==> Inspire ME Friday: Let It Go

"If you wish to inspire yourself and others, be joyful. Have fun. Love yourself. Forgive yourself. Accept yourself.  Be unapologetically YOU."

Good Morning Folks,

Lets end the week strong with Marc and Angel and an excerpt from their book, "1,000 Little Things Happy, Successful People Do Differently."  It's filled with short, concise tips on how to do just that.   Let's go! You will find that it is necessary to let some things go, simply for the reason that they are heavy. So let them go... LET GO of them. Tie no weights to your ankles. "Yesterday afternoon my twin sister called me from her hospital room. She's been in a coma for almost a year now. Entering the holiday season and New Year with my sister back at my side is a priceless feeling. We actually spent the entire night together, talking and laughing. She's still weak, of course, but surprisingly coherent." That's the opening paragraph to an email I received this morning from a reader named Amber. It caught my attention for obvious reasons. Amber then went on to say, "But you know what the really crazy thing is?  A month before my sister's accident, we got in a ridiculous argument and didn't speak to each other for that entire month. And today, honestly, neither one of us can even remember why we were so darn mad. We were just being stubborn and holding on to the wrong thoughts. I'm so grateful we were able to let it go and get another chance to love each other." Wow!  Talk about a wake-up call and a great reminder for all of us to LET IT GO. And since the summer is upon us, which inspires many of us to refocus our energy and attention on the right things, I think it's a perfect time right now to start letting go of the wrong things.  Wouldn't you agree? So today, I challenge you to this: 1. Let go of your temper. - Never do something permanently foolish just because you are temporarily upset. 2. Let go of petty grudges. - Life is far too short to be spent nursing bitterness and registering wrongs. If there's someone in your life who deserves another chance, give it to them.  If you need to apologize, do it.  Give your story together a happy, new beginning. 3. Let go of the idea that everyone has it better than you.- If the grass looks greener on the other side...  Stop staring. Stop comparing.  Stop complaining and START watering the grass you're standing on. 4. Let go of lingering false beliefs. - Stop from time to time and ask yourself, "Is it true?"  It's funny how we can sometimes wrap our minds around things and fit them into our version of reality.  But thinking something does not make it true. Wanting something does not make it real.  So watch your thoughts. Be wise. When your identity is not rooted in the truth, it can lead to toxic and lonely places where we seek approval from the wrong things.  (Read Loving What Is.) 5. Let go of expired ideals. - Growth is painful. Change is painful.  But in the end, nothing is as painful as staying stuck somewhere you do not belong. 6. Let go of yesterday's tragedies. - You are not what has happened to you; you are what you choose to become in this moment. Drop the needless burden, take a deep breath and start again. Ultimately, you will know you are on the right track in life when you become disinterested in looking back, and eager to take the next step. 7. Let go of your tendency to avoid problems. - You cannot change what you refuse to confront. 8. Let go of life's little annoyances. - Don't let dumb little things break your happiness. Frustration and stress come from the way you react, not the way things are. Adjust your attitude, and the frustration and stress is gone. 9. Let go of assuming other people are more "normal" than you. - The only normal people you know are the ones you don't know very well.  Period. 10. Let go acting standoffish and unapproachable. - We all need to learn to be more human. Don't avoid eye contact. Don't hide behind gadgets.  Smile often. Ask about people's stories. Listen. 11. Let go of the idea that some people are below you. - Even if you've worked really hard to get to where you are in life, there's no such thing as a self-made person.  Someone believed, encouraged, and invested in you. Be grateful and be that someone for others too. That goes around eventually comes around.  No one has ever made themselves strong in the long run by showing how small someone else is. So don't be lazy and make assumptions about people. Ask about their story. Then listen. Be humble. Be teachable. Be human. Be a good neighbor. 12. Let go of the idea that you are what you physically own. - You are an incredible human being who's entirely detached from what you have physically acquired in this world. Remember to remain humble.  Ultimately, two things define you more than anything else: Your patience when you have very little, and your attitude when you have more than enough. 13. Let go of wanting stuff you don't need. - Don't think of cost.  Think of value. And remember, it's always easier to find wealth by needing less, instead of making more and more and more.  (Read The Total Money Makeover.) 14. Let go of seeking happiness from outside yourself. - In life, you have to create your own sunshine. Happiness starts from within. So read something positive every morning and do something positive before you go back to sleep. Keep your focus on all the positive possibilities and opportunities, and you will feel great. Feel great, and you will do great things. 15. Let go of wanting to be repaid of every good deed you do. - Don't worry too much about what's in it for you.  If you're making a positive contribution to others, there's always something in it for you.  You were born with the ability to change someone's life.  Don't ever waste it. Be kind. Be present.  Be someone who makes a difference. 16. Let go of all the little white lies and charades. - How do you build credibility? It's not rocket science. Be honest. Follow through. Honor your promises. Say sorry when you screw up. Be the type of person you want to meet and spend time with. Be the type of person whose actions, words and values always agree with each other. 17. Let go of any hypocrisy. - For instance, don't pray when it rains if you don't pray when the sun shines. 18. Let go of putting everyone else's needs in front of your own. - Give as much as you can every day, but don't allow yourself to be used.  Listen to others closely, but don't lose your own voice. 19. Let go of fearing what your intuition is telling you to do. - Fear kills more dreams than failure ever will. So don't let fear shut you down; let it wake you up. Do one thing every day that scares you. The more that you act on your intuition fearlessly, the more your intuition will serve you. If you genuinely feel something, pay attention. 20. Let go of waiting for the stars to align. - Remember, you don't always need the perfect plan. Sometimes you just need to give it a try, let go, and see what happens. Just do the best you can until you know better. Once you know better, do better. 21. Let go of the need to get everything done at once. - Keep going.  True purpose has no time limit. True purpose has no deadline. Don't stress and overwhelm yourself. Just do what you can right now. 22. Let go of the "all or nothing" mentality regarding success. - Appreciate the grey area between the extremes of success and failure - the journey, the process, the path - what you're learning, how you're helping others learn too, and the growing process you allow yourself to participate in. And above all, never let success get to your head or failure get to your heart. 23. Let go of criticizing yourself. - Nobody is inspired by your misery or self-deprecating comments.  If you wish to inspire yourself and others, be joyful. Have fun. Love yourself. Forgive yourself. Accept yourself.  Be unapologetically YOU. 24. Let go of those who say you aren't attractive enough. - More women worldwide are suffering from anorexia and bulimia than are fighting breast cancer. There are similar statistics for men too. Love yourself the way you are, because you are beautiful just the way you are. 25. Let go of changing just to impress people. - Change because it makes you a better person and leads you to a brighter future. Change because you know it's the right thing to do for YOU. 26. Let go of needing everyone to like you. - Everyone doesn't need to like you, and some people won't no matter what you do. Try not to take the things these people say about you personally.  What they think and say is a reflection of them, not you. 27. Let go of all negative influences.  Period. - You can't expect to feel good if you surround yourself with negativity.  Be with those who bring out the best in you, not the stress in you. 28. Let go of thinking that giving up the wrong things (and relationships) means failure. - Giving up and moving on are two very different things. 29. Let go of the idea that it's too late to start over and get it right. - Remember, it's always better to be at the bottom of the ladder you want to climb than the top of the one you don't. 30. Let go of putting things off for one more day. - Stop procrastinating.  Stop wishing for it and start working for it. Do what you have to do today so you can do what you truly want to do, and be where you truly want to be, tomorrow. Afterthoughts Sometimes the hardest part isn't letting go, but rather learning to start over in certain areas of your life. This is a challenge all of us face.  If you're struggling with any of the points above, there is a clear path to the new beginning you seek. Your present habits are simply broken and need to be mended. When you trust a broken set of habits every day, it's only a matter of time before you feel broken too. It doesn't have to be this way though. You can make adjustments starting today that will instantly help you feel better, think more clearly, and live more effectively.

There is never a guarantee of tomorrow, so show the love now. HAVE A JOYOUS Weekend! Mitchell D. Weiner Chief Happiness Officer   ........................................................................................................................... "Now is no time to think of what you do not have.  Think of what you can do with what there is." - Ernest Hemingway  ........................................................................................................................

Need A Career, Not Just A Job? Our Second Largest Account Win Ever Opens Immediate Nationwide Opportunities!

"There's a lot to be said about companies that grow at an extremely fast pace. Outsiders want to know the keys to that success -- the driving force behind the ambition. I've only been at FSO for a month now, but it's been clear to me since I began meeting many of you, touring our client facilities and watching our leadership at work, that it's our people that make the difference."

Good Morning Folks,

As a result of FSO winning our 2^nd largest account… you know what this means? OPPORTUNITY for YOU!!

If you are a part of our FLP, MIP, and/or you want to GROW your career and have your dreams fulfilled from wherever your lot in life leaves you…NOW could be the perfect opportunity as we have an urgent need to fill additional openings from rapid national expansion:

Boston:

·        National Account Manager

·        Records Manager

·        Office Services Lead (repro, mail, hospitality)

·        Office Services Associate (repro, mail, hospitality)

·        Legal Repro Associate

·        Hospitality Ambassador

Hartford:

·        Account Lead (repro, mail, records)

·        Records Associate

·        Office Services Associate (repro, mail, hospitality)

·        Informationalist

·        Hospitality Ambassador

Newark:

·        Account Manager

·        Client Service Lead

·        Legal Repro Associate

·        Messenger

·        Litigation Support Manager

NYC:

·        Account Lead (repro, mail, records)

·        Records Associate

·        Office Services Associate (repro, mail, hospitality)

·        Informationalist

·        Legal Repro Associate

Philadelphia

·        Office Services Lead (repro, mail, records)

·        Office Services Associate (repro, mail, hospitality)

Stamford

·        Office Services Lead (repro, mail, records)

·        Informationalist

Wilmington 

·        Hospitality/Informationalist

If you are interested in interviewing for any of these positions, and/or you would like to send us a REFERRALS, please email email dadams@fso-outsourcing.com directly!!

We can’t wait to hear from you!! Look at all of these amazing opportunities!

Ted Tuesday: Bel Pesce— 5 ways to kill your dreams

"If you have dreams, it's your responsibility to make them happen."

Good Morning Folks,

All of us want to invent that game-changing product, launch that successful company, write that best-selling book. And yet so few of us actually do it. Brazilian entrepreneur Bel Pesce breaks down five easy-to-believe myths that ensure your dream projects will never come to fruition

What do you suppose they are? Those things that’ll kill your dreams?

You can’t believe they can be yours?  Your dreams that is.

What about I don’t believe I can be that person.

Or there’s always I‘m not good enough to have my dreams come true?

These come under the category of doubt and yep that’ll do it. Doubt is a great way to repel anything that might otherwise be drawn to us.  All those beautiful desires, burned out by the flame of doubt.  

So sad.

When we join the Doubting Thomas crew you can be sure we’re uncertain and distrusting.  Uncertain of what?  Distrusting of what?  Us?  The creative laws of the universe that are ours to operate to our heart’s content?  What the heck’s with that?  What are we focused on here…certainly not the fulfillment of our desires.  Once again we’re back on that old arguing for our limitations bandwagon.

But really, one of the biggest killer of our dreams is inertia.  Join it with fear and you have an awesome twosome, in the worst sense of the phrase.  The terrible twos.

Our challenge is that there are times when the status quo is too damned comfortable.  We don’t want to rock the boat, no, not even to experience our greatest dream, because what if….

It doesn’t work out…

I can’t do what I need to do to have what I want…

I might actually succeed and then what?

The best way to kill your dreams? Listen to the advice of others, rather than following your own best instincts.

Often, our goals in life can only be reached with the cooperation of others. Lacking that cooperation, goals may not be met because they cannot be achieved alone.

Tells Bel, "I myself have a story in Brazil that people think is an overnight success. I come from a humble family, and two weeks before the deadline to apply to MIT, I started the application process. And, voila! I got in. People may think it's an overnight success, but that only worked because for the 17 years prior to that, I took life and education seriously. Your overnight success story is always a result of everything you've done in your life through that moment."

Here's Bel....

Wise words Bel. I'm a big fan of yours :) What a great talk Bel Pesce, very motivating and inspiring.

It really gives people courages as well as telling things are not easy in real life. Love all the points especially No 1 about overnight success and no 5 about the journey. We are all waiting for that magic moment but actually success comes when we actually enjoy the journey. This is powerful. I hope more and more young people can come to understand life in their own positive way.Taking hard work as one of very fabulous success for us to persuit in our life

So, believe in overnight success, believe someone else has the answers for you, believe that when growth is guaranteed, you should settle down, believe the fault is someone else's, and believe that only the goals themselves matter. Believe me, if you do that, you will destroy your dreams.

Have a GREAT Day,



Mitchell D. Weiner
Chief Happiness Officer  

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"Destiny is not for waiting. Destiny is for achieving."

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Love Springs Eternal at FSO (and did we remind you WE'RE HIRING?)

"If you have an idea, share your idea! Look to grow with the company! Do not be afraid to take the leaps necessary to help this organization grow—it will in turn help you grow as well."

Good Morning Folks,

I hope you had a great great holiday weekend. What a beautiful spring weekend :)

Lots of great things are happening as we welcome the longer and warmer days of spring into FSO. 

We have worked together to build great momentum and are on the way to bigger and better things. Better infrastructure leading to better results, client satisfaction and more business opportunities. This all happened because of you – because each one of you care deeply about FSO and our customers.  Your professionalism, dedication and commitment are an inspiration to me and I have shared this feedback with many of you, both at HQ and in the field.

The most important thing about our business is our people (YOU). We believe the winning recipe to ensure that our clients are WOW!ed and love FSO, is to hire brilliant people, train & empower them, and recognize & reward them. And, last week was a great example of our commitment to this! We re-launched the monthly CHO Club (and it was an awesome event) and will have our first MIT management training session this Tuesday that will be led by Me! My sincerest congratulations and THANK YOU to everyone who was recognized....we are counting on our employees and YOU made a difference! Great job.

I am a strong believer in the power of positive energy. I have seen both in my personal and professional life that you can achieve great success and overcome adversity by finding positive aspect in every situation. As we head into the week, I ask each of you to take a moment to self reflect. Does your team know about all of the GREAT things that are happening at FSO? Do they know about all of the opportunities that are available for them to feel how valued they are to me and the entire ELT? Are you taking the time to talk and listen to your team? Are you training your team? Are you making it PERSONAL? Are you sharing this feedback with your director, the PSTeam, the ELT? 

We are here for you...you have tons of support. Strong communications team - this is the key to our success!  FSO is a company that is all about coming up with the best possible solution to best support our clients. If you have an idea, share your idea! Look to grow with the company! Do not be afraid to take the leaps necessary to help this organization grow—it will in turn help you grow as well.

As we are reminded by Kim, we are ALL responsible for SPOTTING TALENT. And, as you often hear, there is nothing more important than having GREAT people in our company and we are ALWAYS looking to add talent to our team. So check out the open positions list and know that a referral is the best compliment I can receive.  

Here are the open positions this week:

Central Region
·     Skokie, IL -- Informationalist
·     Elgin, IL-- Informationalist
·     Northbrook, IL -- Informationalist
·     Northbrook, IL – Closing Coordinator
·     Chicago, IL – Reception/Facilities (Temp)

Western Region
·    Seattle, WA –  Guest Services Associate
·     Seattle, WA – Reprographics
·     Seattle, WA –Informationalist
·     Irvine, CA –Reprographics
·     Los Angeles, CA –Office Services
·     Los Angeles, CA –   Lead

Northeast Region
·     New York City – Security Officer (2)
·     New York City – Legal Admin
·     New York City – General Affairs Admin
·     New York City-   Office Service Lead Associate
·     New York City –Media & Research Assistant
·     New York City –Informationalist
·     New York City – Office Services Lead
·     New York City –Copy Operator
·     New York City -- Informationalist
·     New York City-   Messengers (8)

Eastern Region
·     Atlanta, GA – Office Services
·     Miami, FL –Records Associate
·     Miami, FL –Office Services Regional Backfill
·     Virginia – Records Associate
·     Virginia –Office Services Associate
·      Nashville, TN –Experience Lead
·      Maryland/DC- Conference Room Clerk
·      Maryland/DC- Copy/ Mail Associate

We can’t do this without you so let’s really start to add GREAT talent…send us your referrals today!! Please your referrals directly to brightfuture@fso-outsourcing.com

Love life. Balance. Eat properly. Exercise. Try hot yoga. And always be positive. Love our people and love everything about life. It makes it much more of an enjoyable journey.

Have a GREAT day filled with positive energy, hugs and smiles.

Mitchell D. Weiner
Chief Happiness Officer

   

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POSSIBILITY:

"Give your customers the ability to do what they would want to do if only they knew it was possible.” 

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Inspire ME Friday: Getting Your Hands Dirty— A Job Interview Story

"The most important thing is that your child learns to appreciate the effort and to experience the difficulties and learn the ability to work with others to get things done."

Good Morning Folks,

At the Executive Leadership level of FSO we have been discussing our plans, our sustainability, our growth, our profits, our systems, our employees and our clients— All which go hand in hand.

As CEO it is imperative for me to see the future. Lead the teams. And ensure that our leaders have their, if you will, marching orders and specific goals that must be achieved.

As we end another awesome week which was highlighted by Our Business Operations Management Team Meetings, our CHO Club and our first Hospitality Experience Summit held with the Senior Management of PwC and FSO— It is so exciting to embrace new ideas. And to explore new ways to REIMAGINE a future together unlike any other in this business today.

FSO is BUILT FOR THE FUTURE and there are so many great things happening.

So on this crisp beautiful day, I thought I'd share an inspiring message that is making the viral rounds to the tune of over a million hits. It's a story about a job interview that is very symbolic yet enlightening on many fronts.

In case you've missed it, I'm reposting it here.

A young man went to seek an important position at a large printing company. 

He passed the initial interview and was going to meet the director for the final interview. The director saw his resume, it was excellent. And asked,  

- 'Have you received a scholarship for school?' The boy replied, "No'. 

- 'It was your father who paid for your studies?' 

- 'Yes.'- He replied. 

- 'Where does your father work?' 

- 'My father is a Blacksmith' 

- 'It was your father who paid for your studies? '

The Director asked the young to show him his hands. 

The young man showed a pair of hands soft and perfect. 

- 'Have you ever helped your parents at their job?' 

- 'Never, my parents always wanted me to study and read more books. Besides, he can do the job better than me. 

The director said:
- 'I have got a request: When you go home today, go and wash the hands of your father and then come see me tomorrow morning.' 

The young felt his chance to get the job was high. 

When he returned to his house he asked his father if he would allow him to wash their hands. 

His father felt strange, happy, but with mixed feelings and showed their hands to his son. 

The young washed his hands, little by little. It was the first time that he noticed his father's hands were wrinkled and they had so many scars. Some bruises were so painful that his skin shuddered when he touched them. 

This was the first time that the young man recognized what it meant for this pair of hands to work every day to be able to pay for his study. The bruises on the hands were the price that he payed for their education, his school activities and his future. 

After cleaning his father's hands the young man stood in silence and began to tidy and clean up the workshop. That night, father and son talked for a long time. 

The next morning, the young man went to the office of the director. 

The Director noticed the tears in the eyes of the young when He asked him: -' Can you tell me what you did and what you learned yesterday at your house?' 

The boy replied: -'I washed my father's hands and when I finished I stayed and cleaned his workshop'
- 'Now I know what it is to appreciate and recognize that without my parents, 

I would not be who I am today. By helping my father I now realize how difficult and hard it is to do something on my own. I have come to appreciate the importance and the value in helping the family.'

The director said, "This is what I look for in my people. I want to hire someone who can appreciate the help of others , a person who knows the hardship of others to do things, and a person who does not put money as his only goal in life".  'You are hired'. 

A child that has been coddled, protected and usually given him what he wants, develops a mentality of " I have the right ' and will always put himself first, ignoring the efforts of their parents. If we are this type of protective parent are we really showing love or are we destroying our children? 

You can give your child a big house, good food, computer classes, watch on a big screen TV. But when you're washing the floor or painting a wall, please let him experience that too.  

After eating have them wash the dishes with their brothers and sisters. It is not because you have no money to hire someone to do this it's because you want to love them the right way.  No matter how rich you are, you want them to understand. One day your hair will have gray hair, like the father of this young man. 

The most important thing is that your child learns to appreciate the effort and to experience the difficulties and learn the ability to work with others to get things done. 

This tale, like this holiday, reminds all of us to take time with your loved ones, give them big hugs and kisses and say thank you for being in your lives and supporting you every day. 

As the son learned from his dad in the story, today is a day to reflect. A day to inspire. A day to celebrate and a day to be very very thankful for what we have and who we have around us in our lives. 

From the entire WEINER family, thank you for all you do for us. We wish you a Happy Easter and Passover. Enjoy!

Have a GREAT weekend!

Mitchell D. Weiner
Chief Happiness Officer

Ted Tuesday: Stanley McChrystal: Listen, learn ... then lead

“One of America’s greatest warriors.” — Secretary of Defense Robert Gates

Good Morning Folks,

If you want to be a better leader, today's Ted talk is going to be quite remarkable for you. This is a good speech on leadership from one of the finest Generals of our time, General Stanley McChrystal.

General Stanley McChrystal is the former commander of U.S. and International forces in Afghanistan. A four-star general, he is credited for creating a revolution in warfare that fuses intelligence and operations.

Four-star general Stanley McChrystal shares what he learned about leadership over his decades in the military. How can you build a sense of shared purpose among people of many ages and skill sets? By listening and learning — and addressing the possibility of failure.

Says McChrystal, "I was raised with traditional stories of leadership: Robert E. Lee, John Buford at Gettysburg. And I also was raised with personal examples of leadership. This was my father in Vietnam. And I was raised to believe that soldiers were strong and wise and brave and faithful; they didn't lie, cheat, steal or abandon their comrades. And I still believe real leaders are like that. But in my first 25 years of career, I had a bunch of different experiences."

"And I learned personal relationships were more important than ever. We were in a difficult operation in Afghanistan in 2007, and an old friend of mine, that I had spent many years at various points of my career with -- godfather to one of their kids -- he sent me a note, just in an envelope, that had a quote from Sherman to Grant that said, "I knew if I ever got in a tight spot, that you would come, if alive." And having that kind of relationship, for me, turned out to be critical at many points in my career."

"I stood in front of a screen one night in Iraq with one of my senior officers and we watched a firefight from one of our forces. And I remembered his son was in our force. And I said, "John, where's your son? And how is he?" And he said, "Sir, he's fine. Thanks for asking." I said, "Where is he now?" And he pointed at the screen, he said, "He's in that firefight." Think about watching your brother, father, daughter, son, wife in a firefight in real time and you can't do anything about it. Think about knowing that over time. And it's a new cumulative pressure on leaders."

Have a look:

Concludes McCrystal: "That was my journey. I hope it’s not over. I came to believe that a leader isn’t good because they’re right; they’re good because they’re willing to learn and to trust.

This isn’t easy stuff. It’s not like that electronic abs machine where, 15 minutes a month, you get washboard abs.

And it isn’t always fair. You can get knocked down, and it hurts and it leaves scars.

But if you’re a leader, the people you’ve counted on will help you up. And if you’re a leader, the people who count on you need you on your feet."

Thank you General. Any day our Future Leaders need more inspiration I encourage them to watch this and then watch it again.

Good leaders are able to get others to buy into a common cause and to give others a sense of purpose, which is what this talk was about. Leadership is needed to communicate. He says that they must build trust and confidence in order to communicate with the people. I think that a true leader is trying to fit the characteristics. Thanks for listening.

Have a GREAT Day,



Mitchell D. Weiner
Chief Happiness Officer  

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"Leaders can let you fail and yet not let you be a failure."

...........................................................................

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

The Power of Smile: Never Leave Home Without One

"Today's customers want and expect to be "positively, emotionally and memorably impacted at every relationship touchpoint."

Good Morning Folks,

A smile is a universal gesture of hospitality. A warm, genuine, and sincere smile can never be misunderstood. A smile is of the most emotional signals of all. It has an almost irresistible power to make other people smile in return. Smiling primes positive feelings.

So from the first infectious smile and happy face that greets you by name in the morning, we offer an enormous opportunity to (re) imagine and reinvigorate your workplace with People + Solutions + Technology from FSO.

Emotional connections are about capturing the hearts and minds - It’s how FSO makes our clients feel about us. Emotional connections can determine the strength and length of a customer relationship. They drive passion, loyalty and advocacy. 

Clients become engaged in a "personal" way. And, they make a compelling case that today's customers want and expect to be "positively, emotionally and memorably impacted at every level of their commercial existence."

The more connected customers are to your brand and employees, the more likely they are to seek out your brand, and recommend it to others.

Over the years I’ve come across two groups of people. Those that are thankful and appreciative of others and those that aren’t. Having an attitude of gratitude is one of the keys to business as well as life.

I was talking to a person the other day and they were moaning and groaning about how they hated their job. To cut a long story short, I politely listened and then said, “Is this the same job that puts food on your table?” They went quiet and then said, “I suppose so.” I then suggested that they be grateful for their job as there are many people that don’t have one.

I saw the same person the next week and they had a smile on their face. I asked them what had changed and they said, “Their attitude.” After talking to each other the previous week they decided to be positive about their job and bring a good attitude to work. Amazingly, the job magically improved and they had a great time each day. They learned to be thankful for what they have.

Not everyone is suited for every job but it’s incredible how a task can become more enjoyable if you stop grumbling and starting thanking those around you for the opportunity. 

We, the employees of FSO, are committed to ensuring that every client interaction we have is personal, friendly and delivered with a smile, where the experience of FSO is felt by all.

Our job in hospitality is to make our clients feel as if they are at home and create memories and experiences that want to make clients “return.” It is also our job to make sure that we supply our clients with that “WOW” factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.”\

And that all starts with a smile. A smile is the light in your window that tells others that there is a caring, sharing person inside. Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.

Smile in the mirror. Do that every morning and you'll start to see a big difference in your life.

Then try it on someone today at work and experience its power to make everything that happens, happen better.

Have a GREAT Monday and a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“Sometimes your joy is the source of your smile, 
but sometimes your smile can be the source of your joy.” 
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