“Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others with them”
~~Walt Disney
Good Morning Folks,
While the Weiners pursue our last two days of R&R in the Napa Valley, I leave you in the very capable hands of our Corporate Trainer Shalaine Adams, who is at a conference at Disney where, in addition to entertaining children, they also teach and train adults in the art of business hospitality which has become their hallmark.
Shalaine… over to you…..
Good morning FSO & Happy Thursday,
I hope you had a wonderful week so far!
I had the pleasure of attending the SHRM conference with Kim, Chelsea this week in Orlando Florida and boy, was it a blast!
Being in Orlando, you are surrounded by the magic of Disney. Over and over again it was mentioned in the advertisements, at restaurants and even at the conference:) You couldn't help being touched by it!
I'd like to bring you on a journey with me, back to when I was 7 years old. My grandparents took me to Disney world! I couldn't believe it, I was so excited and thrilled to be there surrounded by all of the princesses I'd seen on TV! My grandparents took me all around and when we we were on our last day, I was allowed to buy whatever I wanted at the Disney gift shop. I picked out a Minnie Mouse mug as I absolutely adored her. My grandparents bought it for me and I was so proud of my purchase! I picked it up off of the counter and Wham, it fell and shattered to pieces.
I was so sad as I thought that was the end but oh no, a cast member (as the Disney employees are affectionately called) came over, gave me a huge smile and said it’s ok, don’t cry look; she GAVE me another Minnie Mouse mug...just like that; free of charge. And although it was a long time ago, that is an experience I will never forget! I felt so special! Not only do I want to go back, I want to bring my future family with me!
At the SHRM conference, it was said that people may not remember what you say or how you say it, but they always remember how you make them feel!
It is us (You & I) creating a MAGICAL experience that keeps FSO at 98% client retention and it is that MAGICAL experience that enables us to become sticky and expand our service lines like we have with PWC, Capco & Y&R!
So I ask our FSO team, how does your clients feel after they leave your presence, is it magical; did you go above & beyond for them anticipating their needs?
How do your teams and peers feel, do you show that you care, are you a team player; do you make the experience a personal one?
Disney World is the happiest place on earth providing experiences that keep their guests coming back to visit over and over again!
We at FSO, stand poised to become the Happiest place to work; providing a Magical, Hospitality driven experience for everyone we come in contact with both our clients and our teams!
Let's do our part and make every moment count, our culture is Personal, Passionate & Productive! FSO is our Magic Kingdom, and we as the cast members make the Fire, Skip & twinkle come to life!
Wishing you a Magical day!
Let's Rock it!
Shalaine Adams
Corporate Trainer
MDW: Thank you Shalaine. I too was impressed with the Disney way and my encounter with one of their legacy pioneering hospitality champions. I blogged about him here.
From the wine and the food to the spa, shopping and more, you’ll become intimately drawn to Napa Valley. It is our greatest joy to share our knowledge and expertise of this majestic dreamscape, making it a landmark journey for the senses. In fact my wife has built a business around our love for Napa.
Experience Napa is the ultimate gateway to the intimate enclaves and best-kept Gems of Napa Valley. Check it out. I am always happy to share what I know so don't be shy with questions.
I will also be on the road quite a bit in July and excited to see all of you, your staff and our awesome Clients.
I am bringing back some great wine for our clients and for us.
Enjoy and stay in touch. Mitch. :-))
Mitchell D. Weiner
Chief Happiness Officer
Learn more about what DIFFERENTIATES FSO here
