Shout Out Wednesday: Meet True Representatives of Team Spirit— Support ing One Another And Own Their Roles

"We would like to shout out Tyler and Sarah for their consistent “can do” attitude, quick delivery on request and especially with a smile. Thank you for going above and beyond and appreciate everything they do for the two buildings."

Good Morning Folks, 

We are on a roll! The success we’ve seen is truly amazing, and our ability to attract, train, develop and retain great talent and leadership has never been stronger.

While many companies are struggling to retain and find great talent, all while facing the difficulty of managing a four-generational workforce under one roof (Xs, Ys, Boomers, and Millennials), we excel at attracting and retaining inspired and passionate people with performance-based rewards and opportunities for advancement.

That in mind, welcome to Shout Out Wednesday. Here are some of things our clients are saying about our motivated, team oriented, passionate people:

"Hector is an outstanding Manager. He runs a great operation that covers 2 states and 3 buildings. Lately he has been short staffed but has not skipped a beat. He has been able to lead his team thru a touch staffing challenge without service interruption or impact to our clients. Great work Hector!" 

"Kudos given to Rosalie Morales- she’s been with FSO since October and her teammates could not say enough nice things about her- she’s terrific and LOVES FSO! We are truly impressed and couldn’t stop smiling throughout the lunch- really something to be proud of!"

"I wanted to send along a note of thanks to you for your event support this morning. 

Our IPO Conference was extremely successful and much of this success was thanks to you and your team!

I jumped into this event very last minute and communicated all of our needs likely without ample time to plan appropriately and was never given a "we can't accommodate"!

The auditorium was set-up early, your staff was all-over every single detail and we were ready to go with time to spare!  

These things make all the difference and I am extremely grateful for all that you and your team do!"

I work on the 13th floor as part of the FSR - PE Group and I wanted to drop you a note regarding the awesome job Kimberly did while helping me out earlier this week with some issues I had. 

I was experiencing some difficulties regarding permission to maintain usage of my file drawer. I received several emails over the span of two weeks indicating that I was at risk of having all my belongings removed and immediately within 15 minutes of notifying Kimberly, she was able to clarify the situation with security services and allow me to maintain usage of my drawer worry free. 

I am very grateful for her assistance "


Jose has shown us that he has our DNA , Skip, Fire and Twinkle, always ready and willing to go above and beyond with no stop sign in front of him, Jose has signed up for multiple trainings, Mailroom and records, and looking to do more in his role here at FSO.

"Deep and sincere thank you to Denise for helping me yesterday. Today was our IPO conference with a large number of potential clients expected to attend. I received a last minute email yesterday informing me that I needed to create an additional 100 Thought Leadership Pieces for the conference. Denise actually stepped in to help me put these pieces together just in time for the conference this morning. Could not have done this without her help! Thank you, very much appreciated!"

One of the things Myles did for Employee Recognition Day! What better way to let your team know you appreciate all the hard work they do, than with a candy gram. “Thank you for going the Extra mile” Also, As part of the all day employee love fest, Joe bought the whole team lunch! Way to go Joe!

"Clamann knows what to do at the start of his shift and without hesitation will help support the Service Center to deliver supplies, deliver mail & accountable or make copies.  Clamann is a real team player.  Thank you, Clamann."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

Again, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

TED Tuesday— Daniel Goleman: Why Aren't We More Compassionate?

"This guy was back on his feet immediately. But all it took was that simple act of noticing, and so I'm optimistic."

Good Morning Folks,

Daniel Goleman, author of Emotional Intelligence, asks why we aren't more compassionate more of the time.

“Why aren’t we more compassionate?” asks psychologist Daniel Goleman in this brilliant TED Talk. By studying human brain function, neuroscientists have proven that humans are wired to empathize. Yet the preoccupation with self often usurps the natural inclination to help others. It’s time to pay attention, asserts Goleman, and redirect your focus toward your fellow human beings. 

Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until the discoveries of modern brain researchers, theorists could only guess why. Daniel Goleman's fascinating report from the frontiers of psychology and neuroscience offers us startling new insight into our "two minds" -- the rational and the emotional -- and how they together shape our destiny. Beginning deep in the brain, Emotional Intelligence shows us the exact mechanism of an "emotional hijack," when passion overcomes reason. Through vivid examples, Goleman then delineates the crucial skills of emotional intelligence, and shows how they determine our success in relationships and work, and even our physical well-being. What emerges is a crucial new way to talk about being smart.

Daniel Goleman brought the notion of Emotional Intelligence, or EI, to prominence as an alternative to more traditional measures of IQ with his 1995 mega-best-seller, Emotional Intelligence.

Since the publication of that book, conferences and academic institutes have sprung up dedicated to the idea. It's taught in public schools, and corporate leaders have adopted it as a new way of thinking about success and leadership.

In today's program you will learn:

1. Why people show less compassion toward others than dictated by nature
2. What dangers and consequences accompany self-focus
3. What benefits ensue when people are compassionate toward one another

Have a look:

So kids, now that you know how, rid the stress and rock it today!.

Have a GREAT day, be happy and…  Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

*TED is a nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along with two annual conferences -- the TED Conference on the West Coast each spring, and the TEDGlobal conference in Edinburgh UK each summer -- TED includes the award-winning TED Talks video site, the Open Translation Project and TED Conversations, the inspiring TED Fellows and TEDx programs, and the annual TED Prize.  More at TED.com

Do You Have Problems With Records Management?

For one client, we reduced their record’s department’s real state footprint from just over 26,000 square feet down to 9,500 square feet, thus providing the firm with cost-savings close to 50k annually.

Improve efficiency and compliance through better information management

Secure your business records from inappropriate access and misuse

Reduce storage and operational cost through retention and disposal

Good Morning Folks,

Are you still overrun with manual, labor-intensive document retention processes that cost too much, limit visibility, consume expensive real estate, and cause error?

As business moves into a digital world, FSO leads the way with end-to-end information management services that enhance every stage of the entire records and document lifecycle.

FSO has the resources, expertise, proven application and know-how to solve and impact Records Management challenges associated with the cost of storage (both onsite and offsite) and risk (retention protocols and standardization) so that you don’t have to.

For one client, we reduced their record’s department’s real state footprint from just over 26,000 square feet down to 9,500 square feet, thus providing the firm with cost-savings close to 50k annually.

To reserve a no-cost, no-obligation, comparative analysis to see how much you can save, and how much stands to be improved, CLICK HERE to email me personally.

THANKS for all you do each and every single day, as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"Be the hardest working person you know. 
That's how you separate yourself from the competition.
~~ Steph Curry

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Shout-Out Wednesday: Kudos To Our Warm and Hospitable Teams

"No other onsite outsourcing organization is as committed to leveraging a triple threat combination of People, Solutions and Technology to reduce / control costs, improve service, and take better care of the people who serve you." 

Good Morning Folks,

FSO provides a white-glove experience to your end-users and clients through a Personal + Passionate + Productive culture of hospitality.

Our well-trained and knowledgeable staff  embodies what it is to be hospitable with a customer service touch. Their contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone they meet. 

Every FSO employee is committed to a higher level of service through: 

• Professionalism
• Discretion
• An attention to detail
• Exceeding expectations

Hear directly from clients how our well-trained staff is creating a warm and highly inspirational experience for their valued employees and guests:

From an advertising agency...
"This afternoon the building had a major power surge which knocked out all of the high rise elevators and created total mayhem in the lobby as well as on our 18th and 19th floors. Your staff in particular  Nayalee Melgar, Franklin Jimenez and Angel Irizarry all went above and beyond today to assist with the numerous phone calls from tenants that came in asking what was happening, to the notification of the entrapment and the call that FDNY was on the scene. We just wanted to acknowledge and thank your staff again for their assistance."

"Sharifa performs her job responsibilities excellently and is true 'people' person......She's help make my recent trip to our NY office flow smoothly and is a real pleasure to interact with......"

From the world's #1 consulting firm...

"Kim continues to be a very reliable liaison for the 14th floor. She continues to make her presence felt throughout the day and she does it cheerfully. I needed to reach out to Kim on an assignment that I attempted to have done without her help but did not receive any attention. This was a mailroom task. I told Kim about it and she stepped in and had my request completed in no time. Thank you so much, Kim ! ! ! Keep passing by, it's so nice to know you're around."

"Just wanted to follow up to let you know that Jovanny was extremely helpful and quite accommodating with a project I had on Friday.  It was a last minute request, and Jovanny responded without hesitation and helped to get the document done in time for the partner. It was a pleasure working with him."

"I just wanted to take a moment to thank and recognize Sharaya's efforts in going above and beyond. When I approached Sharaya with this request she informed me that Office Services nor Reprographics is stocked with these branded items. Before I had the chance to looked into other alternative Sharaya had already provided me with blank envelopes, labels and a Word template in which I could print the needed labels on. With Sharaya's dedicated help I was able to create the labels I needed and meet my deadline."  

"She is very charismatic and approachable. She has helped me numerous times with anything I need on the floor. Her periodic check ups help to avoid minor situations turning into bigger ones and brings balance to our floor.  Thank you very much! We appreciate your help!"


From a major book publisher...

"You brought the FSO energy that we’ve been missing while you were away. You were very informative and covered a lot of information in such a short time period. Keep up the great work with the training classes. My team appreciates these tools to become a better person and an FSO employee. We do BELIEVE with hard work, GROWTH is that much closer.We welcome you any time, with open arms!"

"I wanted to take the time to thank you for visiting our site today and informing us on current FSO affairs. The meeting was very informative and inviting. Would definitely like for you to come back regularly to update us on all things FSO. Thanks again and have a good weekend."

As you can hear from our clients' praise, with a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. From back office support to reception, FSO is invested in going “above and beyond” to provide you with the most memorable and positive experiences.

We provide  five-star front of house service, delivering a full range of solutions, including reception, switchboard, corporate concierge, and office support. Call me PERSONALLY on  (212) 204-1193, if we can help you at any time, in any way.

THANK YOU for all of your support and hard work…WE really appreciate it!  

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Love is life. And if you miss love, you miss life."
 ~~Leo Buscaglia
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We Also Own One Of The Largest Staffing Companies In New York

Did You Know That We Also Own One Of The Largest Staffing Companies In New York?

Good Morning Folks,

You know us as FSO, part of the Forrest Solutions Group (FSG). But did you know that FSG also owns Forrest Solutions Staffing (FSS), one of the largest staffing companies in New York?

Business leaders and decision makers have turned to FSS continuously for almost 40 years for all their hiring needs.

As a "people" company, we know talent better than the rest and actively retain unsurpassed talent through our team of seasoned recruiters. 

• Nearly 40 Specialized Talent Consultants
• 5 Times New York Staffing Association (NYSA) and American Staffing Association (ASA) Temp Employee of the Year Award Winners
• Breadth of candidates range from a traditional temp in all verticals, to CIO, and everything in between
• Pioneers in Temporary, Temp-to-Hire, and Direct Hire Talent Solutions
• Behavioral Interviewing to Match You With the Best-Fit Talent

Talent needs and market conditions change and evolve.  We work twenty-four hours a day, seven days a week, to ensure that we are meeting and exceeding the needs of our clients and stop at nothing short of Total Customer Satisfaction.

To see how much time can be saved— and how much stands to be improved— when searching for the best and brightest candidates, call me personally at (212) 204-1193.

Have a GREAT Day!

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . 

“Good People Are Hard To Find"

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Inspire ME Friday: (re)IMAGINE: When The Opportunity To Step Out of Your Comfort Zone Screams at You, Take It!

"Don't be stuck. Don't be confused. It's really simple: Your life's purpose is the quality of your life's experiences. Living life with passion is following your passion."

Good Morning Folks,

I meet so many new and interesting people by blogging. That explains how Tom came into my world and now your world today.

Tom Asacker has been teaching and inspiring organizations and entrepreneurs for over 20 years. World-class brands including Procter & Gamble, UPS, and G.E. have called on Tom, a renowned speaker and strategic advisor to shake up their audience, fill them with ideas and charge them with inspiration.

Today he shares a story we can all relate to and advises "forget about the reality of the economy and instead focus on your reality."

==> Breakout, breakthrough or breakdown by Tom Asacker 

I'll never forget an enlightening conversation with college friends back in the economic heydays of the 90s. It has stuck with me for the past fifteen years and often helps inform my decision-making, especially during uncertain times like these.

As we relaxed and enjoyed a Labor Day cookout, and our good health and fortune, I spurted out that I was, once again, venturing into the great marketplace unknown.

At the time we were all disengaged yet seemingly secure in executive positions with established organizations, unquestioningly embracing the status quo.

Upon hearing my news, one bewildered friend glanced at me, shook his head from side to side, and professed, "I could never do what you do."

"What's that?" I asked.

"You know," he answered, pausing to sip his imported beer. "Risking it all."

"Risking it all?" I replied. "It's you who are 'risking it all.' And for what it's worth," I continued. "I could never do what you guys are doing."

What they were doing, what many are still doing, was playing it safe instead of playing it with passion. And by "playing it with passion," I don't mean "following" ones passion. I've never "followed my passion," because, frankly, I have no idea what my singular passion is.

Perhaps it's why I'm so amused by comedian Mitch Hedberg's absurd declaration: "I'm sick of following my dreams, man. I'm just going to ask where they're going and hook up with 'em later." But why follow them? Why hook up with them? Why not be the leader of your life and let your dreams hook up with you?

Don't be stuck. Don't be confused. It's really simple: Your life's purpose is the quality of your life's experiences. Living life with passion is following your passion.

Unfortunately, most people believe that passion will mysteriously appear, or that the purpose of life is the pursuit of comfort. They view life as a waiting game with a series of problems to avoid, rather than an exciting game with the clock ticking and opportunities to pursue.

Comfort is an illusion; a fantasy that imagines freedom from pain and suffering if only we stay still and avoid change. What most fail to realize, typically until it's very late in the game, is that change happens to us whether we like it or not.

G. K. Chesterton wrote, "If you leave a thing alone you leave it to a torrent of change. If you leave a white post alone it will soon be a black post. If you particularly want it to be white you must be always painting it again; that is, you must be always having a revolution."

Without intervention, without progressive change, without revolution, everything in our work and our lives gets worse. Our bodies degrade, our relationships fizzle, our jobs disappear, and our ideas become obsolete (it has happened to countless organizations and to most of my friends). 

Face it: We are either breaking out of our spirit depleting routines and breaking through to new insights and experiences, or we are breaking down.

When the opportunity to step out of your comfort zone screams at you, and it will definitely come, take it. Say no to the sure thing and say yes to a creative challenge. Say no to short-term, comfort producing activities, and say yes to fear and passion.

Have a Happy, Healthy, Safe and Refreshing Weekend,

Love Life! Mitchell D. Weiner Chief Happiness Officer

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“Businesses struggle when they look at the same things in 
the same old way. Businesses succeed from coming up with 
new ways of putting old things together."
-- Bruce Turkel 
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TED Tuesday— Dave Isay: Everyone around you has a story the world needs to hear

Every day, people come up to me and say, "I wish I had interviewed my father or my grandmother or my brother, but I waited too long." Now, no one has to wait anymore.

Good Morning Folks,

What a GREAT program we have for you today, especially for those of us with precious children.

Dave Isay opened the first StoryCorps booth near our FSO offices in New York’s Grand Central Terminal in 2003 with the intention of creating a quiet place where a person could honor someone who mattered to them by listening to their story. Since then, StoryCorps has evolved into the single largest collection of human voices ever recorded. His TED Prize wish: to grow this digital archive of the collective wisdom of humanity. Hear his vision to take StoryCorps global — and how you can be a part of it by interviewing someone with the StoryCorps app. 

Dave Isay started Storytelling in his early 20's - here's his TED Talk on how he got started. "I saw how the microphone gave me the license to go places I otherwise never would have gone, and talk to people I never would have spoken to." I feel this. When people ask what's the difference between being rich and leading a wealthy life, Dave is a great example of leading a wealthy life.

Millions have watched his talk. Now YOU can have a look:


As Dave closes: "I hope you'll help us make this wish come true. Interview a family member, a friend or even a stranger. Together, we can create an archive of the wisdom of humanity, and maybe in doing so, we'll learn to listen a little more and shout a little less. Maybe these conversations will remind us what's really important. And maybe, just maybe, it will help us recognize that simple truth that every life, every single life, matters equally and infinitely."

David's final words in the talk: "Every single life matters equally and infinitely". If every mother with a son or daughter engaged in combat, could speak to a mother of a combatant on "the enemy side", and develop a relationship, perhaps the shape of conflict could change.

Thanks for listening and have a GREAT Day,

Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.