Showing posts with label shalaine adams. Show all posts
Showing posts with label shalaine adams. Show all posts

Friday, September 19, 2014

Inspire ME Friday: Shalaine's Story

"Feel the Experience is not just marketing speak. It is all about what we are creating, a special moment, a memorable moment— a lasting impression of Service with a Smile. This is what our clients know they can count on when they meet someone from FSO – an Experience that is uniquely FSO."







Good Morning Folks,

Friday on MitchWeiner.com is the day when I share with the world one of the inspirational employee emails that is normally restricted for internal consumption.

Recently I announced the promotion of Shalaine Adams to the newly created position of Regional Manager, Delivering the Experience. In Shalaine’s new role, which relocated her from our headquarters in New York City to the Central Region, she is already working with all of our teams rolling out our brand Nationwide. Shalaine will lead and assist in training, her largest percent of time, specifically around the CLIENT and EMPLOYEE experience. 

Upon her promotion Shalaine put some thoughts on paper for her colleagues. I have selected her email as the employee communication of the week to share with you today. This is from her heart and exemplifies the exceptional people onboard FSO, the passion they have and their commitment to our client's success. Here's Shalaine:
Hello & Good morning FSO, USA!! J What an awesome week it’s been!!! We’ve spoken a lot about Feeling The Experience, it’s something we want all of our clients to feel but, did you know this goes for YOU as well, because when you are feeling the experience you can then be inspired share it with others! 
Your experience with FSO is important because you are Mitch’s heart! You see, life is made up of many experiences, all of which are there to help you grow & learn. Each experience helps shape you into the person you are meant to become! 
I would like to take you on a journey with me, back to when I was a receptionist with the competitor. My experience was not a great one, my opinions didn’t matter, I didn’t have any opportunity to grow, I was stuck at a dead end job with nowhere to go. I knew there had to be something more out there for me, a place where I can grow and have an actual career. Fast forward to three years ago, joining the FSO family, believing in Mitch’s promise to have a shot at a career not just a job and now I am seeing my dreams come to fruition how exciting is that!! 
The sky is the limit for you here at FSO; working hard never goes for naught.   I have had an awesome experience here at FSO, the Care, Love and Respect that Mitch has for US is like no other and it is such a blessing to feel that love & support everyday! 
As I embark on my new journey as Regional Manager, Delivering the Experience; I am preparing to leave NY and will be heading to the Mid-West. I realize that I am truly not alone, I take all of my fond memories and experiences with me. From being a part of the amazing PS team, all of the support & love of my good friends at HQ, working with my sister Chelsea, creating Experience Greatness and meeting and training the best employees in the industry! I FEEL the difference and the true meaning of being a part something much bigger than myself! Words cannot express how excited I am, knowing that I will be touching the lives of our wonderful employees is something I take much pride in. You see, for me; it is Personal, making each moment & interaction count. Inspiring, motivating & empowering the field one employee at a time is an honor and I am so grateful to have this opportunity. 
I am so excited and I look forward to lighting up the FSO nation. Looking forward to seeing many of you very soon!
Ok, I must admit .. I teared up reading Shalaine's email. What a beautiful message. All I had to do is give her a chance to fly and she did. Shalaine’s promotion is just one example of how FSO is changing the onsite outsourcing world and changing our employee's worlds! 

We will miss Shalaine's positive influence in New York. But our company is national and she can help us be the best we can be at all times in all places. I am so proud and excited for her as she will bring to the field tremendous love, care, heart and ideas with deep experience to make our business grow and support all of our clients and employees in FULLFILLING DREAMS and AMBITIONS.

I shared an AWESOME quote my LinkedIn page this week: "Characterize people by their actions and you will never be fooled by their words." I thought this is just perfect for what we stand for at FSO. Respect, Integrity, Transparency, and Trust – The FSO Difference.

The single most  important thing about our culture is, it never wears off.  It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve. 

We have the best people in the industry from our mail rooms, front of house, office services, Experience Directors, Regional Directors, Future Leaders and everyone in HQ, to our Executive Leadership Team, marketing, finance, operations, sales and people solutions. There are so many people willing to help our employees at FSO that they can learn from, to make them better in their careers.

For our clients, our commitment to exceeding your expectations, ensuring that every single teammate is the best trained and best prepared employee they can be is what sets us apart!

As Shalaine would say, "Have a great day filled with purpose & love; make each moment count!! LET’S ROCK IT!!!"

Have a GREAT weekend!


Mitchell D. Weiner
Chief Happiness Officer  


........................................................................
“The purpose of life is to live it, to taste experience to the utmost, 
to reach out eagerly and without fear for newer and richer experience.”
― Eleanor Roosevelt (A favorite quote of Shalaine's)
.................................................................................


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Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L, Viacom, Vivo, Virgin Media, Volumedrive, W.w.grainger, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Xilinx Incorporated, Yamaguchi Cable Vision Co.,ltd, Yaquinto Printing, Yon Lew, Zuckerman Spaede

Wednesday, August 20, 2014

Shalaine Adams Promoted To Newly Created Regional Manager, Delivering the Experience

"It's hardly a surprise at all that you are one of our fastest rising stars. You embody the FSO spirit in everything you do and it is surely felt by everyone you encounter. Dreams do come true with FSO. Congrats!"

"Your bright smile and radiating energy is going to spread like wild fire out there. It won't be long before they declare Chi-town as Shay-town."

"Congrats Shalaine!! I knew the first time when I met you that you are a star in so many ways"

"Congratulations Shalaine! You are an inspiration, and a force to be reckoned with."

"Congratulations Shalaine- Hard work never goes unnoticed I'm very happy for you and excited about all the great things you're going to do!!!!!! I wish you continued success."   

"Congratulations Shalaine, you're where you suppose be.  I commend you for all the hard work you put forth to get where you are today."

"You're truly a an inspiration to many others. Continue much success and best of luck in your endeavors. I admire you Ms. Shalaine."

"Success comes from seeing life, your passion and golas as an unending process of trying, learning & growing. I'm very happy for you and your promotion"



Good Morning Folks,

I am pleased to announce the promotion of Shalaine Adams to the newly created position of Regional Manager, Delivering the Experience. And from the reactions of colleagues as quoted above, the whole company welcomes this move with open arms.

FSO is all about THE EXPEREINCE. As you know we have gone national, operating in over 63 cities across the USA. In Shalaine’s new role she will work with all of our teams rolling out our brand Nationwide. Shalaine will lead and assist in training, her largest percent of time, specifically around the CLIENT and EMPLOYEE experience. As well as on boarding our folks, assisting sales in presentations while continue to work with our People Solutions team; partnering with Chelsea and Missy, to set standards and EXPERIENCE training nationally. 

Prior to joining the FSO Family two years ago, Shalaine was an Executive Assistant with Canon (once owned by me) for 13 years; yes she started working when she was 12, LOL. When not a “trainer extraordinaire”, Shalaine loves to sing and dance, those of us who are here late with her on Friday nights can attest to her exceptional vocal talents! She is approaching her new position with all the enthusiasm and excitement that has made her famous throughout the FSO Nation. Shalaine will start her new role on September 2nd and will be headquartered in our Midwest regional office in the downtown Chicago loop.

“Words cannot express how excited I am to accept my new role as Regional Manager, Delivering the Experience," Shalaine told me. She also wants everyone to know...
"As I reflect back on my humble beginnings as an Informationalist; I knew I wanted to grow and further my career with FSO. I set goals and came to work with purpose & drive. I realized that believing in Mitch and the promise of a career, not just a job, was my privilege as an FSO employee!

Soon, my dreams began coming to fruition as I became a part of Future Leaders Program (FLP), and was promoted to Assistant Manager, then EM, on to Corporate Trainer and most recently Regional Manager! Today I have reached the first plateau to my newly set goals and I am well on my way!

“I truly feel that touching our employees and delivering on the FSO experience is an honor, every day I get to hug, inspire, train & motivate the greatest employees in the world, I am truly Blessed!

My experience as part of the FSO family has been an amazing; I look forward to paying it forward! I am truly honored and look forward to lighting up the nation!”  
I want to Congratulate Shalaine for this terrific accomplishment. Shalaine’s promotion is just one example of how FSO is changing the onsite outsourcing world! 

If it were not for our amazing people, our outstanding clients, our unique strategy and most importantly our love for our clients and employees, we simply couldn't have come so far! Our commitment to exceeding our client’s expectations, ensuring that every single person is the best trained and best prepared employee they can be.  This is what sets us apart!

The Best is Yet to Come! We have only just begun.

Have a GREAT day as I look forward to seeing all of you soon.











Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here



Thursday, June 26, 2014

Creating Magical Experiences

“Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others with them” 
~~Walt Disney








Good Morning Folks,

While the Weiners pursue our last two days of R&R in the Napa Valley, I leave you in the very capable hands of our Corporate Trainer Shalaine Adams, who is at a conference at Disney where, in addition to entertaining children, they also teach and train adults in the art of business hospitality which has become their hallmark.

Shalaine… over to you…..

Good morning FSO & Happy Thursday,

I hope you had a wonderful week so far!

I had the pleasure of attending the SHRM conference with Kim, Chelsea this week in Orlando Florida and boy, was it a blast!

Being in Orlando, you are surrounded by the magic of Disney. Over and over again it was mentioned in the advertisements, at restaurants and even at the conference:) You couldn't help being touched by it!

I'd like to bring you on a journey with me, back to when I was 7 years old. My grandparents took me to Disney world! I couldn't believe it, I was so excited and thrilled to be there surrounded by all of the princesses I'd seen on TV! My grandparents took me all around and when we we were on our last day, I was allowed to buy whatever I wanted at the Disney gift shop. I picked out a Minnie Mouse mug as I absolutely adored her. My grandparents bought it for me and I was so proud of my purchase! I picked it up off of the counter and Wham, it fell and shattered to pieces. 

I was so sad as I thought that was the end but oh no, a cast member (as the Disney employees are affectionately called) came over, gave me a huge smile and said it’s ok, don’t cry look; she GAVE me another Minnie Mouse mug...just like that; free of charge. And although it was a long time ago, that is an experience I will never forget! I felt so special! Not only do I want to go back, I want to bring my future family with me!

At the SHRM conference, it was said that people may not remember what you say or how you say it, but they always remember how you make them feel!

It is us (You & I) creating a MAGICAL experience that keeps FSO at 98% client retention and it is that MAGICAL experience that enables us to become sticky and expand our service lines like we have with PWC, Capco & Y&R!

So I ask our FSO team, how does your clients feel after they leave your presence, is it magical; did you go above & beyond for them anticipating their needs?

How do your teams and peers feel, do you show that you care, are you a team player; do you make the experience a personal one?

Disney World is the happiest place on earth providing experiences that keep their guests coming back to visit over and over again!

We at FSO, stand poised to become the Happiest place to work; providing a Magical, Hospitality driven experience for everyone we come in contact with both our clients and our teams!

Let's do our part and make every moment count, our culture is Personal, Passionate & Productive! FSO is our Magic Kingdom, and we as the cast members make the Fire, Skip & twinkle come to life!

Wishing you a Magical day!

Let's Rock it!

Shalaine Adams
Corporate Trainer

MDW: Thank you Shalaine. I too was impressed with the Disney way and my encounter with one of their legacy pioneering hospitality champions. I blogged about him here. 

If you ever have a chance to leave the kids behind and want a really unique experience and romantic Adult getaway for your next vacation, you really should consider a soiree in the Napa Valley. Like Disney, there is no place like it on earth.  

From the wine and the food to the spa, shopping and more, you’ll become intimately drawn to Napa Valley. It is our greatest joy to share our knowledge and expertise of this majestic dreamscape, making it a landmark journey for the senses. In fact my wife has built a business around our love for Napa. 

Experience Napa is the ultimate gateway to the intimate enclaves and best-kept Gems of Napa Valley. Check it out. I am always happy to share what I know so don't be shy with questions.

I will also be on the road quite a bit in July and excited to see all of you, your staff and our awesome Clients. 

I am bringing back some great wine for our clients and for us. 

Enjoy and stay in touch. Mitch. :-))











Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here


About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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