Showing posts with label winning team. Show all posts
Showing posts with label winning team. Show all posts

Friday, October 25, 2013

Inspire ME: Do 80% of People Quietly Despise Their Lives?


"While the more you can do the thing you love the better off you will be, the more important thing is to identify why you wake up in the morning. You need to come to grips with something that you value and be willing to make sacrifices in order to move towards it."







Greetings Folks,

Steve Spalding suggests that 80% of People Quietly Despise Their Lives. Are you among them?

This isn't a statistic, it's a casual observation based on talking to way more people about their careers than any normal person should. I'm convinced that most people dislike their lives, not in any robust way but with the kind of casual contempt that can be easily ignored by a society that prizes movement and action above just about everything else.

They dislike their jobs, they dislike their boss, they dislike the things they must do in order to make the living that will allow them to continue disliking their life.

They don't yell and scream and complain about it, in fact, they shuffle their way through it peacefully enough and teach their children that life is hard and painful and that they should appreciate any ounce of goodness that the universe deems them worthy of.

I think that the older you get, the more likely it is for you to fall into my 80%.

Children typically like life a lot. Teenagers are a little wishy-washy on it, but for the most part they think it's the tops. The problem starts somewhere around the mid-20s, when we get thrown out into the world to do "whatever we want to" and we realize that the majority of that time will be spent surviving and helping others to survive.

Kind of a bummer, especially when you spend the majority of your early days looking forward to the freedom of being an adult. This realization is enough to cripple most of us, and very few who survive it make it through unscarred.

So who, you might be wondering, are the elusive 20% who are actually enjoying the ride?

The richly working.

More than any other criteria - age, class, wealth, sex, whatever - it's the people who have a purpose, who have something they believe in and are willing to work on it despite whatever obstacles might get in their way who end up being happy. It's the people who wake up and know they are moving in a direction, towards something that is important to them, that end up loving their lives. It's the people who don't think about retirement because whatever it is that they are doing is truly meaningful that end up being truly content.

Before you ask, you don't have to quit your job and move into a commune to pull this off.

Having a purpose doesn't mean devoting your entire life to that purpose. While the more you can do the thing you love the better off you will be, the more important thing is to identify why you wake up in the morning. You need to come to grips with something that you value and be willing to make sacrifices in order to move towards it.

It might take you 20 years to write your novel, but put a sentence or two on a page every day.

It might take half your life to save up enough to open your restaurant, but do save and make concessions, make sacrifices to see to it that you will eventually get there.

Don't just hope that things will work themselves out, understand that you can make goals and as long as you actively pursue them it's not foolish or crazy to think that you can really accomplish something.

A big part of happiness is having something that makes you happy. A bigger part is doing something with it, developing real, practical steps that you can use in order to reach your goal. You can work your entire life and never do anything that you like. Considering time is the only resource that is truly scarce, you have to ask yourself whether it's worth it.

What say you about this? Let me know by reply.

Have a safe, happy and healthy weekend as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer



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"Innovation distinguishes between a leader and a follower" 
~~Steve Jobs 
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Monday, October 21, 2013

FSO: Building Great Leaders to Make a Great Organization Even Greater


"TRUE leadership is the ability to inspire others to greatness beyond their expectations. "







Good Morning Folks,

I don't often blog to toot our own horn, but because we have so much great "stuff" happening at FSO that I simply cannot keep it a secret.

In order to guarantee perfection, protect the brand and ensure future growth, it is imperative that we “FSO-ize” our new staff who will be supporting my legacy and vision across the country

We recently held a (re) IMAGINE SUMMIT with over 40 hand-selected Experience Managers and Leads attended a highly energetic and intensive program from Oct 14th – Oct 15th at FSO Headquarters and via Sypke for those few that couldn't attend.

The goal? To achieve a solid foundation, solid work force and team players who have the “can do attitude” that makes FSO so special.

More importantly, we wanted each and every person who flew in to New York for this special event to come out feeling completely energized, excited and pumped to work for us and spread the word and energy back across their regions. The two day program provided a wonderful opportunity for our new starters and representatives to experience the FSO love fest and Personal, Passionate and Productive culture firsthand!

Of course they are out with clients every day so they bring a "field real" perspective.

One manager noted "having come back to the industry we created, every account we hold someone else had, many times waiting since we returned in 2010 until their contract with the incumbent was up for renewal to make the switch. Ultimately it’s the people, passion and what happens when no one is looking. There's is a reason we were brought on- better product at better price than anyone else. We bring the passion back."

So what it all boils down to is our corporate culture and our leaders ability to inspire others to greatness beyond their expectations.

All of us at FSO live and breath what we call the  8 “P”s:
  1. Personal
  2. Productive
  3. Passionate
  4. Positive
  5. Progressive
  6. Professional
  7. Proud
  8. Proactive




FSO is building great leaders to make a great organization even greater. According to our Chief Inspiration Officer "Dr. Phil" (Levy, this) TRUE leadership is the ability to inspire others to greatness beyond their expectations. He argues...
  • There is no one style of leadership.
  • Great leaders are authentic and are perceived as genuine.
  • Great leaders style should be one that they are comfortable with and that maximizes their strengths and minimizes their weaknesses.
  • Great leaders  an interest, respect, and compassion for others.
  • Great leaders motivate with optimism, passion, confidence and humility.
  • Great leaders praise publicly and criticize privately and constructively
The effort and atmosphere at FSO is just awe-inspiring. To my staff: THANK YOU for your wonderful efforts, motivation, teamwork, leadership, care, passion and a desire to execute like no other. The list goes on but I think you get it :). And to our great clients: THANK YOU for your continued support. We appreciate your business and our ever-evolving relationship.

We have a ton of people who believe in and love what we do. It is up to our leaders to build the confidence and leadership in FSO to ensure the best-ever “skip in the step, fire in the belly and twinkle in the eye” coupled with delivering the three “Ps”.

It is winning time. It is time for all of us to put on our thinking caps; smile; laugh; lead and show our newest family members the excitement and enthusiasm behind winning the largest prize the industry has seen!

As I reflect on another action-packed week "fso-izing", I m reminded that our business and our company is built on great people who care. Coupled with the best knowledge and tenure this industry has ever seen, we are unstoppable. we are not perfect, but we will strive for perfection each day to perform for FSO

On that good note, make every day count and enjoy your week.

Have a GREAT day, and...




Love Life!





Mitchell D. Weiner
Chief Happiness Officer  


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“It’s important to be optimistic and to call stakeholders to a purpose bigger than themselves.”  ~~Howard Schultz, CEO of Starbucks
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Friday, October 18, 2013

InspireME Friday: On a Positive Note, Let's Be Grateful.


"The hardest arithmetic to master is that which enables us to count our blessings."~~ Eric Hoffer



Good Morning Friends,


Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity.... It turns problems into gifts, failures into success, the unexpected into perfect timing, and mistakes into important events. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow.

These words remind us that all of us at FSO we have lots to be thankful for.

Indeed, we do.

Here's a life lesson my mother taught me:

I've learned that if you pursue happiness, it will elude you. But if you focus on your family, your friends, the needs of others, your work and doing the best you can, happiness will find you.

I've learned that whenever I decide something with an open heart, I usually make the right decisions.

I've learned that even when I have pains, I don't have to be one.

I've learned that every day you should reach out and touch someone. People love that human touch- holding hands, a warm hug or just a friendly pat on the back.

I've learned that I still have a lot to learn.

Sometimes you need just a little something to make you smile. 

At times like these we all need to smile. 

People forget what you said, but people will never forget how you made them feel.

You should pass this along to someone you care about. I just did. 


And always remember what John F Kennedy said: “As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.”

Here is how you say Thank You in 465 languages.


Have a GREAT day as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

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People may not always remember what you said, but they will always remember how you made them feel. 

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Wednesday, October 2, 2013

InspireME: Bringing Out Talent in Others

"A superior leader is a person who can bring ordinary people together to achieve extraordinary results."
Good Morning Folks,
  
Thank you for today's wonderful article, Bruce. 

Recognizing talent is relatively easy, no offense to successful recruiters be it in business, college or sports. However, "cultivating" talent is a gift because it requires really listening and looking for the unspoken words more than the spoken words as you note. But apply this to a team, many leaders are befuddled and look for the easy fix of drawing to people that think like themselves. 

There is great merit in exploring the talents people have, developing them, encouraging them, and taking them to the next level. With good leadership, every day, regular people accomplish amazing things when they work together as a team doing what they do best. 

Indeed - the mark of a true leader is getting others to perform beyond their own expectations. Parents and sports coaches alike can agree to this. 

 ==> The Best Talent Is Bringing Out Talent in Others
by Bruce Kasanoff Entrepreneur. Writer. Speaker.
"A superior leader is a person who can bring ordinary people together to achieve extraordinary results." Many years ago, an entrepreneur told me that. He was right.
But this isn't just true of leaders. It's true of all human beings.
I've come to believe that the most valuable talent is being able to recognize hidden skills that others possess. Why? There's only one you, and you only have so much time. But if you can bring out the best in others, you gain remarkable leverage.
So very hard...
I'm not just talking about recognizing talent. I'm talking about being able to recognize a look in someone's eyes that tells you something valuable is burning inside that person.
I'm talking about realizing that if you take Jake's drive, mix it with Julie's intelligence and Dave's creativity, then you will transform three mildly effective people into a spectacular team.
I'm talking about looking past what's "wrong" with others, and instead seeing what's special about them in very pragmatic and actionable terms.
How do you do this?
Here's a short list of ways you can bring out the best in others:
1.) Let your gaze - and your attention - linger. 
Instead of rushing past a person, or barely acknowledging their existence, you could choose to stop and really look into their eyes. Look at their body language. Consider what they are NOT saying and NOT doing. Ask yourself why.
Consider two possibilities. One is that they have more value to add, but are unwilling (yet) to show greater initiative. Another is that they lack the confidence to utilize their "hidden" talents in a public fashion. Then look for ways to offer motivation and support.
2.) Magnify the quietest voices. 
Money, power, and influence often flow towards the loudest voices in an organization - but sometimes the quietest voices possess the best answers. Can you think of a way to magnify the quiet voices?
For example, I once visited an organization and was greeted by dozens of outgoing, warm people. But one young woman sat quietly in a corner, studying a book. It turned out she had recently moved from China, and did not yet have a strong mastery of English. But she was a genius, had performed at Carnegie Hall as a teenager, and had both a broader and deeper perspective than virtually everyone in the room.
Think about ways you can identify and encourage these quiet gems.
3.) Mix things up. 
Watch for opportunities to create non-intuitive combinations of people, ideas and circumstances. You can do this through social events, discussion groups, or even a carefully orchestrated meeting. You can do this by introducing people via email, and giving them a reason to interact.
Many times, we make the mistake of waiting for others to initiate change. You might be thinking: this isn't my job, I'm not head of the department/division/company. Anyone can do this, and no matter who does it, that person is cultivating the amazing skill of bringing out the best in others.
4.) Look past your own biases. 
Most of us are drawn to certain types of people. They might be like us, or they might simply be people who like us.
If all you do is to follow your natural instincts, then you will be blind to most of the talent on Earth. You need to cultivate an appreciation for people who think, act, and feel differently than you. This is a tremendously difficult challenge.
One way to start is to make others feel important by listening, really hard - with 100% of your attention - to what they have to say. Then repeat back what they told you, so that they know you understood. It's a small step, but an important one in the right direction.
If you only interact with people who are within your comfort zone, you will seldom achieve anything great. Almost by definition, spectacular progress requires disparate ideas and talents to come together in unprecedented ways.
Become one who cultivates talent in others. It will enrich your life and supercharge your career. 

Have a Happy, Healthy, Safe and Refreshing Weekend,

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  


Learn more about what DIFFERENTIATES FSO here


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"Doubt is an old disease.
Faith is an old medicine.
Compassion is an old doctor.
Concern is an old nurse."
~~Sri Chinmoy (1931-2007, spiritual teacher)
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Thursday, September 12, 2013

LinkUP Thursday: Do Happier Employees Really Mean Happier Customers?



"The trifecta is this: happy, high-performing employees, happy customers and stunning business results. "










Good Morning Folks,

On LinkUP Thursdays we connect you to the thought leadership of others and articles I've discovered online that matter.

There are so many times where I walk into a place of business and judging by the looks on the employees faces, I get a sense of how my experience will be. Often, if they are in a bad mood I tend to avoid them and just want to leave. On the other hand when I meet an enthusiastic employee, it makes me feel great because I can feel their sincerity and it makes me want to stay longer.  

That in mind, I share a very useful article by Michael Hinshaw.

==> Do Happier Employees Really Mean Happier Customers? by Michael Hinshaw

Conventional wisdom says not just "yeah" but "hell, yeah."

That said, an issue with the "conventional wisdom" is that people rarely question it. And since this is a question I was asked earlier this week - and my response predictably slotted into the "hell yeah" quadrant - I thought it only fair to dig a little deeper.

Do happier employees really mean happier customers? 

Without giving too much away, the results of my exploration will almost certainly surprise you. Not because happy employees don't mean happier customers (in general they do). But because of the potentially worrisome connections between employee performance and happiness, and customer engagement.

No Shocker: High Employee Engagement Yields Good Business Results. (But...)

Earlier thismonth, RagingWire - a data center firm that boasts the highest customer loyalty scores in their industry - published an excellent blog post about employee engagement and customer experience. 

They feel these scores wouldn't be possible without a real dedication to employee experience, which they've encapsulated into 10 handy tips (see them at right). It's hard not to agree. After all, it seems logical that companies with a commitment to employee satisfaction, development, and well-being would have at least some market advantage.

But these aren't exactly new ideas. Gallup, for example, has been promoting the 12 Elements of Great Managing - which are all about inspiring top performance in employees - since at least the '90s. And their latest Q12™ research quantifies the (significant) gap between companies at the top and bottom quartiles of employee engagement. In it, they found that organizations in the top quartile had:

22% higher profitability,
21% higher productivity,
10% higher customer metrics,
37% less absenteeism, and
Up to 65% less turnover.

No brainer, right? Faced with numbers like these, what company wouldn't think that employee engagement should be a top priority? What we want to know, though, is if happier employees mean happier customers.

Since the top employee-engagement groups beat the bottom by only 10% in customer metrics, it seems the answer is a resounding "maybe." What gives?

The Fly in the Ointment: Are Your Lowest-Performance Employees Also Your Happiest and Most Engaged?

The title of RagingWire's blog post "Would Your Employees Recommend You?" reminded me of a recent Harvard Business Review post, titled Your Least Engaged Employees Might Be Your Top Performers. In it, the author quotes from recent research from Leadership IQ which states that in 42% of companies studied, low-engagement employees outperform high-engagement employees. You may have to read that line twice. I did.

Yet reading the research, a crystal-clear picture of these high-engagement, low-performance employees emerges. They are happy and engaged, in part because they actually aren't held that accountable and/or don't have to work as hard as high performers. Expectations are lower, and their jobs are easier. As a result, they're even more motivated to "deliver 100 percent at work" than high- and middle-performers.

These higher-performance, lower-engagement employees care a great deal about their work, have loads of intrinsic motivation, and lots of talent - but often don't feel empowered, encouraged, or recognized.

Bottom Line? Happier Employees Do Mean Happier Customers. But if They Aren't Held Accountable, Your Business Will Suffer.

Between the Gallup and Leadership IQ research, it's easy to think these two pieces of research conflict. I'd suggest the answers are a bit more nuanced, and point in a direction that may help explain why customer metrics track less with employee engagement.

While higher-engagement/lower-performance employee want nothing more than to please your customers, they may not be as willing (or as able) to make the difficult choices sometimes required to satisfy customers and meet business objectives.

Which brings us back to the question at hand, and the "dangers" of conventional wisdom. Because while happy employees do help deliver happier customers, high-performing employees can help to deliver happier customers and business results.

The trifecta is this: happy, high-performing employees, happy customers and stunning business results. If you're like the most successful firms I've worked with, getting there means aligning your reward systems with your customers wants and needs - and ensuring that your desired outcomes are clearly defined, and that everyone is held accountable for their results.

Get that in place, and it gets easier to imagine all your employees contributing to customer happiness - boosting customer metrics, while driving profitability and productivity along the way.

Which, when it comes to customer loyalty, might help you go from reading about companies like RagingWire to becoming a company like RagingWire.

For those who have worked with me for years or even just a few months know that my message is always consistent. Our love for our clients and staff will never be compromised, and I could not be more excited to continue to support fulfilling your dreams. 

I promised in January that “this is our year.” Just shy of fourth quarter, I can say with tons of confidence and security to my employees that we have delivered and will continue to deliver. 

The entire landscape of our company has changed in a very short period time adding major opportunity for advancement to our entire staff.

Have a GREAT day as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

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“Opportunity has power over all things. ”— Sophocles
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Wednesday, September 11, 2013

Are You Ready For Some Football?


"The lesson of my story is any company can have as many hardworking and dedicated workers. However, without the leadership that it needs and without the right vision of the future, the company will most likely not succeed."
~~Post feedback from Marc Jongoy, FSO New York (Integro Insurance Brokers)



Good Afternoon Folks

I am not sure how many folks are actual sports fans. But me for one growing up in queens I did not have my exposure to team sports or sports for that matter.  But as I grew up I found this great inspiration in teams. Leadership. Coaching. Excitement. And more. And yes as I got older found the same for strategy in sports.

Years ago we moved to San Francisco ( hence the love for Napa) and became a 49 ers fan. Yes it was great then. But then the tough ride for more than 10 years. Getting beat up by many teams including peters Green Bay packers. 

But as they say. Strong leadership. Good strategy. 

Having the proper players on the team in the proper spots makes all the difference.

But Regis Philbin isn’t just the king of television. 
He’s also the nation’s biggest Notre Dame fan.

Last weekend I joined a group of friends to experience one of the greatest rivalries in college football: Michigan vs Notre Dame. I feel like Regis!

Now talk about energy. 

Proper people in the proper spots. 

Leadership and strategy. Wow. 

One of the most riveting games I have sat thru. Record crowds. Steve Ross was there. Eminem the singer. Beyonce's half time show and a crowd of 115,901 people. 

To put that into perspective. Met life stadium in New Jersey holds less than 75,000. Can you imagine?

Well the good news. Both the teams won. But both had to be rebuilt. In college, kids graduate. In professional sports they find the talented players needed to Win. And boy do both of these coaches. Their staff and more have it right. Wow.

If you watch those games you just have to think about the strategy that goes into the PRE game. Not much different from everything we do each day at each site. At each sales call and each ops meeting and the list goes on.

I was totally inspired to watch both team. Tenacity and resilience like I have never seen. Every time the other team came back our teams got it together and fought back. And they never stopped trying. Nothing got in their way. Nothing was going to get to them. They had their focus on the prize. 

And they went for it folks.

The lesson of my story is any company can have as many hardworking and dedicated workers. However, without the leadership that it needs and without the right vision of the future, the company will most likely not succeed. 

Print this post and keep it handy. There are some days that are great. And there are some that are not so great. 

But it is up to you and your mental attitude to keep going. 

Overcome. 

And not let anything get in your way. 

Don't let anyone rob what rightfully belongs to you.


I appreciate all you do for me and the company each and every day. Lets make this week the one that counts.

Good luck today folks,



Mitchell D. Weiner
Chief Happiness Officer  
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"If you want to change who you are, change what you do."
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Wednesday, September 4, 2013

Shout Out Wednesday: Our Clients LOVE What OUR Team Is Doing For THEIR Team

"Gratitude is a beautiful way to acknowledge those who make our lives happier and more meaningful. This, along with care, motivation, people development and training is how I’ve built my business."


Good Morning Folks,

It's an honor to share feedback from our clients about our employees at their sites. These "CCO Shout Outs" as they are known internally were celebrated and rewarded at out last team meeting by Chief Chaos Officer, Jim Caton.

Our clients LOVE us! Why? Because of YOU, our teammates! Here are highlights from all the kudos we’ve received since our last edition. Keep up the good work!

Trevor Adams, Societe Generale
“I wanted to take a minute to tell you how fortunate I have been to know, and work with Trevor Adams. He is a remarkable, conscientious, and quick thinking individual.”

FSO Team at ASME
“Just wanted to follow up with you and commend your staff for their excellent and courteous service. What a pleasure it is to be greeted each morning by your staff members as I walk to my desk. They even know me by name already!”

Jamie Ford, Itau Banco
“This place can use the kind of attitude that Jaime brings to this organization. She is very pleasant and professional.”

Asia Coleman, Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
“Talk about a work ethic! She’s such a pleasure to deal with.”

Marc Jongoy, Integro
“Just wanted to drop a note of support and appreciation for Marc. He is consistently polite, supportive and responsive. Glad he is here helping us out.”

Adiatu Yansaneh, Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
“Thanks so much for your effort, willingness, and professionalism in handling this credit for us.”

Ben Rydell, Y&R
“I just wanted to let you know how much I appreciate the many professional services provided by Ben. He is friendly, responsive …On a personal level, he is very caring and follows up immediately with helpful tips to make our lives easier. He is a joy to work with and we are lucky to have him.”

Belinda Plaza, Washington Commons
“I wanted to take a moment to write to you about Belinda, the concierge at Washington Commons in Jersey City. Her warm smile is a delight to come home to each day and if you could see the way my 1 year old lights up when he sees her it would melt your heart. But her exceptional work ethic is what really makes her stand out. Honestly I don't know if this building could run without her.”

Miguel Rivas, Metropolitan College of New York
“He is a good team player and is consistently respectful of co-workers and clients. During my absence he did a great job and consistently meets and completes all my expectations and always exceeds job requirements.”

FSO Team at Brookfield
“Thank you: Jamel for delivering an important set of drawings to Sophia; Jorge for requesting the 3WFC ID for Plaza Construction; Victor for tracking ceramic samples pack and delivering it to Sophia; and Justin for hand delivering the very important Tower 2 plans and CD to Battery Park City Authority. I appreciate your help.”

Louis Martes, AICHE
“Louis has taken on increased responsibilities and the office administrator has really been able to lean on him. Really nice guy who deserves to be recognized.”

Luis Rivera, RK&O
“Thank you so much for handling this so professionally last night.  You did a great job and I really appreciate your hard work.”

Kevin Jackson and the FSO Team at ASME
“I just want to give a huge kudos to the group at ASME for helping make our site tour this morning awesome! All of them (Lou, Ray, Germaine, Kevin & Shaunda) went above and beyond to make sure the site was spotless, to be welcoming and even answered questions and provided great info to the prospect directly. Could not have done it without them!

Brian McCauley, Sherman
“You had an award winning week! Nice work on all the projects. The new team looks happy and productive each time we meet, and probably because of your influence there too.”

Pam Parker, Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
“Pam does an excellent job of making sure everyone has what they need when they come to the Copy Room.  She is very pleasant and takes her job very seriously.  I think that Pam does a great service to FSO as she always has a bright smile and an attitude that is pro-active.”

Lisa XXX, Fross Zelnick
“Just wanted to let you know that Lisa has been helping me for the past week to locate a box that we needed. She never gave up. greatly appreciated her help.”

Kaci Polk, FSO Experience Manager
“It’s great to have a director that is willing to teach you everything that he knows and is knowledgeable in his field. I love that he shows a true interest in my goals and the potential growth that is in this company.” –Laverne Peterson, Records Supervisor at McCarter & English


And a *special* shout out to Shalaine Adams (Corporate Trainer) and Chelsea Weiner (People Solutions Specialist) who been out in field developing and implementing updated Experience Greatness and various skills-based training programs for our valued employees. Here is some of the wonderful feedback we’ve received on their tremendous efforts. You GO GIRLS!

“I am certain that this kind of training is essential in the workplace across the country and especially for the personnel FSO is responsible for.  It will absolutely help your employees grow into stronger, more capable, and better employees for you and your clients.  I applaud and appreciate your efforts.” -Client Contact at New York Magazine

This training will provide them with the tools to deliver the Personal, Passionate, and Productive services that distinguish FSO. Please let me know when the next training class will be held because I want to make sure that all of my employees take this training.” -FSO Experience Manager, Israel Butler

“The training was needed. It was inspiring, and it certainly left an impact on the staff…it made them feel as if they were part of the solution and not the problem. At my last employer, they didn’t care if you were trained or didn’t have any customer service skills. That type of routine made me not even want to go to work.  Today, my work is fulfilling and I’m learning more each day.” –FSO Experience Manger, David Canales

“I want to thank you for your visit at Fross Zelnick today. You were professional, informative and inspiring. You came with so much energy and I know it helped the team.” –FSO Experience Manger, Phillip Boyce

Sound like the kind of team you'd like to be apart of? A company where your talents and ambitions are appreciated, celebrated and advanced? The successful candidate will first and foremost be a savvy, fire-–-in-–-the-–-belly hard worker with a passion for new challenges. S/he will be a will be a spirited idea person with the ability to deliver the highest standards of customer service.

Sound good? Inquire HERE

Have a GREAT day,
Love One Another As I Love You,


Mitchell D. Weiner
Chief Happiness Officer  
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"If you want to change who you are, change what you do."
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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