FSO Onsite Outsourcing Legal Services To Present at ALA Toronto, May 19th - 22nd

"At FSO, we are driving change and ushering law firms into the digital 21st Century and beyond. It's the kind of change that's top of mind for this year's ALA attendees.

Good Morning Folks,

We are proud to announce our participation in the Association of Legal Administrator's (ALA) annual Conference and Expo, May 19th - 22nd at Toronto's Metro Toronto Convention Center. The annual event brings together leaders in the legal industry to discuss the challenges and opportunities in today's legal environment. 

These few days of knowledge and collaboration are just one of the many ways we are spreading the FSO way, driving visibility for our great brand and making powerful connections.

The legal profession, always slow to adapt to change, finds itself in a new environment of increased competition, client-initiated pressure on expenses, rapid migration from paper to digital records and the relocation of back-office tasks out of city centers where space and labor savings go direct to the bottom line.

I launched FSO with a vision, a dream of changing the outsourcing business in a way that was never done before. At FSO, we are driving change and ushering law firms into the digital 21st Century and beyond. It's the kind of change that's top of mind for this year's ALA attendees.

A highlight of the conference for me, as Chief Happiness Officer, will be the keynote by Gabby Giffords and Mark Kelly. Talk bout possibility thinking and overcoming adversity.

Their address will be called "Endeavour to Succeed" taking place Tuesday 20th at 8AM Sharp.

On January 8, 2011, Mark Kelly faced the toughest challenge of his life when a would-be assassin shot his wife, who was then serving as a U.S. Congresswoman. His dedication to family and Gabby Giffords' arduous road to recovery captivated the world.

The Gifford's embody all of the goodness which lies within us. Theirs is also a story of teamwork at its best. At FSO, we are getting bigger, better and stronger as a TEAM.

You can see a preview of what the Giffords might be speaking about on their TED talk, that was featured on our Ted Tuesday series right here.

To learn more about how FSO (re)imagines the ways Legal Services are run, visit booths 631 & 633 on the Expo Floor.

Until then hope you are feeling great and having a personal, passionate, productive week.

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the second consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

See a brief video portrait of who we are and what can can do for you, HERE

Ted Tuesday: Elizabeth Gilbert (part two) -- "Your Elusive Creative Genius"

Elizabeth Gilbert muses on the impossible things we expect from artists and geniuses — and shares the radical idea that, instead of the rare person "being" a genius, all of us "have" a genius. It's a funny, personal and surprisingly moving talk.

Good Morning Folks,

"Eat, Pray, Love" Author Elizabeth Gilbert muses on the impossible things we expect from artists and geniuses -- and shares the radical idea that, instead of the rare person "being" a genius, all of us "have" a genius. It's a funny, personal and surprisingly moving talk.

Her talk is titled “Your Elusive Creative Genius”. This talk was given right after she found tremendous success with Eat, Pray, Love. She was feeling a lot of anxiety over the fact that she might never see that type of success again in her lifetime.

She talks about how this pressure to continuously perform can sometimes get the most of people (especially those in the creative fields). She compares this way of thinking to the ancient times in Rome and in Greece when people believed creativity came from the gods or spirits who would visit whenever they wanted. Humans were only vessels for the creativity. This way of thinking took the pressure off of the writers because whether their work was good or bad (or simply non-existent), they were not to be blamed.  I had never thought of creativity like that before – It was just such a strange concept to me!

Of course nowadays, we don’t think like that. People owned their creativity and if we were caught talking to the invisible creative gods in the corner, we would probably get some weird looks.

But it got me thinking (as most Ted Talks do) – even if I don’t believe in these spirits, I do believe that we need to be open to creativity. I think it’s so important to keep our eyes open and be accustomed to finding inspiration from the smallest and most mundane things. I love working on this blog because it has opened my eyes to so many great ideas and it keeps my mind open and curious.

So, while I do think Elizabeth’s idea is a bit of a wacky one, I’m glad I watched her talk.  

Please enjoy eminent writer Elizabeth Gilbert's passionately talk about about not giving up, about pursuing what you love, about no longer thinking in terms of successes & failures, but in outcomes. This talk gives us enormous hope and that's life-affirming. Highly recommended. and… eye-opening.  



With help from Cecillia's "My Marketing Diary" and thanks to Ted, I thank you for watching.

Have a fabulous, sunny, productive day filled with love and inspiration.  

Hugs all around.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

FSO Onsite Outsourcing: "Some Things Never Change" .... except HERE

And all of this, in and of itself, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 

Good Morning Folks,

Welcome to Monday and I trust you all had a fantastic weekend. Wherever you are across the USA you probably spent time this weekend split between mothers and basketball (except for MVP Kevin Durant who found a way to brilliantly combine the two J). The playoffs are coming to the wire and just like in our business, you always have to watch out for those underdogs.  

In the world of Onsite Outsourcing, that is exactly what FSO has been, that underdog who has always found the way to win.  So that is my message to start out this week. We can never forget – ever – what got us here as the underdogs to win, and what we need to continue to do to get us to the next level.

People want to work with people they like— people they trust— people who have their back and have fun. They know what it takes to hold onto what they have and cherish the wins by doing exactly what they say they are going to do. It's because clients want hospitality, energy, happiness and stability. 

Our brand has always been synonymous with the best service and best people ever.  
So our clients look forward to coming to work every day and a peaceful sleep when they don't have to take worries home.

Consistent through all my pursuits has been a “Happiness-Centric” perspective. The model delivers on three key differentiators. First, customers receive service they’ve never before come to expect. In a world of behemoth organizations that seeks to instill into employees their dogmatic, formulaic and unyielding protocols for customer engagement, we instead hire for attitude. Attitude can have a tremendous impact. Everybody. Everyday. 


I call it hiring for “the twinkle in their eye, a skip in their step, the fire in their belly.” Any manager can train off the company manual, but you cannot train for the right attitude, one where an employee means it when she says, “How are you doing today?”


Second, we are returning a personal touch to business that has been lost in the customer service experience. Consumers – whether business or personal – have come to accept, even expect, a lackadaisical – even lousy - interaction with their vendors. So when an organization like FSO delivers outstanding, over-the-top customer engagement, it’s like some golden nugget delivered each day to those customers by a partner – not a vendor – who connects culturally, strategically and who truly cares about their success. 

Therefore one of our biggest competitive advantages is our commitment to training and developing our employees. We strive to have the most inspired, motivated, and best trained employees in the industry!

Our clients love FSO because of our ENERGY, PASSION and SMARTS. 

It is a job expectation that we are coming to the table proactively and providing solutions and creative ideas to our clients and their issues. It doesn’t matter what level our employees are at— from associate, to supervisor or manager— they are on the ground and are closer to what happens every day in their operation and can provide insight, observations and ideas that positively affect our awesome clients.

I advise our employees to ignore negative energy, to stay positive, smile, be happy, and to think of new ideas that create, innovate and build a future that makes possible what was never possible before.

In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it and if you outsource with FSO you will be. Everything we do, every way we behave, respond, greet, secure and (re) imagine the future, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 

Crafting this morning’s message to kick off the week, I can’t wait to see all the happy, inspired people in our corporate office who do a great job supporting us in the field every day.  

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week! 

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Don't tell me the sky's the limit when there are footsteps on the moon"

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InspireMe Friday: You Can't Miss This — Kevin Durant Just Won Mother’s Day with His Tearful MVP Speech

"Everything in my life, I had to take it. They're not going to give it to you out of sympathy. This was another case, if I wanted to win the MVP, I had to go take it."

Good Morning Folks,

Kevin Durant's reaction to winning the MVP was much like what we see at our own awards ceremonies at FSO, for much the same reasons. The last person he talked or bragged about was himself. It was a team and family effort, just like the one that drives us and accelerates our careers at FSO, every day.

The Oklahoma City Thunder star received the league's top individual honor on Tuesday, earning 119 first-place votes. Miami's LeBron James, who won the last two MVP awards and four of the previous five, finished second with six first-place votes, and Blake Griffin of the Los Angeles Clippers was third.

I've always been a player that was excited for my teammates' success," Durant said. "Not just mine, but my teammates' as well. Wanting to see them do well translates to my game, which is wanting to pass the ball and seeing my teammates reap the benefits."

In short, he's been extremely hard not to root for since entering the NBA in 2007. But after Tuesday's speech, he's impossible not to root for.

With all the cameras on him, he gave all the glory to his teammates individually, fights back sobs, pays homage to Oklahoma City fans, and more importantly to his mother, Wanda Pratt, for her all her personal sacrifices to help him succeed in life.

“And last, my mom,” Durant said tearing up, approx. 23 minutes into his already impassioned speech.

“I think you know what you did,” he said, as the camera cut to his emotionally overcome mom. “You had my brother when you were 18-years-old. Three years later, I came out. The odds were stacked against us. Single parent with two boys by the time you were 21-years-old. Everybody told us we weren’t supposed to be here. We moved from apartment to apartment by ourselves. One of the best memories I had, is when we moved into our first apartment – no bed, no furniture – and we just all sat in the living room and just hugged each other, because we thought we made it.

“And when something good happens to you, I don’t know about you guys, but I tend to look back to what brought me here. And you’d wake me up in the middle of the night in the summer times, making me run up a hill, making me do pushups, screaming at me from the sideline of my games at eight or nine years old. We weren’t supposed to be here. You made us believe. You kept us off the street. Put clothes on our backs, food on the table. And when you didn’t eat, you made sure we ate. 

You went to sleep hungry. You sacrificed for us. You’re the real MVP.”

His Mom was all over TV yesterday responding. She advised moms "to never give up, to always put your children first, to always commit yourself to their dreams, their aspirations and their goals even when it gets hard.'' 

This is a tribute to the REAL MVPs ... those Mom's that give unconditional love and instill belief (even against all odds) that "anything is possible" with effort! It's some seriously touching stuff, and worth watching the embedded highlights below. 

I promise it is one of the most compelling and important and Friday inspiring speeches you'll ever hear. There won't be a dry eye in the house no matter what your age, sex or position at work.

You're the real MVP

==> Durant thanks his family, including a special tribute to his mother, Wanda.

==> Durant fights back  tears while thanking Teammates

Questions and answers

>> Durant takes questions from the press, keeping it classy as ever.including co-star Russell Westbrook.

The end,” Durant closed, sending the thousands bearing witness to his speech into a furious standing ovation.

While Durant’s speech will be impossible to top, perhaps you can transcribe some notes from it for ideas of what to say to your own mother this Sunday 

For the full speech, you can visit CBS Sports or NBA.com.

Thanks to The Guardian UK , CBS and Mashable for their insights contributing to this post, for photos from ABC News, and most of all to you for watching.

Happy Mother's day to Kevin's mother and to all of our mothers living or gone, who on this day they should always be remembered either way.

Now in honor of Kevin's Mother, MY GREAT Mother Natalie, and Mothers everywhere, a classic song that Steph and I used to dance to back in the day:

Happy, Healthy, Safe and Refreshing Mother's Day Weekend,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

................................................................
“Now is no time to think of what you do not have. 

Think of what you can do with what there is.” 
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Throw Back Thursday: Once Upon A Time You Couldn't Do Business Without "White-Out" Correction Fluid

White-out reminds me of that esurance commercial— Beatrice: Instead of mailing everyone my vacation photos, I'm saving a ton of time by posting them to my wall. Friend replies... That's not how this works. That’s not how any of this works!

Good Morning Folks,

A blogger advises newly hired law firm associates...

On your first day at a law firm, you will…
…train with an 18-year-old Harvard freshman who somehow manages to be more put together looking than you are.
…embarass yourself trying to use the unnecessarily complicated “coffee system.“
… go to a two-hour, three-course lunch, at the end of which the associate you ate with will say, with genuine pleased surprise, “hey! only $90 for lunch! not bad!”
…spend two solid hours being trained on the use of Outlook. (Who knew email was so complicated?)
…learn that all summer associates are going to be attending next week’s Beyonce concert in a luxury box, courtesy of the firm.  and...
…walk into your newly-issued office and discover that it is stocked chock full of office supplies, including a glue stick, an “envelope moistening wand”, White Out (now available in legal pad yellow! who knew!), and brand-new, still in their packaging tape dispenser, stapler, and scissors. (The teacher in me nearly swooned.) 

Yes, even in a computer age where word processing programs with spell check have made error correction automatic, White-Out, as it is known, is still used widely.

Directs one law firm to its clients:

When you deliver documents to our office, it helps if you can do the following: 

We rarely need originals.  Please deliver clear copies unless we specifically request the original. 

We want to protect you from identity fraud. Many bank and credit card statements, tax returns, and other documents have your social security number or account number on every page.  Please redact (use White Out) all but the last 4 numbers of any account numbers."

Then again, this is one area of the law where enthusiastic use of White-Out and CIA-grade black highlighters is encouraged.

According to Wikipedia: "White-Out "correction fluid" as it is known generically, is an opaque, white fluid applied to paper to mask errors in text. Once dried, it can be written over. It is typically packaged in small bottles, and the lid has an attached brush (or a triangular piece of foam) which dips into the bottle. The brush is used to apply the fluid onto the paper.

Before the invention of word processors, correction fluid greatly facilitated the production of typewritten documents.

One of the first forms of correction fluid was invented in 1951 by the secretary Bette Nesmith Graham, founder of Liquid Paper.

The best known brand of correction fluid,Wite-Out dates to 1966, when George Kloosterhouse, an insurance-company clerk, sought to address a problem he observed in correction fluid available at the time: a tendency to smudge ink on photostatic copies when it was applied. Kloosterhouse enlisted the help of his associate Edwin Johanknecht, a basement waterproofer who experimented with chemicals, and together they developed their own correction fluid, introduced as "Wite-Out WO-1 Erasing Liquid".

In 1971, they incorporated as Wite-Out Products, Inc. The trademark "Wite-Out" was registered by the United States Patent and Trademark Office on February 5, 1974. (The application listed the date of "first use in commerce" as January 27, 1966.)

Early forms of Wite-Out sold through 1981 were water-based and hence water-soluble. While this allowed simple cleaning, it also had the problem of long drying times. The formula also did not work well on non-photostatic media such as typewritten copy.

The company was bought in 1981 by Archibald Douglas. Douglas, as chairman, led the company toward solvent-based formulas with faster drying times. Three different formulas were created, each optimized for different media. New problems arose: a separate bottle of thinner was required, and the solvent used was known to contribute to ozone depletion. The company addressed these problems in July 1990 with the introduction of a reformulated "For Everything" correction fluid.

In June 1992, Wite-Out Products was bought by the BIC Corporation. BIC released a number of new products under its newly acquired brand, including a Wite-Out ballpoint pen (November 1996) and dry correction tape (1998)."

Today, corporate clients have shifted priorities for law firms. Tired of high hourly rates and a no-bid mentality, corporations are demanding changes in the way law firms bill their clients. And the law firms are responding. There's no room for errors let alone non-billable time spent correcting errors. 

Law firms also are facing the same forces that have driven other industries to become leaner and meaner, namely globalization and technology. Law firms today must compete across borders for business while technologies, such as Internet search engines and online law libraries, call into question the need for legal associates and researchers poring over hard-cover law books and documents.

Once upon a time White-Out was a major innovation and a staple of the legal profession. But today it's going to take more than White-Out to "Wipe Out" competition.

Back office business practices have to change. And though law firms have been slow to change, I think we’re going to see even more innovations in the future. Like outsourcing.

As a result, many law firms are adopting new business models and doing what once seemed almost unthinkable in the industry: cutting hourly rates, bidding for corporate work against rival firms, capping prices, and keeping a sharp focus on the corporate client’s bottom line. In turn, the firms are cutting their own costs in a drive to become more efficient, using fewer attorneys on cases, and moving back-office operations to lower cost,more efficient processes like outsourcing.

I launched FSO with a vision, a dream of changing the outsourcing business in a way that was never done before. At FSO we are driving change and ushering law firms into the 21st Century and beyond. In a sense we are "Whiting Out" the past and delivering the future.

If you’d like to explore how FSO can bring your firm into the digital age, contact me personally at 212-204-1193.

With gratitude to Wikipedia and the Boston Globe for their insights that contributed to this post, and most of all to you for listening.

Have a fabulous, sunny, productive day filled with love and inspiration.  

Hugs all around.

 

Mitchell D. Weiner
Chief Happiness Officer

ABOUT FSO:

• The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
• We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
• 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
• Ranked #24 in Crain’s magazine’s fast 50 and listed to the Inc 5000 list two years in a row.
• We (re)imagine the ways businesses are run.

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

7 Skills of Change Masters: Making Everyone a Hero

"In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it"

Good Morning Folks

The following managerial theory I’m about to dish out which came directly from Professor Rosabeth Moss Kanter, a recognized expert in the field of change management.

In her book e-Volve, Dr. Kanter laid out the following characteristics of true change masters. She argues that if we all study and emulate the processes followed by change artists, we will become better managers of change ourselves.

And who needs that? We all do! In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it and if you follow this list – you will be.

==>  Tuning in to the Environment

• Encourage Organizational curiosity. Let everyone look for change opportunities. Look outside your own area as well.
• Measure not only against past performance but potential performance as well. (i.e.- what’s the opportunity cost?)

==>  Kaleidoscope Thinking: Stimulating Breakthrough Ideas

• Challenge and question current assumptions.
• Encourage “out-of-the-box” thinking.

==>  Setting the Theme: Communicating Inspiring Visions

• Charisma factor is critical
• “If you can dream it, you can do it” is not necessarily true. “If you can dream it AND make others dream it, you can do it”

==> Enlisting Backers and Supporters: Getting Buy-in, Building Coalitions

• What is the minimum support system required?
• Where are you going to get everything you need to be successful?
• Make sure everything is in place before undertaking the change initiative.
• Plant some seeds before the change announcements. See who shows initial support, then bring them in.

==> Developing the Dream: Nurturing the Working Team

• A new team, doing new things, needs a leader who can fend off the rest of the organization to keep them doing what they need to do.

==>  Mastering the Difficult Middles: Persisting and Persevering

• After the project has gained some momentum and is underway, the completion of the project is the most difficult phase.
• Time and resource shortages often pop up and can be very difficult.
• Everything can look terrible in the middle.
• Unexpected obstacles pop up.
• Momentum slows because morale sags.
• Critics seem to (re)surface at this phase.
• Leaders must be resolved to see it through.

==>  Celebrating Accomplishments: Making Everyone a Hero

• Once the project is complete, make sure to take time to celebrate the accomplishment with team members who made it happen.
• Organizational change is a perpetual process, so after celebration begin tuning into the environment again to see what next steps are needed and begin right away.

A new team, doing new things, needs a combination of amazing strategy, planning, training and having great players who are committed – everyone on the team knows their position and role and they work in harmony to execute greatness.  That is what FSO is all about – a perfect harmony of perfection and greatness. We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why brands have chosen FSO and stick with us.

Personal is about that phone call at 11pm at night or 6am in the morning when a prospect, client or someone on our team needs us and we are there to answer that question, support in any way possible and to make the person on the other line or in person feel our passion and urgency in solving their problem or just showing our commitment.  

And all of this, in and of itself, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 

Every site employee, YOU, are masters of CHANGE and are the FSO difference! Your commitment to service, to exceed the client expectations, to do just that little bit more, to be more professional, to have that better idea, to notice that detail, to take action when no one is watching is what makes this company the best outsourcing provider in the business.

Currently I am holding on my desk 94 letters of commendation for various employees and teams from clients for the CHANGE they helped orchestrate in their organizations.

I look forward to hearing stories from all of you on how we have made an impact in the lives of our employees and customers by being a change master  and not just a cheerleader of the status quo.

Have a GREAT day, love life and I look forward to seeing you soon.

 

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

InspireMe Friday: FSO's Eddie Pons on "It's GO TIME: Creating and Owning The Day"

There is no better example of someone who took opportunity to heart and made the most of it in the form of a fulfilling and lucrative career working his way all the way up to FSO Division Director as Eddie Pons. According to Eddie, "When people ask me what I do for a living, I reply: FULFILL DREAMS!"

Good Morning Folks,

The real fire in this company, the steam that powers the engine comes from the field and from our real world examples that it is possible to lift yourself up and turn a dead end job into a lucrative career.

There is no better example of someone who took opportunity to heart and made the most of it in the form of a fulfilling and lucrative career working his way all the way up to FSO Division Director, as Eddie Pons. According to Eddie, "When people ask me what I do for a living, I reply: FULFILL DREAMS!"

So to send you off to the weekend with a BIG SMILE, here is today's inspirational message from Eddie Pons. It's the kind of motivational messages people from all walks of our company contribute daily. 

These communications take time and effort and are not business as usual for for a company in our business. But that's exactly why we have such high client and employee retention rates and take the extra effort to let every one at every level know they matter and they are in a place where opportunity for advancement abounds. 

Just ask Eddie Pons and dozens like him at FSO who have worked their way up to stardom. Eddie, over to you.

==> It's Go Time by Eddie Pons

Coming up in a fast paced, exciting and explosive environment is AWESOME!

Living and assisting in the growth of an unstoppable organization is THRILLING!

Leading the charge, intimate involvement and owning countless moving parts is INCREDIBLE!

FSO USA IS that experience!

From where we started 3.5 years ago, to being National today and global tomorrow - FSO is aggressively the fastest growing company in the Industry.

Mitch has created an Opportunity Rich organization and there is so much to take advantage of, by way of your career, new business, education and countless more.

We are fortunate to have industry leaders at our finger tips with a vast vault of knowledge and expertise. Not “just” the co-inventor of our industry, Mitch is the BEST possible resource to pull from everyday – and, he’s right within our reach! What other on-site outsourcing organization can say that!?    

We are all here to prosper personally and increase that prosperity throughout FSO USA, and expand both!

FSO can do so much for you, and you for it!

Think about this:

“Why can’t I ever… get a break?”

“How come they…are so lucky?”

“When is it going to be…MY time?”

At FSO, Mitch has created an environment where – YOU CAN SUCCEED!

A place where, if you apply yourself, follow the steps, have a desire to learn and grow – YOU CAN SUCCEED!

If you continuously go the extra mile, always give of yourself and believe in the mission – YOU CAN SUCCEED!

Ask yourself:

“Have I been a go-getter?”
-early start, do whatever is needed, lead the way

“Do I know our business?”
-you know your “job”, know everything you can

“Am I always challenging myself?”
-complacency is the “enemy”, do something different, learn something new

It is amazing how much power and control you have over your own future. Do you leave things up to chance – OR – do you AGGRESSIVELY go out and fight for what you want!?

FSO IS HERE FOR YOU!

For people who WANT more and will do what is needed to GET more. Exemplify:

==> Leadership

==> Consistency

==> Dedication

==> Ambition

==> Relentlessness

==> Determination

Doing whatever is needed and going above and beyond, every single day. Refocus:

==> Revenue

==> Margins

==> KPIs/SLAs

==> FLP

==> Client Love-fest

==> Employee Love-fest

Caring about what your contributions are, who you are. Embodying:

==> Integrity

==> Respect

==> Honesty

==> Ethics

==> Responsibility

==> Accountability

YOU create your own opportunity, based on the product that is… YOU!

Look at the above statement again.

It “BEGINS” and “ENDS” with… YOU!

Go out there and be the perfect example of FSO=HOSPITALITY!

CARE about what you do! Who you are! What you represent!

Push yourself harder TODAY, than you did YESTERDAY, so you can celebrate TOMORROW!

You want to WIN?

You want an OPPORTUNITY?

CREATE IT!

OWN THE DAY!

Wow, how can I top that? 

As you can see we believe that showing and truly believing in what someone can achieve generally helps them become all they are capable of being.  

After you initially identify an individual's strengths and passion, if you continue to provide the right encouragement, advancement opportunities and support, then you can ensure that top talent is maximizing their potential.   

I dare say we promote more people every day than most other companies of our size.

Don't let anything or anyone stop you. Believe and inspire. And SPREAD THE WORD. 

Have a fabulous, sunny, spring weekend filled with love and inspiration.  

Be great and (re)IMAGINE!

Mitchell D. Weiner

Chief Happiness Officer  

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"Only from the heart can you touch the sky."

~~ Rumi

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Learn more about what DIFFERENTIATES FSO here