Shout-Out Wednesday: "Amazing" Works Here

"She is hard working, efficient and her attention to detail ensures projects are completed correctly."

Greetings Folks,

Our clients love what we are doing for them. 

Here are some of the amazing things I am hearing about our motivated, team-oriented, passionate people. "Amazing" describes all that are mentioned here. I am honored to be in their company.

From Our Wall Street / Financial Services Clients

Christian – Financial Technology
"Kudos to Christian for exemplifying the FSO DNA and doing a great job. His passion to provide the best service is evident in all his does."


Ashlee – International Bank
Kudos to Ashlee Black for braving the elements to make it to the site during the snow storm a couple of weeks ago. Thank you so much Ashlee!"

Cristiane – International Bank
"Kudos to Cristiane for taking full ownership of her new role as Client Relations Manager. She has taken the lead to ensure her team is providing the best possible service. She has also taken the initiative to set expectations of her team for everyday tasks."

From The World's Largest Professional Services Firm 

Ezra  – Madison Avenue
"Kudos to Ezra for always providing prompt and efficient service. He handles every request with a sense of urgency and all with a smile on his face. His quick response is always appreciated."

Marlen – Madison Avenue
"Marlen was a great help in making sure that one of the floors at the client was fully stocked with supplies after an extended period of time. Marlen patiently and carefully went through everything to make sure that the department had all the needed supplies by close of business."

Elaine – Madison Avenue
"Kudos to Elaine for her continued support to our client and her representation of our “All Hands In” philosophy. Recently, she assisted in the planning and execution of an onsite conference. She also assists many of the projects that are in full swing due to tax season. She has offered her assistance time and time again with tasks that have strict deadlines. She is hard working, efficient and her attention to detail ensures projects are completed correctly."

Ezra – Madison Avenue
"Ezra is a great asset to the 35th Floor. He has assisted in booking meetings at three different locations as well as carried out other tasks asked of him. Ezra is approachable and willing to assist in anything and everything that is asked of him. His efficiency and responsiveness make the day of those around him go by so much smoother."

Kimberly – Madison Avenue
"Kimberly does a great job at welcoming all who arrive with a warm smile and high energy. She instantly makes everyone’s day as they arrive on site."

From Our AMLAW 200 Clients

DeCorrey – Dallas
"Kudos to DeCorrey for his great work on a special project. He worked very hard to ensure that the project was completed in a timely and efficient manner. He also ensured that everything was organized for presenting the very next day. His participation and work on this project are appreciated."  

Linda – Dallas
"Way to Go Linda for providing exceptional customer service on a daily basis. Her ability to always go above and beyond, and her attention to detail in all she does is appreciated."

Jennifer – Newark
"Jennifer has been very helpful as the client prepares for a big event. She has been assisting with anything and everything that has been asked of her. Her attention to detail and organization skills have been essential in preparing for the event."

Nadia – Newark
"Kudos to Nadia for her professional, friendly and upbeat attitude. She is a joy to have at the site and they looking forward to seeing her smiling face every day."

 At One Of The Big Four Mobile Communications Companies

Vince – Richardson
"Vince can always be depended upon to handle every request with urgency and efficiency. We are truly grateful to have him part as the team and provide great service."

Marco – Bellevue
"Marco continues to go above and beyond. Recently, without hesitation, he helped with a task when all the rest of the staff had already left for the day. He stepped up and helped out on very short notice. and were thrilled with his assistance."

Thanks fort taking the time to write to me about these gifted employees. The PERSONAL touch AND CARE that our clients complimented us on…this is what sets us apart.

I am always eager to hear more about how we are doing.

Have a GREAT day,


Mitchell D. Weiner
Chief Happiness Officer

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 “To find a fault is easy; to do better may be difficult.”
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Shout-Out Wednesday: High Marks For The FSO Team

"I’m very impressed with the responsiveness of this team and I really appreciate your commitment and willingness to jump in whenever needed and your desire to do whatever it takes to get the job done."

Good Morning Folks.

When a client takes the time to write about a great job and spends a moment to acknowledge something special that has been done, or from what they may hear from an end user, the individual and or the team have made that impact that differentiates us from any and all of our competitors.

Here's some feedback I received on the folks who serve our clients every day.

From Our AMLAW 200 Clients

Marcus, Ryan & Ty  – Dallas, TX

"Marcus, Ryan & Ty all received Kudos this month for consistently going above and beyond, especially in a recent after-hours emergency. Their quick thinking and response was key in this situation.They not only helped the sick person onsite but called 911 and stayed with the them until help arrived."

"An army of support snapped to the rescue this morning when I needed help. I can’t end my day without thanking this entire group for your responsiveness. That has to be the fastest conference room turnaround I have ever seen.   Many thanks."

Frank  – Dallas, TX

"Frank has done an impressive job at taking ownership of his position. His attention to detail assist in making sure that a task was done correctly. He informed the correct individuals and our client was incredibly thankful."

Chris W – Houston, TX

"Chris is an absolute joy to work with. He takes on any task asked of him with efficiency and professionalism. He is always up for helping in anything and everything he can." 

Marcus M – Dallas, TX

"Kudos to Marcus for taking the initiative and assisting in unpacking and setting someone’s new Varidesk. Marcus is always upbeat and shows a wonderful demeanor while delivering services to the client."

Nicole – Chicago

"Nicole's impact has been immediate. The site has been reorganized and kept in pristine condition. She has demonstrated amazing organizational skills and partners very well with others at the site. She has a great attitude and a sense of urgency in all that she does. We appreciate her work ethic and her willingness to support."

From The World's Largest Professional Services Firm 

Jasmine – Madison Ave.

"Jasmine not only greeted candidate coming into the office, but also made sure they were directed to the correct floor. She also made sure that the client was aware when the candidates arrived and where they could be found. Jasmine also demonstrated patience and understanding with all of the questions the candidates had."

Randy  – Madison Ave.

"Kudos to Randy for working very hard to ensure everything is in proper order on the 29th Floor. Everything from the bathrooms  to the pantry is always clean and organized.  His work is exemplary and very much appreciated by all on that floor."

 From Our Wall Street / Financial Services Clients

Chris – Algorithmic Trading

"Chris went above and beyond in tracking down a very important package at the client site. The package went missing and Chris made sure to exhaust all locations until the package was found and placed directly in the recipient’s hands. His dedication and tenacity is noted and greatly appreciated."

Orelbi – International Bank

"Oriel consistently provides great service to the client, exemplifying our company standards and qualities."

From The World's Largest Advertising Companies, NYC

Marcos – Madison Ave

"A huge thank you to Marcos for springing into action during an emergency situation at the client site. Someone fell and was injured on site and Marcos immediately assisted, bandaging the person’s knee and even staying with them until the ambulance arrived. HE is truly an example of the “All Hands In” philosophy."

Rosa & Jose – Madison Ave

"Rosa and Jose consistently go above and beyond in everything that they do. They truly exemplify the three P’s: Personal, Passionate & Productive."

Manny & Nicolle – Columbus Circle

"Great job to Manny and Nicolle for doing such a great job in helping the client during their Creative Boot Camp event. They were both very involved, engaged and delivered exceptional services and assistance."

From Our Clients In Property Management

Tiana  – 70 Greene

"Tiana goes above and beyond to ensure that the client is taken care of every day. She also takes time to pitch in and assist when she can to make sure everything runs smoothly."

At One Of The Big Four Mobile Communications Companies

Terence –  Bellevue

"Kudos to Terence for his great communication skills to the customer and he tireless work in making the impossible almost always possible."

DMarkiel, Musa, Terence & Ashton – Bellevue

"Great job to the team for going above and beyond on a high visibility project at the client site. Not only did they stay late the day before to set up but also step in the day of the event and ensured everything went off without a hitch."

From The NYC HQ Of The World's Preeminent Daily Newspaper

Re: Anthony 

"Anthony is a great asset to the site. He handles anything and everything that is asked of him with a spring in his step and a smile on his face. He also starts off every morning with reading everyone’s horoscope which starts the day off on a positive note."

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

On behalf of the entire FSO leadership team, we are committed to identifying and driving change to provide the very best experience for our clients and employees. We will continue to evolve, innovate and change with the times to ensure we are exceeding your expectations in delivering phenomenal solutions that promise to take better care of the people, improve service, and reduce costs.

To those applauded today, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

Have a GREAT day,

Love Life!

Mitchell D. Weiner
Chief Happiness Officer 

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"Too many people miss the silver lining because they're expecting gold." 
~~Maurice Setter

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Shout-Out: Cheers To Our FSO Rockstars

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

Good Morning Folks,

Hearing feedback about some of the AWESOME ways our motivated, team oriented, passionate people support our clients is one of the joys of my position.

I'd like to share some of my favorite kudos received in letters and emails so far this year:

From The World's Largest Advertising Companies, NYC
Re: Manny & Nicolle 
"Great job to Manny and Nicolle for doing such a great job in helping during the Creative Boot Camp event. They were both very involved, engaged and delivered exceptional services and assistance."

Re: Marcos
"A huge thank you to Marcos for springing into action during an emergency situation at the client site. Someone fell and was injured on site and Marcos immediately assisted, bandaging the person’s knee and even staying with them until the ambulance arrived. HE is truly an example of the “All Hands In” philosophy."

From Our AMLAW 200 Clients
Re: Clemencia, Stephen & Demetrius  –Boston
"These three awesome employees go above and beyond the call of duty for me when there is a request or issue while always being professional, efficient and friendly."

Re: Lisa & Team – Hartford
"Great job to the team for their support and great job in support of a meeting at the client site. The team's efficiency allowed for the training session to run very smoothly."

Re: Office Services – Boston
"Just wanted to send along a belated but sincere thank you for helping me last week with my VERY last minute request to create spiral bound presentations for a meeting 'in 15 minutes'. I apologize for the urgency of the request but appreciate the team getting this done -- with a smile no less. Great job team!!!"

Re: Marcus – Dallas
"Kudos to Marcus for taking the initiative and assisting in unpacking and setting someone’s new Varidesk. Marcus is always upbeat and shows a 
wonderful demeanor while delivering services."

Re: Pat – Boston)
Congratulations to Pat Murphy for winning the Site Manager of the Year 2016.

At One Of The Big Four Mobile Communications Companies 
To: Mariel, Musa, Terence & Ashton – Bellevue
"Great job to the team for going above and beyond on a high visibility project at the client site. Not only did they stay late the day before to set up but also step in the day of the event and ensured everything went off without a hitch."

To: Terence – Bellevue
"Kudos to Terence for his great communication skills to the customer and he tireless work in making the impossible almost always possible."

 

From A Healthcare Leader
To: Martin – California Laboratory 
"Marty does a wonderful job and goes above and beyond. Last week, there were a few times where shipments came in late, and he focused on getting the job done before going on his lunch. He ended up taking lunch almost 2 hours late! He told me didn’t mind, he just wanted to do a good job! He is very committed to his job and I am very grateful to have him as a part of my team!"

To: Claire – California Laboratory 
"Claire works hard to complete all tasks assigned to her! She has the skip, fire, and twinkle that FSO looks for! Since moving up to this position, she has been amazing, and I don’t know what I would do without her!"

To: Yang  & Li Y – California Laboratory 
"Yang & Li work hard every day to fulfil the demands for end users. Even with little notice, they are able to prepare plates everyone. They do the best that they can to uphold the level of customer service that FSO is proud of!"

 From Our Wall Street / Financial Services Clients

To: Orelbi – International Bank
"Orelbi consistently provides great service to the client, exemplifying our company standards and qualities."

To: Janessa –  Big 8 Accounting Firm, Chicago
"Awesome job to Danielle for her attention to detail and noticing a duplicate lunch order. Her great customer service and quick response is truly appreciated."

To: Jonathan & The Team –  Financial Services
"Great job to Jonathan and his team for being so efficient during a client event. They all went above and being as always and the success of the event could not have been possible with them."

To: Kelly – Financial Services
"Extremely grateful to Kelly for all she does every day. From ordering food to coordinating with facilities to booking rooms, she has been a true asset to the operations."

To: Sharifa – Financial Services
"Sharifa has become the client's right hand woman. She goes above and beyond with booking rooms, printing names tags, welcoming candidates and overall logistics."

  To: Rossi – Big 8 Accounting Firm, Chicago
Congratulations from our clients to Rossi for being named Associate of the Year.

From The NYC HQ Of The World's Preeminent Daily Newspaper

To: Louis – Times Square

"Kudos to Louis for making an urgent hand delivery. His efficiency and quick action is appreciated and shows his impact in such a short time with the organization."

There are no unimportant positions in a firm, and any person (like those commended above) that is interacting with clients is contributing to the overall impression of the client's firm. All of our employees that interact with clients are carefully selected and trained. So I'd like to commend Shalaine for her incredible patience in all her comprehensive orientations and training. She is always supportive, encouraging, compassionate to her training team and students.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"There is nothing wrong with you that isn't made worse by being unhappy. Make yourself better, by making the best of everything."

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Shout-Out Wednesday: Smart, Creative, Passionate and.. Appreciated!

"We truly appreciate your hard work, efforts and dedication to the company and our clients."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are what we are hearing about FSO staff:

From One of The World's Largest Advertising Agencies...

Re: Christopher

"Chris always finds a way to uplift his fellow teammates. He leads by example and has really come into his own now that he is leading the closing shift."

Re: Jaclyn

"Jackie is a super star! She is always lending a helping hand. Her help in training our recent new hire, has really shown how much she cares."

Re: Jason

"Jason has acclimated well to our site. He has taken on a lot of responsibility and been a huge asset as the holiday season picks up."

Re: Raven

"Raven has been crucial in keeping our mailroom organized and up to date. We are extremely grateful for the skill sets she has and her willingness to help the team grow. She is a delight and always has a smile on her face. She is always willing to go out of her way for us and I just can’t tell you how much happier I am at work.  It is hard to always work, but then when you work with employees like Raven, you don’t mind having to come in to work."

Re: Demetrius

"Demetrius Pelzer was a huge help a couple of weeks ago in helping us to prepare for our annual event. This day is a huge event with lots of presentations and activities happening simultaneously throughout the day. Demetrius was able to step in and assist with some of the technical difficulty during the set up. His assistance was absolutely essential in having a successful event."

From Our Clients In Property Management

Re: Carlos — Wall Street

"Carlos was a great asset in assisting to make sure that UPS was delivering and picking up packages every day from the client site. The client had previous issues in setting up and confirming this information with UPS and Carlos made sure to follow up with both the client and UPS until this was all settled."

The team at one of our prime luxury buildings celebrates Cindy’s birthday last week with a beautiful cake and a thoughtful gift.

From Our AMLAW 200 Clients

Re: Lisa & Team - Hartford, CT

"The team assisted at very big awards event in Hartford. They helped with greeting guests, checking coats, cleaning up and all the other little things. Guests truly felt welcomed and it was truly appreciate by all. They were also a great help in decorating the office for the holidays. The team was able to make the office looks absolutely amazing."

Re: Blaine — Drinker Biddle

Even though Blaine has only been with the company for a very short time he has already had a positive impact in the operations at the client site. He has acclimated very well and helps out whenever and in whatever is needed. Welcome and thank you!!!

Re: Ryan — Dallas

"Ryan’s great work has been impressive. His customer services and communication skills have been essential in getting projects and requests execute quickly and efficiently. His sense of urgency and importance are appreciated every day."

Christian & Sergio — New York City 

"Special thanks to Christian & Sergio who definitely went above and beyond last week. After the client closed for the long holiday weekend, a rush high profile request came through. Both Sergio and Christian jumped right in staying late into Wednesday night as well as working all day Friday and Sunday to ensure the project was completed for set deadlines."

Re: Andrew

"Andrew is so helpful and efficient. He jumps right in and helps in all things. He responds to request immediately and makes sure that things are followed through to completion."

At a Client in the Healthcare Industry:

Re: Yang — California  (Also our "Site of the Month")

"Yang is hard working, experienced and very knowledgeable and a great asset to us. She has been very cooperative and quite often goes the extra mile to support all project and needs."

From A Large Electronics Manufacturer

Louie & Mailroom Staff —  New Jersey

"HUGE thank you to the team lead by Louie for turning a space at the client into a functioning conference room for a large workshop that was taking place the day after. The teams quick response and efficiently not only allowed the conference to proceed as schedule but it helped avoided other logistic issues had the team not reacted so quickly."

From The World's Largest Professional Services Firm 

Re: Francis & Floor Host Team — Madison Avenue

Kudos to Francis and her team!!! Her great spirit and bright smile make working with her such a job. Her leadership skills are apparent in the way her team pulls together and attends to all who arrive onsite. Her pleasant and professional attitude have definitely rubbed off on her team and it was very apparent during last week’s Thanksgiving event. All guest were attended to with little to no wait which made the event even more enjoyable."

A huge thank you thank you to the Training Team for our amazing team building event. We built vision boards and had the best time ever! We had an amazing year with many accomplishments! Cheers to you and we are looking forward to an amazing year ahead!

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Know that you are all APPRECIATED!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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'"Stop being afraid of what could go wrong and start being positive about what could go right"  ~~ Zig Ziglar's New Year's Resolution

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Shout-Out: Saluting Our Folks Who Go The Extra Mile

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

Our clients love what we are doing for them. When they take time to write to me, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated. Here's what we are hearing about our folks:

From The World's Largest Professional Services Firm

Re: Security Team 

"The client sent along their appreciation to the team for assisting with a very difficult and last minute situation. The team is also short staffed but they were able to assist the client in the most efficient and professional manner. The client was very happy with the efficiency and professional that not only this situation was handle but also with the day to day services. Go team!!!!"

Re: Kimberly 

"Kimberly goes above and beyond every day. She checks every day if there is anything additional she can assist with. She ensures that all conference rooms are not only ready for scheduled meeting but that they are also cleared out after meetings. She is also so pleasant and courteous. Her attitude truly makes it a joy to work with her every day."

Re: Melissa & Elaine 

"Melissa and Elaine stepped in recently and assist with the transport of supplies and the set  for a huge meeting at the client site. They were also very attentive to other details that were needed for the meetings. Kudos Ladies!!!!"

FSO Attends OBT Gala

From Our AMLAW 200 Clients

Re: Steve Young – CMR, Frost

Great big thank you to Steve for all his Excel training sessions. His patience and expert knowledge on everything Excel is incredible helpful no matter our responsibilities. He makes the training session entertaining and engaging and that makes the material easier to understand. Thanks Steve.

From One of The World's Largest Accounting Firms

Re: Jason, Renee  & William

Congratulations to the team for a successful kick off at this new client. The team was very helpful and efficient in getting the new office opened and set up. They have been very welcoming to not only staff but visitors as things continue to get settled into at the office. We look forward to many more great things from this brand new team.

At A Large Condominium

Re: Zahir 

The client has repeatedly commended Zahir on his excellent customer service and a model concierge. The client is delighted with his professionalism, and enthusiasm. 

At One Of The Big Four Mobile Communications Companies

Re: Mail Services –  Atlanta, GA

Congratulations to the team who have worked tirelessly for the client. They handle every request with a sense of urgency and are proactive in anticipating the needs of the client. The leadership displayed has also put the client at ease and comfortable that things will be addressed in a timely and efficient manner. Kudos!!!

Re: Christina & Cindy- Chicago, IL

"Kudos to Christina and Cindy for this overall great work at the client site. Christina is always cheerful, professional and willing to help wherever needed. She has been a tremendous help on special projects. Christine goes the extra mile and provides high quality service every day. Great Job Christina!!!!"

To The Office Services Team At A Wall Street Financial Services Giant

"Thanks to the efforts of the Office Services team the client was able to sponsor a very successful event. The outstanding support of the staff was a direct result of the team’s tireless efforts and attention to details. Kudos!!!!"

From Our AMLAW 200 Clients 

RE: Charles – California

Thank you Charles being instrumental during a prospect site tour. His professionalism and knowledge were helpful. Great job!!!

Our Chicago welcomed me during his visit recently. They even got me the perfect gift.

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"Success is how high you bounce after you hit bottom" 
~~ General George Patton

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