The FSO Pledge: My Personal Commitment To Excellence and To You

"We are so proud of what our culture represents: A commitment to the Employee & Client Experience starting at the top, with my undivided attention and passion guaranteed."

Good Morning Folks,

Our company is based on some very solid beliefs - training, motivating, and building a career path for the passionate people who consistently do a great job for our clients. 

Everyone is empowered to spot talent and develop future leaders. Our people become a part of the FSO family and are embraced from the moment they walk through our doors for VIP on-boarding and Experience Greatness Training. For FSO, the goal is not just to retain outstanding talent; it's about helping our talent realize their full potential through growth and discovery. FSO takes great people and we make them even better by giving them knowledge, a career path and, most importantly, the confidence to succeed in any environment. For many, we give them hope when they want more but are wondering, "How can I achieve it?"

At FSO, we answer that question by steering, cross-training and developing the teams until they see and experience the success that comes along with our goal-oriented focus. We encourage our people to dream personally and professionally. With programs like our Future Leaders Program we have the chance to hear their voices and ensure that their new ideas are implemented into our organization. 

Nothing is more important to the leadership team at FSO than ensuring the very best employee experience for every single person working within our organization; our revolutionary training & development program is proof of that. As pioneers of taking care of the hourly employee, we literally invented this stuff. By giving our people the tools they need to succeed, we are able to build the most highly trained and motivated team in the industry.

Our FSO Training programs fall into two extensive levels of training: discipline-based and leadership-driven training for all company employees.

Our clients benefit as we continually enhance skill sets of our staff as part of our commitment to ongoing skill and career advancement.

Our training programs ensure that end users receive Total Customer Satisfaction at all times by:

• Delivering world class service levels 
• Implementing best practices at every site 
• Executing succession planning and leadership development of our core talent

We are so proud of what our culture represents: A commitment to the Employee & Client Experience starting at the top, with my undivided attention and passion guaranteed. As our business grows, I remain committed to helping each and every FSO employee grow and develop within our organization so that they can fulfill their greatest dreams.

That is my solemn pledge to them, and my commitment to you.

We are on fire and we are going to LIGHT UP the ON SITE OUTSOURCING BUSINESS. We are not playing in this space. We are here to own it, and will be adding resources proactively and strategically to support our budding infrastructure."

Have a great start to the week, and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . 
“The adventure of life is to learn. 
The purpose of life is to grow. 
The nature of life is to change. 
The challenge of life is to overcome. 
The essence of life is to care. 
The opportunity of like is to serve. 
The secret of life is to dare. 
The spice of life is to befriend. 
The beauty of life is to give." ~William Arthur Ward
. . . . . . . . . .. . . . . . . . . . . . .  . . . . .

ABOUT FSO:

Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 

• 98 % client retention with ZERO displacements 
• 98 % employee retention – twice the industry average 
• 300+ years of industry experience residing in its Senior Leadership Team 
• 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 

Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 

• An outsourcing experience powered by passionate people. 
• An intimate and personal approach to service. 
• A partnership based on care, trust and mutual success. 
• Involved owners listening to your needs and proposing customized solutions. 

To learn more, please contact our national direct line: 212.204.1193.

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

Live Life. LOVE Life!

The Buddha said, “You have no cause for anything but gratitude and joy.”

Good Morning Folks,

Jonathan Swift wrote, “May you live every day of your life.”  While it is clearly obvious that we are alive—living and breathing human beings, how much of the time we are spending on Earth are we really living? How can we tell?

An entire lifetime can be spent on searching outward for the true purpose of life. There is no right or wrong scenario in the notion that we embark on this journey of self-realization. However, when we refuse to acknowledge our Being as the ultimate truth, we are indeed living, but solely for the betterment of others.

So… How can we live every day of our lives? 

After over a decade of study, best-selling co-author Michelle Rosado, ("Pursuing Your Destiny: How to Overcome Adversity and Achieve Your Dreams), offers a few ways she's learned to live a mindful and peace life:

1. Be Present. 
To live in the present means to BE present in all you do. Observe your thoughts as if your mind was a separate entity from self. Take a few moments throughout the day to be still and honor the time you spend with your higher self. Remember, this moment is the most important one of all.

2. Be Compassionate. 
Hardly any effort can be found in expressing compassion for anyone who is in need of guidance. It is our natural instinct as compassionate Beings to offer assistance in times of need. But when the hurtful words of another creates a lasting emotional scar on one’s heart, the ego can be diffused by showing love and compassion for the one inflicting the hurt.

3. Be Grateful. 
The Buddha said, “You have no cause for anything but gratitude and joy.” When you feel as if there is a lost sense of hope in humanity and receive a “reality slap” from your current circumstance, it is the perfect opportunity to look within. There is much to be grateful for when we are present and aware of our gifts.

4. Be Yourself. 
Many of us have experienced conditioning in our childhood that only accommodate others – in our thoughts, actions and speech. It is by fear that we continue living in this mindset throughout our adulthood, and by choosing to unravel the layers of the past can we truly be free. Make this a daily practice, for being yourself is one of the most precious gifts you can give to others, and to your soul.

What makes this advice so special is Michelle's rise from adversity: Her book, Pursuing Your Destiny: How to Overcome Adversity and Achieve Your Dreams" is the touching true story about how Michelle escaped from the World Trade Center on 911 into the life she never dreamed possible. Together, with her husband Randy, they share the experiences of their chance meeting which brought these two souls together to create one life they share.

Michelle's brush with death on 911 reminds us that time waits for no one. Treasure every moment you have. No one is ever guaranteed tomorrow. To realize the value of a friend or family member: LOSE ONE. 

As I have often reminded our teams, anything is possible. Regardless of where you work, or what you do, always continue to learn what makes people successful and what makes them fail.

Because.. The most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.

“Successful people do what unsuccessful people can’t do”. Find me anyone with skip, fire and twinkle who wants to learn and grow, and I will promise you a career in my company, never just a job. No one ever sets out to be average at FSO, we need to be the best at everything we do.

We have amazing employees, customers and leaders. Thanks to our employees for all you do for us, and to our clients for all you award us the privilege of doing for you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

........................................................................…………….

“Expect the best. Prepare for the worst. Capitalize on what comes” 
~~Zig Ziglar
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The Difference is Culture

"At FSO, every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner."

Good Morning Folks,

Finding the right onsite outsourcing partner is time consuming and difficult. There’s a lot on the line, not just for you but also for your company. Outsourcing to the wrong partner can be risky.

Our clients weren't looking for suppliers or contractors, but partners who would play a key hands-on role driving an evolution of everlasting change. Because brands who have stopped challenging their culture are destined to disappear.

Culture  goes much deeper than simply mission statements, vision and values, which invariably are found on company websites and sometimes that where it remains. Yes, these can all play a part in defining a partner's culture/ belief system, but more fundamentally it is how the people who will be sent to your front lines feel about their own self worth and contribution, how they are managed and the passion and pride they express during service delivery. 

Therefore cultural fit is key to success in outsourcing and is where we believe FSO adds the most value. If client and supplier are out of alignment with regards to shared goals or objectives, then the contract is doomed to failure. At FSO, with our (re)IMAGINE approach, we even take the lead when it comes to pioneering culture. But, an RFP alone will not always reveal these advantages nor result in the most productive and profitable relationship.

So how can you ensure that your “final” list of potential partners and outsourcing criteria will uncover what’s truly best for you?     

Companies shopping for a new or improved outsourcing provider should take the "speed-dating" approach— meet and spend time with supplier's leadership one-on-one before even considering them to be invited to bid. 

What you discover here is that at FSO, there is no such thing as an unimportant person, role, task or idea. When we roll out of bed each morning, we go to work knowing that, regardless of our title, we are not only needed, but appreciated.

At FSO, every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner. Here, leadership is action not position. My mission is everyone’s mission, and any obstacle is considered everyone’s obstacles. “It’s not my job” is one phrase that is seldom heard. Everyone ensures that his or her team is charged up, in touch with the big picture, and willing and able to lead.

At FSO, no one is to blame, but everyone is accountable. No one points fingers, but everyone lends a hand. No one takes credit, but everyone freely gives it away.

If all this sounds like a smart way to run an organization, it is. It's in our DNA. It's our culture. While our business model may seem pretty simple, no one else can or has been able to replicate it because it comes from our hearts. 

Cultural alignment, I believe, will ultimately drive change, improvement and innovation. Make sure to align yourself with the right partner that sees eye-to-eye on what is important to you in order to develop a long-term, mutually beneficial relationship. Don’t be afraid to ask them tough questions. You should be looking for a partner that won’t just show up but innovate.

Thanks to all our employees for NEVER settling for mediocrity. 

Every site employee, YOU, are the FSO difference! Your commitment to service, to exceed the client expectations, to do just that little bit more, to be more professional, to have that better idea, to notice that detail, to take action when no one is watching. YOU make this company the best outsourcing provider in the business. YOU are the reason we have nothing in common with our competitors. Your smile, your enthusiasm and your hard work is what makes my vision come alive at FSO.

And that's not only what makes us different, it makes us better.

Discover how our capabilities and unique differentiators can be applied to your advantage.

TALK TO US. WITNESS US. AND MOST IMPORTANTLY, EXPERIENCE US! 

Call me directly at 212.204.1193.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

A Company That Emphasizes Happiness, And Positively Reinforces Great Service Is One You’ll Want To Know

"Permanent happiness comes from you choosing to be permanently happy. When you choose happiness, then you attract all the happy things as well. The happy things are the icing on the cake, but the cake is happiness" ~~Rhonda Byrne

Good Morning Folks,

Whether it is health, money, a loving relationship, material things, accomplishments, a job, or anything at all, the desire for happiness is the bottom line of all of them. But remember that happiness is a state inside of us, and something on the outside can only bring fleeting happiness, because material things are impermanent.

Regardless of your looks, skills or intelligence, or what struggles you have had in your life --  if you don’t have a good attitude, if you don’t believe that happiness is a “choice”, if you don’t believe you can accomplish great things then you will never achieve success.  

Look around you. You work for a HAPPY company, with a Chief HAPPINESS Officer at the helm - who truly wants you to be happy, who gives you all the tools, opportunities and support to grow and be happy at what you do. You know why? 

Unhappy people, negative people, uncooperative people, complaining people just attract more unhappiness, negativity and difficulty into their lives. Those people can never truly be PERSONAL, PASSIONATE and PRODUCTIVE. 

But... on the FSO side of the coin... happy employees are contagious. Happy employees create a great work environment, and happy employees create more opportunity.

Our Sales, Marketing, and Operations teams are firing on all cylinders! We have the competition on their heels, with more and more of their clients taking a serious look at FSO and deciding that we are the only real choice when it comes to outsourcing.   

The FSO Train is screaming down the track, exceeding our client’s expectations and delivering on our promise to love and nurture our most valuable asset, our employees!  

==>  FSO is the Fastest growing outsourcer in the Industry
==>  FSO is the displacing its competitors every day
==>  FSO is the best place to work in the industry
==>  FSO is providing thousands a chance to reach their goals
==>  FSO is the most sought out company in the industry to work

What a great thing to say about your job!  

I talk to a lot of prospects that have our competitors currently. EVERY time I speak with them I get a bit nauseas because they tell me they are marginally happy, that they do not get any ideas from the current provider, that the staff onsite isn’t happy, that the management from the current company has never been to the site or met with them, that the local manager never provides reports, and the list goes on. UGH! I have seen the great work we do on-site and I am a true believer that (re)Imagine is our differentiator. 

Every time we (re)Imagine we win! Do not underestimate the impact that wiping off finger prints on a glass door can have. Do not underestimate the impact of your smile on a customer. Little things like straightening up an unsightly lobby, helping to set up a conference room when it is not our service agreement, it is the kind words and great attitude and providing ideas and recommendations for improvements. 

Your career and your growth is top of mind for me every single moment of the day. We have excitement in our company and I want you all to be excited. 

YOU are always appreciated for what YOU do, being who YOU are and the role YOU play in the company. Without YOU there could be no FSO. 

Set your goals and expectations high but more importantly, achieve them.  

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . .
“We need to believe in the impossible and remove the improbable” 
~~Oscar Wilde.  
. . . . . . . . . .. . . . . . . . . . . . .  . . . . . . . . . . . . . . . . .. . . . . . . 

ABOUT FSO:

Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 

• 98 % client retention with ZERO displacements 
• 98 % employee retention – twice the industry average 
• 300+ years of industry experience residing in its Senior Leadership Team 
• 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 

Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 

• An outsourcing experience powered by passionate people. 
• An intimate and personal approach to service. 
• A partnership based on care, trust and mutual success. 
• Involved owners listening to your needs and proposing customized solutions. 

To learn more, please contact our national direct line: 212.204.1193.

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

Only Great Leaders Create Great Companies

 “Everyone has the right to have a career not just a job at my company. Your job becomes your career the moment you see the possibilities for growth and satisfaction.” ~~ Mitch Weiner

Good Morning Folks,

Welcome to Monday. The dawn of a new day is the light of a new way. There is always a chance, a new opportunity but it starts today. So forget about the past and do not dream too much of the future. Stop searching and start being. Happiness is not a destination. It's HERE.

Today we can be the best father, the best mother, the best son and daughter. Today is the day to be the best brother and sister. Today we can be the best informtionalist. The best trainer. The best sales person. The best receivables collector. The best analyst. The best marketing director. The best manager.

==> Because Only Great Leaders Create Great Companies. 
Great leaders will challenge and inspire their people in their quest for excellence. People will only experience a feeling of pride when they worked hard for their success. If success comes easily, overnight, without too much effort, pride will not enter the equation.

The quest for excellence never stops and is all around. In every piece of packaging. Every swipe of the finger. Every "How can I help you?" Everything.

And it doesn't matter just some of the time. It matters all of the time. A great leader must be able to light that spark of continuous improvement within each and every employee. One cannot become motivated just because the boss says so. Only intrinsically motivated people are able to amaze themselves and as a result amaze the world.

Whether you're making a product or offering a service, it all starts with the passion you have for whatever you do and the ability you have to focus your energy to become successful. A great leader creates a clear and compelling vision that makes people passionate.

That is our special sauce, a personal, passionate and productive culture that can't be failed or duplicated.

Over the years what I have found is the true personality of the leader becomes the personality of the business. If a leader truly has respect and trust built into their DNA then ultimately it flows through to the business. It may start by hiring like minded people. Typically when an entrepreneur starts out he or she will need support staff and the leader will hire based on skills and expertise. But there is a quiet voice from within the leader that says they want people to join their team that have similar values, traits and some form of commonality to their character..

==> A New Breed of Worker is About to Attack Everything You Hold Sacred.
In 2008, the renowned TV news program, 60 Minutes ran a story about Gen Y in the workplace and proclaimed that a "new breed of American worker is about to attack everything you hold sacred." The program described millennials as cynical, unaccustomed to hard work and having fragile egos because their childhoods filled with trophies and adulation didn't prepare them for the cold realities of work.

Gen Y sees what is known as the American Dream or middle class dream as less about money and more about living a fulfilling, meaningful life. So a couple of things are clear. First, Gen Y has a significantly different attitude toward work and life in general than the current dominant Baby Boom generation; and second, the current ongoing difficult economic times are placing the economic and social welfare of Gen Y in jeopardy, something that is not of their doing. We can only hope Gen Y will not be recorded in history as another “Lost Generation.”

As I wake up in wonderful New York City, the epicenter of world business- I can't help but think how awesome it is that we have so many cities and teams across FSO USA - how amazing are the opportunities for every single person in our great company - what a time in everyones careers to know that your future is so bright

Many of our competitors have fulfilled their declaration. In the meantime, they are maintaining status quo. Unless corporations create new declarations, their future will continue to experience results which resemble the past, with the addition of more, better or different. Quantum leaps require bold declarations and a clear committed mindset to navigate though change.

==> How Extraordinary Leaders Separate Themselves from Ordinary Leaders
Leaders do not have the luxury of falling back into their comfort zone. In some cases, creating a problem is designed to transform an existing problem. In other cases, it is designed to create a new and empowering future.

For example, when Jack Welch became the CEO of GE, there was nothing wrong with the enterprise. It was not in distress or in need of a turn around. Yet, he was committed to building an extraordinary corporation. So, he created a problem. He declared that every business unit had to be number one or number two in its respective industry. If they were not, the unit would be sold. If your unit were ranked number six in its industry, you would have had a problem.

At the same time, Welch stood for his people. Instead of micro managing them, he ensured they had the appropriate training and development to fulfil his declaration.

Is it possible for a CEO to create a new future for their organization? A big part of the CEO’s job is to do just that. Yet, many companies don’t invent the future. They maintain status quo. As a result, they become casualties of the economy or worse, the competition? Inventing the future requires one to rock the boat. Doing so, results in innovative products and services or significant cost cutting initiatives.

Nevertheless, many organizations choose to protect status quo because they are too vested in the existing infrastructure. On the other hand, when you look at extraordinary leaders, you find a complete disruption of status quo.

That's not about to happen here, Nevertheless, once a future is distinguished as is ours, it helps a person clearly distinguish the future as well as the necessary actions to fulfill it.

That's why on a day when the big news in business is that Nasdaq’s computers were hacked and Shakira Has hit 100 Million Fans on Facebook, we are a growing company, and with growth comes opportunity, inspiration, and of course some speed bumps along the way.

==> The True Personality Of The Leader Becomes The Personality of The Business
Almost most of our major competitors have all the mentioned ingredients in place but still most fail to get extra mile / advantage. 

The company culture takes on the trust, respect, inspirations and other positive traits that one looks for in a leader and manifests itself into a language that also encompasses action which the company fulfills in the marketplace. The brand will embrace those actions in your services and methods of communication.

At the end of the day, we need to stay in-tune and continue to communicate those positive attributes we all strive for. We emulate them, we learn from them, we teach them and finally we simply share them. Living a positive life that helps others to grow. And so it continues....deeds will speak for themselves and build the trust and respect we all yearn for.

My commitment to you is that we will do all that we can and then some to meet and exceed your needs and expectations of FSO.

Be sincere, believe in why you do it & listen to people & bring people on board who have good character. Then you will truly lead to make a difference.

And most of all while growing, building and ensuring profitable galactic growth, we are inspiring our staff, our clients, our readers and that everyone is having some fun along with all the hard work.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . .
"The problem, if you love it, is as beautiful as the sunset" 

~~Jiddu Krishnamurti"

. . . . . . . . . .. . . . . . . . . . . . .  . . . . . . . . . . . . . . . . .

ABOUT FSO:

Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 

• 98 % client retention with ZERO displacements 
• 98 % employee retention – twice the industry average 
• 300+ years of industry experience residing in its Senior Leadership Team 
• 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 

Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 

• An outsourcing experience powered by passionate people. 
• An intimate and personal approach to service. 
• A partnership based on care, trust and mutual success. 
• Involved owners listening to your needs and proposing customized solutions. 

To learn more, please contact our national direct line: 212.204.1193.

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

LinkUp Thursday: FSO's Got Talent

"FSO is driven by passionate people and the value they create. They are passionate about their work. Their passion and enthusiasm are the fuel that ignites our success."

Good Morning Folks,

FSO is growing at an extremely fast pace. Outsiders want to know the keys to that success -- the driving force behind the ambition. We know it's our people that make the difference. 

Our rapid growth has helped created 2000 new jobs including 240 promotions from within for folks, many of whom were stuck in dead-end jobs and restricted by glass ceilings with their former employers.

FSO is driven by passionate people and the value they create. They are passionate about their work. Their passion and enthusiasm are the fuel that ignites our success. I often refer to the wonderful motivational messages that are being communicated throughout the week internally at FSO by folks from all walks of the company. 

The best way to get to know the size, scope and spirit of FSO is to hear what our employees have to say, from these my favorite of the employee motivational messages to date. For your convenience, in case you missed any or want a reference page to refer back to whenever you need a healthy dose of motivation I present….

Inspire ME Friday: Taylor Miller— "If Your Dreams Don’t Scare You...

lnkd.in

"You can praise them, disagree with them, quote them, disbelieve them, glorify or vilify them. About the only thing you can't do is ignore them." Good Morning Folks, I often refer to the wonderful motivational messages that are being communicated…

Creating Magical Experiences by Shalaine Adams, Corporate Trainer

mitchweiner.blogspot.com

“Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others with them” Good Morning Folks, While the Weiners...

Atlanta Experience Manager, Kira Lord Packs A Mean Parachute

mitchweiner.blogspot.com

"They say that a smile is your umbrella. I prefer to think of it as my parachute. Thank you for your part in packing my parachute ." Good Morning Folks, I hope you you all a fantastic fun-filled 4th of July weekend – at those hometown parades,...

My Week at FSO: Excited And Proud To Be Part Of Something Bigger by John DeSena, Vice President and General Manager of North America

mitchweiner.blogspot.com

"All folks that I interviewed were telling me how unfulfilled they feel in their current positions; they felt like their employer does not care. Yet, 95% of the folks that I spoke with showed the traits that we are looking for by being Personal...

CFO Peter Stone: “Show Me a Good Loser and I’ll Show You a Loser”

mitchweiner.blogspot.com

"To Lombardi, not being a “good loser” means not ever being satisfied with losing, and when you do lose, rededicating yourself to the winning process of planning, training and execution." Good Morning Folks, Normally on Friday's I select one of my...

InspireME Friday: Shawn Curwen on TEAMwork!

mitchweiner.blogspot.com

"Nothing happens without the syncopated movement of our FSO TEAM. We are all here to win "championships" but it cannot be done without our team. I am quick to correct someone when they give kudos to one person when it was a T.E.A.M. effort." Good…

Detroit Experience Manager, Jason Giarmo : Hidden Cash in the Office

mitchweiner.blogspot.com

"One of those employees made the comment “I wish we could wear nice uniforms like that, they look so nice” As you can imagine the alarm bells went off in my head." Good Morning Folks, Every Friday I choose one of the wonderful motivational…

What else did I takeaway from our employee communications ?

==> Shawn Curwen: Be A Little Better Today At Something Than You Were Yesterday. "It’s a worthy goal and some days I achieve it. I achieve it on the days when I intentionally go after it. The key to achieving almost any goal, even simple ones, is INTENT. You won’t get better by accident, you get better BY purpose, ON purpose, and FOR a purpose."  

==> Experience Manager Ruan: Pursing Happiness.
"We live in a society, a weird one actually. We have been accustomed to thinking that we have to get something, something like money, high valued goods, an extravagant lifestyle and a prefect partner in order to be happy. In other words, we have been in such an environment which forces us to think that only a complain free life and life with no problems can make us happy. Not a single person existed or exists or will ever exist without having hurdles, or any personal pains.

Mitch Weiner, Jim Caton, Denise Ngeow, Mike Reitano, Steve Jobs, Helen Keller, Oprah Winfrey, you and I.......all of us have had our own challenges. What if: Steve Jobs worked as if he needed only money? What if: Helen Keller sat down doing nothing considering herself handicapped?

These people, instead of complaining, worked harder and smarter. They focused on their blessings, their ability to grow higher and at the same time contribute to others. They did not let hard times deter their dreams, instead learned from them and kept moving ahead. A happy or successful person is not someone who is living in a certain set of circumstances, but rather someone who is living with a certain set of attitudes.

Happiness doesn't depend on getting rid of all conflicts and problems in life....rather, it depends on learning how to deal with those problems and conflicts and knowing how to rise above them to enjoy the good things."

==> Region Director Larry Wallace: It's All About Strategy.
"FSO’s strategy is to provide the best hospitality to all our clients with white glove service and more importantly give each and everyone us the opportunity to achieve our dreams of success. A strategy could be presenting to your client  how we plan to save them costs, provide new services or get them to be the best reference ever."

==> Joseph W. Yap: Every Day Presents A New Opportunity To Be Great Do Something Great For Others.
"How lucky are we to be able be given new chances to improve ourselves, improve the way we serve our clients, improve the way we work with our staff, as well as to improve the way these opportunities are spread among all levels of employment at FSO. This is important. Because great companies make sure that opportunities are available to all levels and not only to a select few. No other outsourcing company does this to their staff and I am a living proof, because I’ve been in the business since the dinosaurs roamed."

==> Northeast Regional Director, Christine Rainey: The Difference Between Quitters And Climbers. 
"A Quitter simply gives up on the climb up the mountain or challenge. Quitters often blame others, become overwhelmed, and allow adversity to stay a lot longer than necessary.

"Campers generally work hard, apply themselves and pay their dues in life to get to the next level. Then they plateau by planting their stakes in the ground, pitch their tent and camp out there for a while. "

"Climbers are a rare breed. They continue to learn, grow, strive and improve until they grow so far they look back and say “I gave it my all”.  

It is truly humbling to reflect on so many fantastic contributors, and every department should be proud to have their hand in our success. 

As you can tell, we are in pursuit of being the best company we can be and loving our staff and our clients. We enjoy what we do, believe in what we do, and deliver to you a passion that just cannot be duplicated by others in our industry.

Forbes wrote… "For any investor assessing innovation, creative destruction and disruptive technologies it’s a must to find the outliers. The standouts are not the technologies themselves but the zealous missionary people who conjure up the big new ideas and champion them to everyone else." 

At FSO, our ability to (re)IMAGINE a future very different than exists today and surround ourselves with passionate, open minded people who always have our client's future success at heart, make FSO the Apple of its industry. The disruptor. The innovator. The better alternative.

Less than 48 months ago, hundreds of FSO clients ALL relied on someone else who let them down. Now they have made the switch to us

Thanks to our employees for all you do for us, and to our clients for awarding us the privilege of serving you.

Have a GREAT day!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here