Showing posts with label development. Show all posts
Showing posts with label development. Show all posts

Monday, April 27, 2015

Always Do The Right Thing

"It's about how we treat and care about our people. How we motivate them and continue to develop our folks.  Folks do the right thing. Trust and believe in your leadership. Always do the right thing and love life."








Good Morning Folks, 

Greetings to the greatest people in the on site outsourcing business. I hope everyone had an awesome weekend and was able to spend a bit of time relaxing and clearing your mind so you are fresh and ready for another awesome week at FSO.

As we grow and look forward to a prosperous future, we will never forget the Personal, Passionate & Productive mindset from which we began.

We promised you that from the beginning that we will improve service, reduce/control cost and take care of the people. We are taking a step forward to never losing sight of the promise by going back to the basics.

Because our employees are our connections to clients, we need to ensure that they have a clear understanding of what FSO does, stands for and is achieving for you each and every day. That’s why we established Mitch’s Institute of Training (MIT). 

Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. These past two weeks have been packed full of strong activity, great meetings and the launch of the MIT will be one of if not our strongest commitments and training tools to ensure everyone across FSO is continually learning and growing

One thing we know and that is momentum is how businesses thrive and grow, and our momentum is rocking – so Train the Trainer is in full motion through our MIT and we begin the next phase. Just imagine ONE TEAM across FSO that know everything about the company there are part of and what we stand for and what and how we sell and why clients bought us and why prospects buy us and how that carries forward from our sales front end to perfect execution and delivery on the back end through operations – our Promise to Promise – our re imagine – our Solutions and our Ideas, Innovation and client Cost Saves. 

The first MIT meeting allowed for our employees to walk away with eye-opening insights. The floor was opened to exchanging stories of success, to getting to know each other better and to finding inspiration in the powered of shared experience. Missy Adriazola, our Director of Training put it this way:
"We kicked off MIT 2 weeks ago with Mitch sharing his vision of FSO- past, present and future.  It is crucial that everyone plays their part for the future and growth of FSO.  But, with that comes learning about what we do, and how we do it.  Last week, with Round 2, Bomsi shared a little more detail about the company history and the expectations ahead.  And, since we’ve all learned “what” we do, who FSO is and Mitch’s vision, it’s time to get to work on the “how to” portion of training.

As head of training at FSO, I could not be more excited to share that there are great things in the works for the next round of MIT.  The promise to practice from the training team is that we ensure that you all have the tools you need to perform at your best and teach your teams to do so each and every day.  We are ONE team made up of individuals who CARE about each other and our clients. This is a huge differentiator in the marketplace and how FSO sells and closes deals daily.  We hire those who have the DNA of fire, skip and twinkle.  We look for those who are hospitality driven and go above and beyond every day." 
As we continue to build our company culture together, which you know includes positive energy, honesty, trust, respect, integrity/ethics, warmth, transparency, and CARE. You will only be able to achieve success in your role through solid communication - but talk is cheap. The question is: do your words matter and influence the outcome? Do you really connect with your team? Can we be doing better?
  • How the operation could run better, more efficient?
  • Are there better ways we can be organizing our areas better?
  • Are there ways we can order things like supplies and equipment to save our clients’ money?
  • Can we be more productive in the way we maintain the cleanliness of all areas?
  • Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special?
  • What ways can we improve Hospitality?

There is nothing to wait for or direction needed from our clients in finding ways to (re) Imagine and make things better – your ideas and expertise is exactly why we are entrusted to run our clients operations – they outsourced to us and we must take the opportunity to show them why their decision was the best they ever made and we will deliver on our Promise to Practice.

You will know you've connected with your team when: they go the extra mile and always give the extra effort, they say positive things and provide unsolicited appreciation, they demonstrate trust and have an unguarded openness, they express themselves and communicate frequently, they feel good about their role and their value to FSO, they have positive energy, and you have growing team synergy. 

Our company is all about PERSONAL. Love our employees and love our clients.. and we should never stop thinking of how to wow them. The Power of Focus and the Power of Positive Energy will always be key to our future success. 

MIT presents us with an opportunity to take time and (re) IMAGINE the services we provide to our clients, and the road we pave for our employees —with the idea that we are one team, one family.

Thank you for your partnership and continued support. We look forward to sharing our success as the MIT program moves forth and grows.

Have a great week and thanks for being a part of our amazing journey.


Mitchell D. Weiner
Chief Happiness Officer  

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Example is not the main thing in influencing others. It is the only thing" 
~~ Albert Schweitzer
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Wednesday, February 12, 2014

National Expansion; Future Leaders Promoted From Within And Other Thoughts For A Cold and Snowy Hump Day

Image: Forbes
"Matt has impressed me with his ability to dive in and learn the Records procedures and details of our system. When issues arise he consults me appropriately and together we resolve them. I look forward to further work with Matt. Thanks for hiring an experienced Records Manager who hit the ground running and brings a lot to the table."




Good Morning Folks


I hope you are all off to a WONDERFUL week so far.

I have been zipping across the country for the past few months and it has been wonderful to see our Personal, Passionate and Productive culture alive and kicking across the nation. Thank you to each and everyone of you for representing FSO with positive energy, smiles, amazing hospitality and customer service.

One of our 2014 goals is to have the most inspired, motivated and best trained employees in the industry. FSO is based on some very solid beliefs that are centered around building a career path for the passionate people who consistently do a great job for our clients.

Nothing is more important than having great people who care about the service they provide to our customers. Identifying and finding great people starts with knowing exactly what you are looking for - that fire in the belly, skip in the step and twinkle in the eye. Our Future Leaders must have the desire to grow and be a part of something amazing, something BIGGER.  

Everyday the Executive Leadership Team are thinking about how we can further expand growth opportunities, career paths, incentives and success with us. I am so passionate about the FLP Program and promoting from within, I want to ensure those who have grown and flourished with us are given the first opportunity to move up in their careers with us.

Another top goal of our organization is ensuring that we launch each new site with an FSO EM or Lead -- at a minimum! In other words, we will not open an account without an FSO person. Our goal  of ensuring perfect implementations will only be achieved by having as many FSO employees go to new sites as possible, and we will backfill them with new FSO employees in their current site. Simply put, this provides the opportunity for growth & advancement for all FSO employees.

You know that I am personally invested and CARE about every person in our company. It is part of the personal touch we brings to our prospects and FSO clients. Did you know that hundreds of our corporate and field staff were uncovered and/or promoted through me alone! Pretty impressive and we’ll only get stronger and better with a well-oiled FLP.

There are 2 ways for existing FSO employees to become a part of the FLP:
If YOU are a top performing employee, you have the fire, skip, twinkle, AND you are interested in being a part of the FLP (which will likely require leaving your current site), speak up! Call me or Denise directly and let us know you want to grow your career with FSO!  We want to hear from you to fulfill your dreams!  
If you are an EM, EAD, ED, RD, or a member of the PS or ELT and you know an employee who has the fire, skip, twinkle AND they are interested in growing their career with FSO, call me or Denise directly!
If this sounds incredible and impressive to the forgotten hourly employees stuck in dead-end jobs elsewhere, and the kind of career path and commitment you would like to be assured in return for your investment working hard every day, please send your resume to Kshepherd (at) fso-outsourcing.com.

I am personally committed to (re)IMAGING our FLP to enhance the FSO Employee Experience. 

I’m only one person and know I can’t do it alone. I need your knowledge, expertise and experience. 

We are family & it’s all about TEAM WORK!


Have a GREAT Day. Love Life.

I'll be a seeing you soon.



Mitchell D. Weiner
Chief Happiness Officer  


Friday, February 7, 2014

==> InspireME Friday: Ask For A Reference, Not A Job

"And by letting them know that you hold them in high enough esteem to potentially use them as a reference, you're actually paying them a compliment."














Good Morning Folks,

I can say that FSO has taken the industry by storm! Literally and figuratively.

We made it through another week of the worst winter weather on record, and what troopers the team at FSO are. A client writes: 

"I just wanted to send you a quick note regarding the FSO Team. They have made every effort to get into the office regardless of the adverse weather conditions we have been experiencing this winter. Charles, Harun, Gene and Kathy have made my job easier as I know they will always be in the office when I cannot get there. Knowing that they are always there to support me to make the office run smoothly has been extremely helpful. I just wanted to take this opportunity to “sing their praises”.

That's what we call going the extra smile. It comes standard with every engagement!

With operations in 57 major US cities and a clear focus on concierge service, our goal remains the same - to help firms improve operations & SAVE MONEY.

Now some inspiration for those seeking a job or a better job— there's an easy way to turn dreaded employment networking into deadly effective bonding: 

When you're networking, ask for a reference, not a job. 

Whether you're doing catch-up drinks or grabbing lunch to reconnect (and, hopefully, staying out of this horrible heat!), your main goal is to get an ally, not a tally of job listings. Adding another helping hand to your search is your aim. 

So don't ask your college buddy if he knows of any jobs for people like you. How would he? 

And don't ask your boss from two jobs ago if she has the names of any people who are currently looking to hire somebody like you. It puts her on the spot. 

No, instead, ask for a reference. Mention that you're going to be moving on, or you're already looking, or that you're actively out on the street. Let them know the type of positions you are and are notsuited for, and what you're hoping to achieve in your next opportunity. 

And then ask them if — when it gets to that happy place in your search — it would be OK to use them as a reference. 

By not putting them on the spot about specific job openings, you reduce the awkwardness inherent in the networking conversation. 

And by letting them know that you hold them in high enough esteem to potentially use them as a reference, you're actually paying them a compliment. 

You're also making it easier for them to say "yes", and to feel good about themselves for being a good friend and helping you out with this little favor. 

All of which means that you have a new buddy in your search — one who's going to be thinking about keeping an eye out for new opportunities and an ear open for fresh possibilities for their reference-able friend: you. 

It's wins and grins all around. 

Now, this doesn't work for just any old person you meet on the street. There's probably a pretty good match between people you'd take to lunch and those you could ask to be a reference. So my advice would be to stick to asking those you know well enough. 

Being realistic, the widely offered and deeply wrong advice from the past decade that you should try to extract favors, concessions, names, jobs, and career assistance from people you've only met over the phone is not only useless, it can be counter-productive to your aims by antagonizing your broader network. 

By making your networking about compliments, you'll find it pays dividends. 

Never lose that skip in your step, fire in your belly or twinkle in your eye!

We're on fire and this company is doing amazing things to build for the future. 

From our wonderful FSO Family have a GREAT weekend, be happy and… Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

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“ Genius is eternal patience” — Michelangelo
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Wednesday, February 5, 2014

Why Isn't Anyone Reading Your Resume? Your LinkUP To Job Search Success


"As a trusted business partner and friend I am seeking your recommendations of highly motivated people who are looking for a new opportunity and bright future in the field of Human Resources.. ASAP"



Good Morning Folks,

Sorry to hear about the continued snow and cold around the USA. I myself had some major delays last night and had about 3.5 hours of sleep but I'm inspired and totally on fire.


Since FSO is conducting a nationwide job search for marketing and HR talent, and it's been too long between LinkUps— I thought I would share more broadly some of the career advice that I have been posting recently on LinkedIn.

It's not you: Why no one's reading your resume
Why isn't anyone reading your resume? Here are some ways to navigate recruiters' Applicant Tracking Systems and get yourself noticed.

Spending on Corporate Training Soars: Employee Capabilities a Priority
Corporate training is always a very good indicator of economic activity:  when companies slow down they often cut training spending, and then as business grows they ramp back up to train new hires, sales people, and leaders. This is among the most discretionary of all corporate spending areas, so it is an excellent bellwether for business confidence.

If I Had a Hammer
The automation of today and the future requires a (re)IMAGINED approach to job search and preparation

The Basics of Not Bombing and Interview
It doesn’t matter if you have 20 years of experience and a letter of recommendation from the president of the United States — if you bomb the interview, you’re not getting hired. Here’s what you need to consider

8 Tips To Dress For Interview Success
Struggling to decide on an outfit for your upcoming job interview? What you wear to an interview creates an image or perception of the type of person you are, so choosing your attire is critical to presenting yourself as the right candidate to hire.

These are the 50 best places to work for 2014 

6 Habits of Remarkably Likable People
Hiring Managers cite the number one reason in competitive races for one position, it's the Likability factor or as better known in singing competitions the "X" factor that decides.

5 Steps to Writing an Amazing LinkedIn Recommendation
Beyond what you provide a recruiter, they will go to your LinkedIn page to do reference checks. Are yours in order and the best they can be. The time to ask for recommendations is when you are ion your game not the day after you've been swept up in an unexpected restructuring that can happen to anyone.

Should you or someone you know of make a GREAT fit for FSO's Personal, Passionate & Productive culture, please contact me directly (mweiner at fso-outsourcing.com) or send resumes to Lindsay Gallagher (lgallagher at fso-outsourcing.com). 
 

When it comes to delivering our services, our people are the driving force in making the difference. Our goal has always been to ensure that the staff we have are so passionate and are armed with the tools and knowledge to succeed in their ultimate career and life goals. 

Have a GREAT Day. Love Life.

I'll be a seeing you soon.



Mitchell D. Weiner
Chief Happiness Officer  

Thursday, January 23, 2014

Referrals Needed For HR Positions In Our Rapidly Expanding INC 500 Firm

"As a trusted business partner and friend I am seeking your recommendations of highly motivated people who are looking for a new opportunity and bright future in the field of Human Resources.. ASAP"











Good Afternoon Folks,

To everyone who responded to my most recent email regarding our Sales hiring needs, THANK YOU! Your support is invaluable and greatly appreciated. 
 


With that said, today I'm seeking your recommendations for strong candidates who will assist in strengthening our already robust People Solutions (HR) department. Most immediately we are recruiting for the following positions: 


==> National Director, Training & Development -
This person will be placed in NY and will be required to be available to travel 40% of the time. Reporting into our SVP of People Solutions, this individual will be responsible for increasing productivity per person by developing and implementing industry leading training and development programs. 

==> National Director, Recruitment 
Working closely with our SVP of People Solutions and our Operations team, this individual will own the strategy and plans for sourcing & hiring outstanding, passionate candidates who will deliver service with a smile and ultimately help support our growth across the country. This personal will also be placed in NY and will be required to be available to travel 40% of the time. 

==> HR Generalists for NYC, North East Region & South East Region
These individuals will be responsible for building strong relationships with our employees and clients, talent management, & employee relations. Additionally, they will be responsible for recruitment and training and development.   
  


Should you or someone you know of make a GREAT fit for FSO's Personal, Passionate & Productive culture, please contact me directly (mweiner at fso-outsourcing.com) or send resumes to Lindsay Gallagher (lgallagher at fso-outsourcing.com). 
 

When it comes to delivering our services, our people are the driving force in making the difference. Our goal has always been to ensure that the staff we have are so passionate and are armed with the tools and knowledge to succeed in their ultimate career and life goals. 

Thanks for helping us help you. 


Have a GREAT Day. Love Life.

I'll be a seeing you soon.



Mitchell D. Weiner
Chief Happiness Officer  

About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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