We're Growing. We're Expanding. We're Hiring.

"We are so proud to have the opportunity to take the Boston legal market by storm working with these firms and our spirit fits perfectly theirs - it is all about enhancing the client experience as their partner.  Just as we do with (re) Imagining and delivering phenomenal Hospitality."

Good Morning Folks,

This is going to be an amazing week across FSO as we launch not one but two Perfect Implementations and Seamless Transitions for two prominent and industry leading law firms. We are so proud to have the opportunity to take the Boston legal market by storm working with these firms as our spirit fits perfectly theirs - it is all about enhancing the client experience as their partner.  Just as we do with (re) Imagining and delivering phenomenal Hospitality.

It is because of our rapid growth and expansion that there is nothing more important than having GREAT people in our company.

I am pleased to announce our drive and success in terms of hiring smart graduates straight out of University. We are excited the impact more millennials will have in bringing FSO to a new level of energy, talent and ideas while providing them with mentorship, training and career path opportunities in return. 

With that in mind, I am excited to let you know, in addition to the positions that we are always sourcing for, open to applicants from EVERY generation, we have the following RTH approved needs:

Central Region

• Regional Floaters (2) -- Must reside in Chicago
• Cincinnati – Informationalist
• Detroit, MI -- Office Services Associate/Hospitality Ambassador
• Minneapolis - Office Services Associate and Hospitality Ambassador 
• Chicago, IL -- Facilities and Conference Room Setup Coordinator 

Western Region

• Dallas, TX – Office Services

Northeast Region

• New York City – Security Officer (7)
• New York City – Records Associate (2)
• New York City -- Concierge
• New York City – Office Services Associate (2)
• New York City – Messenger Associate (6)
• New York City – Security Office Supervisor
• New York City –Mail Lead
• New York City –Records Admin
• New York City – Mail Associate (2)
• New York City – General Affairs Admin
• New York City-   Office Services (2)
• New York City –Media & Research Assistant
• New York City – Floater
• New York City –Informationalist (2)
• New York City – Office Services Lead
• New York City –Copy Operator
• New York City – Call Center
• New York City – Guest Services
• New York City – Informationalist/Admin
• Philadelphia, PA –Floor Ambassador (3)

Eastern Region

• Pittsburgh, PA –Floater
• Virginia – Office Service Associate
• Memphis, TN – Business Associate
• Miami, FL – Floater
• Gaithersburg, MD—Copy Operator
• Gaithersburg, MD—Reprographics Lead
• Gaithersburg, MD—Mail Assistant Lead
• Gaithersburg, MD—Conference Service Lead
• Gaithersburg, MD—International Logistics Manager
• Virginia –Lead/Copy Mail
• Washington DC – Office Services
• McLean Virginia - Informationalist
• Virginia –Mail/Repro (Floater)
• Washington D. C—Receptionist 

We can’t do this without you so let’s really start to add GREAT talent…send us your referrals today!! Please your referrals directly to brightfuture@fso-outsourcing.com

Teams win when everyone sees, hears, and feels the difference. I really do see, hear, and feel a difference. THANK YOU!

Have a GREAT Day!

Mitchell D. Weiner
Chief Happiness Officer

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“Failure doesn't mean you are a failure,
 it just means you haven't succeeded yet."
~~ Robert H. Schuller

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==> Inspire ME Friday: 10 Things That Likable People Do Consistently

"Work on maintaining a positive attitude at work and in life. Make an effort to look for opportunities and solutions instead of barriers and problems. Whatever the situation, focus on what can be done."

Good Morning Folks, 

On some level, most of us want to be liked. Even if you work to maintain an appropriate distance from your team or employees, the more that people like you and want to emulate you, the more engaged they will be as team members. The best leaders are those who are genuinely liked.

Here are 10 things that likable people consistently do. None of them will compromise your credibility or authority as a leader--so give them a try and see what happens.

1. Listen without interrupting.

On some level, most of us want to be liked. Even if you work to maintain an appropriate distance from your team or employees, the more that people like you and want to emulate you, the more engaged they will be as team members. The best leaders are those who are genuinely liked.

Here are 10 things that likable people consistently do. None of them will compromise your credibility or authority as a leader--so give them a try and see what happens.

Become a great listener. That means no butting in, no rushing along, no asking questions until the speaker is done. Listen not to frame your own rebuttal but rather to genuinely understand.

2. Smile without smirking.

Smiling and warmth make others around you feel good. It seems simplistic, but smiling is a lost skill of sorts. Master it and you'll stand out.

3. Speak without dictating.

Speak and share your thoughts and ideas, but treat such conversations as a two-way street. Your voice and your wisdom have value, but set them forth in a way that respects the voice and wisdom of others in true dialogue.

4. Give without receiving.

As the adage says, we make a living by what we get but we make a life by what we give. Don't keep score; give with a genuine heart, because it makes you happy.

5. Enjoy without complaining.

Enjoy and be grateful for all that you have. It is gratitude that gives us the best reasons not to complain.

6. Trust without wavering.

Trust, someone once said, is like an eraser--it gets smaller and smaller every time you have to use it. When we can offer others our sincere word and they know they can trust us, that's no small thing. Consistently doing what you've said you would do, and not doing what you've said you won't do, earns you a huge amount of trust.

7. Promise without forgetting.

People with good intentions make promises; people with great character keep them. Keeping promises should be your highest priority--because when you give your word, there is no room to forget. Keep your promises.

8. Forgive without punishing.

I believe there are two kinds of forgiveness: the kind that also gives the other person a chance, and the kind that forgives but still compels you to move on without that person. Either should be used wisely, and neither should be about punishment. The healthy way to forgive is whatever works best for you without punishing the other person.

9. Be honest without deceiving.

The people we like the best are those who are honest, who follow their convictions and speak their truth. We like people who act on their beliefs. They may not always win, but you know what they stand for.

10. Be positive without reservation.

Negative, angry people drag down everyone around them. Work on maintaining a positive attitude at work and in life. Make an effort to look for opportunities and solutions instead of barriers and problems. Whatever the situation, focus on what can be done.

What about you? When was the last time you interacted with a truly likable person? (Or the last time you made someone instantly like you?) What was said? What was done?

Life is short so never regret anything that made you smile!

Have a Happy, Healthy, Safe and Refreshing Weekend,

Love Life! Mitchell D. Weiner Chief Happiness Officer   ..................................................................... ""If you really want to do something, you'll find a way. If you don't, you'll find an excuse." .....................................................................

** Originally published in INC by Lolly Daskal, President and CEO of Lead From Within, a global consultancy that specializes in leadership and entrepreneurial development. Daskal's programs galvanize clients into achieving their best, helping them accelerate and deliver on their professional goals and business objectives. Trust Across America has identified Daskal as a Top 100 Thought Leader in Trustworthy Business Behavior. 

Inspire ME Friday: College Sophomore Exudes Skip, Fire Twinkle

"As Father's Day approaches it should be no surprise that some of the most important qualities for being an effective dad can be especially useful when leading a team or an organization." 

Good Morning Folks,

I connected with a young man on LinkedIn and was so impressed with his profile and the spirt it exudes, I asked his permission to share it with you. Jamie writes...

"I am an extremely passionate student and colleague who strives to not only push myself but push others to a common goal. I love working in teams and groups and figuring out solutions to problems we find along the way. I have great communication skills and am extremely creative. I have worked with so many amazing and inspirational people who have given me the knowledge and skill set to achieve any goal I set my mind too. I love entertainment and entertaining others. Something that differentiates me from a lot of people is that when I am passionate about something, I do everything in my power to make sure it succeeds. No matter what obstacles are in my way, if I love something and am passionate about it, I will find a way to make sure it is a success."  

An acronym for the word passion that I live by is:

• People don’t buy what you do they buy why you do it

• Always believe in everything you do

• Show how much you care about the product or company 

• Success in a business or task starts with being passionate about it

• Identify others who seem just as passionate and come together

• Once you find a passion, follow it and pursue it, others will gravitate to you for it

• Never work just for a paycheck, always do it because it’s something you love

Now there's a young man who knows where he wants to go and has the passion and purpose to fuel his journey. Thanks for sharing, Jamie!

Finally I wanted to wish everyone a Happy Father's day and a joyous celebration on Sunday. In a GREAT read on LinkedIn "Why awesome dads often make great leaders," its author, Founder, cloud software leader Roderick Morris, makes the point:

"It should be no surprise that some of the most important qualities for being an effective dad can be especially useful when leading a team or an organization. During this year’s NBA Finals, we saw leaders on both sides of the court who also showed themselves to be dedicated, enthusiastic fathers. If you’re a dad and a leader, being mindful about common traits that great dads and great leaders share can make you more effective in both parts of your life." 

"The applicability in team leadership is straightforward. The most effective leaders embrace the diverse and differentiated strengths that different team members bring to a situation. If you reflect on the leaders you have worked with who you admire most, those men and women probably recognized and cultivated your strengths. Going through the experience of being a father can help build your ability to do this for others." 

"Every father is accountable for their own impact on their family, regardless of whatever baggage they may bring from their own childhood. Steph Curry and LeBron James are both dedicated fathers, but they came from very different backgrounds. James famously exemplifies the sort of transitional character who “breaks the mold” learned by their father’s example." 

"Likewise, every leadership situation is new. The context of a team and its challenges is always changing. If you’re a dad in a new leadership position at work, don’t just reflect on the lessons from your past professional experiences. Be mindful of the times when you brought greatness to your role as a father: through strength, warmth, and trust. These gifts of fatherhood are universal."

Cheers to all the Fathers, Mothers, Sisters, Brothers and Daughters that support their FSO-employed spouses in allowing them to give their best for us every day for which I will be eternally grateful.

Love what you do and have fun doing it!

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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"Whatever the mind can conceive and believe, 

the mind can achieve." 

– Dr. Napoleon Hill

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Shout Out Wednesday: "Jennifer Is One Of Our Diamonds And Today She Was Flawless."

"Your smile sends out a powerful message: My heart is open to be a friend, to listen to you, to have empathy for you. Inside of me, I have made room for you.” ~~Karen Berg

Good Morning Folks, 

Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. FSO stands solidly on us helping our clients rethink the way their business runs today and how to (re) Imagine their business through FSO and Onsite Outsourcing.   

The reality is, no one knows our client's operations better, we are in it day in and day out so we never stop thinking about how the operation could run better, more efficient – are there better ways we can be organizing our areas better, are there ways we can order things like supplies and equipment to save our clients’ money, can we be more productive in the way we maintain the cleanliness of all areas, Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special – what ways can we improve Hospitality.   

Our people truly make the difference. Client's outsourced to us and we take every opportunity to show them why their decision was the best they ever made.
  Those teammates that we communicate today took the initiative when it comes to owning the areas we manage – they are the experts, they led that charge, they are the folks who help us to (re) Imagine and how we deliver amazing solutions.  

Said one such teammate, "What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable.  I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top."

"What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable.  I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top as it did me. I constantly am looking for ways on how I can help my peers, whether it is hosting Simple Certified, Blue Sky quick reference training or assisting new one man location(s) new hires in areas they are not familiar with."

Now I shine the spotlight on some of the great work our teammates are doing and the kind words  both clients and their managers are telling me about it:

GroupM
So today our GroupM Concierge desk had a special guest...Dr.Oz. 

"When Jennifer checked him in, his host asked if he still needs to show his state ID. Jennifer replied that yes he still has to comply with protocol. With a bright smile she said "Even Larry King had to show his ID". Dr.Oz jokingly replied "Well you can't really trust him". He thanked Jennifer for her help and for being so "efficient".

This is a perfect example that we never know who our next guest or visitor is going to be and that each encounter is an opportunity to shine like a diamond. Jennifer is one of our diamonds and today she was flawless.

Thank you Jennifer, you make us very proud."


Desney, Integro Chicago
"Desney has done a spectacular job in assisting us in the final editing of our client presentations and documents. It is so imperative that our documents are completely free of grammatical and spelling errors.  Desney made our team aware of her particular skill set and we have really benefited from her editing eye. She has also transformed some of our data sets and charts into more aesthetically-pleasing illustrations. Again, we are thankful she has let her specific talents be known!"

Sarah, NY Times

"I just wanted you to know that Sarah Moore is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."

Dian, Metropolitan College 

"I've had the pleasure of working with Dian over the last week and her communication, responsiveness, teamwork, and true leadership was exemplified. While prepping for a site tour I was blown away by how she manages her site and her staff. Her knowledge and articulation of what the team does at MCNY is perfect and her excitement and sweetness is intoxicating. I was so proud to be there and am so proud to have her and her team and her site represent our company. As well, Dian also supported me in an RFP for a new client. I needed a case study around print and after being so impressed with her I decided to leverage this wonderful talent.  She responded quickly, professionally, thoroughly and with great detail. Was exactly what I needed. So appreciative!!!!  Dian is truly an exemplary employee and person and I'm thrilled to have her in the FSO team."

Mary, Medimmune

"I wanted to pass along feedback regarding Mary.  I hired her with some trepidation as she didn’t really have any experience. I thought that if she was a fast learner, she would be a great fit in the team.  

Boy did that turn out great! So far, in the time she has been here (not even two months!), she has learned all of the manual TC protocols, and all of the blood isolation protocols and QC testing. None of this had she had prior experience in. Not only that, but every single team member has made a point to come to me and praise how well and how impressed they have been with her attention to detail, fast learning, and overall good natured attitude. I myself have witnessed her conscientiousness of the team, and how closely she listens and follows direction. She is a fantastic asset to the team, and I’m sure will continue to work hard and do great things."

Anthony, Medimmune

'We have Anthony receiving Medi Director Award for his performance in setting up a major meeting – This is a big deal at Medi - This entails lunch today and $200 gift certificate.     In one month – Ivy has elevated her staff’s performance - You go girl!!!!!:)"

TheresaRenee, IMG Two Kudos****
"Just wanted to let you know that TheresaRenee has been really great and has been helping the legal team out significantly. We have numerous files that need to be organized and shipped due to our impending move and we could not imagine having this task completed in time without Theresa's help. She's also lovely to have around the office and is always quick to jump in and enthusiastically lend a hand where needed. Hope you have a great weekend!”


“I am an attorney up in the White Plains office. I just wanted to send a quick note to let you know how helpful Theresa Renee has been to our group. With the upcoming move she has gone above and beyond in assisting with closing files and handling our boxes with Cleveland. She has truly made our day to day office life less stressful and her overall joy is contagious :) Have a great weekend!”

2014 Stanley Cup Site of The Year Team PwC Chicago 
"We would like to spotlight the FSO Office Services and Records Team at PwC Chicago for a successful 3 floor move which opened today! Mon June 8th. This is the 2nd and largest move that they did and it was truly a team effort. Under the leadership of Alex Vizcarra, Experience Manager every one worked together to make sure every little detail and sometimes heavy physical work got done well and in time for a very successful opening today! OSM, Jan Williams and MAL Mike Dolatowski were very happy and grateful for everyone's help. Lots of smiles and smooth sailing today. We even had a special VIP visitor Sharon Franklin, PwC National Operations Leader - who said; "WOW! It's really beautiful!" Mike was very happy to take her around for a tour of the new facilities and to see mobile hoteling in action in the new space! So, special thanks to Alex, John, Matt, Revondo, Shawntell, Demaris, Jessica, Nancy, Paula, Dee, Myisha, Jordan and Renee for all of your dedication and hard work and for keeping your sense of humor and smiles throughout this long ordeal! You guys rock!"

There is reason our teams compete for awards and though the Chicago team won last year, the contest drives all teams in all cities to giving their extra best for you. Looking not at “What is” but “What can be”, is what sets our FSO superstars like those celebrated here today apart from the other outsourcing companies and what has made us the fastest growing outsourcing company in the nation.

Like at Apple, the single most  important thing about our culture is, it never wears off. It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve. 

Thanks for being with us on this amazing journey.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“A wise man does not disturb the mind of an unwise man" 
~~ Swami

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Career Seekers: So You Have A GREAT SMILE and Positive Energy? We Want To Talk To You

UPDATE July 10, 2015: FSO is having an OPEN HOUSE on Thursday, July 16th from 11am-3pm in our HQ office in NY. IMMEDIATE HIRES for all service lines: Informationalists, mail associates, copy associates, messengers, records associates, security associates, office service/hospitality service associates. We are also hiring site managers, leads and many HR positions including National Recruiting Manager, trainers, HR generalists, Director HRIS/Benefits…come and meet us…GREAT opportunity to join an AMAZING company. We are located at: 19 W 44th Street NY, NY, 9th floor.

"The FASTEST growing on-site outsourcing company is ALWAYS looking for the BEST talent "

Good Morning Folks,

The FASTEST growing on-site outsourcing company is ALWAYS looking for the BEST talent across the (re)IMAGINation, FSO|USA! 

All about Hospitality? 

High level Customer Service? 

Positive Energy and have a GREAT SMILE? 

We want to talk to you! 

We are a back-office support solutions for the professional and Fortune 500 communities. Our focus is on supporting clients with innovative solutions, including redesigning workflow in delivering records services in an outsourced environment to significantly improve productivity, reduce and stabilize costs and bridge technology with end user requirements.

As a National Professional Services Provider and have many on-site outsourcing positions available. 

Specialties: Knowledge and experience in the areas of Records Management, Production Centers, Mail Processing,  general back-office support, front of house and hospitality extraordinaire.

Also Records Associate in NJ + Lobby Ambassadors in NY + and many many more throughout the country. 

I am excited to let you know, in addition to the positions that we are always sourcing for, we have the following approved needs:

Central Region

• Detroit, MI – Office Services Associate/Floor Ambassador
• Regional Floaters (2) -- Must reside in Chicago
• Cincinnati – Informationalist
• Northbrook, IL – Closing Coordinator Assistant/Receptionist

Western Region

• Seattle, WA –Informationalist
• Dallas, TX – Office Services
• Houston, TX – Office Services Lead
• Houston, TX – Floor Ambassador
    Los Angeles, CA –   Lead
• San Jose, CA –Office Manager

Northeast Region

• New York City – Security Officer (6)
• New York City  – Records Associate (2
• New York City -- Concierge
• New York City – Office Services Associate (2)
• New York City – Messenger Associate (6)
• New York City – Security Office Supervisor
• New York City – Mail Lead
• New York City – Records Admin
• New York City – Mail Associate (2)
• New York City-   Office Services (2)

• New York City –Media & Research Assistant
• New York City – Floater
• New York City –Informationalist (2)
• New York City – Office Services Lead
• New York City –Copy Operator
• New York City – Call Center
• New York City – Guest Services
• New York City – Informationalist/Admin
• Philadelphia, PA –Floor Ambassador (3)

Eastern Region
• Pittsburg, PA –Regional Backfill (floater)
• Virginia – Office Service Associate (3)
• Memphis, TN – Business Associate
• Miami, FL – Floater/ Backfill Position
• Gaithersburg, MD—Copy Operator
• Gaithersburg, MD—Mail Clerk
• Gaithersburg, MD—Reprographics Lead
• Gaithersburg, MD—Mail Associate
• Gaithersburg, MD—Mail Lead
• Gaithersburg, MD—Mail Assistant Lead
• Gaithersburg, MD—Conference Service Lead
• Gaithersburg, MD—International Logistics Manager
• Virginia –Lead/Copy Mail
• Virginia –Mail/Repro (Floater)
    Washington D. C—Receptionist

We can’t do this without you so let’s really start to add GREAT talent…send us your referrals today!! If this is you, or someone you know, please your resumes and referrals directly to brightfuture@fso-outsourcing.com.

Have a GREAT Day and a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .

"Believe you can and you're halfway there."
-Theodore Roosevelt

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . 

Shout Out Wednesday: We Love Customer Appreciation!

"It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."

Good Morning Folks,

I was very fortunate to attend and be part of something amazing, at ALA Nashville we continue to make our FSO brand the greatest our industry has ever seen!!!!! I wanted to congratulate the Nashville team. You represented my company beautifully. I enjoyed my time with each of you very much. We learned a lot. We bonded a lot and we have seen how the FSO brand is gaining traction and how disappointing our competitors are. The FSO takeaway from the administrators visiting our booth was:

That in mind, our clients love what we are doing for them. When they take time to write like this after months of being disappointed by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.

Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.   

We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why prospects have chosen FSO and why our clients retain us – not because we have are trying to push equipment and not because we are this massive bureaucratic organization that moves as slow as a snail.  

People want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Hear it direct from our client's mouths:

Demetrius, Y&R (2 Kudos in one month)
"I just wanted you to know that Demetrius has been a great help with my move – and as I mentioned to Marianne, he is a true professional, always happy to assist us, does a thorough job (and quickly) and always with a smile. He keeps the Solutions Center in “tip-top” shape and you can tell everyone respects him. You are very lucky to have him on your team. “Go Demetrius!  Yea, Team!”

"I couldn’t agree more, Demetrius is a consummate professional and always willing to help out.  And, he does a great job managing our FSO team here at 3CC."

First Republic Bank Team
"I am so proud of the achievement you guys made in such a short period! I am confident that we can continue to move forward.  Great work!"
                                                                                             

Miranda, Moses & Singer LLP
"I wanted to take a brief moment to recognize one of your temp employees Miranda . She has done a superb job, is always willing to help, her computer skills and her work ethic are fantastic.  She is always willing to assist and her work is always done professionally, on time and error free. Most of her time is spent assisting the Marketing department, especially with events and attorney bios. But there are many times she will assist Reception, Records or even with document reviews with the attorneys.  She asks great questions and always follows through to make sure her assignment is completed to the satisfaction of everyone. She is a model of the FSO culture and embraces the Passion, Productivity and Pride in herself, her job and her company. I just wanted to pass along some good news and I know you love to receive these notices about your employees."


Victor, IMG (2  Kudos in 1 month)
"I just wanted to send a note about Victor Pena. He’s been a tremendous help over the past year-plus.  Like, truly excellent at his job. He responds virtually IMMEDIATELY to requests, and I can’t remember a single instance that I didn’t get the desired outcome. 
Most recently: last week, I had an issue where my assistant put in the wrong address on a very important document to be sent to China.  My Chinese counterpart never received the document. I sent Victor an email on Thursday at 10:00 pm (yes, at night), not expecting a response until the next day. But by 11:00 pm, Victor had called Chinese UPS and figured out the issue with the address and got the document re-routed.  (To be clear, the initial address mistake was not Victor’s fault but mine/my assistant’s.)  This was just one example of Victor’s tremendous work. I’m extremely happy that he’s around, and it’s been a great pleasure having him work with us. Thank you for sending my package. You play a key supporting role that allows me to do my job most effectively. You’re the best!"

Shirley, FSO
"Here is a shout out to you. YOU ROCK!!!  You are one of the most generous directors I have ever worked with. Your acknowledgement means a great deal. It feels amazing working in your positive environment and under your management. It is indeed a great opportunity for individuals like me."

Phil, Societe Generale 

"I wanted to extend kind words and praise of excellence  to Phil. We're long overdue with this note to you, as we're still getting settled into the Park Ave site since arriving from the former Newedge.

"From our first day, Phil was one of the first people to greet us. He politely explained the services of his department, introduced us to his staff, and took us around the floor to show us key locations. He has a polite and friendly demeanor and is extremely well versed in his tasks at SG. He treats us as though we had already been here for many years before and continues to make us feel welcome. This note includes the other members of his staff - everyone each so wonderfully aligned with the commitment, dedication and spirit of the Firm.  The way it should be.  It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."

Instinet Team
"Team- I wanted to say thank you for your efforts in a successful desk move. We appreciate the weekend work and the attention to detail in making it a smooth event."

Erica, PwC Boston

"Erica has taken on a new task of Training rooms on the 11th floor and she is doing a fantastic job with her new  role.  Clients on the floor have noticed her great attitude and hard work ethic.  Erica is working diligently to ensure that the 11th floor training rooms are a  success.  She is going above and beyond with her new role. Training rooms are a very busy task to handle and she is doing awesome.  I am excited to see her flourish in this new role and she clearly displays the FSO skip, fire, twinkle and WOW!s the client!"

Charlene & Kelsey, PwC Philly

"A Shout Out goes to our Records team here in Philly. Charlene and Kelsey both worked tirelessly to clear out the Temporary Check-in shelf and have literally moved mountains (of files). They worked closely as a team and demonstrated what it is to keep the client in mind and deliver the best possible service to our client and our Team."

Mike, PwC 300Madison Security

"Mike has been extremely diligent and efficient in making the transition to the new JLL service request system. He has garnered high praise from our biggest client and has enabled clients and co-workers to continue a smooth and seamless operation." 

PwC Los Angeles Team

"The entire team deserves a SHOUT OUT for the hard work and dedication they gave for the Tax Mobile Hoteling. As part of this initiative, this team worked early and stayed late over the weekend and was responsible for cleaning whiteboards, emptying file drawers, stocking supplies, moving monitors, replacing pc chargers, wiping and cleaning workstations and offices. It was a tremendous effort accomplished by the TEAM, as one. We had staff working long hours – even late evening hours - and we couldn’t have done it without them."

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“To lead people, walk behind them.” – Lao Tzu"

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