FSO: Built For The Future

"The power of FSO has ALWAYS been our people and your belief in my vision. FSO, as a company will never be a follower. Look how we can innovate when we all share our collective intelligence, passion and belief in the outcome!"

Good Morning Folks,

I am so happy it is Daylight Savings Time!! Warm weather and melting snow.... Yay!!

We are continuing to build our infrastructure to ensure that we are Built for the Future. Sharon and the entire finance team have worked tirelessly behind the scenes to get our profits and cash processes and procedures in place, sales has a new playbook. Tom and the IT Team have implemented Salesforce, created BlueSky to give our clients more flexibility and mobility into the insights of running their businesses, and are working on many other exciting technology solutions.

People Solutions led by Kim  and with great assistance from Missy, Chelsea, Shalaine, Ethan, Don, Lori, Eddie, Brittany, Travis, Sabrina, Shantelle, Dominique, are turning out great programs from Future Leaders to CHO Breakfast to "the Box"

As a growing company, it is important for us at HQ to hear all your questions, comments and concerns so that we can better support the field. With that being said, the People Solutions team are asking you to keep your suggestions coming! We don’t know what we need to fix or improve unless we open our ears and eyes to you – the field! So we created "The Box". There are two options allow you to either send in a suggestion with your name attached to it OR anonymously!**

We are constantly asking our employees (YOU) for your opinions and thoughts because we CARE and we want you to know you have a voice. We value and appreciate each and every one of our employee’s suggestions & you can help us to create the happiest place to work. We want you to talk to us and share with us - your thoughts, your successes, your worries, your dreams, etc. What training do need and want to make you more successful and make our clients feel that WOW! factor? 

We all too often get hung up on what is NOT working rather than what is; or those damn potholes that seem to never get fixed because we don't see the bigger picture. I have been humbled, proud and excited to see what the power of all of us brainstorming together has recently created.  

The FSO culture is our differentiator, and one that I am so proud of! As I travel the field it is so great to see and experience all of our awesome employees who truly demonstrate the FSO spirit of hard work, dedication, and loyalty with the skip, fire, twinkle, and smile that is expected. Great job and Thank You!

The power of FSO has ALWAYS been our people and your belief in my vision. FSO, as a company will never be a follower. Look how we can innovate when we all share our collective intelligence, passion and belief in the outcome! 

In case you missed it here are links to two important communications we released last week.

We have great stories in the February Newsletter featuring our profiles of our rising starts and account wins at Voya, Nixon Peabody (the 69th largest law firm in the United States) and the competitive displacement at Medimmune."  READ all about it HERE! 

Since the early 1990s, ceo profiles by Jeff Zbar in Advertising Age, Entrepreneur, Inc., Business Journal, and the South Florida Sun-Sentinel are legendary, Jeff recently sat down with me for an extensive interview to discuss FSO's rapid growth and how we are driving towards a prosperous future with a personal, passionate and productive culture and a focus on creating jobs and career opportunities for the "hourly demographic" that others have left behind. READ all about it HERE!

As we enter this new and critical business week, lets remember to stay focused, united as a team and 100% positive that we will achieve success. If you believe it, you will achieve it! 

Have a GREAT DAY! 

Mitchell D. Weiner
Chief Happiness Officer

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 "None of us is as good as All of Us!"

~~ Ray Kroc 

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Mitch Weiner Interviewed By Insider Report: "Outsourced Services With Relentless Customer and Employee Engagement – and the Pursuit of Happiness"

This “forgotten demographic” is not forgotten or overlooked by me. In fact, I was who they are.”

Good Morning Folks,

Since the early 1990s, bylines, blogs, executive biographies and recurring columns by Jeff Zbar have been published published in scores of regional and national publications and websites, including Advertising Age, Entrepreneur, Inc., and Herman Miller’s JuggleZine, Florida Trend, Writer’s Digest, the South Florida Business Journal, the South Florida Sun-Sentinel.

Jeff recently sat down with me for an extensive interview to discuss FSO's rapid growth and how we are driving towards a prosperous future with a personal, passionate and productive culture and a focus on creating jobs and career opportunities for the "hourly demographic" that others have left behind.

In the interview, I give Jeff my philosophy on the things that have made me successful having started and built three outsourcing companies, managing tens of thousands of employees in thousands of America's most recognized brands.

In the piece Jeff writes, "Once a David to corporate Goliath’s,Weiner’s promise to deliver personal, passionate and productive service has earned FSO the 24th spot on Crain’s Fast 50 list of the 50 fastest-growing privately held companies in the New York area and earned inclusion in the Inc. 500|5000 ranking of the fastest growing companies in the United States for three consecutive years.

Concludes Zbar, "Weiner’s made a career pulling these individuals, whom he calls his “Rising Stars,” from obscurity into the glow of personal success. Weiner will always be that guy in the space who cares enough to take care of the hourly employee from the middle manager down. Big companies are too big to care – to teach these employees, to embrace them, to help them create lasting careers.”

You can download and read the full interview HERE.

I very much appreciate this recognition and Jeff's taking the time to speak with customers and employees. He has accurately captured my business plan: Always improve the customer’s business – no matter what; always take care of our people, through better incentives, training and career pathing; and always deliver added value to the customer.

As the article makes clear, we've built and grown his business with an emphasis on people – the hardworking, dedicated employees who care about doing a great job for our clients. 

Know that I am personally invested and CARE about every person in our company. It is part of the personal touch that sets us a part in this industry and in business compared to most.

Believe in yourself, work hand and know that anything is possible and I will work as hard as you to ensure that all of your dreams come true.

You are all winners in my book. Shine on.

Have a GREAT Day and please send in the sun shine!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“I always strive to do better today than I did yesterday.”
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Inspire ME Friday: Our First Print Edition of the Mitch Weiner Newsletter Is Hot Off The Press

"We have great stories in the February Newsletter featuring our account wins at Voya, Nixon Peabody (the 69th largest law firm in the United States) and the competitive displacement at Medimmune."

Good Morning,

As you read this, employees at FSO sites all over the country are picking up a major Friday dose of inspiration— the hot, fresh off the press inaugural edition of the Mitch Weiner Newsletter.

The Mitch Weiner newsletter showcases all facets of FSO success. FSO is committed exceeding our client’s expectations every day in every way. From, yours truly,  our Founder & Chief Happiness Officer, through our 2,000 onsite employees, our focus is on delivering an unmatched outsourcing experience.

We’ve built this incredible business to afford opportunities for each and every one of you to shine and grow personally and professionally. 

When I look at FSO today, I see hundreds of lives transformed... people with careers, not jobs. People thriving, not just surviving. 

We provide so much to our field employees. We guide, mentor, teach, support them. We show them they are important, show them they matter, show them we care. And it is our obligation and pleasure to assist you to reach your goals. 

Here you’ll read about folks just like you, that arrived with no special skills other than a desire to learn, work hard and grow. And their careers have accelerated beyond their wildest expectation .

We have great stories in the February Newsletter featuring our account wins at Voya, Nixon Peabody (the 69th largest law firm in the United States) and the competitive displacement at Medimmune.

You'll read about the Future Leaders Program, CHO Breakfast and Messenger and Clerical Internship programs. Three of our employees rapid rise through the ranks to fulfilling their wildest dreams are profiled. And FSO's most decorated concierge shares his white glove secrets.

You also meet the winners at our recent National Awards presentation and be able to browse job opportunities for you or someone you may know.

Read the newsletter here and note this and future editions will be accessible through the top right navigation right here on MitchWeiner.com

We want to hear your thoughts. What did you like? What can be improved? And what kind of news and inspiration did we omit that could make future editions more valuable to you,

It's been a rough cold winter but as you can see from the newsletter, in our heart's it's spring every day at FSO.

Have a GREAT weekend. Everybody!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Inspire ME Friday: Hospitality— The PERSONAL + PASSIONATE + PRODUCTIVE Way

"Being the Hospitality Manager allows me to get to use all three parts of the slogan on a daily basis. I get to be PERSONAL with both the client and site managers to really feel the pulse of FSO at the site and to hear what FSO can be doing at their sites to be more PRODUCTIVE and go above and beyond to impress the client on a daily basis."

Good Morning Folks,

My pick of the internal communiques for your weekly does of Friday inspiration comes from newly hired, yet deeply experienced, Hospitality Manager, Ethan. Here's Ethan:

Happy Friday! 

Ethan at your service

I have the pleasure of writing to you today about what my experience since I have joined FSO Nation a few months ago. 

When I first started at FSO I was excited for a new environment and a change of pace from the monogamy of working in hotels. As it is when you start a new job, you were sold on the company and the people that you met with but you can never be 100% sure of what you are actually walking into. After speaking with Mitch and the rest of the ELT and hearing their vision and expectations I knew right away that FSO would be a company that I would want to be a part of. They certainly haven’t disappointed yet! 

FSO, I quickly learned is a company across the nation full of vibrant, fast paced, passionate and friendly people who all went out of their individual ways to make me feel included in this giant family. Family, at the core, is what FSO really is and stands for. 

My best and consequentially my worst quality is that I care too much about family and friends. When my family and friends are happy I am able to rejoice with them and bask in the happiness but when they’re disappointed or unhappy I feel that disappointment or unhappiness as it is mine. I make it a personal mission to make sure that whatever is troubling that person I do whatever I can no matter what it takes, to go above and beyond to make sure that person when walking away from me is leaving with a smile on their face. 

Although FSO has only been in existence for 4 years, a lot of the people in this company have worked with each other at various locations or different companies over the years. 

Obviously the main connection between us all is our connection to Mitch. An undeniable fact is that Mitch cares for all of us and cares for the well being of FSO. Mitch literally eats, breaths and barely sleeps thinking about FSO and how we as a family can make FSO bigger than it already is. It is Mitch’s vision as the head of this family to keep us growing but it requires all of us, his family to see his vision as well and take it to all of the sites and have our clients feel it too.

One of FSO’s biggest phrases is PERSONAL + PASSIONATE + PRODUCTIVE. This simple slogan to me is at the heart of all the messages Mitch sends out to the company and one that I abide by the most when I am in the field. As the Hospitality Manager for FSO I have the privilege to go all over New York City and meet with both the teams and clients at the various accounts that we are situated at. 

Being the Hospitality Manager allows me to get to use all three parts of the slogan on a daily basis. I get to be PERSONAL with both the client and site managers to really feel the pulse of FSO at the site and to hear what FSO can be doing at their sites to be more PRODUCTIVE and go above and beyond to impress the client on a daily basis. After being with the company for close to four months now I have become PASSIONATE about what we are trying to accomplish as an organization and even more PASSIONATE about what the PS Team is doing and it allows me to get out and spread the news on what is going on within FSO. 

It is up to everyone in this family to help FSO become the biggest and best Outsourcing company  in the world!!! The only people that can hold us back is ourselves and if everyone comes to work and uses the PERSONAL + PASSIONATE + PRODUCTIVE mantra and the power of positive energy and focus then the sky is the limit for what we can achieve. Mitch has laid the yellow brick road, it is our job to follow it to success!!!

LET’S GO FSO USA!!!

Ethan, thanks for the wonderful message this morning and super glad you are with the FSO family.. love having you and your smile. Happy Friday to all of you.. and YES, it is a chilly weekend forecast ahead in New York but it warms my heart to be working with Ethan and all our FSO team who are cut from the same cloth.

Have a Happy, Healthy, Safe and Refreshing Weekend,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer