Inspire ME Friday: The Best Holiday Gift Is Right In Your Hand

"I'm calling on behalf of [Your Company Name] to wish you a very happy holiday and thank you for your business. We really do appreciate it." 

Good Morning Folks,

While gift baskets and fine wine are always appreciated, it’s a sincere “thanks” that customers might appreciate most before the holidays. That’s exactly what Tricerat learned.

This week Tricerat, a Baltimore-based software company, made customer appreciation into a companywide event. Tricerat had every employee – including executives, engineers, sales people and marketing personnel – call customers to thank them for their business.

The response from customers was generally overwhelming appreciation, along with frequent shock: “Really, that’s it? You’re not asking for anything?”

In our impersonal era of holiday e-cards, social media and Amazon Prime, a human voice can be the most special gift of all.

The key to a successful outreach is sincere gratitude, with nothing expected in return. 

Keep the script simple like this: "I'm calling on behalf of [Your Company Name] to wish you a very happy holiday and thank you for your business. We really do appreciate it." 

With business now slowing down for many companies, customers are sitting near their phones for a change. Go ahead, make those calls. Be sure to leave voice mails too.

You may be pleasantly surprised by what customers say in return.

I'd like to thank Tricerat for this inspiring idea.

Have a GREAT weekend,

Mitchell D. Weiner
Chief Happiness Officer

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“Never be afraid to laugh at yourself, after all, 
you could be missing out on the joke of the century." 
~~ Joan Rivers, Comedian

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Inspire ME Friday: The Best Leaders Are Those Who Are Likable

"Enjoy and be grateful for all that you have. It is gratitude that gives us the best reasons not to complain."

Good Morning Folks,

On some level, most of us want to be liked. Even if you work to maintain an appropriate distance from your team or employees, the more that people like you and want to emulate you, the more engaged they will be as team members. The best leaders are those who are genuinely liked.

Here are 10 things that likable people consistently do. None of them will compromise your credibility or authority as a leader--so give them a try and see what happens.

1. Listen without interrupting.
Become a great listener. That means no butting in, no rushing along, no asking questions until the speaker is done. Listen not to frame your own rebuttal but rather to genuinely understand.

2. Smile without smirking.
Smiling and warmth make others around you feel good. It seems simplistic, but smiling is a lost skill of sorts. Master it and you'll stand out.

3. Speak without dictating.
Speak and share your thoughts and ideas, but treat such conversations as a two-way street. Your voice and your wisdom have value, but set them forth in a way that respects the voice and wisdom of others in true dialogue.

4. Give without receiving.
As the adage says, we make a living by what we get but we make a life by what we give. Don't keep score; give with a genuine heart, because it makes you happy.

5. Enjoy without complaining.
Enjoy and be grateful for all that you have. It is gratitude that gives us the best reasons not to complain.

6. Trust without wavering.
Trust, someone once said, is like an eraser--it gets smaller and smaller every time you have to use it. When we can offer others our sincere word and they know they can trust us, that's no small thing. Consistently doing what you've said you would do, and not doing what you've said you won't do, earns you a huge amount of trust.

7. Promise without forgetting.
People with good intentions make promises; people with great character keep them. Keeping promises should be your highest priority--because when you give your word, there is no room to forget. Keep your promises.

8. Forgive without punishing.
I believe there are two kinds of forgiveness: the kind that also gives the other person a chance, and the kind that forgives but still compels you to move on without that person. Either should be used wisely, and neither should be about punishment. The healthy way to forgive is whatever works best for you without punishing the other person.

9. Be honest without deceiving.
The people we like the best are those who are honest, who follow their convictions and speak their truth. We like people who act on their beliefs. They may not always win, but you know what they stand for.

10. Be positive without reservation.
Negative, angry people drag down everyone around them. Work on maintaining a positive attitude at work and in life. Make an effort to look for opportunities and solutions instead of barriers and problems. Whatever the situation, focus on what can be done.

11. Get Personal
Be genuinely interested in your client. Humans want to feel you care about them. This can be done through asking open ended questions about them and their families.

12. Give to Get
There have been many books written on the rule of reciprocity. The thing you need to know, is giving your clients small gifts makes them feel you care about them. It also makes them feel you listen to what they tell you.

For some people it is natural to be fun, upbeat and interesting. For others they have to work at it. Nobody likes a stiff serious individual. When dealing with clients remember to smile and laugh. Keeps the conversation fun and interesting.

Thanks to Lolly Daskal for our Friday dose of inspiration and to you, for listening.

Love what you do and have fun doing it!

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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"Whatever the mind can conceive and believe, 

the mind can achieve." 

– Dr. Napoleon Hill

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** Lolly Daskal is the president and CEO of Lead From Within, a global consultancy that specializes in leadership and entrepreneurial development. Daskal's programs galvanize clients into achieving their best, helping them accelerate and deliver on their professional goals and business objectives. Trust Across America has identified Daskal as a Top 100 Thought Leader in Trustworthy Business Behavior. This piece first appeared in INC.

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Inspire ME Friday: Rise Up With A Happiness Recipe From Down Under

“The best place to find a helping hand is at the end of your own arm.”- Swedish Proverb

Good Morning Folks,

No matter what you do, making sure your happiness and well-being are intact are major priorities. If you’re stuck in a position, work long hours, or hate your job, this can be a difficult thing to maintain.

Here from Stylishoz.com is a millennial's guide to "5 Thing That You Need To Carry Along For Your Happiness"...

1. Stop comparing
All the problems arise when we start comparing ourselves to other people, that is just ridiculous. Stop doing that right now. Just be yourself. You do not have to impress anyone.

2. Stop holding on to the past
So what if you dated one wrong person that does not mean the entire human race is flawed  Let go off your past and move on if you want to be happy.

3. Accept compliments
When someone compliments you accept it and enjoy.

4. Do not spend time with wrong people
We usually drain our energy on people who deserve nothing. You need to stop doing that as soon as possible. Just wave them goodbye and chill. As they say its better to be alone then to be in a wrong company.

5. You do not have to explain everything to yourself
You do not have to. Everything happens for a reason. At the end of the day ewe eventually adjust.

In addition to these suggestions, Ariella Coombs blogging for Careerealism.com offers four more ways you can be happier at work today:

1. Eat Your Veggies
Constantly feeling down in the dumps? Maybe you need to eat more colorful foods! Researchers found that eating fruits and vegetables every day can actually increase happiness and overall well-being. For optimal results, eat seven servings of fruits and veggies each day.

2. Have Goals
How ambitious are you? Turns out, people who set high goals for themselves are happier than those with lower expectations. Make a list of things you want to accomplish – both short term and long term goals. It’s always good to have something to work toward!

3. Don’t Make Money Your First Priority
You know that saying, “Money can’t buy happiness.” Well, it’s true. According to U.S. News and World Report, seeking more money can actually make you less happy. Instead of focusing completely on finances, make sure you take the time to celebrate your own personal growth – What you’ve learned, who you’ve connected with, and how you’ve improved yourself.

4. Smile
You were late for work, got chewed out by the boss, and spilled coffee on your favorite white blouse. The last thing you want to do today is smile. However, studies show forcing a smile can actually make you genuinely happy. Not only that, but putting on a fake smile can help decrease stress. So, what’s not to smile about?

Thanks to Stylishoz.com and Careerealism.com  for your Friday dose of inspiration and to you, for listening.

So lets all join hands and be happy!

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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“Though no one can go back and make a brand new start, 
anyone can start from now and make a brand new ending.”
~~ Carl Bard

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Inspire ME Friday: Find Your Passion, Create Your Focus, And Success Will Follow.

"Success depends on focus. Focus depends on passion. Find your passion, create your focus, and success will follow."

Good Morning Folks,

A client sends this morning's inspirational message to share:



==> Get Inspired: Find Your Passion, Create Your Focus, And Success Will Follow 
by Ton De Graaf

Just watched the October 19th special event, filmed live at the Apple campus in Cupertino, California where Apple celebrated Steve's life. What a legacy that man leaves behind, just awesome. From a business and executive coach's perspective (yep, that's me) a few thoughts:

Only great leaders create great companies. Great leaders will challenge and inspire their people in their quest for excellence. People will only experience a feeling of pride when they worked hard for their success. If success comes easily, overnight, without too much effort, pride will not enter the equation.

The quest for excellence never stops and is all around. In every piece of packaging. Every swipe of the finger. Every "How can I help you?" 

Everything.

And it doesn't matter just some of the time. It matters all of the time. A great leader must be able to light that spark of continuous improvement within each and every employee. One cannot become motivated just because the boss says so. Only intrinsically motivated people are able to amaze themselves and as a result amaze the world.

Whether you're making a product or offering a service, it all starts with the passion you have for whatever you do and the ability you have to focus your energy to become successful. A great leader creates a clear and compelling vision that makes people passionate.

Success depends on focus. Focus depends on passion.  

Find your passion, create your focus, and success will follow.

The people at Apple have a passion, they've created their focus and became extremely successful by creating products that amazed the world and we now all love.....and that's an emotion.

And it all started with one man and his quest for excellence who became successful by connecting his business to emotions and emotions to business and by attracting passionate people to make it all happen. Quite an accomplishment.

Just some thoughts.....

Like at Apple, the single most  important thing about our culture is, it never wears off. It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve. 

We have the best people in the industry from our mail rooms, front of house, office services, Experience Directors, Regional Directors, Future Leaders and everyone in HQ, to our Executive Leadership Team, marketing, finance, operations, sales and people solutions. There are so many people willing to help our employees at FSO that they can learn from, to make them better in their careers.

For our clients, our commitment to exceeding your expectations, ensuring that every single teammate is the best trained and best prepared employee they can be is what sets us apart!

As Shalaine would say, "Have a great day filled with purpose & love; make each moment count!! LET’S ROCK IT!!!"

Have a GREAT weekend!

Mitchell D. Weiner

Chief Happiness Officer  

Read inspiring messages from our employees HERE

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“If you do not go after go after what you want, you will never have it. 

If you do not ask, the answer will always be NO. 

If you do not step forward, you will always be in the same place."

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About Ton De Graaf: Ton is one of the very few coaches in the world who is designated by the Worldwide Association of Business Coaches as a Chartered Business Coach™ (ChBC™) after a vigorous and independent assessment conducted by the Middlesex University and the Professional Development Foundation in the UK

=> InspireME Friday: Fire >> Passion >>Skip

Via Red Bull

"Leadership (aka. >>Fire >> Passion >>Skip) is scarce because few people are willing to go through the discomfort required to lead."

Good Morning Folks,


What a week it's been! The FSO House was rocking all day, every day with >>Fire >> Passion >>Skip, and this excitement and buzz will go a long way in the market!! Our talent levels are literally increasing overnight.


We saw well over 200 candidates during our job fair and open house. The excitement and buzz in the office again was felt by the candidates and the majority of them commented about what a GREAT vibe they felt from the second they walked off the elevator. Ahhhh, hospitality – that is what we are all about!!

A big shout out to EVERYONE who made the 2 days so special. A real true team event…coming in early and staying late. You are all awesome and I truly appreciate your support!!

I also want to thank those customers, employees and Mitch Weiner social media followers that have supported my "casting" calls for referrals of Sales and HR talent. 

Mostly because people like yourselves talked about, spread the word about and delivered top-shelf candidates that will help FSO *light up a nation* with talent levels unlike anywhere else on the planet. Together with our existing team, we are truly The Happiest Place to Work on Earth.

We are also a family— a tribe. A tribe is any group of people, large or small, who are connected to one another, a leader, and an idea. 

That in mind, to send you off to your weekends on a high note, here's a favorite excerpt from Seth Godin's book "Tribes" (one of the bestselling leadership book on Amazon)

Leadership (aka. >>Fire >> Passion >>Skip) is scarce because few people are willing to go through the discomfort required to lead.

The scarcity makes leadership valuable. If everyone tries to lead all the time, not much happens. It’s discomfort that creates the leverage that makes leadership worthwhile.

In other words, if everyone could do it, they would, and it wouldn’t be worth much.

==> It’s uncomfortable to stand up in front of strangers.
==> It’s uncomfortable to propose an idea that might fail.
==> It’s uncomfortable to challenge the status quo.
==> It’s uncomfortable to resist the urge to settle.

When you identify the discomfort, you’ve found the place where a leader is needed.

If you’re not uncomfortable in your work as a leader, it’s almost certain you’re not reaching your potential as a leader.

Thanks again to everyone who put the word out and brought in referrals. Don’t be shy and keep those referrals coming. Positions are still open. The more the merrier!

From our wonderful FSO Family have a GREAT weekend, be happy and… Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Recognized on the Inc. 5000 list of the nation's fastest growing companies for the second consecutive year, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives. Learn more about what differentiates FSO here.

LinkUP Thursday: Love. Life. Happiness.

Good Morning Folks,

This week I've found some great articles to share about spirit, passion, attitude, 'pep in the step'; as you know, all my favorite topics.

We start with a video by the Chief of all Chief Happiness Officers, Sir Richard Branson on how he picks people for his team and what you should do to find the right people for yours. It's very much like our process at FSO. Below Richard's brief video, are links to this week's articles.

I hope you get as much from them as I did.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"There are only two ways to live life. One is as though nothing is a miracle. 
The other is as though everything is." ~~Albert Einstein

........................................................................................................

10 Things to Give Up For Happiness

When Passion Turns Passive

Success Will Come and Go, But Integrity is Forever

Genius Hits a Target No One Else Can See" 

What Winning Companies Get... And Others Won't

Mitch's Monday Musings: Reinventing You: Define Your Brand, Imagine Your Future

"Whether you want to advance faster at your present company, change jobs, or make the jump to a new field entirely, the goal is clear: to build a career that thrives on your unique passions and talents."

Good Morning Folks,

You know that I am a big fan of management books and that I encourage all leaders to never stop learning and to soak up every ounce of knowledge one can get from someone smarter than themselves.

That in mind, this weekend I came across another GREAT Harvard Business Review book that I wanted to share....


Reinventing You: Define Your Brand, Imagine Your Future
by Dorie Clark
Source: Harvard Business Press Books
240 pages. Publication Date: Apr 09, 2013. Prod. #: 10835E-KND-ENG

How important is a personal brand? Is that phrase even able to stay alive in this day and age? There is no doubt that our individual reputations are online and available for the world to see, but what does that really mean in a world where everyone is connected, has a Facebook profile, a Twitter feed, a blog and more? Dorie Clark has spent some serious time trying to figure out how individuals can better connect and build their personal profile and reputation. 

In this book, The Harvard Business Review and Forbes contributor, Dorie Clark, the newly published author of Reinventing You looks at the power of personal brands and what they mean in this day and age. Enjoy the conversation...

A step-by-step guide to reinventing you… Are you where you want to be professionally? Whether you want to advance faster at your present company, change jobs, or make the jump to a new field entirely, the goal is clear: to build a career that thrives on your unique passions and talents. But to achieve this in today's competitive job market, it's almost certain that at some point you'll need to reinvent yourself professionally. Consider this book your road map for the next phase of your career.

Dorie Clark has literally written the book on personal brand reinvention, and she knows what she’s talking about. In a past life she was a presidential campaign spokeswoman. Before that she wrote for an independent newspaper in Austin. That was after she’d earned an MA in Theological Studies from Harvard Divinity School.

Now Clark puts her experience to use for brands like Google, The World Bank and Yale University as CEO of Clark Strategic Communications. Her book, Reinventing You: Define Your Brand, Imagine Your Future, comes just as people and businesses are learning, sometimes the hard way, how disruptive the web can be.

It' just $25 and you can order it HERE

Busy, busy week here at FSO so I am going to cut this short to attend to big welcoming ceremonies here on 41St Street. It's something you'll be hearing a lot about in a major announcement November 1 So keep your eyes on your email!

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here