"Mitch, Jim, and the entire ELT have built this incredible business and are allowing opportunities for every single FSO staff member to shine and grow personally and professionally. Do not only “FEEL THE EXPERIENCE” for yourself, SPREAD the experience to every person who you interact with and we will all shine!! :)"
Good Morning Folks,
We're back after a week's hiatus with a special treat for you this morning.
FSO is growing at an extremely fast pace. Outsiders want to know the keys to that success -- the driving force behind the ambition. We know it's our people that make the difference.
But as I've said before, on Fridays when I share the best of our internal employee communiques of the week, the best way to get to know the size, scope and spirit of FSO is to hear what our employees have to say directly.
At FSO, I promise our employees a career, not just a job. An opportunity for anyone with >>SKIP >>Twinkle >>Fire and a willingness to work hard and learn and grow each and every day, the a chance to shatter glass ceilings and realize their full potential as has never been possible before. Today, Crystal's story is a case in point:
Good morning and a very happy hump day FSO USA!! :) :) :)
With this, my first ever morning message, I want to stress a very simple concept that we all know and have heard a million times.. this being “the golden rule”.. treat others as you would like to be treated.
Super cliché right? Allow me to just tell you a short story about the benefits of being a nice, positive person…
I grew up the daughter of a fabulous couple who owned a small family hardware store. From the time I was five years old I would go into the store and stand beside my mother at the counter and watch her interact with customers on a regular basis. I watched as every single customer, from the burliest, grease stained mechanic to the frazzled housewife with a clogged toilet, left our little store with a smile on their face because my mother treated each and every customer like family. The tiny store was a beacon of my little community with customers avoiding the “big box” hardware stores.. whose identities I will keep anonymous.. to pay a little more at our mom & pop store because of the EXPERIENCE.
This sublime level of customer service is in my blood (or, one could say that I have "FSO" in my blood.. to an outsider this may sound like I have a terminal illness but everyone in this family will understand my meaning.. and as we sweep the nation soon enough the outsiders will understand as well) and living by the idea of the golden rule has gotten me everything. I graduated from Hofstra University four years ago at the height of the recession still very unsure of what I wanted to be when I “grew up”.
I needed to make money, so the food service industry was an obvious choice. I spent the past four years behind bars, knowing very well that it was not my end game but using it as a platform, a chance to speak with hundreds of people on a daily basis. I found myself growing within the food service industry and getting better and better opportunities.. all from bar guests.
People who did not necessarily know me but who were willing to take a chance on me simply because I was nice to them and really cared. A guest at the dive bar where I was working offered me a position at his sports bar… a guest at the sports bar offered me a position at his fancier French bistro… a guest at the French bistro was a chef at one of the most popular restaurant/clubs in the heart of the Meatpacking District and he offered me a position there.Well Crystal, THANK you. What a great message!!! So powerful, I'm so glad you're here! We are venturing into the fourth year of our youthful company with so many great people and ideas.
And it was there where a group of fun loving bar guests came in who were clearly celebrating and were clearly not only coworkers but dear friends. The leader of the group requested champagne and I worked with him to select the perfect bottle for the occasion. One of the members of the group was a lovely woman who was pregnant so I made her a virgin mojito. I made the group smile and laugh.. I was as accommodating as possible because that’s the only way that I know how to treat people.. I’m my mother’s daughter.
The infectious, permanently smiling man who was the ringleader of the group handed me his business card as he left and insisted that I call because he wanted me on his team. The business card read “Mitchell D. Weiner – Founder, Chief Happiness Officer, CEO & Owner". (A company with a Chief Happiness Officer!? SIGN ME UP!) And now here I sit, nearly four months into my tenure with FSO a week after receiving my first promotion, writing my story to the entire company… it is pretty amazing.
Today I have two pieces of advice for every person in this company. Number one is to treat others as you would like to be treated. Live life like my mother and I can guarantee that the results will be overwhelmingly positive. And number two is to appreciate and recognize when you are treated particularly well. Live life like Mitch and acknowledge that taxi driver, or that grocery store worker, or that barista who has gone above and beyond and let them know how much you appreciate it. Take it a step further and tell them about FSO. Every single one of us has the opportunity to recruit and build on this company simply by recognizing talent. We are a PEOPLE company.
Mitch, Jim, and the entire ELT have built this incredible business and are allowing opportunities for every single FSO staff member to shine and grow personally and professionally. Do not only “FEEL THE EXPERIENCE” for yourself, SPREAD the experience to every person who you interact with and we will all shine!! :)
This week, DELIVER THE FSO EXPERIENCE with POWER OF FOCUS. Let us all help each other so that we continue to be THE BEST ONSITE OUTSOURCING COMPANY IN THE WORLD!
With care, passion, inspiration and love.
Have a GREAT day as I look forward to seeing all of you soon.
Chief Happiness Officer
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"When I was 5 years old my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down "happy". They told me I didn't understand the assignment. I told them they didn't understand life" - John Lennon
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