Ted Tuesday: Diana Nyad- "Never Give Up"

"Everyday of our lives is epic....Never ever give up...You can chase your dreams at any age...It looks like the most solitary endeavor in the world and in many ways it is, and in other ways and the most important ways it's a team...When you achieve your dreams, it is not so much what you get, but who you have become..."

Good Morning Folks.

A record-setting long-distance swimmer, Diana Nyad writes and thinks deeply about motivation. If you have a dream, and you have obstacles in front of you, believe in perseverance and find a way!

In the pitch-black night, stung by jellyfish, choking on salt water, singing to herself, hallucinating … Diana Nyad just kept on swimming. And that's how she finally achieved her lifetime goal as an athlete: an extreme 100-mile swim from Cuba to Florida — at age 64. Hear her story.

For ten years (1969-1979), Diana Nyad was known as the greatest long-distance swimmer in the world. In 1979, she stroked the then-longest swim in history, making the 102.5-mile journey from the island of Bimini (Bahamas) to Florida. She also broke numerous world records, including what had been a 50-year mark for circling Manhattan Island, setting the new time of 7 hrs 57 min. She is a member of the National Women’s Hall of Fame and the International Swimming Hall of Fame.

At age 60, having not swum a stroke in decades, she began planning for her white whale of distance swims: the 110-mile ocean crossing between Cuba and Florida. She'd tried it once, in her 20s, and severe jellyfish attacks had defeated her then. But now, with a strong team and a new commitment to her vision, she stepped back into the salt. She spoke about this second attempt at TEDMED 2011. And at TEDWomen 2013, in December, she talks about how it feels to have finally done it.

“It's the fifth time I stand on this shore, the Cuban shore, looking out at that distant horizon, believing, again, that I'm going to make it all the way across that vast, dangerous wilderness of an ocean. Not only have I tried four times, but the greatest swimmers in the world have been trying since 1950, and it's still never been done.”

Within the first few seconds, and with these few words, Diana Nyad has painted a picture and set a mood about her challenge; to swim from Cuba to Florida. She has also established herself as someone you want to listen to, to trust that she is telling the truth, and to find out what happened. What a powerful start.
Motivation aside, so what can you learn and apply about presentations from Diana Nyad’s TED talk?

==> Show passion.
You can instantly hear the passion in Diane’s voice. As you listen, look away from the screen and just listen for a few moments. You can clearly hear the passion in her cadence, and in her vocal inflections. Notice that she is telling you a story, not reciting a stream of facts or numbers. You hear how meaningful and emotional this journey was. Now think of your own presentations; are you focused on the story, the meaning, or the facts and figures? What would happen if you let a little more passion into these talks?

==> Make it real.
Did you see the sharks? Did you feel the frigid water and experience the solitude of the pitch dark? Did you hear her singing John Lennon's "Imagine" – 200 times? These are not mere details. This is the concrete description that makes her story so tangible. You can't fake this, at least most of us can't. What you can do is go to that place where what you are talking about is real and immediate, and then describe what you are seeing and feeling. (If this is difficult for you, contact me about learning the skills of being in the moment and completely focused.)

==> It's not about your slides.
Did you miss seeing bullet points, charts and graphs, or photos? I don't think you did. In fact, I didn't notice until the end that there nothing but Diana and the world she created verbally. Slides would have been so distracting and even irritating as you wanted to hear this story from her lips. Now, if you don’t want to go completely without slides, at least try to cut back and see what happens. Then cut back some more. Use fewer slides, and put less and less on each one. Or start and end you next talk without slides, using them only as needed.

==> Keep it short.
This talk is about fifteen minutes. She could surely have talked for an hour, or many hours, but she told her story in a compelling way in a fairly short timeframe. Your audience is probably too polite to tell you, but they wish you would be a little more concise. Take out unnecessary "padding." Strip the story down to its basics. Tell enough to make your point. Then end it well.

Make it into a story. Note that Diana takes you from standing on the shore ready to set forth at the beginning, and ends with the crowd cheering and her speaking with reporters at the end. This is classic story style. As a bonus, she added three big takeaways as the final thoughts. Use storytelling structure to make your talks more memorable. And make sure you don't blow off your beginning and endings; these are key targets you must hit.

Take a few pointers from Diana Nyad. Never ever give up. Keep working to make your presentations, speeches and informal talks more concise, compelling and genuine. And, once you get to TED.com, look around. There are many speeches you can learn from, and I will be continuing to write about the ones I think have lessons for us all.

Thanks to Applause Inc for leading me to this which delivered it to you.

Thanks to you for listening.

Have a GREAT Day,



Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"This young lady clearly takes her job seriously and enjoys what she is doing. She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" It means so very much to have had you there to help." 

Good Morning Folks,

As FSO continues its expansion, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service that just can't be faked or duplicated.  

==> Compliments to Shalaine for training: 

At a time when others have cut back on the training and recognition that is essential motivation for success, this is just another example why FSO is the differentiator in the industry. Employees love what you are doing, Shalaine. Hear directly from them:

"Your hospitality training session Today was phenomenal. You hit on the most valuable points and was able to express the importance  of those points with passion and conviction."

"Your energy is contagious and you speak with such compelling inflection! "

"The ending of your presentation was the most memorable for me. I live by the statement "Do The Right Thing" especially when no one is watching. I felt every last word at the end."

"You come in and just rock the room with your amazing energy. The training was super exciting and so fun."

"Thanks so much for breaking down the meaning of hospitality. Your lovely words made it much more clearer as to what we needed to do working with this company."

"We just took the training. It was very helpful, very informative, and exciting. I loved your energy and the examples you gave."

"I find your training to be amazing! You are a breath of fresh air. You're always so happy and full of life.  You're aura is always so welcoming and your training is always insightful. You inspire me to challenge myself to be better than I was the day before."

==> Kudos To Fariyal, Jasmine, and Nakeisha:

"We had a VIP group (our competitors) for a meeting and it got a bit chaotic as the power around the table was not working and some of the guests wanted chairs that were adjustable. I kept running back and forth to Jasmine for help and although I know she wanted to throw me out the window (smile), and this is not her job, she was very pleasant, approachable and was quite helpful in reaching out to others to get us organized."

"Just wanted to write a note to let you know how helpful Fariyal was this morning.  Unfortunately, we forgot to reserve a conference room for a client meeting. We tried to reach the meetings and event group As we all ran around crazy (calling Mike, running to the office of the meeting and events group) I asked Fariyal for her help and she was extremely pleasant and was able to guarantee us a room.

"Nikeisha you are amazing! You always go far and beyond of your work. It is really a pleasure to work with you!

"She was very helpful by going downstairs and picking up my monitor vs me doing it. She offered to help me get it and i really appreciate the effort she put on her part as I was really busy this week to pick it up. So kudos to her for being very helpful. It makes the rest of our jobs much easier."

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"None of us is as smart as all of us." 
~~Ken Blanchard
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TED Tuesday: Lorrie Faith Cranor- What’s wrong with your pa$$w0rd?

"So passwords are something that I hear a lot about. A lot of people are frustrated with passwords, and it's bad enough when you have to have one really good password that you can remember but nobody else is going to be able to guess. But what do you do when you have accounts on a hundred different systems and you're supposed to have a unique password for each of these systems? It's tough."

Good Morning Folks,

Abner Goodwin's job title is Systems Specialist so like most IT people he should know best about security right? We'll even some folks in IT can procrastinate changing their passwords longer than filing their income tax. So don't feel bad, but use today's talk to set your browsing on a more secure path.

Abner blogs, "I’ve been an Internet user for about half my life now. That’s been enough time to collect many, many accounts. I have at least 3 email accounts, accounts on the usual social networking sites, and a slew of random accounts for online stores and services. I figure that I have somewhere around 30 personal accounts that I’ve set up over the years. There are many others that I’ve lost track of, consigned to the briny depths of the web to be forever forgotten."

"It’s time for a confession dear readers: I have committed a grievous evil. I have re-used passwords for multiple personal accounts with wild abandon. On top of that, before this article, I had not changed passwords on some accounts for years. What’s worse is I know better than this; I follow best practices for passwords in my professional life obsessively. Seriously, there was an intervention and everything. I guess it would be at this point where I’d say something about the cobbler’s son having no shoes."

"This was pretty much the extent of my super sophisticated personal password scheme. Luckily, I kept the post-it note under my keyboard where no one would ever find it."

"Continuing down this cliche’d path, I’ve heard that people don’t change until the pain of staying the same is greater than the pain of changing. For me, the pain came just a few days ago when I received an email from a forum that I belong to. The email stated that they’d been compromised and that the attacker had gained access to their database of usernames and encrypted passwords."

Lorrie Faith Cranor is a Professor of Computer Science and of Engineering and Public Policy at Carnegie Mellon University where she is director of the CyLab Usable Privacy and Security Laboratory (CUPS) and co-director of the MSIT-Privacy Engineering masters program. She is also a co-founder of Wombat Security Technologies, Inc. She has authored over 100 research papers on online privacy, usable security, and other topics

Lorrie Faith Cranor studied thousands of real passwords to figure out the surprising, very common mistakes that users — and secured sites — make to compromise security. And how, you may ask, did she study thousands of real passwords without compromising the security of any users? That's a story in itself. It's secret data worth knowing, especially if your password is 123456 ...

I found this video on some research Lorrie is doing on the subject very interesting and insightful

Says Lorrie:

 "I always cringe whenever people talk about choosing passwords, but this has some interesting insights into the strengths and weaknesses of various techniques, and it even mentions some I've not heard of before." 

e’ve all heard the common password advice: Choose a random password with a lot of characters, include digits and symbols, don’t use a dictionary word, don’t write it down and change it often. While some of this advice is useful, some of it is counterproductive and probably even harmful. 

Next Friday I will be giving a Game Changer talk at the IAPP Global Privacy Summit in which I will discuss research results—from my own research group at Carnegie Mellon University as well as from others—that demonstrates that what most people thought they knew about passwords is wrong. 

Most humans are not very good at memorizing random things, and they don’t enjoy doing it. While we are impressed by the talent of spelling bee champions, most of us would rather not spend our time on rote memorization. 

It turns out we’re also not very good at coming up with random things, let alone memorizing them. We like to think of ourselves as unique, but we actually think alike more than we want to admit, and we tend to be rather predictable. 

So, when we’re asked to come up with a random password, we do something that seems random to us but is actually what a lot of other people do. We think of some song lyrics, the name of our pet, a cartoon character, a TV show, a sports team or even the name of a friend or family member. Or maybe we trace our fingers on a keyboard and type in a sequence of keys that appear next to each other—maybe diagonally down one column and then up the next, because that seems more random than just going left to right across. If we have to add a symbol, we type an exclamation point at the end. If we have to add a number, it is most likely a 1. And if a capital letter is needed, it goes at the beginning. 

And because this was so much work to not only choose, but to remember, and because we know we’re not supposed to write our passwords down, the next time we have to create a password, we just use the same one we already created.
But what happens when you log in and are told that your password has expired and you have to choose a new one? Chances are you increment the 1 to a 2 or add another exclamation point to the end."

Research shows that forcing users to change their password on a regular basis does not actually increase security. In fact, it encourages users to create weaker passwords and increment them according to a predictable scheme. So, not only does password expiration annoy users, it likely makes their passwords more vulnerable to attack. Have a look:



Here are a few highlights of Lorrie's talk:

• Long passwords with simple requirements can be easier to use and just as strong as shorter passwords with complex requirements.
• Password meters can encourage users to create stronger passwords, but most password meters used on websites today provide positive feedback prematurely.
• Passphrases seem like a good idea, but users don’t find random passphrases more usable than passwords.
• Monkey is the most popular animal to include in a password and among the most popular words to include in a password.

So it seems that at the end of the day, when we make passwords, we either make something that's really easy to type, a common pattern, or things that remind us of the word password or the account that we've created the password for, or whatever. Or we think about things that make us happy, and we create our password based on things that make us happy. And while this makes typing and remembering your password more fun, it also makes it a lot easier to guess your password. So I know a lot of these TED Talks are inspirational and they make you think about nice, happy things, but when you're creating your password, try to think about something else.

Have a GREAT Day,

Mitchell D. Weiner
Chief Happiness Officer  

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"The privilege of a lifetime is to become who you truly are."
 ~ Carl Jung

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

About Lorrie Faith Cranor

Lorrie Faith Cranor is a Professor of Computer Science and of Engineering and Public Policy at Carnegie Mellon University where she is director of the CyLab Usable Privacy and Security Laboratory (CUPS) and co-director of the MSIT-Privacy Engineering masters program. She is also a co-founder of Wombat Security Technologies, Inc. She has authored over 100 research papers on online privacy, usable security, and other topics. She has played a key role in building the usable privacy and security research community, having co-edited the seminal book Security and Usability (O'Reilly 2005) and founded the Symposium On Usable Privacy and Security (SOUPS). She also chaired the Platform for Privacy Preferences Project (P3P) Specification Working Group at the W3C and authored the book Web Privacy with P3P (O'Reilly 2002). She has served on a number of boards, including the Electronic Frontier Foundation Board of Directors, and on the editorial boards of several journals. In 2003 she was named one of the top 100 innovators 35 or younger by Technology Review magazine. She was previously a researcher at AT&T-Labs Research and taught in the Stern School of Business at New York University. In 2012-13 she spent her sabbatical year as a fellow in the Frank-Ratchye STUDIO for Creative Inquiry at Carnegie Mellon University where she worked on fiber arts projects that combined her interests in privacy and security, quilting, computers, and technology. She practices yoga, plays soccer, and runs after her three children.

Shout-Out Wednesday: Rain, Sleet, Snow... Obama...

"Rain, sleet, snow, Obama, The UN, The Pope... Nothing stops the Midtown NYC FSO team from delivering for you."

Good morning Folks,

It gives me great pleasure to recognize these outstanding employees this morning:

Warren from the Madison Avenue offices of the world's leading audit and assurance, tax and consulting service firm.
"Warren has been assisting me since April on various Partner Records filing projects for an hour and a half a day Monday through Wednesday given my injury and medical restrictions. Due to access restrictions on partner files, Warren has assisted me with the following:

• Day to day filing in active files, Warren pulls the file from shelf and I file contents
• Filed July 1 internal admission files over 200
• Filed Strategy& and direct admission files over 150
• Rotating retired/withdrawn files from file room to filing cabinets FY2010 through FY2013
• Prepared for offsite storage retired/withdrawn files prior to FY2010
• Prepared for offsite storage boxes received from Records Management in Tampa
• Prepared and returned to Records Department prior offsite storage file boxes
• Assisted in pulling files from offsite boxes for review
• Assisted in refiling requested file 

Sean, Brandon, and Ray from the same Madison Avenue offices

"There was a meeting scheduled today in room 22304 at 1:15 pm with a variety of last minute changes. As other Office Services staff were on lunch or accommodating other pressing set-ups, Sean, Brandon, and Ray rose to the occasion in order to meet the client’s expectations. A set-up that normally would take a half-hour to complete was remarkably completed in ten minutes.

Additionally, the client was not advised about office policy concerning table cloths and outside catering. Sean, however, was able to offer a solution that pleased the client and accommodated her need. I must commend these individuals for a job well done!

Marina at a Brazilian Banking Institution 
"I have to take time and send amazing kudos to Marina. Although she is a new hire, she has been a tremendous help, doing a fantastic job, continue to impress our clients (and me), and her communication has been on point. Her English skills have improved in just a month of employment and I can say that I see a really bright future for her at FSO."

Alan, Office Services Team, AMLAW 200 firm

I just wanted to pass on that Alan in NYC office services went above and beyond to help out this morning! Due to the Presidential visit our FedEx package didn’t arrive on time for our closing this morning. Alan and the other members of the office services team left the building to meet FedEx in order to get our documents to the closing. Thank you all once again for your attention to detail and the great service you provide!"

Don, Mandisha, & Thomas, AMLAW 200 Firm
Andrea, Katie and I would like to thank the Office Services Team (Don, Mandi & Thomas) for a job well done this week preparing for the Process Gas Consumers Group (PGC) Meetings in Chicago next week. From printing name badges, making copies, stuffing marketing bags, packing assistance with large FedEx shipments, spiral binding, assembling brochures…and the list goes on…. We met our deadline and we cannot thank you all enough! We are happy to work with such a great team that goes above and beyond to get the job done!"

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to hink beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients as to how our team has made an impact showing leadership.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"You become what you believe" –Oprah Winfrey

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Shout-Out Wednesday: A Few Kind Words

"Pat is a true leader in every sense of the word leader. Pat has great relations with her clients, and is teaching, guiding and mentoring her team every day. She gives her team high praises for doing a great job and thanks them each and every day for the hard work that they do.  She is a true representation of FSO with the fire, skip, twinkle she has and so much more. Keep up the great work!"

Good Morning Folks,

Here a few of the words of praise coming across my desk this week from clients, in appreciation of the value our awesome employees are providing:

Orelbi at The World's Preeminent Newspaper For Which The Square Outside Our Offices Is Named

"I just wanted to send a quick note to say that Orelbi has been doing a great job as the mail guy for my department at the the paper. I had been working with James for quite a while and was sad to hear he was leaving. I was worried it would be a little rough during the transition period, but James took the time to really train Orelbi, and Orelbi picked everything up very quickly. It was a smooth transition and Orelbi is doing wonderful. He is nice, does his job well, and asks very good questions when necessary."

A Major Banking Institution Praises Our "Richie"

"We met with the team this morning, and I thanked them each for their participation in getting our daily run numbers to the magical “75”!!! I gave them each a certificate for free lunch in the café, and Richie I gave the $40.00 visa gift card that I typically give to the weekly winner. I also took the chance to stress how pleased I was that the numbers were achieved yesterday without a single customer complaint!!!! To me that is more important than the success of the 75 runs! The team seems very enthusiastic and I am confident that the success for this team will continue. I ask that your management team continue to foster this positive energy and growth. I am confident we can work any issue out to continue this success! Thank you David, Dean, and FSO team!!!"

Kudos to Our New Jersey Team of a Boston-Based AMLAW 200 Firm
"Didn’t get a chance sooner but last week your team worked with me to complete some filings (motions, certifications, etc.) and we all no how hectic and crazy this process can get.  Just wanted to give the team a big thanks from me for doing a great job!"

And to our "June" Working At The Same Site
"June has completed this project in an exemplary fashion. Thank you. Normally, it would take the group a lot longer to complete this task; however, with June’s assistance we are now able to efficiently move forward with the results of the project. Again, this is extremely helpful to all of the attorneys in our group. As always, thanks!"

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The most effective way to do it, is to do it." 
--Amelia Earhart

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Shout-Out Wednesday: Looking Back On Employee Accolades Received On This Blog's Second Anniversary

"Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! 

What a great thing to say about your job!"

Good Morning Folks,

Every day, the Executive Leadership Team receives countless messages from our clients telling us about the fantastic deeds all of you are doing. This is what sets us apart, something no other company can brag about, the PERSONAL, PASSIONATE and PRODUCTIVE approach we take in everything we do. 

On the occasion of my second "Blogiversary" we look back on the past 24 "Shout-Out" posts and highlight some of the great accolades our folks are receiving from the clients who have bestowed us the privilege of serving them:

"Thank for always being proactive when helping with setting up for Induction. I can always count on you to get the job done."

"I wanted to let you know that your staff of Ron, Rob, Kevin and Tyrone have been so very accommodating and helpful during this 'busy tax season' and during the year. I can't thank them enough for moving boxes from floor to floor, obtaining the many empty boxes needed and anything else I ask of them."

"Kaydeon has always gone above and beyond in a time crunching matter, whether related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information."

"Friendly, precise, swift in their care that we get packages, and clearly committed to making sure we have our work materials right away, as soon as humanly possible knowing print deadlines are lurking. They are so professional and so eager and friendly and personable." ~~New York Times

 "I Would Like To Nominate Matthew For A Nobel Prize For Hospitality"

"My job is made easier knowing FSO is there to cover some key functional; areas in the event of a severe weather emergency and service to our clients will not be affected. Well done."

"I've been working at PwC for almost 6 years now. Recently due to changes in the firm, FSO has taken over providing Office Service support. One of the changes is now we have a greeter at the top of the escalators. Well, early on I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how cold it is outside and it just helps me start my day off right. Chad has called me by name since our introduction and we often have a moment of chatting before I head up to work. It is a very pleasant experience. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile. And while others may not say so, I'm sure he is making a difference in their world as well."

"I wanted to extend a huge thanks to you and Kevin for the work you did for me tonight. The ability for you two to turn around my presentation materials was absolutely clutch. Your help is so significant to me and us as a firm."

"Everybody at UniCredit loves Jon so much. He has such a great attitude, is accommodating, reliable, and flexible. I have been told quite a few times in conversation by the most difficult and detail orientated people how wonderful they think he is. He is a hard worker with a down to earth but professional personality. This guy is going places for sure!!" 

"We had less than a month to do what the Chairman had been planning for a year…I know I was driving many of you nuts with my detail obsessing…we had a limited budget….and a space that can be challenging…… and it all didn’t just work … IT ROCKED! I was very proud – we have the best outsourced team in the industry!!!!!


Your guys are amazing. All of them! They truly go above and beyond, coming in early for 7:30am set up to just delivering the white glove service that elicits comments (from clients and hosts ) such as “flawless”

"Thank You Very Much For Staying Until 3:30 Am To Make Sure The Job Was Done And Ready For The Big Meeting” 

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."


"I appreciate you all hustling over the past couple hours to help us reserve the room, coordinating to get the room setup properly, checking our remote connectivity to the MS network, etc.  All of your flawlessly executed contributions this morning gave us a strong foundation to have a successful meeting."

"I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how hot it is outside and it just helps me start my day off right. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile."

"The spiral bound books were delivered on time, in perfect condition. Honestly, they really went over and above to get this done for us. To send it to Staples or Kinkos would have cost over $1,100.00."

"He went the extra mile and in doing so he saved Kenneth Cole over $1000.00 in shipping charges."

"It's in the great FSO spirit that makes me feel accomplished each and every day when I can make someones life that much easier while at work. Our clients at Y&R are always on my mind, and servicing them is something I live, breathe, and FEEL, and I want them to FEEL it too! " ~~FSO's Ben @Y&R

"Talmas, Many thanks for resolving my VDU issues so promptly and upgrading my set-up. It has really boosted my productivity and the ease with which I can now work. And as a bonus, you even fixed my laptops network problem! Super star!"

As always, I want to thank each and every one of you for your continued commitment to exceeding the expectations of our clients. 

You, our employees, are the heart and soul of FSO. As we continue to grow and spread our message across the country, the stories of your exceptional performance and dedication to making sure all of our clients are treated in that special FSO fashion grows along with us.  

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"If not us, who? If not now, when?  ~~Hillel the Elder
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