Shout-Out Wednesday: A Deep Level Of Commitment To Customer Service

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 

Good Morning Folks,

As Founder, Chief Happiness Officer & Owner of FSO, it gives me great pleasure to share with you every Wednesday, the client fan mail I get from in praise of our employees, working on their sites. 

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. They exude a deep level of commitment to customer service— the whole "White-Glove" experience, and are as comfortable greeting employees as they arrive each morning as they are setting up conferences and events for the world's top power brokers, who hold key leadership and board positions at our distinguished clients.

Daryl at The New York City Offices of The World's #1 Consulting Firm...

"Darryl has been an essential part of the floor host program. He continues to excel with the surpassing requests of the clients he supports on a daily basis. Darryl is assigned to main floor for Meeting & Events which has him interacting with client visitors from across the country and territories. He is always know for functioning at a rapid pace from the time he enters the office until the end of each day. Darryl’s reliability, experience and “can do” attitude is highly valued by the clients and colleagues alike."

Rita at The Above Mentioned Firm, Chicago Office..

"We wanted to thank you for your assistance with the MPL meeting. With twenty partners involved, it was most helpful when you escorted them to the boardroom. We were pulled in many directions but we were confident all would go well because you were backing us up. Your assistance proved invaluable to us today. We look forward to the next event. Rita continue to deliver a great customer service experience for our high end clients!"

Janet at The World's Leading Daily Newspaper...

Janet has been such a great help to us! She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable. Thank you for all you do!

Karina at A Major New York-City-Based Content Creator...

"Want to praise Karina's performance over here at 200 Fifth over the course of the last three months. Specifically during our vendor presentations for the  Video Imaging project two weeks ago she was great in both helping the many guests and solving  some of the A.V. issues we experienced. Know this has been a transitional period for 200, and her solid work daily supporting us at the reception desk is appreciated by Original Content."

Kudos to Carolyn

"Carolyn exemplifies the FSO spirit. She is always in a great mood, always delivers excellent service to her clients, is loved by her clients, has been with the site 10+ years, and has PERFECT attendance the entire time she has worked for me. Great job and keep it up!"

The Team At a Global Political Organization...

"I want to thank each and every one of you for the excellent team work that led to the success of our event on Procurement for Women's Economic Empowerment, Friday afternoon. The seamless cooperation between all three of our business units - Development Business, Publications and the Bookshop - was remarkable. It is an important topic to work on and agenda to push forward. You can all be proud of your contribution."

Thanking Ladon

"We would like to say thank you to Ladon for his hard work and dedication, out Client loves him and would like for him to move on to his next role. Thanks Ladon for all you do."

Thanks to Gorge & Miguel

And Kudos to Jasmine!

THANKS for all you do each and every single day. Your contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone you meet.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

Shout Out Wednesday: Meet True Representatives of Team Spirit— Support ing One Another And Own Their Roles

"We would like to shout out Tyler and Sarah for their consistent “can do” attitude, quick delivery on request and especially with a smile. Thank you for going above and beyond and appreciate everything they do for the two buildings."

Good Morning Folks, 

We are on a roll! The success we’ve seen is truly amazing, and our ability to attract, train, develop and retain great talent and leadership has never been stronger.

While many companies are struggling to retain and find great talent, all while facing the difficulty of managing a four-generational workforce under one roof (Xs, Ys, Boomers, and Millennials), we excel at attracting and retaining inspired and passionate people with performance-based rewards and opportunities for advancement.

That in mind, welcome to Shout Out Wednesday. Here are some of things our clients are saying about our motivated, team oriented, passionate people:

"Hector is an outstanding Manager. He runs a great operation that covers 2 states and 3 buildings. Lately he has been short staffed but has not skipped a beat. He has been able to lead his team thru a touch staffing challenge without service interruption or impact to our clients. Great work Hector!" 

"Kudos given to Rosalie Morales- she’s been with FSO since October and her teammates could not say enough nice things about her- she’s terrific and LOVES FSO! We are truly impressed and couldn’t stop smiling throughout the lunch- really something to be proud of!"

"I wanted to send along a note of thanks to you for your event support this morning. 

Our IPO Conference was extremely successful and much of this success was thanks to you and your team!

I jumped into this event very last minute and communicated all of our needs likely without ample time to plan appropriately and was never given a "we can't accommodate"!

The auditorium was set-up early, your staff was all-over every single detail and we were ready to go with time to spare!  

These things make all the difference and I am extremely grateful for all that you and your team do!"

I work on the 13th floor as part of the FSR - PE Group and I wanted to drop you a note regarding the awesome job Kimberly did while helping me out earlier this week with some issues I had. 

I was experiencing some difficulties regarding permission to maintain usage of my file drawer. I received several emails over the span of two weeks indicating that I was at risk of having all my belongings removed and immediately within 15 minutes of notifying Kimberly, she was able to clarify the situation with security services and allow me to maintain usage of my drawer worry free. 

I am very grateful for her assistance "


Jose has shown us that he has our DNA , Skip, Fire and Twinkle, always ready and willing to go above and beyond with no stop sign in front of him, Jose has signed up for multiple trainings, Mailroom and records, and looking to do more in his role here at FSO.

"Deep and sincere thank you to Denise for helping me yesterday. Today was our IPO conference with a large number of potential clients expected to attend. I received a last minute email yesterday informing me that I needed to create an additional 100 Thought Leadership Pieces for the conference. Denise actually stepped in to help me put these pieces together just in time for the conference this morning. Could not have done this without her help! Thank you, very much appreciated!"

One of the things Myles did for Employee Recognition Day! What better way to let your team know you appreciate all the hard work they do, than with a candy gram. “Thank you for going the Extra mile” Also, As part of the all day employee love fest, Joe bought the whole team lunch! Way to go Joe!

"Clamann knows what to do at the start of his shift and without hesitation will help support the Service Center to deliver supplies, deliver mail & accountable or make copies.  Clamann is a real team player.  Thank you, Clamann."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

Again, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Shout-Out Wednesday: Kudos To Our Warm and Hospitable Teams

"No other onsite outsourcing organization is as committed to leveraging a triple threat combination of People, Solutions and Technology to reduce / control costs, improve service, and take better care of the people who serve you." 

Good Morning Folks,

FSO provides a white-glove experience to your end-users and clients through a Personal + Passionate + Productive culture of hospitality.

Our well-trained and knowledgeable staff  embodies what it is to be hospitable with a customer service touch. Their contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone they meet. 

Every FSO employee is committed to a higher level of service through: 

• Professionalism
• Discretion
• An attention to detail
• Exceeding expectations

Hear directly from clients how our well-trained staff is creating a warm and highly inspirational experience for their valued employees and guests:

From an advertising agency...
"This afternoon the building had a major power surge which knocked out all of the high rise elevators and created total mayhem in the lobby as well as on our 18th and 19th floors. Your staff in particular  Nayalee Melgar, Franklin Jimenez and Angel Irizarry all went above and beyond today to assist with the numerous phone calls from tenants that came in asking what was happening, to the notification of the entrapment and the call that FDNY was on the scene. We just wanted to acknowledge and thank your staff again for their assistance."

"Sharifa performs her job responsibilities excellently and is true 'people' person......She's help make my recent trip to our NY office flow smoothly and is a real pleasure to interact with......"

From the world's #1 consulting firm...

"Kim continues to be a very reliable liaison for the 14th floor. She continues to make her presence felt throughout the day and she does it cheerfully. I needed to reach out to Kim on an assignment that I attempted to have done without her help but did not receive any attention. This was a mailroom task. I told Kim about it and she stepped in and had my request completed in no time. Thank you so much, Kim ! ! ! Keep passing by, it's so nice to know you're around."

"Just wanted to follow up to let you know that Jovanny was extremely helpful and quite accommodating with a project I had on Friday.  It was a last minute request, and Jovanny responded without hesitation and helped to get the document done in time for the partner. It was a pleasure working with him."

"I just wanted to take a moment to thank and recognize Sharaya's efforts in going above and beyond. When I approached Sharaya with this request she informed me that Office Services nor Reprographics is stocked with these branded items. Before I had the chance to looked into other alternative Sharaya had already provided me with blank envelopes, labels and a Word template in which I could print the needed labels on. With Sharaya's dedicated help I was able to create the labels I needed and meet my deadline."  

"She is very charismatic and approachable. She has helped me numerous times with anything I need on the floor. Her periodic check ups help to avoid minor situations turning into bigger ones and brings balance to our floor.  Thank you very much! We appreciate your help!"


From a major book publisher...

"You brought the FSO energy that we’ve been missing while you were away. You were very informative and covered a lot of information in such a short time period. Keep up the great work with the training classes. My team appreciates these tools to become a better person and an FSO employee. We do BELIEVE with hard work, GROWTH is that much closer.We welcome you any time, with open arms!"

"I wanted to take the time to thank you for visiting our site today and informing us on current FSO affairs. The meeting was very informative and inviting. Would definitely like for you to come back regularly to update us on all things FSO. Thanks again and have a good weekend."

As you can hear from our clients' praise, with a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. From back office support to reception, FSO is invested in going “above and beyond” to provide you with the most memorable and positive experiences.

We provide  five-star front of house service, delivering a full range of solutions, including reception, switchboard, corporate concierge, and office support. Call me PERSONALLY on  (212) 204-1193, if we can help you at any time, in any way.

THANK YOU for all of your support and hard work…WE really appreciate it!  

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Love is life. And if you miss love, you miss life."
 ~~Leo Buscaglia
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Shout-Out Wednesday: Kudos Abound For FSO's New Service— Floor Host

 "It's nice to see that team representatives help each other and work together" 

==> Introducing A New FSO Service: Floor Host

FSO is pleased to announce the launch of Floor Host, an innovative new hospitality service designed to create a better experience for the employees and guests of our clients.

Born from our long-standing relationship with the world’s #1-ranked professional service firm, our Floor Hosts are strategically positioned to provide information and direct assistance while interfacing with all other office services. Some examples of a Floor Host’s responsibilities:

Optimization of meeting room and workspaces making sure space that is booked is used and advocating for the firm’s hoteling culture and mobile way of working 

• Real time support for meetings on all floors, checking in with meeting organizers before meetings begin, providing a point of contact for additional support
• Visible support, on the floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need 

Said Mitch Weiner, Founder, CEO and Chief Happiness Officer at FSO, "At FSO, the customer experience is our greatest differentiator. The cornerstone of our strategy has been "Let’s (re) IMAGINE" which capitalizes on a unique visionary skill that allows us to see something that does not currently exist, not just more of the same of what you have right now. With Floor Host, we enable possibilities previously out of reach."

FSO's Floor Hosts help bring your brand values to life and make guests more warmly welcomed.

In addition to the world’s #1-ranked professional service firm, FSO has created (re)IMAGINED Hoteling and Hospitality Services for clients including the #1 advertising agency, #1 sports marketing firm, #1 big-8 accounting firm, #1 consultant, and many of the AMLAW 200 legal leaders.

And our clients have embraced it. Hear it direct from them:

"I just wanted to let you know that Denise & Melissa have been doing a great job here on the 15th floor. They have been attentive and happy to help out when needed." 

"I'm just sending this note to say that the floor representative for the 14th floor, Kimberly, is awesome. She is so helpful and always makes rounds to check to see if I or anyone else needs any assistance. She is always very polite and professional and always has a smile.  It's very nice to have her on the team / floor."

"I also want to mention that floor representative, Denise, stops by also and she is also always very polite and professional with a smile. It's nice to see that team representatives help each other and work together. You have a great team.

"Rosie and I received much needed assistance yesterday from Denise & Kimberly in putting together a last minute event on the 14th floor. With their assistance we met the deadline for our event and were able to finish on time.

"Melissa has been a superb addition to the Floor Host team. She proves a warming sense of hospitality to the clients on her floor. A perfect example of this is the love and admiration Melissa receives time and time again from internal clients and visitors alike. Case in point by abundance of kudos she has received since the onset of the program."

"Just wanted to point out that Denise gets things done efficiently and promptly and I really appreciate having her service the 16th floor."

"I'm reaching out to you to provide my feedback on our Floor Host, Jessica. Jessica is always very friendly, helpful and responsive. We appreciate how she handles our requests with the utmost courtesy and fast turnaround. She is also very diligent with making sure under utilized conference rooms are released for others to use. She is a star on the 8th floor.  

"I wanted to comment that I've been very pleased with Khajuaan, who has been very helpful. He stops by my desk to see if I need anything, and helped me with a project. I see that he goes around the 7th Floor looking for issues, and puts tickets into the database as called for.  In addition to being responsible and responsive, he is a very pleasant person to deal with!"

Shout-Out Wednesday: Prepared, Ready and Eager to Rise To The Challenge

"Our hero, with military background, shook it off as "it was OK, and we see a lot as Concierge."

Good Morning Folks,

Jiovan is our hero today. On the job at a financial institution, he was talking someone when a seizure came on them. He did a good job, maintained his composure and called for assistance.

Coincidentally, our client is having CPR/ED training next week. Jiovan expressed interest to participate so they got him a spot. Now both FSO and its client are making a commitment to his development.

This isn't the first time one of our heroes came to the rescue. Back Shout-Out columns have plenty of other examples like the case of our Miguel, who encountered a suicide attempt while on the job at a luxury building we serve.

It was an attempted suicide. This was not an episode of "what would you do?... There was no John Quiñones to come out from behind the camera. Miguel didn't believe what he was seeing and took a moment to get his head straight. What he did next saved not just the woman (Mom) but the unborn and the 2 year old toddler. The woman intended to get in her car and when Miguel confronted her, she pleaded to allow her to get to her car to go to hospital. Miguel was, oh no you don't, he grabbed her wrist as a human tourniquet and made her sit down. She tried to convince him to let her go and get in her car but he took control and had another associate call 911 and get EMTs out. Miguel kept her awake as she repeatedly passed out.

EMTs arrived and took her away to hospital and Miguel, if you didn't do what you did, she would have bled out in 4 mins. If she had made the car, it could have cost her a lot more than her and her unborn.

The woman was OK and back yesterday at the building and her husband couldn’t have been more grateful to Miguel.

Miguel, with military background has kind of shook it off as "it was OK, and we see a lot as Concierge."

These two case studies exemplify the true culture perspective of our company. It's what we do. It's these things that separate us from everyone else. It's in our DNA! This isn't who we say we are. It's innate in our culture. It's what we expect. The only thing different here is the individuals that needed help. As a group, we are prepared, ready and eager to engage.  

Our people are skilled, trained and ready to handle all tasks at hand. Our cross-training and programs in place are essential to our clients success.Together, as a company we are capable of great things.

We get great results when we have the right people in place who have solid relationships with our clients.

To those applauded, today CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"A leader is one who knows the way, goes the way, and shows the way." 
~~ John C. Maxwell

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Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"This young lady clearly takes her job seriously and enjoys what she is doing. She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" It means so very much to have had you there to help." 

Good Morning Folks,

As FSO continues its expansion, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service that just can't be faked or duplicated.  

==> Compliments to Shalaine for training: 

At a time when others have cut back on the training and recognition that is essential motivation for success, this is just another example why FSO is the differentiator in the industry. Employees love what you are doing, Shalaine. Hear directly from them:

"Your hospitality training session Today was phenomenal. You hit on the most valuable points and was able to express the importance  of those points with passion and conviction."

"Your energy is contagious and you speak with such compelling inflection! "

"The ending of your presentation was the most memorable for me. I live by the statement "Do The Right Thing" especially when no one is watching. I felt every last word at the end."

"You come in and just rock the room with your amazing energy. The training was super exciting and so fun."

"Thanks so much for breaking down the meaning of hospitality. Your lovely words made it much more clearer as to what we needed to do working with this company."

"We just took the training. It was very helpful, very informative, and exciting. I loved your energy and the examples you gave."

"I find your training to be amazing! You are a breath of fresh air. You're always so happy and full of life.  You're aura is always so welcoming and your training is always insightful. You inspire me to challenge myself to be better than I was the day before."

==> Kudos To Fariyal, Jasmine, and Nakeisha:

"We had a VIP group (our competitors) for a meeting and it got a bit chaotic as the power around the table was not working and some of the guests wanted chairs that were adjustable. I kept running back and forth to Jasmine for help and although I know she wanted to throw me out the window (smile), and this is not her job, she was very pleasant, approachable and was quite helpful in reaching out to others to get us organized."

"Just wanted to write a note to let you know how helpful Fariyal was this morning.  Unfortunately, we forgot to reserve a conference room for a client meeting. We tried to reach the meetings and event group As we all ran around crazy (calling Mike, running to the office of the meeting and events group) I asked Fariyal for her help and she was extremely pleasant and was able to guarantee us a room.

"Nikeisha you are amazing! You always go far and beyond of your work. It is really a pleasure to work with you!

"She was very helpful by going downstairs and picking up my monitor vs me doing it. She offered to help me get it and i really appreciate the effort she put on her part as I was really busy this week to pick it up. So kudos to her for being very helpful. It makes the rest of our jobs much easier."

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"None of us is as smart as all of us." 
~~Ken Blanchard
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It's Wednesday: That Mean's It's Time For a Shout Out To Our Stars

"Maria is an outstanding employee who is always pleasant, and goes out of her way to help me. She is thoughtful, and I can rely on work that she gives me to be done accurately and correctly."

Good Morning Folks,

Our clients love what we are doing for them. 

When they take time to write like this it is testament to what I've been saying all along: FSO has a unique and unstoppable passion to exceed our clients expectations. Our culture is what defines us: Personal, Passionate & Productive. We have a proven business model that is key. We strive each and every day to not only meet expectations, but to exceed them. Our teams are hospitality driven individuals, recruited from brands where white glove service is required.

From our ownership team, support staff, subject matter experts... to our on-site folks, our focus is to come to work every day thinking of ways to (re)IMAGINE a better experience for you and your guests.

Here are some of the amazing things our clients are saying about our motivated, team-oriented, passionate people. I am honored to be in the company of all mentioned. 

Compliments From The World’s #1 Ranked Professional Service Firm

"Forwarding handwritten note from client's HR Managers, sent along with a Box of chocolates for our Admin Staff. They continually provide excellent service on a daily basis to this firms' employees:

Angela 

Shanise 

Michael

Luz 

Michael M

Kimberly

Jasmine

Nakeisha

Darryl

Khajuaan

Fariyal

Maria

Kimberly

"This young lady clearly takes her job seriously and enjoys what she is doing.  She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" Kimberly has been extremely diligent in making sure that we are covered with paper daily; so much so that she recently walked the floor with one of the office services managers because there was a discrepancy as to why she was putting tickets in for the paper. What the office services manager saw was that she was justified in initiating the ticket and further, she was trying to understand why the floor ambassador said he had  supplied paper that morning, yet there was none/limited when the office services manager showed up. We need a few more like her; it makes the rest of our jobs much easier."

Jasmine

"We had a VIP group (our competitors) for a meeting and it got a bit chaotic as the power around the table was not working and some of the guests wanted chairs that were adjustable.  I kept running back and forth to Jasmine for help and although I know she wanted to throw me out the window (smile), and this is not her job, she was very pleasant,  approachable and was quite helpful in reaching out to others to get us organized. So on that note, thank you so very much. It means so very much to have had you there to help."

Nikeisha

"Nikeisha you are amazing !! Not only for this. You always go far and beyond of your work."

Darryl

"On Tuesday, December 8, 2015 Audit Partner Larry hosted an all day Client Meeting in Conference Room 23302.

I was assisting Radian EA Barbara. A bare white table was set up and we requested a table cloth. We were pleasantly surprised to received a white cloth with the our logo from Darryl.

It was greatly appreciated by the client -- received a lot of compliments, in fact.

Thank you for letting us use the tablecloth for the client. Is really a pleasure to work with you!!"

Denise

"I am a new RMO Sr Manager in Risk Assurance and wanted to let you know that Denise came to my office today to see if I had gotten my screen as someone had taken it from my office. I told her that I got the new one and i had to go pick it up at the mail room.

She was very helpful by going downstairs and picking up my monitor vs me doing it. She offered to help me get it and i really appreciate the effort she put on her part as I was really busy this week to pick it up. So kudos to her for being very helpful.

Khajuaan

I wanted to comment that I've been very pleased with Khajuaan, who has been very helpful.  He stops by my desk to see if I need anything, and helped me with a project.  I see that he goes around the 7th Floor looking for issues, and puts tickets into the database as called for.  In addition to being responsible and responsive, he is a very pleasant person to deal with!

Thanks for listening,

Fariyal

"Just wanted to write a note to let you know how helpful Fariyal was this morning.  Unfortunately, we forgot to reserve a conference room for a client meeting. We tried to reach the meetings and event group As we all ran around crazy (calling Mike, running to the office of the meeting and events group) I asked Fariyal for her help and she was extremely pleasant and was able to guarantee us a room."

Maria ... At One Of The Oldest Law Firms In Continuous Existence In The United States, Specializing In Banking

"Maria is an outstanding employee who is always pleasant, she goes out of her way to help me. She is thoughtful ,and I can rely on work that she gives me to be done accurately and correctly. I would highly recommend her as employee of the month in fact the year."

Edward, Anthony & Davidson at AMLAW 200 Firm

"I walked in last week while Davidson was crawling under a desk – Witnessed it myself. Great team and Davidson definitely leads by example"

"I also wanted to drop you a note to make you aware of the awesome security staff you have. On Saturday evening, 12/5,  around 7PM I received a call from my cousin who had a car accident in Connecticut on his way home to Boston. Fortunately he was unharmed but his car was not drivable. He was forced to take Metro North back to Manhattan and when her arrived he called me. He was on 42nd and Lexington avenue with 2% power on his phone and did not know what to do. I called the security desk (X3333) and told them the situation and asked if they could help him out. They were very nice and welcomed him into the lobby, charged his phone, allowed me to speak with him over their line until I was able to pick him up and take him to a bus.

I really appreciate the kindness they showed him. Please thank the officers that were on duty that evening. I don't recall their names but they did go above and beyond to help him when he was in a bind. THANK YOU ALL FOR ALWAYS COMING THROUGH -  WELL DONE!!!!!!!!!"

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

The PERSONAL touch AND CARE that our clients complimented us on…this is what sets us apart; this is why we are blowing the competition out of the water every chance we get, this is why our employees LOVE FSO and feel the connection to us! 

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Leadership is service, not position" ~~Tim Fargo
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