Shout-Out Wednesday: Kudos Abound For FSO's New Service— Floor Host

 "It's nice to see that team representatives help each other and work together" 

==> Introducing A New FSO Service: Floor Host

FSO is pleased to announce the launch of Floor Host, an innovative new hospitality service designed to create a better experience for the employees and guests of our clients.

Born from our long-standing relationship with the world’s #1-ranked professional service firm, our Floor Hosts are strategically positioned to provide information and direct assistance while interfacing with all other office services. Some examples of a Floor Host’s responsibilities:

Optimization of meeting room and workspaces making sure space that is booked is used and advocating for the firm’s hoteling culture and mobile way of working 

• Real time support for meetings on all floors, checking in with meeting organizers before meetings begin, providing a point of contact for additional support
• Visible support, on the floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need 

Said Mitch Weiner, Founder, CEO and Chief Happiness Officer at FSO, "At FSO, the customer experience is our greatest differentiator. The cornerstone of our strategy has been "Let’s (re) IMAGINE" which capitalizes on a unique visionary skill that allows us to see something that does not currently exist, not just more of the same of what you have right now. With Floor Host, we enable possibilities previously out of reach."

FSO's Floor Hosts help bring your brand values to life and make guests more warmly welcomed.

In addition to the world’s #1-ranked professional service firm, FSO has created (re)IMAGINED Hoteling and Hospitality Services for clients including the #1 advertising agency, #1 sports marketing firm, #1 big-8 accounting firm, #1 consultant, and many of the AMLAW 200 legal leaders.

And our clients have embraced it. Hear it direct from them:

"I just wanted to let you know that Denise & Melissa have been doing a great job here on the 15th floor. They have been attentive and happy to help out when needed." 

"I'm just sending this note to say that the floor representative for the 14th floor, Kimberly, is awesome. She is so helpful and always makes rounds to check to see if I or anyone else needs any assistance. She is always very polite and professional and always has a smile.  It's very nice to have her on the team / floor."

"I also want to mention that floor representative, Denise, stops by also and she is also always very polite and professional with a smile. It's nice to see that team representatives help each other and work together. You have a great team.

"Rosie and I received much needed assistance yesterday from Denise & Kimberly in putting together a last minute event on the 14th floor. With their assistance we met the deadline for our event and were able to finish on time.

"Melissa has been a superb addition to the Floor Host team. She proves a warming sense of hospitality to the clients on her floor. A perfect example of this is the love and admiration Melissa receives time and time again from internal clients and visitors alike. Case in point by abundance of kudos she has received since the onset of the program."

"Just wanted to point out that Denise gets things done efficiently and promptly and I really appreciate having her service the 16th floor."

"I'm reaching out to you to provide my feedback on our Floor Host, Jessica. Jessica is always very friendly, helpful and responsive. We appreciate how she handles our requests with the utmost courtesy and fast turnaround. She is also very diligent with making sure under utilized conference rooms are released for others to use. She is a star on the 8th floor.  

"I wanted to comment that I've been very pleased with Khajuaan, who has been very helpful. He stops by my desk to see if I need anything, and helped me with a project. I see that he goes around the 7th Floor looking for issues, and puts tickets into the database as called for.  In addition to being responsible and responsive, he is a very pleasant person to deal with!"

TED Tuesday— Colonel Chris Hadfield: What I learned from going blind in space

"What's the scariest thing you've ever done? Or another way to say it is, what's the most dangerous thing that you've ever done? And why did you do it?"

Good Morning Folks,

If you watched the Grammys last night, you were surely moved by the tribute paid to David Bowie. But one of the most memorable tributes to Bowie was done by today's speaker. Tweeting (and covering Bowie) from the International Space Station last year, Colonel Chris Hadfield reminded the world how much we love space.

According to Colonel Hadfield, "where you could see the hardpan south of the Sahara, or you can see New York City in a way that is almost dreamlike, or the unconscious gingham of Eastern Europe fields or the Great Lakes as a collection of small puddles. You can see the fault lines of San Francisco and the way the water pours out under the bridge, just entirely different than any other way that you could have if you had not found a way to conquer your fear. You see a beauty that otherwise never would have happened."

There's an astronaut saying: In space, “there is no problem so bad that you can’t make it worse.” So how do you deal with the complexity, the sheer pressure, of dealing with dangerous and scary situations? Retired colonel Chris Hadfield paints a vivid portrait of how to be prepared for the worst in space (and life) — and it starts with walking into a spider’s web.

The Colonel asks, "what's the scariest thing you've ever done? Or another way to say it is, what's the most dangerous thing that you've ever done? And why did you do it? I know what the most dangerous thing is that I've ever done because NASA does the math. You look back to the first five shuttle launches, the odds of a catastrophic event during the first five shuttle launches was one in nine." Stay tuned for a special space-y performance. followed by today's TED Tuesday. 






Thanks to you, for listening.

Love Life. Be strong. Be passionate. And BELIEVE. 

Cheers,

Mitchell D. Weiner

Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

Inspire ME Friday: Stress

"If we carry our burdens all the time, sooner or later, as the burden becomes increasingly heavy, we won't be able to carry on."

Good Morning Folks,

The operative word for me today is stress. Which reminded me that a client sent me these words of advice on the subject that I’ve wanted to share with you:

Stress 

A lecturer, when explaining stress management to an audience, raised a glass of water and asked; 'How heavy is this glass of water?'

Answers called out ranged from 20g to 500g.

The lecturer replied, 'The absolute weight doesn't matter. It depends on how long you try to hold it. If I hold it for a minute, that's not a problem. If I hold it for an hour, I'll have an ache in my right arm. If I hold it for a day, you'll have to call an ambulance. In each case, it's the same weight, but the longer I hold it, the heavier it becomes.'

He continued, 'And that's the way it is with stress management. If we carry our burdens all the time, sooner or later, as the burden becomes increasingly heavy, we won't be able to carry on.'

'As with the glass of water, you have to put it down for a while and rest before holding it again. When we're refreshed, we can carry on with the burden.'

'So, before you return home tonight, put the burden of work down. Don't carry it home. You can pick it up tomorrow. Whatever burdens you're carrying now, let them down for a moment if you can.'

'So, my friend, put down anything that may be a burden to you right now. Don't pick it up again until after you've rested a while.'

Here are some great ways of dealing with the burdens of life:

* Accept that some days you're the pigeon, and some days you're the statue.

* Always keep your words soft and sweet, just in case you have to eat them.

* Always wear stuff that will make you look good, if you die in the middle of it.

* Drive carefully. It's not only cars that can be "recalled" by their maker.

* If you can't be kind, at least have the decency to be vague.

* If you lend someone $20 and never see that person again, it was probably worth it.

* It may be that your sole purpose in life is simply to be kind to others.

* Never put both feet in your mouth at the same time, because then you won't have a leg to stand on.

* Nobody cares if you can't dance well. Just get up and dance.

* When everything's coming your way, you're in the wrong lane.

* Birthdays are good for you. The more you have, the longer you live.

* You may be only one person in the world, but you may also be the world to one person.

* Some mistakes are too much fun to only make once.

* We could learn a lot from crayons...Some are sharp, some are pretty and some are dull. Some have weird names, and all are different colours, but they all have to live in the same box.

*A truly happy person is one who can enjoy the scenery on a detour. 

Have an awesome day and know that someone has thought about you today.

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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"Whatever the mind can conceive and believe, 

the mind can achieve." 

– Dr. Napoleon Hill

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Shout-Out Wednesday: Prepared, Ready and Eager to Rise To The Challenge

"Our hero, with military background, shook it off as "it was OK, and we see a lot as Concierge."

Good Morning Folks,

Jiovan is our hero today. On the job at a financial institution, he was talking someone when a seizure came on them. He did a good job, maintained his composure and called for assistance.

Coincidentally, our client is having CPR/ED training next week. Jiovan expressed interest to participate so they got him a spot. Now both FSO and its client are making a commitment to his development.

This isn't the first time one of our heroes came to the rescue. Back Shout-Out columns have plenty of other examples like the case of our Miguel, who encountered a suicide attempt while on the job at a luxury building we serve.

It was an attempted suicide. This was not an episode of "what would you do?... There was no John Quiñones to come out from behind the camera. Miguel didn't believe what he was seeing and took a moment to get his head straight. What he did next saved not just the woman (Mom) but the unborn and the 2 year old toddler. The woman intended to get in her car and when Miguel confronted her, she pleaded to allow her to get to her car to go to hospital. Miguel was, oh no you don't, he grabbed her wrist as a human tourniquet and made her sit down. She tried to convince him to let her go and get in her car but he took control and had another associate call 911 and get EMTs out. Miguel kept her awake as she repeatedly passed out.

EMTs arrived and took her away to hospital and Miguel, if you didn't do what you did, she would have bled out in 4 mins. If she had made the car, it could have cost her a lot more than her and her unborn.

The woman was OK and back yesterday at the building and her husband couldn’t have been more grateful to Miguel.

Miguel, with military background has kind of shook it off as "it was OK, and we see a lot as Concierge."

These two case studies exemplify the true culture perspective of our company. It's what we do. It's these things that separate us from everyone else. It's in our DNA! This isn't who we say we are. It's innate in our culture. It's what we expect. The only thing different here is the individuals that needed help. As a group, we are prepared, ready and eager to engage.  

Our people are skilled, trained and ready to handle all tasks at hand. Our cross-training and programs in place are essential to our clients success.Together, as a company we are capable of great things.

We get great results when we have the right people in place who have solid relationships with our clients.

To those applauded, today CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"A leader is one who knows the way, goes the way, and shows the way." 
~~ John C. Maxwell

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Ted Tuesday: Sir Ken Robinson— How to Discover Your Talents and Passions and Transform Your Life

“If you're not prepared to be wrong, you'll never come up with anything original.” 

Good Morning Folks,

As I woke up this morning I wanted to share another inspiring @Ted talk with you.

The Sir Ken Robinson @Ted talk that follows is one of my all time favorites. It reminds me of a book which I also highly recommend called "Finding Your Element: "How to Discover Your Talents and Passions and Transform Your Life" which you can find at Amazon.

Sir Ken Robinson’s TED talk video and groundbreaking book introduced readers to a new concept of self-fulfillment through the convergence of natural talents and personal passions. The book has inspired readers all over the world and has created for Robinson an intensely devoted following. Among the questions that this new book answers are:

• How do I find out what my talents and passions are?
• What if I love something I’m not good at?
• What if I’m good at something I don’t love?
• What if I can’t make a living from my Element?
• How do I do help my children find their Element?

Here are some of my favorite quotes from Sir Ken Robinson:

“If you're not prepared to be wrong, you'll never come up with anything original.” 

“Creativity is as important as literacy”

“Imagination is the source of every form of human achievement. And it's the one thing that I believe we are systematically jeopardizing in the way we educate our children and ourselves.” 

 “We have sold ourselves into a fast food model of education, and it's impoverishing our spirit and our energies as much as fast food is depleting our physical bodies.” 

“Human communities depend upon a diversity of talent not a singular conception of ability. and at the heart of the challenge is to reconstitute our sense of ability and intelligence” 

In his talk that follows which counts 26 million views on Ted.com alone, Sir Ken Robinson makes an entertaining and profoundly moving case for creating an education system that nurtures (rather than undermines) creativity.



What an inspiration Sir Ken is to the very core and spirit of FSO's brand. 

I could not help to be completely Inspired by the great teams and clients we have - so much passion and commitment to greatness and so much opportunity for all.

Nobody and I mean nobody will take CARE of the their customers or employees like FSO USA. 

So good morning. Get those inspiration hats on, put those smiles on, and lets rock the world together. 

Love Life,

Mitchell D. Weiner

Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

Making FSO The Greatest Place To Work: The Fireside Chat

"Watching as we bounced ideas left & right ignited a fire in not only me but in other employees as well."

Photo: A group of employees from all walks of the company meets with me for a Fireside Chat.

Good Morning Folks,

Encouragement and acknowledgement of exceptional effort is crucial to creating a positive work environment. We have so many great things happening within our company.

We have opportunities for all employees to meet and give transparent, honest feedback to me and the entire ELT during our CHO Clubs, Fireside Chats, ELT Breakfasts, and Happy Hours.

Of all these new initiatives, our Fireside Chats have struck a chord. It was great for employees to share strategies and ideas with peers, as well as to meet new people, and have some Face Time with Executive Leadership.

Fireside chat is the term used to describe a series of 30 evening radio addresses given by U.S. President Franklin D. Roosevelt between 1933 and 1944. The fireside chats represent the first time in history that a chief executive communicated directly with a large number of citizens. Roosevelt was one of radio's greatest communicators, and the fireside chats kept him in high public regard throughout his presidency.

And now Fireside Chats at FSO provide a warm and safe environment for FSO employees to speak directly to a chief executive. At the January event, folks from the field interacted with our people solutions team. In last week's chat, I addressed the hopes, needs, ambitions and opportunities of employees directly. There was no lack of ideas, comments, and recommendations. We are so lucky to have amazing people and I was so inspired after speaking with you.

This is typical of the feedback I received:

"Thanks for your time & hospitality during our fireside chat at headquarters. Yesterday's meeting was quite productive & I feel inclined to say that we discussed a lot of solutions to topics that’ll benefit FSO for a brighter tomorrow. I enjoyed interacting with other FSO employees & see what topics they had to discuss as well. Watching as we bounced ideas left & right ignited a fire in not only me but in other employees as well. To continue the excitement I am leading today’s huddle to talk about what we discussed yesterday at our meeting."

Let's continue to celebrate our awesome teammates and all of our achievements.

THANKS for all you do each and every single day, as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"If your actions inspire others to dream more, learn more, 
do more and become more, you are a leader. " ~~John Quincy Adams

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Inspire ME Friday ==>The Best Are Always Striving To Get Better.

"Training Camp by Jon Gordon is a touching story about one man who faces his fears on his path to greatness. Along the way, he learns a valuable lesson about who is really in control. Grow your faith. Read Training Camp." —Ken Blanchard, coauthor of The One Minute Manager® and Lead Like Jesus

Good Morning Folks,

Training Camp is an inspirational story filled with invaluable lessons and insights on bringing out the best in yourself and your team. The story follows Martin, an un-drafted rookie trying to make it in the NFL. He’s spent his entire life proving to the critics that a small guy with a big heart can succeed against all odds. After spraining his ankle in the pre-season, Martin thinks his dream is lost when he happens to meet a very special coach who shares eleven life-changing lessons that keep his dream alive—and might even make him the best of the best. If you want to be your best—Training Camp offers an inspirational story and real-world wisdom on what it takes to reach true excellence and how you and your team (your work team, school team, church team and family team) can achieve it.

Excerpted from “Training Camp: What the Best Do Better Than Everyone Else”, by Jon Gordon, these eleven traits of the Best of the Best that apply to every one with a dream and ambition:

==>The Best know what they truly want.
At some point in their lives, the best have a "Eureka!" moment when their vision becomes clear. Suddenly they realize what they really, truly want to achieve. They find their passion. When that happens they are ready to strive for greatness. They are ready to pay the price.

==>The Best want it more. We all want to be great.
But only the best of the best are willing to do what it takes to be great. The best don't just think about their desire for greatness; they act on it. They have a high capacity for work. They do the things that others won't do, and they spend more time doing it. When everyone else is sleeping, the best are practicing and thinking and improving.

==>The Best are always striving to get better.
They are always looking for ways to learn, apply, improve, and grow. They stay humble and hungry. They are lifelong learners. They never think they have "arrived"—because they know that once they think that, they'll start sliding back to the place from which they came.

==>The Best do ordinary things better than everyone else.
For all their greatness, the best aren't that much better than the others. They are simply a little better at a lot of things. Everyone thinks that success is complicated, but it's really simple. In fact, the best don't do anything different. They just do the ordinary things better.

==>The Best zoom focus.
Success is all about the fundamentals, and the fundamentals are little and ordinary and often boring. It's not just about practice, but focused practice. It's not just about taking action, but taking zoom-focused action. It's about practicing and perfecting the fundamentals.

==>The Best are mentally stronger.
Today's world is no longer a sprint or a marathon. It's a series of sprints combined with a boxing match. You're not just running; you are getting hit along the way. The best are able to respond to and overcome all of this with mental and emotional toughness. They are able to tune out the distractions and stay calm, focused, and energized when it counts.

==>The Best overcome their fear.
Everyone has fears. The best of the best all have fear, but they overcome it. To beat your enemy, you must know your enemy. Average people shy away from their fears. They either ignore them or hide from them. However, the best seek them out and face them with the intent of conquering them.

==>The Best seize the moment.
When the best are in the middle of their performance, they are not thinking "What if I win?" or "What if I lose?" They are not thinking "What if I make a mistake or miss the shot?" They are not interested in what the moment produces but are concerned only with what they produce in the moment. When all eyes are watching, they rise to the occasion. As a result, the best define the moment rather than letting the moment define them.

==>The Best tap into a power greater than themselves.
The best are conductors, not resistors. They don't generate their own power, but act as conduits for the greatest power source in the world. It's not always politically correct, but you can't talk about greatness without talking about God. It would be like talking about breathing without mentioning the importance of air.

==>The Best leave a legacy.
The best live and work with a bigger purpose. They leave a legacy by making their lives about more than them. This larger purpose is what inspires them to be the best and strive for greatness over the long term. It helps them move from success to significance.

==>The Best make everyone around them better.
They do this through their own pursuit of excellence and in the excellence they inspire in others. One person in pursuit of excellence raises the standards of everyone around them. And they do this in both their work and life. ...The point is to strive to be your best and inspire others to be their best, because it's in the striving where you find greatness, not in the outcome.

Get the book HERE.

And have a GREAT weekend.

Make a difference folks!

Mitchell D. Weiner

Chief Happiness Officer  

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“The expert in anything was once a beginner”

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