Winning Isn't The Only Thing It's Everything!

"Lets get that word out there.  FSO USA. We are on fire." 

Good Morning Folks,

Well I woke up to yet more snow in NYC. And it says it is going to be a week of snow. Three storms in a row. But that didn't stop the Seahawks last night! And a little snow won't stop FSO ever.

Talk about having a strategy to win and witnessing one of the most dominating team performances ever!

They certainly did and shut down Peyton Manning. That was not luck. All strategy. Just like us.  Nothing is won or gained on basic skills. It is all wining, planning and of course a ton of STRATEGY. 

The Seattle Seahawks played an outstanding game and became the winners. Total domination on all fronts from special teams to starters. 

They started the year asking each other WHY NOT US? 

Every day the team came in and gave it all they had. Each individual player and coach gave it all they had. 

They would accept nothing short of a win in the big game.  

A game to remember for sure and another one those great life experiences - just like the Seahawks - FSO is on fire and Inspiring a Nation.

It's all about team work!

With that in mind I want to share with the world on this blog, what we do at FSO to inspire team work and bring out everyone's best.

In order to properly recognize our folks who go above and beyond providing the highest level of hospitality for our clients, I’m thrilled to (re)present our our (re)IMAGINED Awards & Recognition Program for 2014:

==> (re)IMAGINE Associate Award
This monthly award will be given to FIVE Associates across all. The criteria for winning this coveted award will be based on: Kudos, Performance & Best Practices. The reward? Cash Prize and Framed Certificate of Recognition.

==> Kudos Distinction Award
This award will be given to one FSO Associate who receives the most amount of unsolicited client kudos in one month. The reward? Cash Prize and Framed Certificate of Recognition.

==> Inspiration Award
This monthly award is for our Experience Managers who demonstrate: unbeatable leadership, drive cost savings and earn top service scores. The reward? Cash Prize and Framed Certificate of Recognition.

==> Make it Rain Award
As the names states, this monthly award is for our Experience Managers who as we like to say, ‘make it rain’ – earning top revenue generation. The reward? Cash Prize and Framed Certificate of Recognition.

==> The Maximizer Award
This monthly award is for our Experience Managers who achieve top margin improvement at his/her sites. The reward? Cash Prize and Framed Certificate of Recognition.

==> The Mitch Weiner Light It Up Award
Probably the ultimate of all awards, The Mitch Weiner Inspiration Award will be given one employee across our entire enterprise each month. To qualify, you must demonstrate leadership, inspire others, produce outstanding results, comply and adhere to the Client and Employee Love Fest and deliver on Mitch’s message, vision and legacy daily. Certainly no easy feat, the recipient of this award will receive: Cash Prize and Framed Certificate of Recognition.

==> (re)IMAGINE Hospitality Site of the Month
One of the more highly competitive and coveted awards for FSO is our (re)IMAGINE Site of the Month. To put the competition on an even playing field this year, we broke out our sites into two categories strictly based on headcount. They are as follows:

• *The Paramount Group – Includes sites with 5 headcount and below 
• *The Colassal Group – Includes sites with 6 headcount and above

Represented by a Stanley Cup Replica, the award goes to the most outstanding FSO Site of the Month in each of the above mentioned categories. In addition to showcasing the accomplishment with a trophy, each site that wins will be provided with a social event budget to host a gathering of their choice (catered lunch, ice cream social, bowling party). 

Winners of this award will automatically be entered into the running for our (re)IMAGINE Site of the Year. Cheers to teamwork & collaboration!

Our January winners will be announced right here soon.

The future is bright, and I promise you I personally could not be more focused on helping each and every one of you achieve your greatest success. 

Never lose that skip in your step, fire in your belly or twinkle in your eye!

Have a great day folks and see you all soon.  

Mitch :-)

Mitchell D. Weiner

Chief Happiness Officer  

BONUS TO THINK ABOUT:

It's Time For Shout Outs! WOW – HUGE CONGRATULATIONS TO ALL OUR AWARD WINNERS!!

BBDO Team

"We have an awesome product. We have competitors asleep at the wheel and a boss who pushes for greatness."

Good Morning Folks, 

Due to great strategy and planning, 2014 is poised to be another banner year for FSO. We are going to *light up the nation*! If you love seeing the FSO spirit in action, and reading all the Kudos, today's post is for you.

First, I want to give well-deserved recognition to all our winners– from the EM of the Month to the MVP Award and onto the Passionate Powerhouse Award – this is what it is all about and what we are and will be known for.

Experience Manager of the Month:

November- Kevin Jackson, ASME

December- Christian Diaz 

FSO MVP of the Month

November- Alred Pereira, ED 

December- FSO HQ Office Services Team 

FSO Passionate Powerhouse of the month:

November-McCarter & English

December- Y&R

From Left to Right our staff at: BBDO, Cahil Gordon, Univision Miami, Sarah Lawrence College, American University, UN Bookstore, Schnader & Univision

==> CCO Shout Outs
Here are some of the AWESOME things our clients are saying about our motivated, team oriented, passionate people…

Juan Tinch & Ezequiel Martinez, Univision, New York
"I wanted to take just a moment to acknowledge the amazing support of the ETS Team and NYC Mailroom, Cynthia and last but not least Elideth here at Univision provided with getting computers and phones and all the extra equipment situated. The move could not have gone better or smoother."

Brennan Becker, CAPCO
"Definitely one of a kind. Yes the mark of greatness, is when the small things count. Like her name means in Yiddish, 'Fire'."
    
The FSO Team at CAPCO

Team at McCarter & English, LLP 

Marcus Williams & Devon Spencer, McCarter & English, LLP 
"Last Wed. at about 4:30 p.m. I unexpectedly  needed a file for a meeting that had just been called for last Thursday morning.  My secretary was gone, as was Tracy the paralegal, who had to leave earlier than usual because she was worried that her pipes were freezing at home. Marcus and Spencer appeared at my office door at about 5:15, file in hand.  I was able to prepare and go to the meeting the next morning with the papers I needed. It sounds trite, but we truly are a family here and when people go over and above to help someone else, they are worthy of recognition.  Thank you, Marcus and Spencer. You made the firm look good."

Toni Ann Stevens, Unicredit
"Toni Ann is a rockstar's dream! Really wonderful and detail orientated. Even the toughest person to handle within UniCredit has nothing but raves for Toni Ann. I am so grateful she is the person filling in for me while I am away taking my class, I don't have to worry about a thing. Thank you so much for finding her!!"

Julieta Capote, Moses & Singer LLP 
"Julieta came to work on Friday January 3rd, and despite the snow storm and transportation difficulties, she arrived early to handle our bagel breakfast.  She is amazing, has a wealth of talents, and is just a pleasure to have at our site."

The FSO Staff at The Cliffs, New Jersey
"I just wanted to send you a quick email to let you know that two of the staff at the Cliffs went Above & Beyond for me in the last couple days. I caught that awful stomach bug that is going around. I called down to Martin on Friday morning to call the paramedics and he instantly was upstairs to help me. He also went to the store to pick me up a few things that the paramedics recommended. I honestly don't know what I would have done without his help these last few days."

The Team at CAPCO

Gabrial Santant & Roger Rios, CAPCO 
"I have never been more impressed by the way Roger and Gabriel take care of this place! Just the mere fact that I have only been here 3 weeks and their work has made an impression on me speaks for itself."

Not only are they always extremely friendly and helpful, everything under their realm is always in tip top shape - there is never a want for anything because they are always ahead of the game.  Wanted to just share that with you and make sure they get recognized for their hard work because they certainly deserve it!"

Clare Gallagher, CAPCO
"I wanted to formally recognize Clare for the help she has provided over the last few months. I moved to New York in early September, and Clare has consistently worked to ensure that I have settled in with a minimum of fuss. She was particularly helpful in sorting out my company phone, which I had a few bespoke requirements with. She has also been very helpful with numerous room requests and AV requirements."

The FSO Team at Fross Zelnick 
"All of the filing room staff is in the same unique position as a singer's accompanist and is generally taken for granted by the people they help. I cannot survive here without you, without your help, your supportive quick response, your intelligence and know-how - and flexibility (when I know accutely how thin you are spread some days). I know this does NOT make up for all the pressure that I have personally placed you under, but thank you for all of your help. I could not survive without you."

The FSO Team at Schnader, Philadephia, PA
"The secretaries on 34 wanted to thank Drina for helping out and organizing our copy stations.  They look great and are perfectly organized.  We appreciate her going the extra mile! It makes our work easier. We think all of the mail & records staff have been really friendly, pleasant and quite helpful!  Thanks for doing a great job!"

The FSO Team at Schnader 

Brayhan Cuervo, Neuberger Berman
"With Melissa out, Brian's help has been invaluable to us. We have thanked him 100 times :) but thank you to you and Tracie for making this happen and your ongoing support

The FSO Team at Richemont 
"Here at Richemont we just completed about half of several extremely large moves and construction projects with more on the near and far horizon. I could not have managed or completed these without the entire support of my team. Everything went, and is going very smoothly, with these projects, and this is mainly due to the dedication and strength of the team. I have no doubt that with everyone's continued support, all remaining projects, and especially the move of Cartier's offices, will be a huge success."

Kevin Jackson & The FSO Team at ASME
"I can’t say enough, Kevin is on top of it – he teaches, he trains, he cares. The staff are not only helpful but they really know things. Their knowledge has been phenomenal in supporting me and ASME. The team is in harmony, they are so helpful and if I ask for anything they are all over it and so proactive and get it DONE."

Christine Vanhorne, Brookfield Asset Management

Team at New York Times

"I don't know where to begin...you were a dream to work with. From start to finish I was impressed by how professional you handled everything and how everything was flawless. The dinner itself was beautiful.  I am still besides myself at how well everything came together. It was a pleasure working with you and I congratulate you for a job well done!"

The FSO Team at NY Times
"I just ran into Catherine Dolan in the cafeteria this morning and she complemented you and FSO for such a great job that was done in making sure the equipment was delivered as needed for their show this weekend. Catherine praised you personally and FSO as a whole, how professional and committed the company is."




Donald Myers and Jose Hernandez, Shiseido
"They helped the Miami team plan and execute an outstanding seminar. They were always warm, kind, hospitable and willing to help. The Miami team was incredibly gracious and highly complementary of the group and their experience with your team."

The FSO Team at Shiseido

Luis Muniz, Clyde & Co. 
"Thank you very much for helping out on the Office Services project at Clyde & Co. I really appreciate your willingness to help out outside your current position and other locations that you cover for FSO. It is helpful to have someone who has had experience with similar issues on previous projects to offer guidance. I know FSO, Clyde & Co and myself are very happy to have you assisting in this matter."

Team at Clyde & Co.

Candace Britt, GLM 
"I wanted to give Candace recognition for her work with Eva. These past two days Candace has made sure that Eva has not missed a thing. Candace breaks everything down to Eva so that there are no questions and to prevent mistakes. This shows that Candace takes her job seriously. On top of Candace doing her job and helping Eva, Candace has this warm, approachable, “hey I’m here if you need me” attitude. She is kind and never gives you the impression that any of your questions are silly. Candace is an amazing TEAM PLAYER. Always willing to jump in and help."

As we continue to expand our national footprint with a keen focus on hospitality and concierge service, communication remains key. 

Take a moment to realize we are the only company in the industry celebrating every site for their amazing work. 

Cheers to our winners for striving for perfection now and in the future.

Have a GREAT Day. Love Life & let’s keep the energy and passion rolling!!!

I'll be a seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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Success - "To laugh often and much; to win the respect of intelligent people and the affection of children; to earn the appreciation of honest critics and endure the betrayal of false friends; to appreciate beauty; to find the best in others; to leave the world a bit better, whether by a healthy child, a garden patch or a redeemed social condition; to know even one life has breathed easier because you have lived; this is to have succeeded." Hat Tip Dawn Giuffrida
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Shout Out Wednesday: Celebrating The Best of the Best

My Visit to Our Operation at NBC Sports

Good Morning Folks,

Boy has it been a busy month! We welcomed over 40 new FSO Experience Managers; implemented the industry standard in Payroll and HR systems, Paychex; launched an FSO “Finding Talent Telethon” that allowed us to identify great candidates across the country; AND we hosted another very exciting Company Meeting. PLUS, FSO is open in LA!

Here are some of the AWESOME things our clients are saying about our motivated, team oriented, passionate people…I love this stuff! How could you not??

==>Ariel Haag, Sky Club Condos

“He is professional and friendly without being intrusive. He always personally greets us upon our entry, assists us in unloading groceries, and helps us with whatever else we might need.”

==> Lauren Anderee, Informationalist – FSO HQ

“Lauren has been an incredible asset to our organization. She gracefully jumps in to help us with administrative work, providing coverage at other sites and uses good initiative at our Info Hub.”

==> Ray Gonzalez, Office Services – FSO HQ

“Ray is the kind of person every company needs he takes direction well and totally gets the bigger picture.  He has been a great help with organizing and getting things in order at HQ. The best part is that he does it with a smile!  He also recently started to float at other accounts and we have received great feedback.”

==> Jazmine Chase, Marsh & McLennan

“She has demonstrated commitment and dedication to her role as Informationalist supporting the Conference Services operation. She has gone above and beyond her scope of work and is truly a role model for her peers.”

==> Christine Vanhorne, Brookfield

“I would like to let you know that Christine has done an outstanding job coordinating last night’s event! The event was a great success and everything worked out very well. Christine has been doing a great job and we, at Brookfield, appreciate her hard work and commitment.”

==> The FSO Team at Skidmore, Owings & Merrill LLP    

“Thanks to Diane, Mercedes and Doug today! I was told everything went really smoothly for the World Architecture Day Workshop in 25A and 25B – so thank you for their hard work and smiles! I want to make sure it is noted how much I appreciate Bernard’s help during my training sessions…He made several trips for me to drop things off and pick them up and he did it with no complaints, without mistakes and even called my cell to tell me one of the drop-offs went smoothly when I had to leave early.”

==> Lisa Dulski, Fross Zelnick

“We are so grateful to have you!!!!”

==> Jonathan Cummins, Clermont Cove

“He is welcoming and friendly; he greets everyone warmly and with a smile. He is knowledgeable about events/issues in the building. If he does not know the answer to a question, he finds out what he can and follows up with us or directs us to the person who would know. Jonathan is professional and excels at his job. We enjoy having him here at Clermont Cove, but know that he has a great future ahead of him.”

==> Timothy Jones, Argo

“I wanted to take this opportunity to compliment FSO, specifically Timothy Jones…Timothy quickly stepped in, offered a solution and went personally this morning to get them [the documents] signed. He just dropped them off to me and because of his help we can close this transaction today.”

==> Ben Rydell, Y&R

“Ben was most helpful in tapping into his network of friends. Kudos to Ben again! We might just have to add another service to Ben’s wall!  Thanks again to Ben for going above and beyond his duties. The consummate concierge!”

==> George Roman, Clermont Cove

“Kudos to George for solving the garage drain clog. Through persistence and hard word George broke free the debris that was causing the garage drain to clog and flood.”

==> Eric Singletary, Caplin & Drysdale

“I wanted to let you all to know that Eric Singletary has gone above and beyond and done a fabulous job coordinating the move of FSO from the 10th floor to the 9th floor so their space can be renovated.  He has been one step ahead of the process the entire time and the move would not have been successful without him taking the lead role to make sure it was completed correctly and on time.”

==> David Reiss, Related

”Both you and your entire staff at the desk displayed professional work ethic and were courteous.  People like you and your staff make a person feel comfortable and at ease when entering the building.  The entire security detail should be complemented.”

==> Sonya Verny, FSO Sales

“I would like to take the time to commend one of your excellent employees, Sonya Verny.  I had the pleasure of meeting Sonya at the ALA Regional Conference in Memphis recently.  She is one of those people who has such a pleasing personality that you like her immediately.  And she is certainly the right person for the job. Again, please know that Sonya made such a good impression and that she’s a true asset to your company.”

==> The FSO Team at Univision New Jersey

“Things are much improved at Univision since FSO has been operating our center at 605 Third.  It’s hard to believe that we are coming up on a one year anniversary of the launch.”

==> Tanisha McDaniel, Fross Zelnick 

“Tanisha has been amazing lately. All of my file aways (which have been A LOT) are all up to date. She has been getting them done super fast and she has really been putting in a lot of effort.”

Also, Thank You to the “Wonder Twins” (Shalaine Adams, Corporate Trainer & Chelsea Weiner, People Solutions Specialist) who continue to do a great job delivering trainings to ALL of our staff! Here is what one of our clients had to say about the Twins J

“I just wanted to send you a quick note.  It was a pleasure meeting with you both.  I see why the team speaks so highly of you. I hope that you know how important training is to me and that I really appreciate the work that you have been dong with the team.” – Neuberger Berman

And, CONGRATS to Rafael Mata a.k.a Lynx who was featured on NBCLATINO for his bachata music. His debut signle “Máscara” (“Mask”) is out on iTunes & Amazon. We encourage you to download it!

Finally, here are some photos of last month’s winners – keep smiling! 

Israel Bulter, Sara Lawrence College

Kevin Jackson, ASME

Nitza Plaud, Ray Gonzalez & Aida Hibbert at FSO HQ

Jonathan Viscuna & Guillermo Catano, Univision Miami

Ty Youmans & Angel Negron, NY Times

There’s certainly been a lot happening and to EVEYONE, “Thank You!” We could not attain such great success without you. As I always say, our success is built on great people doing great things for great clients. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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‎"The privilege of a lifetime is to become who you truly are."
 ~ Carl Jung
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Shout Out Wednesday: Our Clients LOVE What OUR Team Is Doing For THEIR Team

"Gratitude is a beautiful way to acknowledge those who make our lives happier and more meaningful. This, along with care, motivation, people development and training is how I’ve built my business."

Good Morning Folks,

It's an honor to share feedback from our clients about our employees at their sites. These "CCO Shout Outs" as they are known internally were celebrated and rewarded at out last team meeting by Chief Chaos Officer, Jim Caton.

Our clients LOVE us! Why? Because of YOU, our teammates! Here are highlights from all the kudos we’ve received since our last edition. Keep up the good work!

Trevor Adams, Societe Generale
“I wanted to take a minute to tell you how fortunate I have been to know, and work with Trevor Adams. He is a remarkable, conscientious, and quick thinking individual.”

FSO Team at ASME
“Just wanted to follow up with you and commend your staff for their excellent and courteous service. What a pleasure it is to be greeted each morning by your staff members as I walk to my desk. They even know me by name already!”

Jamie Ford, Itau Banco
“This place can use the kind of attitude that Jaime brings to this organization. She is very pleasant and professional.”

Asia Coleman, Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
“Talk about a work ethic! She’s such a pleasure to deal with.”

Marc Jongoy, Integro
“Just wanted to drop a note of support and appreciation for Marc. He is consistently polite, supportive and responsive. Glad he is here helping us out.”

Adiatu Yansaneh, Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
“Thanks so much for your effort, willingness, and professionalism in handling this credit for us.”

Ben Rydell, Y&R
“I just wanted to let you know how much I appreciate the many professional services provided by Ben. He is friendly, responsive …On a personal level, he is very caring and follows up immediately with helpful tips to make our lives easier. He is a joy to work with and we are lucky to have him.”

Belinda Plaza, Washington Commons
“I wanted to take a moment to write to you about Belinda, the concierge at Washington Commons in Jersey City. Her warm smile is a delight to come home to each day and if you could see the way my 1 year old lights up when he sees her it would melt your heart. But her exceptional work ethic is what really makes her stand out. Honestly I don't know if this building could run without her.”

Miguel Rivas, Metropolitan College of New York
“He is a good team player and is consistently respectful of co-workers and clients. During my absence he did a great job and consistently meets and completes all my expectations and always exceeds job requirements.”

FSO Team at Brookfield
“Thank you: Jamel for delivering an important set of drawings to Sophia; Jorge for requesting the 3WFC ID for Plaza Construction; Victor for tracking ceramic samples pack and delivering it to Sophia; and Justin for hand delivering the very important Tower 2 plans and CD to Battery Park City Authority. I appreciate your help.”

Louis Martes, AICHE
“Louis has taken on increased responsibilities and the office administrator has really been able to lean on him. Really nice guy who deserves to be recognized.”

Luis Rivera, RK&O
“Thank you so much for handling this so professionally last night.  You did a great job and I really appreciate your hard work.”

Kevin Jackson and the FSO Team at ASME
“I just want to give a huge kudos to the group at ASME for helping make our site tour this morning awesome! All of them (Lou, Ray, Germaine, Kevin & Shaunda) went above and beyond to make sure the site was spotless, to be welcoming and even answered questions and provided great info to the prospect directly. Could not have done it without them!”

Brian McCauley, Sherman
“You had an award winning week! Nice work on all the projects. The new team looks happy and productive each time we meet, and probably because of your influence there too.”

Pam Parker, Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
“Pam does an excellent job of making sure everyone has what they need when they come to the Copy Room.  She is very pleasant and takes her job very seriously.  I think that Pam does a great service to FSO as she always has a bright smile and an attitude that is pro-active.”

Lisa XXX, Fross Zelnick
“Just wanted to let you know that Lisa has been helping me for the past week to locate a box that we needed. She never gave up. greatly appreciated her help.”

Kaci Polk, FSO Experience Manager
“It’s great to have a director that is willing to teach you everything that he knows and is knowledgeable in his field. I love that he shows a true interest in my goals and the potential growth that is in this company.” –Laverne Peterson, Records Supervisor at McCarter & English

And a *special* shout out to Shalaine Adams (Corporate Trainer) and Chelsea Weiner (People Solutions Specialist) who been out in field developing and implementing updated Experience Greatness and various skills-based training programs for our valued employees. Here is some of the wonderful feedback we’ve received on their tremendous efforts. You GO GIRLS!

“I am certain that this kind of training is essential in the workplace across the country and especially for the personnel FSO is responsible for.  It will absolutely help your employees grow into stronger, more capable, and better employees for you and your clients.  I applaud and appreciate your efforts.” -Client Contact at New York Magazine

“This training will provide them with the tools to deliver the Personal, Passionate, and Productive services that distinguish FSO. Please let me know when the next training class will be held because I want to make sure that all of my employees take this training.” -FSO Experience Manager, Israel Butler

“The training was needed. It was inspiring, and it certainly left an impact on the staff…it made them feel as if they were part of the solution and not the problem. At my last employer, they didn’t care if you were trained or didn’t have any customer service skills. That type of routine made me not even want to go to work.  Today, my work is fulfilling and I’m learning more each day.” –FSO Experience Manger, David Canales

“I want to thank you for your visit at Fross Zelnick today. You were professional, informative and inspiring. You came with so much energy and I know it helped the team.” –FSO Experience Manger, Phillip Boyce

Sound like the kind of team you'd like to be apart of? A company where your talents and ambitions are appreciated, celebrated and advanced? The successful candidate will first and foremost be a savvy, fire-–-in-–-the-–-belly hard worker with a passion for new challenges. S/he will be a will be a spirited idea person with the ability to deliver the highest standards of customer service.

Sound good? Inquire HERE

Have a GREAT day,

Love One Another As I Love You,

Mitchell D. Weiner

Chief Happiness Officer  

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"If you want to change who you are, change what you do."

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A Shout Out To Our Extraordinary Front of House, Hospitality, Facilities and Luxury Condo Teams

"Gratitude is a beautiful way to acknowledge those who make our lives happier and more meaningful. This, along with care, motivation, people development and training is how I’ve built my business."

Good Morning Folks,

Today, I’ve been moved and touched by several emails and many kind words that I received following an event that I hosted last Tuesday on Jersey City’s beautiful waterfront. This event was specifically for our robust staff who have done an amazing job delivering service extraordinaire in the areas of front of house, hospitality and facilities to the high rise luxury condos we support both in New Jersey and New York.

Undoubtedly, we have our passionate people who care about doing a great job for our end users to thank for our budding success. So, that is exactly what we did last week!

We truly enjoyed showing these folks a little extra “love” for all they do.  There was a raffle with great prizes, special on-the-spot recognition and a fun slide show all about the staff!

Because you all know that I believe ‘sharing is caring’, here are some photos and feedback from the celebration:

"It was awesome seeing everyone at yesterday’s get together. It made me proud to be part of a wonderful company like FSO.  In my experience as a professional working with various companies, I have never seen an owner to be so involved and passionate towards his employees.  Another plus for me was being noticed for the hard work I have been doing for FSO - something I am not use too." –FSO Experience Lead Concierge 

"To see everyone appreciated for their good work can't help but touch my heart. Trust me, I appreciate dearly how well I am treated by such a company and so loved by FSO. I felt like it was a family reunion and a holiday all in one. :) Thank you a million for giving me a great opportunity for a better future ahead."  –FSO Experience Lead

"I have to express myself and tell everybody how happy I was yesterday celebrating our hard work and dedication to FSO. Nice to see Mitch, Jim and part of FSO management team." –FSO Experience Lead Concierge 

"Thank you for hosting the event last night in New Jersey.   I had many of the team members say to me that they can’t believe that FSO is having an event for them and how awesome it was to be recognized.  One of the team members who came from a competitor said that he never met the owner of the former company he worked for and here he was being recognized personally from the owner of FSO. Again, thank you so much for a great evening!" –FSO Experience Director

"I felt energy, pride and a sense of family from our Residential Team that I have not seen at other meetings.  Everyone was so impressed that such event was made just for them (Concierges, Super's & Porters). Everyone really enjoyed themselves and were happy to be amongst co workers from nearby sites and management. I am very proud to work with such great people and a great company." –FSO Experience Manager

Thank you so very much for sharing your wonderment and awe.

Indeed reversing the success formula is the key: happiness before success, and not the other way around.

Have a GREAT day, be happy and…

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Shout Out Wednesday From the Desk of The Chief Chaos Officer

“They truly went above and beyond their job duties and I’m just blown away…I can’t stress how much I appreciated their help.”

Good Morning Folks, 

We are on a roll! The success we’ve seen is truly amazing, and our ability to attract, train, develop and retain great talent and leadership has never been stronger.

While many companies are struggling to retain and find great talent, all while facing the difficulty of managing a four-generational workforce under one roof (Xs, Ys, Boomers, and Millennials), we excel at attracting and retaining inspired and passionate people with performance-based rewards and opportunities for advancement.

That in mind, welcome to Shout Out Wednesdays today straight from the desk of your Chief Chaos Officer, Jim Caton.

Here are some of things our clients are saying about our motivated, team oriented, passionate people!

==> Alexis Washington – Ogletree

'

“During the past few crazy months, she {Alexis} has really shown her professional growth within the operation here at Ogletree. She has went above and beyond her role as Informationalist by helping whenever and wherever needed. She is taking on more responsibilities and has excelled in the copy room. I've seen her problem solving skills mature as her calmness during attorney and staff crisis allows them to be reassured that "FSO will get it done." Not to mention, she is always reliable and supportive to me which is much appreciated! Thanks Alexis for all your hard work!”

==> Eric Singletary & Althea Glanville – Caplin & Drysdale

“They truly went above and beyond their job duties and I’m just blown away…I can’t stress how much I appreciated their help.”

More about what our clients our saying about our people:

==> Averi Smith – Clyde & Co: “Forward thinking”

==> Antonio Torres – OMD: “A welcomed breath of fresh air”

==> Melissa Krisztal & Sherill Goldberg – FSO: “An amazing staff…so glad they’re here.”

Finally, CONGRATS to Experience Manager Hector Cintron & his team – Frank, Rich and Don - at Samsung who continue to do a great job and were recognized for “going out of their way to help and support other team members”.

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

Again, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here