Showing posts with label winning. Show all posts
Showing posts with label winning. Show all posts

Monday, April 27, 2015

Always Do The Right Thing

"It's about how we treat and care about our people. How we motivate them and continue to develop our folks.  Folks do the right thing. Trust and believe in your leadership. Always do the right thing and love life."

Good Morning Folks, 

Greetings to the greatest people in the on site outsourcing business. I hope everyone had an awesome weekend and was able to spend a bit of time relaxing and clearing your mind so you are fresh and ready for another awesome week at FSO.

As we grow and look forward to a prosperous future, we will never forget the Personal, Passionate & Productive mindset from which we began.

We promised you that from the beginning that we will improve service, reduce/control cost and take care of the people. We are taking a step forward to never losing sight of the promise by going back to the basics.

Because our employees are our connections to clients, we need to ensure that they have a clear understanding of what FSO does, stands for and is achieving for you each and every day. That’s why we established Mitch’s Institute of Training (MIT). 

Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. These past two weeks have been packed full of strong activity, great meetings and the launch of the MIT will be one of if not our strongest commitments and training tools to ensure everyone across FSO is continually learning and growing

One thing we know and that is momentum is how businesses thrive and grow, and our momentum is rocking – so Train the Trainer is in full motion through our MIT and we begin the next phase. Just imagine ONE TEAM across FSO that know everything about the company there are part of and what we stand for and what and how we sell and why clients bought us and why prospects buy us and how that carries forward from our sales front end to perfect execution and delivery on the back end through operations – our Promise to Promise – our re imagine – our Solutions and our Ideas, Innovation and client Cost Saves. 

The first MIT meeting allowed for our employees to walk away with eye-opening insights. The floor was opened to exchanging stories of success, to getting to know each other better and to finding inspiration in the powered of shared experience. Missy Adriazola, our Director of Training put it this way:
"We kicked off MIT 2 weeks ago with Mitch sharing his vision of FSO- past, present and future.  It is crucial that everyone plays their part for the future and growth of FSO.  But, with that comes learning about what we do, and how we do it.  Last week, with Round 2, Bomsi shared a little more detail about the company history and the expectations ahead.  And, since we’ve all learned “what” we do, who FSO is and Mitch’s vision, it’s time to get to work on the “how to” portion of training.

As head of training at FSO, I could not be more excited to share that there are great things in the works for the next round of MIT.  The promise to practice from the training team is that we ensure that you all have the tools you need to perform at your best and teach your teams to do so each and every day.  We are ONE team made up of individuals who CARE about each other and our clients. This is a huge differentiator in the marketplace and how FSO sells and closes deals daily.  We hire those who have the DNA of fire, skip and twinkle.  We look for those who are hospitality driven and go above and beyond every day." 
As we continue to build our company culture together, which you know includes positive energy, honesty, trust, respect, integrity/ethics, warmth, transparency, and CARE. You will only be able to achieve success in your role through solid communication - but talk is cheap. The question is: do your words matter and influence the outcome? Do you really connect with your team? Can we be doing better?
  • How the operation could run better, more efficient?
  • Are there better ways we can be organizing our areas better?
  • Are there ways we can order things like supplies and equipment to save our clients’ money?
  • Can we be more productive in the way we maintain the cleanliness of all areas?
  • Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special?
  • What ways can we improve Hospitality?

There is nothing to wait for or direction needed from our clients in finding ways to (re) Imagine and make things better – your ideas and expertise is exactly why we are entrusted to run our clients operations – they outsourced to us and we must take the opportunity to show them why their decision was the best they ever made and we will deliver on our Promise to Practice.

You will know you've connected with your team when: they go the extra mile and always give the extra effort, they say positive things and provide unsolicited appreciation, they demonstrate trust and have an unguarded openness, they express themselves and communicate frequently, they feel good about their role and their value to FSO, they have positive energy, and you have growing team synergy. 

Our company is all about PERSONAL. Love our employees and love our clients.. and we should never stop thinking of how to wow them. The Power of Focus and the Power of Positive Energy will always be key to our future success. 

MIT presents us with an opportunity to take time and (re) IMAGINE the services we provide to our clients, and the road we pave for our employees —with the idea that we are one team, one family.

Thank you for your partnership and continued support. We look forward to sharing our success as the MIT program moves forth and grows.

Have a great week and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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Example is not the main thing in influencing others. It is the only thing" 
~~ Albert Schweitzer
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Monday, April 20, 2015

"His lips drink water but his heart drinks wine” ― E.E. Cummings

Tagging along to scout President's Club accommodations in Napa Valley last week with Mrs. Weiner. Stephanie's company, Experience Napa, is renowned as the the most informed and inspired resource for visitors to “the Valley.” With abundant passion and a highly personal touch, Stephanie procures the most carefully considered and uniquely custom-created getaways, each detail in place and extraordinary elements of surprise. Check out 

Good Morning Folks,

I hope everyone had an awesome weekend and was able to spend a bit of time relaxing and clearing your mind so you are fresh and ready for another awesome week at FSO. 

Can I tell you how great it was to take a long weekend off and spend it in my favorite place Napa Valley? Not to mention the great wines I tasted and sent home.

Napa offers lots to do and has a lot to be proud of. In addition to truly beautiful scenery, this small area of Northern California boasts some of the world’s best wine and food. The combination of excellent soil and weather conditions makes fertile ground for olives, nuts, fruit, and of course wine, including all the French varietals and the region’s prized grape, Cabernet Sauvignon. 

Despite how many times I've been there and how much I thought I knew about Napa, last week I discovered so much great wine, food, natural beauty, and more. 

Few venues not only leave you so rested and relaxed, but also in awe of the friendly hospitable people and their can-do spirit that attends to your every need, makes you feel welcome and special as if you are their only guest. It's because your pleasure is truly their passion. It's the same high standard for service our FSO Rockstars set for ourselves, and you. Rockstars who treat the company as if it were theirs. 

Rockstars who find ways to proactively improve systems, creating positive change even when not yet asked for it. Rockstars who see and create their perfect future, and also bring others along. Rockstars who exude positive energy even in stressful times and share it around, making for a happier office.

The main themes I takeaway from Napa from a business perspective are innovation, making a personal connection, embracing your culture, and learning drives top business performers and company profitability. All through the power of HOSPITALITY!

Culture is so important - and, as a manager, it is critical that we ensure that everyone is on the same page and working towards the same common goal and purpose; truly show that we CARE about our employees and clients!

We spend more than half our lives at work (isn't that a crazy thought!) so why not make it FUN? The Happiest place to Work! 

That in mind, it is hard to believe we are concluding the first four months of the year. And lots of great "stuff" lol has transpired this year. As I worked cross country and now this morning I just cannot stop thinking about all the amazingly opportunity that exists for us out there. I have been and always will be the most positive. Inspiring and motivating support factor our sales engine and all those who support the journey each and every day

So whether Napa, Disney, FSO or your organization… remember YOU can make a difference every single day in every single interaction you a just have to make the decision to do so! 

Love your people. Love your clients. Thank someone for doing a great job or for just being who they are. Catch someone doing something good and tell them you noticed. Give a stranger a really is the little things that make a world of difference.  

Have an awesome week - I look forward to seeing many of you Thursday evening at our MIT program. 

Love Life!

Mitchell D. Weiner
Chief Happiness Officer

Unity is strength. . . when there is teamwork and collaboration, 
wonderful things can be achieved" ~~Mattie Stepanek

Tuesday, January 6, 2015

Ted Tuesday: John Wooden— The Difference Between Winning And Succeeding

"This charming talk is like listening to your favorite grandfather give you life advice in the living room"

Good Morning Folks,

With profound simplicity, Coach John Wooden redefines success and urges us all to pursue the best in ourselves.

John Wooden, affectionately known as Coach, led UCLA to record wins that are still unmatched in the world of basketball. Throughout his long life, he shared the values and life lessons he passed to his players, emphasizing success that’s about much more than winning.

Born in 1910, Coach John Wooden was the first person to be inducted into the Basketball Hall of Fame both as a player and coach, while ESPN ranks him as the greatest coach of all time, across all sports. In his 40 years at UCLA, he mentored legends such as Bill Walton and Kareem Abdul-Jabbar. He has created a model, the Pyramid of Success, and authored several books to impart his insight on achievement to others.

Coach wanted his players to be victors in life and not just on the court, so he treated them as an extended family and emphasized that winning was more than scoring. Indeed, most of his inspiring theories were born from conversations with his father, as a boy on their farm in Indiana. One that sums up his ideology quite well is his often-quoted definition of success: "Success is peace of mind which is a direct result of self-satisfaction in knowing you made the effort to become the best that you are capable of becoming."

In this inspiring TED talk, John Wooden, considered by many to be the greatest basketball coach of all time, gives a definition for success that you can apply to your family or working life to reach happiness. He also clarifies the difference between winning and succeeding.

The great surprise about John Wooden’s definition of success is the humility in it. It is astounding for someone who didn’t lose a game for 3 straight years in UCLA’s famous 88 game win streak and may be the greatest coach of any team in any sport of all time. Maybe he knew about the importance of humility in success.

Much of this video also reminds me that if you truly believe that something will happen, not just say it or hope it will, you will naturally start to do the things necessary to make it happen.

Sometimes when you get there, there’s almost a letdown. But there’s getting there that’s the fun.

Some inspiring quotes from the Coach:
"If you make effort to do the best you can regularly, the results will be about what they should be." 
Wooden’s Definition of Success:
"Peace of mind attained only through self-satisfaction in knowing you made the effort to do the best of which you’re capable."
The Difference Between Winning and Succeeding:
"I believe that we must have faith. I believe that we must believe, truly believe. Not just give it word service; believe that things will work out as they should, providing we do what we should." 
"I say to you, in whatever you’re doing, you must be patient." 
"Don’t whine. Don’t complain. Don’t make excuses. Just get out there, and whatever you’re doing, do it to the best of your ability. And no one can do more than that." 
"Never mention winning. My idea is that you can lose when you outscore somebody in a game. And you can win when you’re outscored."
John Wooden wanted to “abolish the dunk,” he hated “the one and done rule,” he supposedly was “disgusted” by Allen Iverson and pretty much disliked everything else I liked about basketball. With that said, I have all the respect in the world for the “Wizards of Westwood” – he also hated that nickname.

Here’s a great video of him on the always entertaining and thought provoking TED Talk series.

Coach Wooden is a humble, private man who has selflessly given up his life to make other people’s lives better ... John Wooden gave us the necessary tools to overcome the adversity and obstacles that he knew from the beginning would always be in our way. He taught us to find a source of motivation to inspire us to ever higher levels of preparation and work.

Have a GREAT Day,

Mitchell D. Weiner
Chief Happiness Officer

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Sadik-Khan has served as commissioner of the New York City Department of Transportation since 2007. Previously she was senior vice president at the engineering firm Parsons Brinckerhoff and served as deputy administrator of the Federal Transit Administration in Washington.

Friday, November 15, 2013

Inspire ME Friday: The List of "10"

"Remember that friends are what really matter"

Good Morning Folks,

As another week ends, let us think about this list of 10, as we go about our coming days.

1. Challenge Fear
2. Be Bold
3. Have Gratitude
4. Take Action
5. Have Faith
6. Embrace Setbacks
7. Look Inside
8. Learn From Suffering
9. Don't Be Concerned With What Others Think Of You
10. Do What You Love

With the market on our side we have recognized the opportunity for limitless growth. And it wouldn't be possible without your support. And for that I am eternally grateful.

Have a safe, HAPPY and healthy weekend as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

The happiest people don't have the best of everything. 
They make the most of everything."

Friday, November 8, 2013

Inspire ME Friday: Just "3" Things...

"FSO did not get to this place by luck. With the market on our side, we have limitless growth potential."

Good Morning Folks,

Folks, there's is so much awesome "stuff" happening in our great company. We have awesome leaders; awesome people; and a market that is so in love with us so competitors can't keep up. I have huge aspirations for the future of FSO.

It looks like our Inspire ME Friday series has struck a chord with a lot of you. Thanks to those who have been writing back personal messages. 

So here's a bonus for today!

==>Three things in life that, once gone, never come back 
-1. Time 2. Words 3. Opportunity

==>Three things in life that can destroy a person 
- 1. Anger 2. Pride 3. Unforgiveness

==>Three things in life that you should never lose
- 1. Hope 2. Peace 3. Honesty

==>Three things in life that are most valuable 
- 1. Love 2. Family & Friends 3. Kindness

==>Three things in life that are never certain 
- 1. Fortune 2. Success 3. Dreams

==> Three things that make a person 
- 1. Commitment 2. Sincerity 3. Hard work 

Thank you again for your amazing energy that is fueling the FSO fire across the country. FSO did not get to this place by luck. With the market on our side, we have limitless growth potential.

Have a safe, HAPPY and healthy weekend as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

The difference between success and failure is just getting it right more than getting it wrong"

Friday, November 1, 2013

Inspire ME Friday: Happiness Is A Happy Boss

"Regardless of what it says on your job description, your real job is to make your boss successful. There are no exceptions to this rule. None."

Good Morning Folks,

Geoffrey James' "Sales Source" *(@Sales_Source) (formerly "Sales Machine" on CBS) is the world's most-visited sales-oriented blog. 

Geoff's recent INC column, "8 Core Beliefs of Extraordinary Bosses," drew a flood of responses. 

But there's one thing he didn't mention: An extraordinary boss communicates his expectations clearly to his team. That way, everyone understands what it will take to make your company succeed.

With that in mind: If you are the boss, you'll want to share this column with your team, because it will make your job a heck of a lot easier. And if by chance you're not the boss, memorize this column-because it contains the key to long-term success

==> 8 Ways To Keep Your Boss Happy By Geoffrey James

Here are the rules for keeping your boss happy:

1. Be true to your word.
Your boss wants to trust you. Really. Therefore, whenever you accept an assignment, follow through religiously, even fanatically. Do what you say you're going to do. Never overcommit, and avoid hedging your bets with vague statements like "I'll try" and "maybe." Instead, make your word carry real weight.

2. No surprises, ever.
The secret fear of every boss is that employees are screwing up but are not saying anything about it. So even if you're afraid some bad news might upset your boss, make sure he's informed. Note: If your boss consistently "shoots the messenger," you can ignore this rule-because his behavior shows he doesn't really want to be in the know.

3. Be prepared on the details.
Your boss wants to believe you're competent and on top of things. That's why she sometimes picks an aspect of your job and begins randomly asking penetrating questions. Therefore, whenever you're meeting with the boss, have the details ready so you can answer these queries with grace and aplomb.

4. Take your job seriously.
Bosses appreciate individuals who truly care about what they do and willing to take the time to achieve a deep understanding of their craft. Bosses need people who have unique expertise. You don't have to be a pro at everything, but you should definitely have a specific area of knowledge that your boss values.

5. Have your boss's back.
When you see your boss about to make a foolish decision, it's your responsibility to attempt to convince him to make a different one. Make your best case, and express yourself clearly. However, once the decision is actually made, do your best to make it work-regardless of whether you think it was the right one.

6. Provide solutions, not complaints.
Complainers are the bane of your boss's existence. Nothing is more irritating or more boring than listening to somebody kvetch about things that they're not willing to change.  So never bring up a problem unless you've got a solution to propose-or are willing to take the advice the boss gives you.

7. Communicate in plain language.
Bosses are busy people and have neither the time nor the inclination to wade through piles of biz-blab, jargon and weasel words. When dealing with your boss, speak and write in short sentences, use the fewest words possible to make a point, and make that point clear and easily understandable.

8. Know your real job.
Regardless of what it says on your job description, your real job is to make your boss successful. There are no exceptions to this rule. None.

And, by the way: Your boss's real job is to make you more successful. The reversal of these priorities is the source of almost all organizational problems.

Have a safe, happy and healthy weekend as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

“Being able to be truly happy at work is one of the keys to being happy in life”

About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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