow. 
The nature of life is to change. 
The challenge of life is to overcome. 
The essence of life is to care. 
The opportunity of like is to serve. 
The secret of life is to dare. 
The spice of life is to befriend. 
The beauty of life is to give." ~William Arthur Ward
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ABOUT FSO:

Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 

• 98 % client retention with ZERO displacements 
• 98 % employee retention – twice the industry average 
• 300+ years of industry experience residing in its Senior Leadership Team 
• 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 

Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 

• An outsourcing experience powered by passionate people. 
• An intimate and personal approach to service. 
• A partnership based on care, trust and mutual success. 
• Involved owners listening to your needs and proposing customized solutions. 

To learn more, please contact our national direct line: 212.204.1193.

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

Live Life. LOVE Life!

The Buddha said, “You have no cause for anything but gratitude and joy.”

Good Morning Folks,

Jonathan Swift wrote, “May you live every day of your life.”  While it is clearly obvious that we are alive—living and breathing human beings, how much of the time we are spending on Earth are we really living? How can we tell?

An entire lifetime can be spent on searching outward for the true purpose of life. There is no right or wrong scenario in the notion that we embark on this journey of self-realization. However, when we refuse to acknowledge our Being as the ultimate truth, we are indeed living, but solely for the betterment of others.

So… How can we live every day of our lives? 

After over a decade of study, best-selling co-author Michelle Rosado, ("Pursuing Your Destiny: How to Overcome Adversity and Achieve Your Dreams), offers a few ways she's learned to live a mindful and peace life:

1. Be Present. 
To live in the present means to BE present in all you do. Observe your thoughts as if your mind was a separate entity from self. Take a few moments throughout the day to be still and honor the time you spend with your higher self. Remember, this moment is the most important one of all.

2. Be Compassionate. 
Hardly any effort can be found in expressing compassion for anyone who is in need of guidance. It is our natural instinct as compassionate Beings to offer assistance in times of need. But when the hurtful words of another creates a lasting emotional scar on one’s heart, the ego can be diffused by showing love and compassion for the one inflicting the hurt.

3. Be Grateful. 
The Buddha said, “You have no cause for anything but gratitude and joy.” When you feel as if there is a lost sense of hope in humanity and receive a “reality slap” from your current circumstance, it is the perfect opportunity to look within. There is much to be grateful for when we are present and aware of our gifts.

4. Be Yourself. 
Many of us have experienced conditioning in our childhood that only accommodate others – in our thoughts, actions and speech. It is by fear that we continue living in this mindset throughout our adulthood, and by choosing to unravel the layers of the past can we truly be free. Make this a daily practice, for being yourself is one of the most precious gifts you can give to others, and to your soul.

What makes this advice so special is Michelle's rise from adversity: Her book, Pursuing Your Destiny: How to Overcome Adversity and Achieve Your Dreams" is the touching true story about how Michelle escaped from the World Trade Center on 911 into the life she never dreamed possible. Together, with her husband Randy, they share the experiences of their chance meeting which brought these two souls together to create one life they share.

Michelle's brush with death on 911 reminds us that time waits for no one. Treasure every moment you have. No one is ever guaranteed tomorrow. To realize the value of a friend or family member: LOSE ONE. 

As I have often reminded our teams, anything is possible. Regardless of where you work, or what you do, always continue to learn what makes people successful and what makes them fail.

Because.. The most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.

“Successful people do what unsuccessful people can’t do”. Find me anyone with skip, fire and twinkle who wants to learn and grow, and I will promise you a career in my company, never just a job. No one ever sets out to be average at FSO, we need to be the best at everything we do.

We have amazing employees, customers and leaders. Thanks to our employees for all you do for us, and to our clients for all you award us the privilege of doing for you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“Expect the best. Prepare for the worst. Capitalize on what comes” 
~~Zig Ziglar
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(re) IMAGINE Mondays: Change Is Good If It's Going In The Right Direction

"How many retail clerks are you on a first name basis with? How many retail clerks know what style and color shirts you prefer when you shop? Salemanship is an art and most companies don't have any real salesmen working for them that truly enjoy what they do, go the extra mile for their customers, nor build any genuine relationship with their customers."

Good Morning and Welcome to Monday FSO USA, Clients, Readers and Fans!!

Monday is a day to cause mayhem and havoc for our competitors! Rumors are flying around the country about FSO and our company! AWESOME! Our competitors are getting nervous and they are feeling the pressure.

Here's why:

Change is one of the most guaranteed things in life, but few people want to accept that fact, and fewer can deal with it.

Just look at history and you don't have to go far back to see how fast things can change. Take 250 years ago. That's not very far when you think about it. The United States of America didn't even exist. Look how much this one little band of rebels against the British monarchy accomplished in that time. We took on the most powerful nation in the world at the time and kicked ass and started our own country from scratch.

Go back 500 years ago. What did the United States look like then? There was nothing here but Indian tribes. No buildings. No roads. No corporations. No electricity. No water systems. No airports. No cars. No financial system. No banks. It was better than when the dinosaurs ruled our continent but not by much.

What was life like 5,000 years ago on this planet? Civilization was just starting to take root.

Let's move up in time. When I grew up we had 3 major TV networks and 3 UHF stations. TV was in black and white. There were no cell phones. No personal computers. No video games. No Internet. None of the great stuff like we have today. I remember going to the World's Fair and seeing the World of Tomorrow pavilion and being totally fascinated by what visionaries expected the world to be like in the 21st century and what has come to be was even beyond that vision.

But the bottom line is time changes everything and does it continuously. It is a destroyer and creator both. Change is remarkably efficient at taking out what is not right, what is not healthy, what is not good and productive, and what is no longer needed in a system. In that respect change is positive and it is vital. Change kills things and at the same time change gives birth to brand new things and brand new opportunities.

So to succeed when everything is falling apart you merely have to accept the reality and destructiveness of change and join its side and adapt as things are changed. Don't fight it, because you can never win trying to keep and maintain what needs to be changed. This is when those who know how to do well when life becomes overwhelming and each day brings another unforeseen punch in the face from change, thrive and succeed most.

The key is to make change your partner and look for the brand new opportunities that are being created from the transition of the economy. The new gardens that change is now planting and seeding.

You have to be an optimist and creative, pessimism and doing things the same way will take you down the toilet with everything else going downhill now. 

From a practical perspective, there's a great amount of inefficiency and unproductiveness in many aspects of business these days. You can go to any mall in the US and it all looks the same. You can instantly spot the stores that are well managed, with great staff, great products, great marketing, good value, good prices, etc. and those that are not. The stores going out of business deserve to and need to. They are not being run well or what they are selling is no longer marketable. And that's the bottom line. You can only get away with running a business badly for so long and then change will take you out.

I find it amazing how clueless and bureaucratically most businesses are run. It's a wonder they survive for as long as they do. In today's dynamic world things move and change at a lightning pace. You have to be fast and nimble to adapt and keep up with it each day. The dinosaurs in business are getting killed because they are just that running their businesses like dinosaurs and not able to keep up anymore. Someone is doing a better job. Someone has better trained salesmen. Someone has more innovative products or services. etc. etc. People like FSO!

I recently hired someone who started the interview sharing what he learned from his first job in in Philadelphia: working in a local department store in the men's clothing department. He told me, "I think I was the only one who actually WORKED in my department. Most of the other salesmen would stand around either chatting or pretending to be doing something. When I didn't have a customer to wait on, I would go around and straighten up my area and make sure it looked pristine. When that was done I would pickup the phone and call my customers and tell them about upcoming new styles coming in and sales for the next week. I was the only salesman in the entire store that would ask customers for their first name and phone number to keep in touch with them and build a relationship with them."

He continues, "My manager, Jason Bonner, said he'd never seen anyone do the things I did in all his decades of retailing. He'd never seen anyone look so happy to be working. I would even organize all the inventory in the back stock rooms perfectly which wasn't even in my area of responsibility. My sales per hour for the store were 4 times and higher to the norm and higher than anyone else. Customers would come in the men's department and specifically ask for me to shop with them and help select their clothes and suggest what'd look best on them. They obviously loved the fact that someone actually enjoyed and was enthusiastic about waiting on them, and showed a genuine interest in them."

Right in the first moments of the first interview I knew he had the skip, fire, passion and love of hospitality that made him a shoe-in for the job. It's easy to spot, because so few people that we meet with that "X factor"-- that extra smile, the inner happiness, the hunger to serve, all in the name of becoming all they can be.

How many retail clerks are you on a first name basis with? How many retail clerks know what style and color shirts you prefer when you shop? Salemanship is an art and most companies don't have any real salesmen working for them that truly enjoy what they do, go the extra mile for their customers, nor build any genuine relationship with their customers. This is one of the biggest problems and deficiencies in business today. And this permeates into other aspects of businesses as well. Management at most companies is atrocious and incompetent. They don't know what they're doing and most times they are just "coasting" instead of doing what they're supposed to do which is managing and building business.

I could go on and on. The mess, mismanagement, and incompetence out there permeates so much of our lives today. In business, big and small. In government, federal, state, and local. Especially with the incumbents we beat replace every day in the outsourcing world. So many people just don't know how to do things the right way anymore, have no enthusiasm, and aren't productive.

We all have talent and lots of skills. More than most. People in here will do fine because we are used to "dancing" with business challenges every day.

To build your own career - knowledge building is essential. Whether it's in hospitality, mail, copy, records, messenger, security or facilities there are trends, innovations, technology and essential best practices that surround these services.

Do you know what these are? Is your site "keeping up with the times?" Are you and our staff having discussions about things you have seen, read or heard in the market that are cutting edge?

What have you done this year to introduce something NEW, INNOVATIVE or exciting to our clients? Like onsite Concierge Services? Or an iPad Check-in App for guests? These are just a snippet of things that are being introduced by FSO but we are always looking for more ideas, more creative services and solutions we can bring to our prospects and clients.

Now get to work, ignore the negative energy, stay positive, smile, be happy, and energize your mind to its maximum potential to think of new ideas that create, innovate and build a future that makes possible what was never possible before.

Have a great day…make it happen…SMILE…and, thanks for being a part of this amazing journey.

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

ABOUT FSO:

• The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
• We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
• 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
• We (re)imagine the ways businesses are run.

ABOUT FSO CEO & FOUNDER – MITCH WEINER:

• Pioneer of the onsite outsourcing business model.
• 20+ years of industry experience.
•  Previous owner of Archer, which he sold to Canon.

VIDEO:
Brief "corporate portrait" video shows who we are and what we can do for you HERE

Looking After The People Who Look After You

"If you look after your staff, they'll look after your customers. It's that simple." ~~Richard Branson

Good Morning Folks,

Spring is in the air this beautiful Monday morning, and also in my step.

As Richard Branson says, "If you look after your staff, they'll look after your customers. It's that simple."

We train people well enough so they can leave, and treat them well enough so they don't want to. To me being a great boss means hiring talented people, loving them every day and letting them know it.

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

As a true partner who never stops looking out for you, we always take that extra second to ask and then ACT! We know that productivity is about all about delivering quality and value and working smart. (With a smile!)  

To our FSO rockstars I remind you to put our promise to practice. You hold the power to make an incredible impact and a difference in the wealth and success of others.

Treat our clients like gold. Be a good listener be a good friend, be generous, don't be critical, don't try to find fault, at the end of the day— smile.

Treat your teammates like family and never ever give up and I promise you will thrive.

As we head into a new week remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week!

Inspire a Nation, Fulfill Dreams and Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

Ted Tuesday: How To Spot A Liar

"All forms of self deception make us vulnerable to the scam, the con, the false promise, the bad hire, the unwise promotion, the faulty new product." ~~Portfolio.com

Good Morning Folks,

I am sure you can sense my passion and excitement as I looking forward to sharing another AMAZING TED!

People--friends, family members, work colleagues, salespeople--lie to us all the time. Daily, hourly, constantly. None of us is immune, and all of us are victims. According to studies by several different researchers, most of us encounter nearly 200 lies a day.

Social media expert Pamela Meyer can tell when you’re lying. If it’s not your words that give you away, it’s your posture, eyes, breathing rate, fidgets, and a host of other indicators. Worse, we are all lied to up to 200 times a day, she says, from the white lies that allow society to function smoothly to the devastating duplicities that bring down corporations and break up families.

Working with a team of researchers over several years, Meyer, who is CEO of social networking company Simpatico Networks, collected and reviewed most of the research on deception that has been published, from such fields as law-enforcement, military, psychology and espionage. She then became an expert herself, receiving advanced training in deception detection, including multiple courses of advanced training in interrogation, microexpression analysis, statement analysis, behavior and body language interpretation, and emotion recognition. Her research is synthesized in her bestselling book Liespotting.

Liespotting links three disciplines--facial recognition training, interrogation training, and a comprehensive survey of research in the field--into a specialized body of information developed specifically to help business leaders detect deception and get the information they need to successfully conduct their most important interactions and transactions.

Some of the nation's leading business executives have learned to use these methods to root out lies in high stakes situations. Liespotting for the first time brings years of knowledge--previously found only in the intelligence community, police training academies, and universities--into the corporate boardroom, the manager's meeting, the job interview, the legal proceeding, and the deal negotiation.

Check out her book and I guarantee you'll learn tons from her Ted Talk that follows.


There is so much excitement in all touch points of our business!! I'm SERIOUS about LIGHTING UP THE NATION. So.... please continue to help us spread the word about what an AMAZING opportunity it is to work with FSO.

We are pumped super excited and ready to rock.

Have a GREAT day, be happy and…

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

*TED is a nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along with two annual conferences -- the TED Conference on the West Coast each spring, and the TEDGlobal conference in Edinburgh UK each summer -- TED includes the award-winning TED Talks video site, the Open Translation Project and TED Conversations, the inspiring TED Fellows and TEDx programs, and the annual TED Prize.  More at Ted.com

Enthusiasm Is a Priceless Commodity!

"He didn’t just blanket the market with a bunch of form letters. He researched and targeted. He wrote a brilliant, personalized and attention-grabbing letter. And it worked. Strategic chutzpah."

Good Morning Folks,

We had a busy work weekend and thanks to many for those efforts. 

My sales team has probably heard it enough from me though it's something in sales you can't stress enough: "We must propose. You must increase your outbound work through your personal database. Direct mail and more. You MUST create urgency in your prospecting and you MUST increase your overall volumes. Don't fool yourself with busy work. You have to pick up the phone and talk to somebody in order to get results."

Which leads me to a Steve Jobs story I was reading on A.J. Jacob's LinkedIN:

In a 1994 interview, Steve Jobs told a story about when he was in high school and, one day, just called up Silicon Valley legend Bill Hewlett (of Hewlett-Packard). “His number was still in the phone book," said Jobs. "He answered the phone himself.”

Jobs asked Hewlett if he had any spare parts for a frequency counter. Hewlett not only gave him the parts, but gave him a summer job at the factory.

“Most people never pick up the phone and call,” said Jobs. “And that’s what separates sometimes the people that do things from the people that just dream about them.”

I’m no Bill Hewlett, but the best hire of my career was someone with Steve-Jobs-like chutzpah. I call it “strategic chutzpah.” And I think it’s one of the best indicators of whether an employee will be a blazing success or a profound dud. (For those who aren’t familiar with Yiddish, chutzpah is sort of related to the Spanish concept of "cojones," but without the anatomical connotations).

It takes courage and confidence to pick up the telephone and succinctly request what you need and want. This is why the combination experience of start ups and large business are important. With the small business you learn discipline, the value of team and hands on and with big business you recognize everyone puts their pants on pretty much the same way so you make that call as an equal. You put forward your value proposition and more often than not you will get a positive response.

I have noticed that asking often leads to success. It's just like winning the lottery. You can't win, if you don't play. You don't get, if you don't ask.

It's your time. Don't let it pass you by. To my sales team: Find us folks and get referrals. Find deals in sales and you get paid. What else can you ask for?

Good luck folks and let's make it happen. Stay in touch. Mitch.  Good morning. :-)

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here