Shout-Out Wednesday: Shining The Spotlight on FSO's Brightest Stars

"It’s refreshing to see a young man with a strong work ethic and a great deal of maturity. Never late, always early, perfect attendance, great customer service and over exceeding service excellence." 

Good Morning Folks,

Following is client feedback about our team members who have been caught delivering the WOW!  They put their hearts and souls into putting their best foot forward every day to deliver a superior client experience that cannot be taken for granted. 

Here's why:

I cannot imagine working for a competitor. I cannot imagine talking about people solutions while working for a competitor. I cannot imagine trying to explain the de-motivated, unengaged staff if working at a competitor. I can’t imagine not getting the support from my management team if working at a competitor. I can't tell you how many people we've hired who worked for competitors just a short time ago and they will tell you they can’t imagine being there.

By contrast, as you see from the kudos below, we have a great company with a laser focus on people. We have great management in the field backed by superior reward and recognition programs. And we can boast what most of our competition's executives can't:  

That I literally get dozens of compliments like these below about our staff from clients each and every day.  And clients who switch to us from the competition tells us this too. One executive at a major law firm remarked, "They save time, money and effort. They are way different than our previous partner in the way Mitch runs a client-centric business and we are looking forward to getting back to that."

Matthew- Office Service NYC-HQ (on loan to jumpstart a major law firm opening in Boston)
"I wanted to take a moment to give some much deserved compliments to our own Matthew. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : ) He is FANTASTIC!!!! His willingness to assist is stellar and his help is very much appreciated. He does what needs to be done to accomplish work. He has a wonderful attitude. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. Thank you for everything you have done to assist here in Boston Matthew. Please don’t go back to New York!"   

Jamie- McCarter English  (Newark)

Hi Jamie, I just wanted tos ay thanks for you help troubleshooting. I thought about how waiting for a bar code change can be a pain.  The documents we use are pretty awkward to use to create the bar codes. We have a method built-in to receiver, frankly not quite as pretty but they function great and they’re easy to create. I am attaching the documentation on this feature in case you find it useful. You can even print out just the bar code for people (one or more) on the Zebra printer and stick them on a sheet of paper.  Thanks!

Miguel – McCarter & English (Hartford)

Miguel was working on a scan project that was not going very well.  Miguel set the settings on Job Build, the paper was very old and kept jamming in the copier. Once the copier jams you have to start over from page 1. Miguel took it upon himself to stay passed his scheduled work hours off the clock to complete the project for the client. The client was very thrilled that he did that.

Carlos & Occasion- Brookfield Vesey Street

"Just wanted to thank you and your team for the great service you have provided  in Leroys absence, especially Alfred."

Jay- Caplin & Drysdale
"Awesome work Jay!! That's the energy I'm talking about!! Nothing like taking the information from our huddles and applying them! True (re) imagination "

David- Burns & Levinson

"I’ve been working with David the past couple of days for a client who is using our MPR for most of the day. He has been extraordinary! He has asked questions, followed through and has taken the initiative to let me know what is going on throughout the day. Great job!"

Dominique- FSO Executive Assistant

"Hey Dominique! Thank you so much for not letting me switch my hotel last week. LOL!! It is such a nice hotel and I wouldn't walk a half mile in this heat for anything!! It is the worst heat I've ever felt so I would have had to take a taxi to the Fairfield anyway. You are the best!!"

Ray & Jessie- ASME
"Never late, always early, perfect attendance, great customer service and over exceeding service excellence.  Working together is their secret! They possess personality traits that can’t be taught.   For instance, the resolve challenges on their own! Plus, they’re both charming!!!"

Israel- Brother International (NJ)
"Israel has helped me on numerous occasions to create recruiting materials, delivering awesome quality for our brand on campus. He's always quick to respond when I ask for help, has a positive attitude, meets deadlines, and has good suggestions when I need input on the best way to create an item. He is a fantastic resource and they continue to look forward to working with him."

Adrieanne- PHD

 “Adrieanne Valentine is fabulous!  And definitely a keeper.  She really thinks about what she's doing and analyzes it and asks the right questions....love the attention to detail!” way to go Adrieanne!!

I wanted to take a moment to thank our clients for recognizing the great work our folks do. This is a great time to be at FSO. We have an amazing company and a powerful message to share how we are enabling our customers to (re) Imagine new possibilities and with our help, make them real.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .
“If you want happiness for an hour—take a nap. 
If you want happiness for a day—go fishing. 
If you want happiness for a month—get married. 
If you want happiness for a year—inherit a fortune. 
If you want happiness for a lifetime—help others.”

. . . . . . . . . .. . . . . . . . . . . . .  . . . . . . . 

Shout Out Wednesday: What's Better Than The Amazing Rising Star You Can Always Count On?

"The level of service that I have received has been outstanding to say the least. He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines."

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling our clients to concentrate on their core competency of creating value for THEIR customers.

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of June.

Ardiana, IMG ***3 Kudos in 1 Month***

“I just wanted to write in a good word for Ardiana at reception. I’ve had to schedule a meeting or two at IMG for the last minute, and she’s been nothing but amazing and helpful! She’s very responsive, covers everything and even shows our guests to the proper conference room. It’s a joy to work with her!”

“Ardiana, I know these past weeks have been very hectic and I want to thank you for your hard work accommodating my division’s needs. You play an important role helping use set up meetings. Thanks again for your hard work.”

“I wanted to let you know that Ardiana was the BIGGEST help today in securing a guest office for WME/IMG’s COO. Our COO's schedule is difficult to manage, and she went above and beyond to help me. She took the initiative to call people for me and get to the bottom of things, and she was an absolute pleasure to work with.” 

Daniel, IMG 

"May I just expound to you how grateful and thankful I am regarding the help that Daniel provided the IT team during our 11 Madison move. During multiple times he helped us physically move all of our equipment was instrumental to completing our workload. It was a stressful and trying time and he helped us tremendously through it. The entire IT team is thankful for his help. Thank you again."

 IMG Team     

"I want to thank you all for your support last week. Without you all, we would not have been productive. Because of your timely and quality support, our HR team was able to get through testing of the Workday product and get along with each other in the same room for hours at a time!! " 

Theresa, IMG

Thank you, this was such a sweet note to get! You were always a cheerful smile to see in the morning and thanks so much for your help (now and continuing…sorry for those legal boxes J). Will miss you also!!  

Victor, IMG ***2 Kudos in 1 Month***

Just wanted to let you know that Victor saved the day again.  He fixed the espresso maker.  It’s not just that he did the task, it’s how friendly and professional he always is.  He puts us all in a good mood and keeps the floor on an even keel. 

"I’d just like to give some kudos to Victor for continually going out of his way to help things function more smoothly over here at IMG 200!He’s really been a great help to our office (for a few above the benchmark requests)! Thanks!"

 Peter, IMG

"I wanted to drop you a quick note to let you know that Peter was invaluable on Tuesday night helping out the team that works on SUBWAY with a very large mailing project. Often times when we ship something, it is usually no easy task, but with Peter’s help, everything goes smoothly and we make the UPS deadline. Tuesday night, Peter went above and beyond, staying late, ensuring that we made the overnight deadline and helping us prepare for our in person deliveries the next day. We couldn’t have done it without him!"

Hazael, Univision Miami
I wanted to give a special THANK YOU to Hazael at Univision, Miami. Hazael was extremely helpful with recruitment for our new client, and not only available, but provided EXCELLENT feedback and kept strong communications about each and every single candidate. Thanks to Hazael, I was able to identify best candidates to present to our client including an excellent referral from Hazael as well :-). I'm looking forward working with Hazael again and nothing better but such an amazing Rising Star we can always count on :-). Way to go!!"

Joseph and the Societe Generale Team
"I wanted to thank you and all of the Soc Gen team for today’s morning management breakfast. I greatly appreciated your help from ensuring we had a space and helping me out with event!! It was a great meeting, and the attention to detail from you and your team was amazing. I can’t say thank you enough as you all made my job easier. Please extend my gratitude to all the team members involved! THANK YOU."


Leslie, Fross ***2 Kudos in 1 Month***
"Leslie just started with us a few weeks ago and is ALREADY wowing the client. Thank you for your efforts Leslie – keep it going. Appreciate you!!!!!!!

“I think Leslie is doing an AMAZING job! “

Office Services Ballard Spahr Team

Good morning, I just wanted to write an email about the exceptional assistance Spencer and I received last night from the office services staff. Considering there were a couple new faces everyone was very willing to assist with binding documents that were to be sent to a client. A man named Lawrence was especially helpful and did a majority of the binding, without his help Spencer and I would have been in the office much later than anticipated. Thanks guys!

Donald, Ballard Spahr 

"I just wanted to send a quick note to tell you about my experience with Donald since he has been on board with Ballard. He is polite and professional. He greets everyone with a smile. Donald is always willing to help anyone. When I send him a project, he follows my instructions and delivers a perfect job. I can always approach him with any issue and he follows through. I have to say, I have confidence and trust in his work. He is reliable and responsible. Donald makes my job a lot easier knowing he is here to help!"

Sarsha, Neuberger Berman
"I want to take the moment and say that Sarsha and Ellen W. did a great job just now in accommodating the below last minute client meeting. Jumped hoops and kept a confident attitude that they could make something work."

Sarah Moore, NY Times ***2 Kudos in 1 Month***
"I wanted to compliment you on one of your employees, Sarah Moore. I receive a lot of packages, and she always delivers them promptly and professionally. I was recently on leave for a month, and she considerately set my packages aside and gave them to me on my return. She is always polite and a very pleasant person to deal with."

"I just wanted to write you to praise your employee, Sarah, who delivers my mail multiple times a day and is always prompt and pleasant and diligent as she goes about it. She's a very hard worker and very nice to have around."




Israel, Sarah Lawrence College
"Israel is a fantastic person to work with. He is always helpful and never hesitates to help. He trains his staff the same way and I don’t know where we would all be without him and his amazing team. Israel was one of the first staff members that I met when I started here 4 ½ years ago.  He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines." 

Devin, Argo

"I wanted to let you know that Devin has been doing a great job for us. Devin is providing excellent customer service to the Argo staff and is always going the extra mile to resolve issues and assist."



Tory, Young & Republic
"Last night I was waiting for a package to be delivered by messenger that had still not arrived probably due to the rainy weather and that Tory stayed late and made sure that that the package was received and then let me know.  He was very helpful and very sweet." 

Demetrius, Young & Republic
"I wanted to let you know that the level of service that I have received from Demetrius has been outstanding to say the least. The assistance he provides is exemplary. Demetrius is a gem and we very much appreciate him and all the service he provides."

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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Shout-Out Wednesday: Looking Back On Employee Accolades Received On This Blog's Second Anniversary

"Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! 

What a great thing to say about your job!"

Good Morning Folks,

Every day, the Executive Leadership Team receives countless messages from our clients telling us about the fantastic deeds all of you are doing. This is what sets us apart, something no other company can brag about, the PERSONAL, PASSIONATE and PRODUCTIVE approach we take in everything we do. 

On the occasion of my second "Blogiversary" we look back on the past 24 "Shout-Out" posts and highlight some of the great accolades our folks are receiving from the clients who have bestowed us the privilege of serving them:

"Thank for always being proactive when helping with setting up for Induction. I can always count on you to get the job done."

"I wanted to let you know that your staff of Ron, Rob, Kevin and Tyrone have been so very accommodating and helpful during this 'busy tax season' and during the year. I can't thank them enough for moving boxes from floor to floor, obtaining the many empty boxes needed and anything else I ask of them."

"Kaydeon has always gone above and beyond in a time crunching matter, whether related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information."

"Friendly, precise, swift in their care that we get packages, and clearly committed to making sure we have our work materials right away, as soon as humanly possible knowing print deadlines are lurking. They are so professional and so eager and friendly and personable." ~~New York Times

 "I Would Like To Nominate Matthew For A Nobel Prize For Hospitality"

"My job is made easier knowing FSO is there to cover some key functional; areas in the event of a severe weather emergency and service to our clients will not be affected. Well done."

"I've been working at PwC for almost 6 years now. Recently due to changes in the firm, FSO has taken over providing Office Service support. One of the changes is now we have a greeter at the top of the escalators. Well, early on I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how cold it is outside and it just helps me start my day off right. Chad has called me by name since our introduction and we often have a moment of chatting before I head up to work. It is a very pleasant experience. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile. And while others may not say so, I'm sure he is making a difference in their world as well."

"I wanted to extend a huge thanks to you and Kevin for the work you did for me tonight. The ability for you two to turn around my presentation materials was absolutely clutch. Your help is so significant to me and us as a firm."

"Everybody at UniCredit loves Jon so much. He has such a great attitude, is accommodating, reliable, and flexible. I have been told quite a few times in conversation by the most difficult and detail orientated people how wonderful they think he is. He is a hard worker with a down to earth but professional personality. This guy is going places for sure!!" 

"We had less than a month to do what the Chairman had been planning for a year…I know I was driving many of you nuts with my detail obsessing…we had a limited budget….and a space that can be challenging…… and it all didn’t just work … IT ROCKED! I was very proud – we have the best outsourced team in the industry!!!!!


Your guys are amazing. All of them! They truly go above and beyond, coming in early for 7:30am set up to just delivering the white glove service that elicits comments (from clients and hosts ) such as “flawless”

"Thank You Very Much For Staying Until 3:30 Am To Make Sure The Job Was Done And Ready For The Big Meeting” 

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."


"I appreciate you all hustling over the past couple hours to help us reserve the room, coordinating to get the room setup properly, checking our remote connectivity to the MS network, etc.  All of your flawlessly executed contributions this morning gave us a strong foundation to have a successful meeting."

"I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how hot it is outside and it just helps me start my day off right. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile."

"The spiral bound books were delivered on time, in perfect condition. Honestly, they really went over and above to get this done for us. To send it to Staples or Kinkos would have cost over $1,100.00."

"He went the extra mile and in doing so he saved Kenneth Cole over $1000.00 in shipping charges."

"It's in the great FSO spirit that makes me feel accomplished each and every day when I can make someones life that much easier while at work. Our clients at Y&R are always on my mind, and servicing them is something I live, breathe, and FEEL, and I want them to FEEL it too! " ~~FSO's Ben @Y&R

"Talmas, Many thanks for resolving my VDU issues so promptly and upgrading my set-up. It has really boosted my productivity and the ease with which I can now work. And as a bonus, you even fixed my laptops network problem! Super star!"

As always, I want to thank each and every one of you for your continued commitment to exceeding the expectations of our clients. 

You, our employees, are the heart and soul of FSO. As we continue to grow and spread our message across the country, the stories of your exceptional performance and dedication to making sure all of our clients are treated in that special FSO fashion grows along with us.  

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"If not us, who? If not now, when?  ~~Hillel the Elder
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A Big Thank You To These Notable Readers of MitchWeiner.com:

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Walter Thompson, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Hudson County Community College, Kddi Corporation, Kelley Drye & Warren Llp, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Laughlin/constable, Inc, Latham Watkins, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Lion Resources, Loeb & Troper, Cpa, Lombard Odier Asset Management, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Manufacturers And Traders Trust Company, Marriott International, Marsh, MasterCard, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Mdmb Law, Medex Pharmacy, Mediadata, Medimmune, Llc, Mellon Bank, Memorial Sloan-kettering Cancer Center, Mercury Radio Arts, Merck And Co, Methodist Hospital Of Memphis,Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Moody's Investors Service, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Museum of the City of New York, Namesco Limited, Museum Of The City Of New York, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Jersey Institute Of Technology, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Northwood University, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Ohiohealth Corporation, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Oxford Networks, Paramount Pictures, Partners Healthcare System, Paul, Hastings, Janofsky & Walker Llp, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Phonoscope, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Pluk Pluk,  Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, Procter & Gamble, PwC (50 locations!); Queens Public Library, Quinn Emanuel Urquhart Oliver & Hedges Llp, Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Robert Bosch Gmbh, Robins, Kaplan, Miller, & Cire, Rockefeller Group Technology Solutions; Rothschild, Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York; Salesforce.com; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sedwick Llp, Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Schnader Harrison Segal & Lewis, Sify Limited, Smoothstone, Societe Generale; Socorro Independent School District; Softbank Bb Corp; Social Security Administration, Sony Pictures Entertainment; Soros Fund Management Llc, Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Minnesota , State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Tadlock Law Firm Pllc, Target Corporation , Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; The Richard Stockton College Of New Jersey, Tiaa-cref , Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; Turner Broadcasting System,  U.s. Bancorp; U.s. Bancorp, U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of Maryland, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, U.s. 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Shout-Out Wednesday: "I Would Like To Nominate Matthew For A Nobel Prize For Hospitality"

"FSO Rockstars Run Your Office, So You Can Run Your Business: Our Clients Tell All About Them"

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions. From mail, copy, litigation support, digital services, messenger, meeting rooms/conference center, receptionist, records, hospitality and a full fleet of new multi-functional copiers/scanning devices and more, more and more - we are our client's go to team for anything and everything when it comes to (re) Imagining the Guest and Client Experience— so they can concentrate on their core competencies  what they do best (i.e. serving their customers).

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

In one of our newest engagements we displaced the incumbent provider following a decades-long engagement, and on the first day our client is singing the praises of one of our folks suggesting, "I wanted to give some much deserved compliments to Matthew. He is FANTASTIC! His willingness to assist is stellar and his help is very much appreciated. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : )"

Now, directly from client management here's more about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of June.

Sarah, NY Times*** 3 Kudos In 1 month***

"Sarah is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."

"I wanted to reach out to you to let you know how impressed we are with Sarah. She is a very diligent, thoughtful employee who always goes out of her way to help and ask me if there is anything else that I need. She is prompt and focused and is a great asset.I thought you should know."

"I am Gretchen, a reporter at The New York Times on the business desk. I just wanted to say how much I appreciate Sarah's professional and cheerful approach to her job delivering packages here at The Times."

Daisy, NY Magazine ** 2 kudos in 1 Month**
"I just wanted to send kudos for Daisy  @ New York Magazine. She went above and beyond assisting with a photo shoot the last couple of days and still was able to make sure her day to day job didn’t fall by the wayside. She is amazing at her job and I can’t thank her enough."

Joann, NY Magazine
"Thank you so much for your help with our shoot today and yesterday!  You guys are the BEST."

Nate, Wisdom Tree
"Just wanted to take a minute and say THANK YOU!   All the packages this year have been perfect (timing, quality, quantity). Makes my life much easier on the road knowing I have you watching my back and taking care of business!!"

Daniel and Anthony, Sarah Lawrence College
" just wanted to thank you for doing those last two jobs at the last minute for me! You are always so patient with me!!! I so appreciate your help!!   I also wanted to write and comment on the two new mail carriers, Danny and Anthony. They are both lovely people,...always so friendly and helpful ...even when we have humongous , odd shaped packages to be maneuvered though our small doors! It's nice to have such cheerful and friendly people working alongside us each day!"

Tory, Young & Republic ***3 Kudos in 1 Month***
"Thanks to Tory for going above and beyond in helping the Dell team get an important package out to the client yesterday at the 11th hour. He also came down to the third floor and helped us package up three shipments for an important shoot for Dell. Kudos!  Thanks again for the mailroom’s continuous help on behalf of Dell."

"I wish to commend Tory for the way he handled an urgent shipment for Technology Group this week. Technician delivered the package after 6:30 pm and Tory went above and beyond his responsibility to get the package to UPS to ensure overnight delivery. He was very professional and extremely courteous in fulfilling the delivery to a senior level executive. He is an asset to your group.  I am appreciative and incredibly thankful he assisted the Technology Group meet our deadline."

"I just wanted to let you know that at the last minute, 6:55pm, I had to mail a box FedEx to St. Louis. I happen to run into Tory on the 10th fl who stayed behind a few minutes to get me a box and pack the items then put in the room downstairs. I thought it was a very nice thing to do."


Tracey, FSO HQ Office Services
"I would like to give kudos to Tracey!I know she is a brand new face to the FSO company! I really think her transition from the front desk to the office services is amazing. I always see her around the office giving a great smile, but I have also noticed that she is a fast learner!She is a great addition to the FSO family and to the Office Services Team! High- five!!!"

Ana, Neuberger Berman
"Ana helps organize the conference room deliveries does a GREAT job. She always makes sure that everything is taken care of and delivered to the right conference room.  I think she’s been very helpful and a great addition."



Isaiah Oliveras, Argo
"I am proud to say that Isaiah is the winner by a land slide for ARGO's Employee Recognition Program at the All Hands Meeting yesterday. He is constantly wowing the client in his role of concierge at the front door by providing excellent white glove service with a smile. FSO has won this award twice within the past year which is a great accomplishment considering that we are the service provider. I would like to nominate Isaiah for FSO's employee of the month."

Below is a description of ARGO's criteria for this award.

• Argo has a Employee Recognition Program to  give credit to or employees who  most live our ‘brand values”  
• Always put our clients’ interest first
• Deal honestly and directly, with no hidden agendas
• Work to build long-term relationships
• Seek the right solution for each client
• Exemplifies the brand values
• Consistently demonstrates a team-oriented attitude

Clients at our most recent openings, already singing the praises of our folks

As I finish this I am at the site mentioned above where we displaced a decades-old incumbent. The site looks amazing. I am personally with our at contact waking the floors and the staff looks impeccable. Bravo. Bravo. So gosh darn proud of everyone. Sales team. Expansion teams. Awesome site tour and great client. The place is immaculate. Wow. FSO career apparel and technology In full swing. Made me day. 

This all happened and is happening in part due to great service over the past few years where our Records team wowed the socks off of the client in a different location helping to give that vote of confidence to enable us to win and take on all outsourced services.

Never lose the passion, the smile and the ability to put yourself in our clients shoes and get to know what they might be thinking that makes you so special! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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