Shout-Out: Celebrating Employee Excellence

"I can’t imagine how we could run without you."

Good Morning Folks,

One of FSO’s true differentiators is our CARE for our employees. We take pride in offering great job opportunities, career paths, reward programs, benefits, mentorship, and training. We truly appreciate the hard work and dedication of our employees.

Here are what our clients are saying about their FSO staff:

"I have never had a more dedicated and committed team that works cohesively as one unit. You provide an incredible workplace experience for our family."

From a client in the Financial Services industry:

Jonathan: "From your daily interaction with the team, to event planning, building logistics, and client accommodation, you have always shown incredible leadership skills. I can’t imagine how we could run without you."

Jose: "Your care for us allows us to function at a superior level. We are lucky to have you on our team."

Kelly: "You are the face of our company. Your amicability, friendliness, and helpfulness always goes beyond what is expected. You always accommodate every request with a smile and deliver without fail. What a rockstar!"

Julio: "You are the sunshine at our office! Every encounter with you is cheerful and pleasant. You anticipate our needs and provide accommodation without us having to ask.”

Jamel: "As the newest addition to our Facilities Team, you have shown initiative by taking on additional responsibilities and quickly learning all the details of your role. We notice it, and we appreciate your effort.”

Andrew: "You’re the ‘running man’ here, and you are always available to cater to all of our needs. Thank you so much for your effort to make our company great!

Sharifa: "Thank you for greeting us with a smile every time we walk in!"

From a client in the Healthcare industry:

“Shin Ji helped discover very significant cost savings for our organization. She really deserves recognition for her dedication!"

"Nickiana performed the experiments necessary to realize significant cost savings. She did so without error and with extremely faast turnaround. We are very proud of her!"


This Week's Featured Kudos Award Winner: Victor, Chicago

“Victor is a team player with a personality and smile that reflects exactly what FSO is all about. Thank you Victor!”

Our continued success is a testament to the strength of our team, our ability to (re)IMAGINE, and our commitment to providing superior service that exceeds expectations. 

Have a GREAT day, and I look forward to seeing all of you soon.

Mitch

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Live life to express, not to impress. 
Don’t strive to make your presence noticed, just make your absence felt.”  
~ Unknown 
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Putting Fun Into Work— All For A Great Cause

FSO employees come together to celebrate National Cheese Day!

Good Morning Folks,

It is said, "The way your employees feel is the way your customers will feel. And if your employees don't feel valued, neither will your customers." At FSO, we are providing great new programs and initiatives for YOU, our employees.

We had a great time celebrating National Pizza Day at HQ last week! In April we celebrated both National Beer Day and National Grilled Cheese Day! As you can see, we had quite the celebration here at FSG HQ. The café was set up with Grilled Cheese toasters and assorted CHEESE!!! We had an amazing turn out packed with directors, managers, and employees from the field. It was a blast, everyone loved it.

FSO employees "loafing" around in four easy steps: 

1) Choose slices from the Rye, Wheat or White loaves, 2) Choose a cheese 

3) Melt in the sandwich press 4) Repeat for someone less fortunate

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Best of all, we turned this national celebration into an act of philanthropy! We packed a take-out bag and took to the street to give the leftover grilled cheese to the homeless of NYC.

I really enjoy these events where we can bring our staff together, it’s always a great time. Thank you Chelsea and People Solutions for your support in making FSG a great company. I personally enjoyed being in the café connecting with everyone. 

We invite the local field staff to come join us for these events any time. Be sure to check our Employee Relations Calendar for more of our upcoming events!

On behalf of the leadership team, to all of our employees reading this right now, I’d like to THANK YOU for what YOU do every day and the contribution YOU are making in helping FSO deliver to our promise, grow and be the Best Place to Work.

I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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“Don't ever give up. Don't ever give in. Don't ever stop trying. 

Don't ever sell out. And if you find yourself succumbing to one of the above for a brief moment, pick yourself up, brush yourself off, whisper a prayer, and start where you left off. But never, ever, ever give up.”  

~~ Richelle E. Goodrich  Author

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Shout-Out Wednesday: A Deep Level Of Commitment To Customer Service

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 

Good Morning Folks,

As Founder, Chief Happiness Officer & Owner of FSO, it gives me great pleasure to share with you every Wednesday, the client fan mail I get from in praise of our employees, working on their sites. 

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. They exude a deep level of commitment to customer service— the whole "White-Glove" experience, and are as comfortable greeting employees as they arrive each morning as they are setting up conferences and events for the world's top power brokers, who hold key leadership and board positions at our distinguished clients.

Daryl at The New York City Offices of The World's #1 Consulting Firm...

"Darryl has been an essential part of the floor host program. He continues to excel with the surpassing requests of the clients he supports on a daily basis. Darryl is assigned to main floor for Meeting & Events which has him interacting with client visitors from across the country and territories. He is always know for functioning at a rapid pace from the time he enters the office until the end of each day. Darryl’s reliability, experience and “can do” attitude is highly valued by the clients and colleagues alike."

Rita at The Above Mentioned Firm, Chicago Office..

"We wanted to thank you for your assistance with the MPL meeting. With twenty partners involved, it was most helpful when you escorted them to the boardroom. We were pulled in many directions but we were confident all would go well because you were backing us up. Your assistance proved invaluable to us today. We look forward to the next event. Rita continue to deliver a great customer service experience for our high end clients!"

Janet at The World's Leading Daily Newspaper...

Janet has been such a great help to us! She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable. Thank you for all you do!

Karina at A Major New York-City-Based Content Creator...

"Want to praise Karina's performance over here at 200 Fifth over the course of the last three months. Specifically during our vendor presentations for the  Video Imaging project two weeks ago she was great in both helping the many guests and solving  some of the A.V. issues we experienced. Know this has been a transitional period for 200, and her solid work daily supporting us at the reception desk is appreciated by Original Content."

Kudos to Carolyn

"Carolyn exemplifies the FSO spirit. She is always in a great mood, always delivers excellent service to her clients, is loved by her clients, has been with the site 10+ years, and has PERFECT attendance the entire time she has worked for me. Great job and keep it up!"

The Team At a Global Political Organization...

"I want to thank each and every one of you for the excellent team work that led to the success of our event on Procurement for Women's Economic Empowerment, Friday afternoon. The seamless cooperation between all three of our business units - Development Business, Publications and the Bookshop - was remarkable. It is an important topic to work on and agenda to push forward. You can all be proud of your contribution."

Thanking Ladon

"We would like to say thank you to Ladon for his hard work and dedication, out Client loves him and would like for him to move on to his next role. Thanks Ladon for all you do."

Thanks to Gorge & Miguel

And Kudos to Jasmine!

THANKS for all you do each and every single day. Your contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone you meet.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

Shout Out Wednesday: And The Praise Keeps Coming For Our Talented Rock Stars

"I wanted to be sure I thanked each of you for your assistance with setting up for the 3D holiday display  yesterday. It really means a lot that you were all so willing to get things done fast and efficiently."

Good Morning Folks,

It seems like only yesterday I was getting calls about how the service in the legacy outsourcing companies that I had built, had fallen short, which began picking up the back of a napkin as a blank canvas to doodle my ideas on how I could come out of retirement and do it right.

Since then not only have we become the fastest growing company in all of outsourcing, but so far in 2015, as companies everywhere and even our competitors are cutting back and being spun off, we've hired over 200 employees, added major accounts inn dozens of cities to our ever expanding national roster of clients.... and best of all we promoted several of our Future Leaders to support our budding infrastructure!! FSO is truly embarking on something remarkable.

It's said that great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

And what a challenging time for those true colors to shine with the severe weather all around us. But as you'll see from the comments below, when clients needed a true strategic partner they could count on, they counted on us. And we delivered.

Here are some of the AWESOME things our clients said about our motivated, team oriented, passionate people in the month of November… Keep up the EXCELLENT work!

To our team at a major NYC-based Motor Car Company

"Please view below for the End of Day report for 10-29-2015.

Issues:
No issues on our behalf.
Staffing:
·           Fully Staffed
Deliverables:
·           133 USPS daily mail have been sorted and delivered
·           197 USPS were stamped and sent via Wall St Mail
·           45 UPS incoming deliveries were completed
·           8 UPS outgoing deliveries were processed and shipped
·           0 FedEx incoming packages
Postage:
·           Start of Day – 2,321.755
·           Funds Added – None
·           End of Day – 2,180.260
·           Postage used – 140.525
·           Funds Available - $5,000"


Monica Middlebrooks, IMG
"Thanks for all of your help with Hillary Mandel’s meetings today. It’s hard to plan things from another location but helpful to have you working on our team. We really appreciate it!"

To our Mary at NYC HQ of Major Retailer..
I just wanted to pass along some feedback from a resident regarding Mary Mellado. He wanted to compliment her on a job well done a few weeks back. Apparently, there was quite a ruckus after an event at VB3, and several intoxicated people were blocking the entrance to our parking garage, causing a disturbance at the back entrance to the building. The resident said that, while he was attempting to get into the garage, he witnessed Mary dispersing the crowd and taking control. He said she did a wonderful job of managing a very difficult situation. The resident said he often sees her in the evening, and she is a pleasure. It is always nice to get some positive feedback! Thanks to Mary for a job well done."

To Angila, Cherise, Alejandro, and Michael at AMLAW 200 Firm in Newark, NJ

"I just want to thank you for the wonderful job done by the FSO staff on the very large reproduction job with lots of exhibits. No explanation was needed."

To Stephen and Jimmy, Boston Records Team – At The Boston HQ of the Above Referenced AMLAW 200 Firm
"I just wanted to say that I have seen a HUGE improvement to Boston records! I want to particularly single out Stephen and Jimmy!! They are unbelievable! When you ask for labels, you get them right away! I also asked for stacks of files, and I feel that the lists are shorter than ever. The requests are done quickly and efficiently."

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"

Do you know? Have you asked? Or are you assuming?  A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients how our team has made an impact by being a leader.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Happiness is an inside job."

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Only 51 More Days Till The Happiest Time of The Year... Unless...

Photo: BitterSweetColours

"There'll be parties for hosting

Marshmallows for toasting

And caroling out in the snow

There'll be scary ghost stories

And tales of the glories

Of Christmases long, long ago

It's the most wonderful time of the year"

Good Morning Folks,

It's love at first chill with Christmas already in the air. 

New York City is always great but I think it's magical on Christmas! It's bustling with so much energy and life. Everyone is walking briskly, smiling, saying hello, preparing to tip and thank the service people who support and make possible the great lives they enjoy in a very special place.

Such expressions of gratitude are an emotion so powerful it can transform ones mood from darkness to healing light and renew our zest for life.

Being grateful is an attitude of deep appreciation for the realities that surround us "moment to moment"...each day of our life.

But you don 't have to wait for Christmas to be happy. If you are stuck in a dead end job or responsible for back office support and get greeted in the morning by the Debbie Downer receptionist face, find deadlines unmet, critical support staff calling in sick, criticism rather than compliments from the boss, voice mail loops and layers of management bureaucracy instead of answers, FSO can change your destiny. Because happiness lives, breathes and starts everyday with you smiling right here. 

FSO is driven by passionate people and the value they create. They are passionate about their work. Their passion and enthusiasm are the fuel that ignites our success. If there's one thing that FSO lives and breathes everyday – it's the employee experience. We focus on motivating and driving the hourly employee to deliver great service with a skip to their step, twinkle in the eye and fire in the belly.

Growing our folks is my legacy. My care. And my passion. 

Such happiness is contagious –– when the boss has it, it trickles down throughout the entire organization and beyond to its clients. Happiness can spread to everyone who has a dream, a goal, and the will to change. Happiness can elevate and inspire people to make real and lasting changes in their own lives. Today, an enormous opportunity exists to (re) imagine and reinvigorate your workplace and workforce with FSO.

Clients like to think of FSO as the Ritz Carlton of the outsourcing business. Our team takes great pride in all that we do for you. We're all about making the Hospitality service, a pleasant and seamless experience, every single day. Whenever, wherever and however, our Team we'll always be there. 

We continually strive to go "above and beyond" with our clients to provide the most enjoyable experience with the finest personal service and facilities and fulfilling even the unexpressed wishes and needs.

And we always deliver the rare, exceptional level of service that is really worthy of your gratitude. Unlike those Christmas envelopes you'll soon be delivering then shaking your head pondering "for what"?

There is  a poem. by an unknown author I discovered on Kate's site...

Smiling is infectious
You can catch it like the flu.
When someone smiled at me today
I started smiling too.

I passed around the corner
And someone saw my grin.
When he smiled I realized
I’d passed it on to him.

I thought about that smile,
Then I realized it’s worth.
A single smile just like mine
Could travel round the world.

So, if you feel a smile begin,
Don’t leave it undetected,
Let’s start an epidemic quick
And get the world infected!

That in mind please enjoy with my compliments this amazing version of the #1 Christmas anthem of all-time, based on the movie of the same name, It's the Most Wonderful Time featuring Natalie Cole and the Mormon Tabernacle Choir.

If you'd like the words from the song, go here. If you'd really like to get into the spirit f the season by viewing photos of New York at it's finest from the source of the one featured above go here.

And if you'd like to turn those outsourcing frowns to smiles, talk to us, witness us. We'll   take you on a tour of client sites and and let you taste the FSO experience first-hand where you'll see how different life has become for some of the best known-brands in the world.

Call me personally at 212-204-1193.

Feel the FSO Experience - and ensure everyone around you does too. 

Here's to a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"The moments of happiness we enjoy take us by surprise. 
It is not that we seize them, but that they seize us.” 
~~ Ashley Montagu

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It's Shout Out Day: Here's Kudos To Our Stars

"The hospitality, articulation, knowledge and pride these folks take in their jobs is second to none. I am blown away with the night/day attitude shift from our former partner. Great job!"

Good Morning Folks,

Our clients love what we are doing for them.

When clients take time to write like this after months of being let down by their former Onsite Outsourcing partners, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that is unduplicated. 

To Our Team At The Advertising And Marketing Leader Whose 6,500 People In 188 Offices In 93 Countries Are On A Mission To "Resist The Usual" With FSO's Warmth and Hospitality By Their Side: 

"I want to thank you for the support your entire team has given to me consistently on all my project. The benefits fair is probably the second biggest events we put on each year.  Thank you for being flexible and all the hard work your entire team has done to make this event successful. The feedback from the vendors was exceptional. When I speak to the vendor's, they all want to come here because how well organized, the warmth and accommodating support from your entire staff and team. I cannot tell you how many people raved over the food. I truly think each year this is why the event keeps getting bigger and bigger. Some of the vendors were shocked to know that the food was made in house. Thank you everyone - until next year."

Compliments to Lolita...
"I wanted to tell you how awesome Lolita is and what a great job she's doing!!!!!
Lolita has really made the benefit portion of our EG sessions much more personal and yes very productive, Lolita takes time to ensure every new employee walks away understanding our benefits or at least what's available. Lolita also provides her contact information to every new employee. Thank you so much for finding her and allowing me the opportunity to work with her." 

Shakira at an Automotive Giant....

"I am writing you to express my heart-felt appreciation and commendation for Shakira who has brought a great dedication to her position here that is like no other! I have watched her take on many difficult situations here and show great resilience, concentration, dedication and all the while staying proactive and learning whatever she needs to make herself better at performing her job. A hallmark / calling card quality of hers that I have noticed is that she is a "Learning Machine"! Shakira has the ability to watch and comprehend very well, very fast and most of all very accurately... She has a very good heart, which you do not often find in today's world. A person who is fair and who takes responsibility for their actions is a rare find, and you have this in Shakira."

Diana & Tim at an AMLAW 200 Boston-Based Firm
"I am writing to express my thanks and appreciation to Diana and Tim in Office Services.  Diana and Tim helped my assistance Katherine with a large and urgent document production project last week. They did a fantastic job and the client was very happy with the final products. I just want let you know that we really appreciate their help"

Everything we do comes out of the experience, sensibilities, intelligence and humanity of our people. FSO puts people first, and their passion drives us to exceed your expectations every day, in every way.

We have lots to be thankful for, proud of, and reflect upon. Especially our Operation's team's flawless execution to ensure the career and customer satisfaction of the people and sites mentioned above. Thank you for making all of us shine every day. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"There is only one success – to be able to spend your life in your own way” ~~Christopher Morle

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Shout Out Wednesday: Delivering WOW!

"We feel extremely happy to have an office service team that we can rely on anytime and their contributions are creating a positive impact and making a difference."

Good Morning Folks,

Today we honor our teammates who have been caught delivering the WOW! to our clients who have told us so in these words:

Ruth & Monica... (working at the Madison Avenue location of a national client. They're one of the largest professional services firms and Big Four auditors in the world.) 

"This note is an expression of my appreciation and gratitude for the work performed by your Office Service team members. The office service’s team has consistently provided us with outstanding client service. In particular, I would like extend a special thanks to Ruth and Monica. It is a pleasure to work with Ruth and Monica who go above and beyond to provide their clients with an outstanding service. For example every time our Assurance team needs help they pitch in to take care of all the details and always with a pleasant attitude and smile. Thank you Monica and Ruth for an amazing outstanding work. We feel extremely happy to have an office service team that we can rely on anytime and their contributions are creating a positive impact and making a difference. 

Lakisha &  Maria..(Working at a major Securities firm)
"I just want you to know how competent, polite and organized Lakisha is. I think I have already mentioned to you about Maria who is also a great asset to us."

Maria.. (Working at Boston HQ of AMLAW 200 Firm)

 "Maria is a professional and has a great personality with co-workers and especially clients. When I bring a client in and she may still be in the conference room, I introduce Maria to our client and she is awesome she continues to give a warm welcome to them and conversation will go from there when I walk out. It is a good feeling to know that they are in good hands as I leave the conference room. Maria is so proud of the way she sets up the conference rooms for lunch, etc.  She is so proud will ask me to go in and see it, it truly is a great presentation done with a lot of pride. She is always moving, filling, checking and everything is so clean. It is great to see someone so proud of her job."

Amelinda... (Working at a Non-Profit dedicated to eradicating one of mankind's worst terminal challenges)
"I just want to let  you know that Amelinda is such a terrific and hardworking person. 
I was using 3A and 3B yesterday for Dennis' meeting and using the rooms again today.  There was a meeting last night and obviously they needed to re-arrange the set-up.  Amelinda was in EARLY this morning so that the rooms could be reset for my meeting.
Just wanted to let you know how much I appreciate ALL her efforts.

GREAT JOB TEAM! It’s all about the hospitality and DNA of our folks. Thanks for making our clients proud they hired FSO and you.

Have a fabulous day filled with love and inspiration.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"Excellence is not an act, but a habit."

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