"He is so helpful in keeping the kitchen clean and stocked, making sure the conference rooms are ready for big meetings, and always responds to our requests in a timely fashion. Most notably, he carries out even the smallest of tasks with a great attitude.
When it comes to hospitality, you are the best!"
Good Morning Folks,
Seems like only yesterday I was getting calls about how the service in the legacy outsourcing companies that I had built, had fallen short, which began picking up the back of a napkin as a blank canvas to doodle my ideas on how I could come out of retirement and do it right.
Since then not only have we become the fastest growing company in all of outsourcing, but so far in 2015, as companies everywhere and even our competitors are cutting back and being spun off, we've hired over 200 employees, added major accounts like Burns and Levinson, MCCarter & English to join PwC in keeping us Boston strong as well Ruben Companies, Sage, Fosun KCG and Chicago Title to our ever expanding national roster of clients.... and best of all we promoted several of our Future Leaders to support our budding infrastructure!! FSO is truly embarking on something remarkable.
It's said that great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.
And what a challenging time for those true colors to shine with the severe winter all around us. But as you'll see from the comments below, when clients needed a true strategic partner they could count on, they counted on us. And we delivered.
It's said that great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.
And what a challenging time for those true colors to shine with the severe winter all around us. But as you'll see from the comments below, when clients needed a true strategic partner they could count on, they counted on us. And we delivered.
Here are some of the AWESOME things our clients said about our motivated, team oriented, passionate people in the month of April… Keep up the EXCELLENT work!
PHD Team
"Just wanted to send a quick thank-you note out to the not so small village of folks that made yesterday’s Bring Your Daughters and Sons To Work day such a hoot: The kids had a blast and quite frankly so did I."
Monica Middlebrooks, IMG
"Thanks for all of your help with Hillary Mandel’s meetings today. It’s hard to plan things from another location but helpful to have you working on our team. We really appreciate it!"
Daniel, IMG
"DANNY DID A GREAT JOB WITH THE FLOOR CLEANING !"
Victor, IMG ***2Kudos in 1 Month***
"My name is Sammi and I work in the 200 5th Ave office. I am writing to you in regards to Victor and what a pleasure it is to have him in the office. He is so helpful in keeping the kitchen clean and stocked, making sure the conference rooms are ready for big meetings, and always responds to our requests in a timely fashion. Most notably, he carries out even the smallest of tasks with a great attitude. You’re the best !"
Kenneth, NY Times
"You are really on top of your game.
I am glad you are on our team. Thank you"
ASME Team
"I wanted to be sure I thanked each of you for your assistance with setting up for the 3D display event yesterday. It really means a lot that you were all so willing to get things done fast and efficiently."
"I am traveling next Monday and Tuesday but when I return in on Wednesday, I will have lunch catered in for all of you."
Karen Russo, ?/ ASME
Cecilio Aponte, FSO
"My name is Kelly Iselin and I work in Bridgewater, NJ for the Brother account, Bomsi and I have recently met because things here had not been going so smoothly actually in all honesty things were pretty bad but then you put Cecilio Aponte on our account.
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We heard all the promises before and yet nothing had changed throughout the year, but Cecilio asked for one more chance and at that point we had nothing to lose….and then it happened he actually did what he said he was going to do, whether it was a simple call back or finally putting into place a resolution to the floater problem we had from day one.
Cecilio calls to check on us, he visits us to make sure (we) and the client are happy (and he brings us awesome popcorn). When I had a personal tragedy in my home life happened he checked on me daily whether it was call, a text or a note on email. For the first time since joining FSO I felt appreciated and what I was doing for the client actually meant something. Earlier this week we (Malka and I) were beyond surprised to receive beautiful flowers from Cecilio to let us know how awesome we are
(His words) and for me I can’t stop smiling, I am proud to share with everyone who walks
by our reception desk who they are from and why.
Thank you for giving us Cecilio he has made a difference and I love working with him, he deserves to be recognized for his contribution to FSO.
My colleague Malka and I will be celebrating our 1 year anniversary next week with FSO/Brother, although the first 10 months were pretty rough having Cecilio working with us has made our future look a lot brighter."
I hope you all have a wonderful weekend.
Kelly Iselin, Informationalist/ Brother International
Daniel, Sarah Lawrence College
"I wanted to let you know that Daniel Lugo is always super helpful and friendly and I really enjoy working with him."
"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"
Do you know? Have you asked? Or are you assuming? A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS!
Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking!
All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.
I look forward to hearing stories from our clients how our team has made an impact by being a leader.
IT IS YOU that makes FSO who we are. Love Life!
Mitchell D. Weiner
Chief Happiness Officer
"None of us is as smart as all of us." --Ken Blanchard
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