"Feel the Experience is not just marketing speak. It is all about what we are creating, a special moment, a memorable moment— a lasting impression of Service with a Smile. This is what our clients know they can count on when they meet someone from FSO – an Experience that is uniquely FSO."
Good Morning Folks,
Friday on MitchWeiner.com is the day when I share with the world one of the inspirational employee emails that is normally restricted for internal consumption.
Recently I announced the promotion of Shalaine Adams to the newly created position of Regional Manager, Delivering the Experience. In Shalaine’s new role, which relocated her from our headquarters in New York City to the Central Region, she is already working with all of our teams rolling out our brand Nationwide. Shalaine will lead and assist in training, her largest percent of time, specifically around the CLIENT and EMPLOYEE experience.
Upon her promotion Shalaine put some thoughts on paper for her colleagues. I have selected her email as the employee communication of the week to share with you today. This is from her heart and exemplifies the exceptional people onboard FSO, the passion they have and their commitment to our client's success. Here's Shalaine:
Hello & Good morning FSO, USA!! J What an awesome week it’s been!!! We’ve spoken a lot about Feeling The Experience, it’s something we want all of our clients to feel but, did you know this goes for YOU as well, because when you are feeling the experience you can then be inspired share it with others!
Your experience with FSO is important because you are Mitch’s heart! You see, life is made up of many experiences, all of which are there to help you grow & learn. Each experience helps shape you into the person you are meant to become!
I would like to take you on a journey with me, back to when I was a receptionist with the competitor. My experience was not a great one, my opinions didn’t matter, I didn’t have any opportunity to grow, I was stuck at a dead end job with nowhere to go. I knew there had to be something more out there for me, a place where I can grow and have an actual career. Fast forward to three years ago, joining the FSO family, believing in Mitch’s promise to have a shot at a career not just a job and now I am seeing my dreams come to fruition how exciting is that!!
The sky is the limit for you here at FSO; working hard never goes for naught. I have had an awesome experience here at FSO, the Care, Love and Respect that Mitch has for US is like no other and it is such a blessing to feel that love & support everyday!
As I embark on my new journey as Regional Manager, Delivering the Experience; I am preparing to leave NY and will be heading to the Mid-West. I realize that I am truly not alone, I take all of my fond memories and experiences with me. From being a part of the amazing PS team, all of the support & love of my good friends at HQ, working with my sister Chelsea, creating Experience Greatness and meeting and training the best employees in the industry! I FEEL the difference and the true meaning of being a part something much bigger than myself! Words cannot express how excited I am, knowing that I will be touching the lives of our wonderful employees is something I take much pride in. You see, for me; it is Personal, making each moment & interaction count. Inspiring, motivating & empowering the field one employee at a time is an honor and I am so grateful to have this opportunity.
I am so excited and I look forward to lighting up the FSO nation. Looking forward to seeing many of you very soon!Ok, I must admit .. I teared up reading Shalaine's email. What a beautiful message. All I had to do is give her a chance to fly and she did. Shalaine’s promotion is just one example of how FSO is changing the onsite outsourcing world and changing our employee's worlds!
We will miss Shalaine's positive influence in New York. But our company is national and she can help us be the best we can be at all times in all places. I am so proud and excited for her as she will bring to the field tremendous love, care, heart and ideas with deep experience to make our business grow and support all of our clients and employees in FULLFILLING DREAMS and AMBITIONS.
I shared an AWESOME quote my LinkedIn page this week: "Characterize people by their actions and you will never be fooled by their words." I thought this is just perfect for what we stand for at FSO. Respect, Integrity, Transparency, and Trust – The FSO Difference.
The single most important thing about our culture is, it never wears off. It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve.
We have the best people in the industry from our mail rooms, front of house, office services, Experience Directors, Regional Directors, Future Leaders and everyone in HQ, to our Executive Leadership Team, marketing, finance, operations, sales and people solutions. There are so many people willing to help our employees at FSO that they can learn from, to make them better in their careers.
For our clients, our commitment to exceeding your expectations, ensuring that every single teammate is the best trained and best prepared employee they can be is what sets us apart!
As Shalaine would say, "Have a great day filled with purpose & love; make each moment count!! LET’S ROCK IT!!!"
Mitchell D. Weiner
Chief Happiness Officer
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“The purpose of life is to live it, to taste experience to the utmost,
to reach out eagerly and without fear for newer and richer experience.”
― Eleanor Roosevelt (A favorite quote of Shalaine's)
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