Shout Out Wednesday: Kudos To Outsourcing's Best and Brightest Team

"I wanted to let you know that your staff of Ron, Rob, Kevin and Tyrone have been so very accommodating and helpful during this 'busy tax season' and during the year. I can't thank them enough for moving boxes from floor to floor, obtaining the many empty boxes needed and anything else I ask of them."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. Great people like those featured here today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Our clients love what we are doing for them.  Hear it direct from their mouths. Below are a few kudos for the Month of February:

Ausberto, Capco **2 Kudos in 1 Month**

"Ausberto, Per usual, thank you for taking the time to help our team. We can always count on you to address all of our concerns and assist with ALL OF OUR ISSUES. You consistently go above and beyond the call of duty."  

Oz, Capco

'Oz- thank you so much for your help with Peter's visit on Wednesday! The day had so many moving parts and last minute changes- but as always you haddled it like a pro and made the appropriate adjustments and everything went off without a hitch. Thank you so much-we couldn't have done it without you!"

Andrea, Capco

"Andrea as been instrumental in helping to plan all of our Capco Connect events. Her constant dedication, performance, professionalism, and positive attitude is unparalleled. She has done a wonderful job and deserves thanks!" 

DeAndre and Andrew  Capco

"I am writing to let you know of the above and beyond help that DeAndre and Andrew provided me this morning.  These two guys continue to amaze me. They are always good but this morning they have been exceptional. Please consider this as a commendation for a job well done!"

"Thank you so much for your help with Peter's visit to Capco. You made all the difference being our look-out and extra pair of hands to make sure everything went smoothly. Thank you!!" 

Jenna Solis and Jose, Capco 

"Thank you and Jose for arranging the keyboard tray and nice installation! " 

Kaydeon, Capco

"Thank you so much for your help with Peter's visit to Capco! You were an enormous help to make the day go smoothly. You rock! Thank you!"

Monica , Capco

"Many thanks ladies for your efforts in making today’s event a roaring success. Great job."

Joanne, Enrrico

"I was expecting an important package last week via USPS, which turned in to a delivery mess. At one point, it completely dropped off the tracking system and the package seemed to be lost.  I called the mailroom to ask about the package and got Joanne. Joanne tracked it down for me with the help of a contact at the post office. From that point on, Joanne went above and beyond looking out for the delivery. It actually got lost again and there is no way that I would have received it without her.  I wanted to be sure that someone was told how amazing and helpful she is."

Rosetta, Neuberger Berman
"Is extremely dedicated/committed/flexible, makes it a point to go above and beyond each day (no matter how challenging the day) and definitely without a doubt, exhibits enthusiasm and passion for what she provides on a daily basis for the client and FSO."

Stephon, NY TIMES

"This is to advise you how much we rely on and value Stephon. He is efficient, courteous, and pleasant to work with. He is always ready to assist with any issues or questions. Stephon is an asset to the newsroom."

Rasheida, PwC Florham Park

"Rasheida has been doing an awesome job dealing with the Florham Park invoices. For over a year she's been taking ownership of this task and relieving me of the work so I can focus on other issues. I can't tell you how much I appreciate the help. Rasheida always approaches the task with a smile and is always asking if she can help me with this or that. She also follows up to let me know that invoices have been processed as well as the status of some issue we're working through.I really really appreciate her work and enjoy working with her. Thanks for everything Rasheida!!" 

Ron, Rob, Kevin and Tyrone, PwC Philly

"I wanted to let you know that your staff of Ron, Rob, Kevin and Tyrone  have been so very accommodating and helpful to me during this 'busy tax season' so far and during the year also. I can't thank them enough for moving boxes from floor to floor, obtaining the many empty boxes needed and anything else I ask of them. Each and every one of them has, on occasion, stopped me in my tracks to ask me if I need help and Ron (assigned to my floor) is always stopping by my desk to see if I need anything. I know it's all part of their job but not everybody goes above and beyond their assigned responsibilities like these men. I wanted you to be aware of this and give credit where credit is due. None of us get enough recognition in our busy lives when we do something that we should be recognized for. Have a great weekend."

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"It comes down to finding something you love to do and then just trying to be great at it."
 -- Mark Cuban

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Shout Out Wednesday: Capco Team Gets a Thumbs Up In CEO's Blog

"Thank for always being proactive when helping with setting up for Induction.  I can always count on you to get the job done."

Good Morning Folks,

Today's featured kudo comes directly from our client, Capco CEO Ismail Amla's, personal blog.

It shows FSO culture meeting Capco culture! We recently joined in a little fun sing-along for some important clients visiting Capco. He blogs....

"Over the last two weeks, we had multiple clients visiting at the same time (Standard Life, Amex, Capital one), over 60 new people join us, an ATP class in progress and multiple internal meetings to kick off the new year. One of the more bizarre happenings was the ATP class led by Fiona, Casey, Yanna, Maryanne, Esther, Ozzy, Jenna and Nini singing (yes singing) to the Standard life client in response to a challenge. "

I think its great! It says a lot about our culture that the no one thought it unusual … we clearly have some crazies working for us. We had no clue the video would have reached the CEO's desk.  Great times!

And what would be a Shout out Wednesday without another consistent nod to the great folks at Capco:

Capco Team*

"All, A Massive Thank You for all your support, flexibility and hospitality in preparation for the Standard Life workshop and over the last two days. The client commented specifically on this in their closing remarks which is great too. Thanks also for organizing and filming the sing-along yesterday...client was completely surprised (in a good way) by how this was orchestrated."



"Thank you Kaydeon for always being proactive when helping with setting up for Induction.  I can always count on you to get the job done  :)"







An additional kudo this Wednesday goes out to our man Israel at Sarah Lawrence College

"We just wanted to send you a quick thank you for all the work you put into turning those brochures around so quickly for us this week.  The event went very well and it couldn’t have been so smooth without your hard work. We really appreciate it."

THANK YOU.. thank you for your efforts.. thank you for the care.. thank you for being part of this great company.. thank you for believing, and thank you for being part of history in the making.

Be inspired. Power of focus and positive energy. It's FSO that makes a difference and you lead the charge.

Have a fabulous day filled with love and inspiration.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"Excellence is not an act, but a habit."

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A Sneak Preview of FSO's 2014 Awards Celebration

“Thank You Mitch! and Jim! for caring so much about your employees. I'm humble and thankful everyday that I can work with a great team which makes what I do so much better and effortless. Thank You to Lissette my wonderful director; who saw my potential and pushed me to get out there and show it. I would not have been were I am now with out her. I was speechless last night, so many thanks to everyone and CONGRATS to all the winners” ~~ Teresita 

Good Morning Folks,

Last night concluded our award ceremony for 2014.. but we cannot ever forget it.. the video will be coming out.. more pictures on their way with specifics of who won what… and hugs will never stop. 

I have a busy day but wanted to share a few photos so you can embrace the spirit of the evening. 

I am so proud of you.. certainly for the out of state folks you might not have seen, but I was choked up and tearing many times during the awards.. the winners speeches and the words spoken about our growth, our care and simply how people feel was, well hard to say.. just amazing…. Stephie kept giving me tissues.. 

CONGRATULATIONS to the WINNERS.. both the staff, the sites and HQ.

Everyone at FSO is a winner, and as I stated in my opening speech and when I gave my bow to all of you.. I could never do it without you.. we are family.. we are one FSO, and we are here to help one another.

More to come in the next day or so from marketing to announce all our winners properly. Check back here next Wednesday where your Shout Outs will be dedicated to the winners and a video of the event should be ready to post.

THANK YOU.. thank you for your efforts.. thank you for the care.. thank you for being part of this great company.. thank you for believing, and thank you for being part of history in the making.

Be inspired. Power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"You were born an original. Don’t die a copy.” -John Mason

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From Deathbed Confessions Come Five Great New Years Resolutions For A Happier Life

“Many did not realize until the end that happiness is a choice. They had stayed stuck in old patterns and habits. The so-called ‘comfort’ of familiarity overflowed into their emotions, as well as their physical lives. Fear of change had them pretending to others, and to their selves, that they were content. When deep within, they longed to laugh properly and have silliness in their life again.”

Good Morning Folks,

I hope everyone is enjoying the holiday season with friends, colleagues and family. For those who continue to work straight through to support our clients - we extend a very heartfelt and appreciative thank you. 

On my time-out last week I was catching up on reading from some of the social bookmarks I save for all of us (please follow me) on my Twitter feed to catch when/if we have time. You will always find a GREAT read among them “a Nurse reveals the top 5 regrets people make on their deathbed.”

She blogs “For many years I worked in palliative care. My patients were those who had gone home to die. Some incredibly special times were shared. I was with them for the last three to twelve weeks of their lives.”

“People grow a lot when they are faced with their own mortality. I learnt never to underestimate someone’s capacity for growth. Some changes were phenomenal. Each experienced a variety of emotions, as expected, denial, fear, anger, remorse, more denial and eventually acceptance. Every single patient found their peace before they departed though, every one of them. When questioned about any regrets they had or anything they would do differently, common themes surfaced again and again. Here are the most common five:

1. I wish I’d had the courage to live a life true to myself, not the life others expected of me.

2. I wish I didn’t work so hard.

3. I wish I’d had the courage to express my feelings.

4. I wish I had stayed in touch with my friends.

5. I wish that I had let myself be happier.

You can read he details behind # 1-4 at the source article HERE. 

With regard to #5, as your Chief Happiness Officer, I must say is a surprisingly common one. 

The Nurse noted, “Many did not realize until the end that happiness is a choice. They had stayed stuck in old patterns and habits. The so-called ‘comfort’ of familiarity overflowed into their emotions, as well as their physical lives. Fear of change had them pretending to others, and to their selves, that they were content. When deep within, they longed to laugh properly and have silliness in their life again.”

“When you are on your deathbed, what others think of you is a long way from your mind. How wonderful to be able to let go and smile again, long before you are dying.”

As you make your new year’s resolutions, these 5 commitments would be a great place to start.

Always remember folks, life is a choice. It is YOUR life. Choose consciously, choose wisely, choose honestly. Choose happiness. Look in the mirror, because the only thing stopping from realizing your true human potential to be happy is you.

Thanks to everyone for their great efforts this year - we are blessed to have such dedicated and employees - look out 2015!!! 

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   

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“You only live once-but if you work it right, once is enough.”

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Inspire ME Friday: The Best Holiday Gift Is Right In Your Hand

"I'm calling on behalf of [Your Company Name] to wish you a very happy holiday and thank you for your business. We really do appreciate it." 

Good Morning Folks,

While gift baskets and fine wine are always appreciated, it’s a sincere “thanks” that customers might appreciate most before the holidays. That’s exactly what Tricerat learned.

This week Tricerat, a Baltimore-based software company, made customer appreciation into a companywide event. Tricerat had every employee – including executives, engineers, sales people and marketing personnel – call customers to thank them for their business.

The response from customers was generally overwhelming appreciation, along with frequent shock: “Really, that’s it? You’re not asking for anything?”

In our impersonal era of holiday e-cards, social media and Amazon Prime, a human voice can be the most special gift of all.

The key to a successful outreach is sincere gratitude, with nothing expected in return. 

Keep the script simple like this: "I'm calling on behalf of [Your Company Name] to wish you a very happy holiday and thank you for your business. We really do appreciate it." 

With business now slowing down for many companies, customers are sitting near their phones for a change. Go ahead, make those calls. Be sure to leave voice mails too.

You may be pleasantly surprised by what customers say in return.

I'd like to thank Tricerat for this inspiring idea.

Have a GREAT weekend,

Mitchell D. Weiner
Chief Happiness Officer

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“Never be afraid to laugh at yourself, after all, 
you could be missing out on the joke of the century." 
~~ Joan Rivers, Comedian

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Cheers to You and A Happy Holiday Season

"Our FSO spirit is very contagious. From Fashion to Healthcare to Hospitality to our daily bread in Legal, ITS ALL ABOUT GROWTH.. when we service our clients.. the clients love us, they love the employees and tell their friends."

Good Morning Folks,

Tuesday night we hosted our Headquarters holiday party and wanted to thank you all for coming. 

I hope you enjoyed yourself and the time with our FSO family. I had a ball and our tradition at Sevilla was a huge SUCCESS. Revel in the memories and look forward to next year. 

On my way home from the party, I was reflecting on that we have accomplished a lot in 2014 and it is due to the effort that each and every one of you put in on a daily basis. It's your efforts that led to three new site openings this week.

• We are responsible for the Business Operations Management of the mailroom and facilities for fashion-forward brand. 
• We are responsible for the Business Operations Management of the hospital supplies at a major NY healthcare patient facility. 
• We went LIVE today at one of our newest and  prestigious hotel and resort client.  From Tysons Corner in Virginia to Memphis, Tennessee, FSO is the partner of choice to deliver our amazing services, hospitality and a complete (re) imagine across office services for this industry leader among those logos pictured below.  

Our FSO spirit is very contagious. From Fashion to Healthcare to Hospitality to our daily bread in Legal, ITS ALL ABOUT GROWTH.. when we service our clients.. the clients love us, they love the employees and tell their friends at their client events, golf games, their kids soccer games. GREAT WORK TEAM.

Please join me to provide a warm welcome to the new members of the growing FSO family and please congratulate Larry Wallace, Lissette Umpierre and Brittany Weaver who have been a tremendous team to launch our newest client!!!!

2014 is coming to an end, full of accomplishments both at HQ and in the field. Let’s begin 2015 with a stronger sense of accountability, let’s manage our clients business operations with an innovative and cost sensitive mindset. 

We have to continue delivering on the promises we have made to our clients and it is our responsibility to provide the best service with a smile. 

For many others we have our holiday luncheons and gifts starting next week. Our awards ceremony on January 7th. Then our leadership and management meeting to kick off 2015 the week later. And the reintroduction in 2015 of ALL our monthly recognition awards including my CHO club. 

Great stuff ahead in 2015. 

I would like to take this opportunity to wish you and your family Peace, Joy and Happiness during this Holiday Season and throughout the New Year. 

Give to others. 

And help one another.  

Love life and hugs all around.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   
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"Nothing ever goes away until it teaches you what you need to know."

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2015: It's All About Believing. Attitude And A Strategy. (and btw, We're Hiring!)

"I want you all this Monday morning to look in the mirror and say. I am thankful for what I have in life. I want you to know we care. We love all of you. I am always here for you. I am Always around for you. And I am always thinking of you and how to make FSO the best place too work."

Good Morning Folks,

It is hard to believe for me that 2014 is coming rapidly to a close. 

Daniel Burrus said, "Give your customers the ability to do what they would want to do if only they knew it was possible."

If you think about it, this is what FSO does every day. We do this through a productive combination of people, solutions and technology.

And as the business world around us changes, we evolve too. Yet the one constant that never changes is service and the high bar we set for ourselves, then jump over every day.

I got an email from a customer this weekend which is a case in point. He writes about our folks, you folks, "They go above and beyond when they're doing their job. They are amicable in their approach & the professionalism is excellent. They are the first ones in office and last to leave, and did it all with a smile. I've never had this type of great Customer Service and experience from the Office Services department before."

See, if you’re serious about engaging the customer, you realize that the most valuable moments you have are when the customer is using your product, on the phone with you, actually engaged with you. If we over invest in that, or do what feels like over investing, we are far more likely to lead to the other sorts of interactions that we can’t buy, that we can’t control, but that we need desperately to happen.

The companies that develop a great technology, product or service and execute the right growth strategy, must also hire the right people and then forge a winning chemistry to achieve consistent success. A company that has done these things but starts to hire too many of the wrong people will slow down. Continually identifying, hiring and retaining highly talented and intelligent people is absolutely critical. We need your help to find folks just like you, the FSO DNA that makes us who we are. And we only need a few thousand across the USA. The skip. The fire. The twinkle. Meanwhile..

Love life. Be thankful. Think how blessed you are and more. Your Chief Happiness Officer is here to do all that is possible to ensure happiness including the recent establishment of the happiness team lead by Missy and many others. 

In 2014 we had and continue many messages. But the important message is belief. Believing in FSO. Believing in one another. Caring about one another and being a team. Being grateful for all we have. 

I want all of you, this Monday Morning, to look in the mirror and say: "I am thankful for what I have in life." I want you to know we care. We love all of you. I am always here for you. Always around. And always thinking of you and how to make FSO the best place too work.

Together we hold Hands and find the positive energy to effect our great company today and into the future but being a team that is thankful. Blessed and envisioning the greatness ahead. We have our health. We have our work family and our personal family. We have one another. 

Happy holidays folks. 

Hugs and kisses to your family at this time of year. 

Give to others. 

And help one another.  

Love life and hugs all around.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   
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"Thank you is the best prayer that anyone could say. I say that one a lot. 
Thank you expresses extreme gratitude, humility, understanding."
~~ Alice Walker

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Inspire ME Friday: The Best Leaders Are Those Who Are Likable

"Enjoy and be grateful for all that you have. It is gratitude that gives us the best reasons not to complain."

Good Morning Folks,

On some level, most of us want to be liked. Even if you work to maintain an appropriate distance from your team or employees, the more that people like you and want to emulate you, the more engaged they will be as team members. The best leaders are those who are genuinely liked.

Here are 10 things that likable people consistently do. None of them will compromise your credibility or authority as a leader--so give them a try and see what happens.

1. Listen without interrupting.
Become a great listener. That means no butting in, no rushing along, no asking questions until the speaker is done. Listen not to frame your own rebuttal but rather to genuinely understand.

2. Smile without smirking.
Smiling and warmth make others around you feel good. It seems simplistic, but smiling is a lost skill of sorts. Master it and you'll stand out.

3. Speak without dictating.
Speak and share your thoughts and ideas, but treat such conversations as a two-way street. Your voice and your wisdom have value, but set them forth in a way that respects the voice and wisdom of others in true dialogue.

4. Give without receiving.
As the adage says, we make a living by what we get but we make a life by what we give. Don't keep score; give with a genuine heart, because it makes you happy.

5. Enjoy without complaining.
Enjoy and be grateful for all that you have. It is gratitude that gives us the best reasons not to complain.

6. Trust without wavering.
Trust, someone once said, is like an eraser--it gets smaller and smaller every time you have to use it. When we can offer others our sincere word and they know they can trust us, that's no small thing. Consistently doing what you've said you would do, and not doing what you've said you won't do, earns you a huge amount of trust.

7. Promise without forgetting.
People with good intentions make promises; people with great character keep them. Keeping promises should be your highest priority--because when you give your word, there is no room to forget. Keep your promises.

8. Forgive without punishing.
I believe there are two kinds of forgiveness: the kind that also gives the other person a chance, and the kind that forgives but still compels you to move on without that person. Either should be used wisely, and neither should be about punishment. The healthy way to forgive is whatever works best for you without punishing the other person.

9. Be honest without deceiving.
The people we like the best are those who are honest, who follow their convictions and speak their truth. We like people who act on their beliefs. They may not always win, but you know what they stand for.

10. Be positive without reservation.
Negative, angry people drag down everyone around them. Work on maintaining a positive attitude at work and in life. Make an effort to look for opportunities and solutions instead of barriers and problems. Whatever the situation, focus on what can be done.

11. Get Personal
Be genuinely interested in your client. Humans want to feel you care about them. This can be done through asking open ended questions about them and their families.

12. Give to Get
There have been many books written on the rule of reciprocity. The thing you need to know, is giving your clients small gifts makes them feel you care about them. It also makes them feel you listen to what they tell you.

For some people it is natural to be fun, upbeat and interesting. For others they have to work at it. Nobody likes a stiff serious individual. When dealing with clients remember to smile and laugh. Keeps the conversation fun and interesting.

Thanks to Lolly Daskal for our Friday dose of inspiration and to you, for listening.

Love what you do and have fun doing it!

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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"Whatever the mind can conceive and believe, 

the mind can achieve." 

– Dr. Napoleon Hill

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** Lolly Daskal is the president and CEO of Lead From Within, a global consultancy that specializes in leadership and entrepreneurial development. Daskal's programs galvanize clients into achieving their best, helping them accelerate and deliver on their professional goals and business objectives. Trust Across America has identified Daskal as a Top 100 Thought Leader in Trustworthy Business Behavior. This piece first appeared in INC.

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