"Thank you for CHO Club. It was an honor to be chosen, and the venue was awesome. So many people work for companies and don't have the privilege of being able to interact with the President and Founders let alone share a drink with them after work! THIS is what sets us aside from the competition! These events are great because it puts us in touch with one another. The personal aspect of FSO is alive and well in this company."
Good Morning Folks,
FSO loves nothing more than rewarding our hard-working and valued employees! That in mind, our 7th monthly CHO Club convened before the holiday break at The Liberty in New York City.
Today, I write to say, "THANK YOU for INSPIRING ME." CHO Club was perfect, exciting, and, most important, INSPIRING. I so enjoy when we have a casual time to chat, recognize your victories, listen to your ideas, wins, strategies, and hopes for personal accomplishments.
The CHO club is just another example of going above and beyond to say thanks to the wonderful people who serve our clients each and every day. These monthly recognition meetings provide the perfect platform to award, recognize, and incentivize our top performers.
The entire executive Leadership Team and I were excited for some time to get PERSONAL and share your FSO experiences so we can learn and continue to grow. As you can see, we had tons of fun....
There is still time to qualify for September's CHO Club. Among the prerequisites for being nominated are kudos from managers and our clients. Kudos like...
The Banking Vice President of Administrative Services and Facilities who wrote about our James & Shanika .....
"Just wanted to say that James has brought the energy level way up for the entire team! He has people working harder and faster than I have seen before. The new associate, Shanika, continues to do fast accurate work, which has been nothing less than AWESOME!!!! I want to thank you for your continued help in trying to build a successful team. We seem to be making progress, and I appreciate all of the work you are personally doing to make this happen."
Or the Telecom executive who wrote to us about Pernissa & Leo at a major national account...
"I wanted to recognize the fantastic work that you and Pernissa provided during our distribution of the new phones. This is a very high profile implementation requiring meticulous and careful inspection and packaging, and your help allowed me to turn the shipments around in the same day. I realize that the help you provided is above and beyond your normal scope of work and I sincerely appreciate it! I have been raving to everyone about how great you guys are. Thanks Again!"
Plus, these kudos directly from the account's president about Ray & Cleon's ability to deliver hospitality and execute a beautiful experience that surrounds it...
"A huge and personal thanks from me to all of you for the tireless effort that went into yesterday’s sessions. The fact that we pulled it off was nothing short of an advertising miracle made possible because of all of you and the hustle. We secured a cinema, visited the site (twice), ordered more audio and tech equipment (who knew what a confidence monitor was?) fed 300 people, and had great attendance. We created four great stories for four of our next generation clients,and we invited our people to learn and share in our work. We even had a fake fire crackling in the background for our fireside chats. I mean, C’mon. We hosted a dinner with an ever changing cast of characters. A huge thanks to Jen W in the final days for the epic effort yesterday and to Theonia for arranging that site visit on a minutes notice and getting us there last week. As always, you make our space look legitimate- thank you."
From a Healthcare client testifying to the benefit of having an informed concierge like our Miguel and his "do anything for the customer" attitude...
"Several weeks ago, I reserved a “hotel room” on the website Hotels.com. I arrived at your place to find out that "Luxury on the Hudson” was in fact a sublet apartment that I had reserved and, in fact, had already been charged for…. And, in fact, had been double booked. I was completely screwed. No place to stay and nowhere to go. One of your AMAZING concierge or desk service personnel, Miguel, helped me for HOURS. He went SO FAR above and beyond to help me get settled, find a room, get a cab… everything. He was absolutely fantastic and although continued to do his ACTUAL job…. He went out of his way to help me. I hope he is recognized for his professionalism, his help and his overall work ethic. Miguel… thank you. You are the man."
And finally a tribute to Carolin working on site for us at the world's largest advertising and public relations headquarters....
"You should all give Carolin a big THANK YOU for stepping up today. It was a tough Monday, fielding difficult and last minutes requests from our parent company for two different meetings/reservations. Although Carolin had not been involved in any of the bookings she handled all requests with professionalism, courtesy and a true desire to help! She is to be commended."
Folks like those welcomed into CHO Club and given a shout out here truly personify the FSO experience and pleasant demeanor that keep our client's office running like a well-oiled machine. These folks come to work each with a big smile on their face ready to help anyone out.
THANKS for all you do each and every single day.
To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."
For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.
We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.
Have a GREAT day,
Mitchell D. Weiner
Chief Happiness Officer