"They go above and beyond when they're doing their job. They are amicable in their approach & the professionalism is excellent. I've never had this type of great Customer Service and experience from the Office Services department before."
Good Morning Folks,
Our clients love what our people are doing for them. Every Wednesday here on MitchWeiner.com I rip open the fan mail bag and share what they have to say. As one client said, "They deserve a million pats on their shoulders." Let's go!
Andrea, Capco
"Thank you so much for helping out and organizing this for us. The food was great and everyone was so happy. It was success."
AKA Ozzy, Capco
"I'm writing to let you know what an excellent job Ozzy did yesterday over here at the Capco office. He produced an excellent document in a very tight time frame and contributed to our success. I will definitely go to him for future jobs.
Capco Team **2Kudos in one Month**
"I just wanted to reiterate what a great FSO team we have here at Capco. I cannot say enough about how helpful and professional they are at all times. No matter what is asked of them, they deliver in a prompt, efficient, pleasant, manner. Roger, Ozzie, Jose, Saleem, Andrew, Monica, Katie, Dion should be recognized for the outstanding job they do!"
"Just wanted to thank you guys for the great support that you and your team provides to us! I am a new joiner and received wonderful assistance from the facilities team on multiple occasions. All my queries were answered and settling in the new office was made very comfortable. Keep up the good work and look forward to your continued support! :)"
Jenna & Saleem, Capco
"I wanted to say THANK YOU for all your help/assistance with the house request today. We were not able to give you enough time as it was an emergency and we wanted our India colleague to move to another housing today itself. Appreciate your quick turnaround and closing the request in just few hours. Both the employees has checked-in the new hotel and are happy with the accommodation. We have notified our India team about the hotel they booked so that we don't end-up getting in the same situation as today. Thanks again!"
Jenna, Capco
"It's really nice to meet someone as helpful as Jenna. Jenna has been really helpful, polite and patient while answering to all our queries, related to Capco accommodation.Wishing her the best for her future endeavors."
Monica Capco
"I wanted to let you know that Monica has done an outstanding job obtaining and compiling the security reports needed for the Physical Activity Monthly Logs. This was an entrusted project assigned directly from Patrick. They're were many key components that she was not accessible to; but none the less she rose to the occasion. She even went above and beyond to create various versions for the FIS team to choose from. I was Super impressed!! She truly owned this project."
"Just a quick note to let you know that Joann is a goddess! An amazing, smart, so so capable and responsible person."
"Both Asia and Ernest are wonderful. They go above and beyond when they're doing their job. We're so grateful to have them here. I'm sure it's been a challenge for you & your team to come aboard & learn our dos & don't around here, however you all have made it a really smooth transition. All of you are amicable in your approach & the professionalism is excellent. I appreciate it,."
Dian, Metropolitan College
"I would like to thank you very much for ALL of your assistance with the Audrey Cohen School for Human Services and Education 50th Anniversary Luncheon Journal. Your expertise with layout and printing was so valuable to this journal being a great document that was appreciated at the luncheon. Although I gave you the final draft so late, you made it work for us and did so with professionalism and collegiality. I hope you know in what high esteem we hold you! Thank you again!"
Metropolitan College Team
"I want you know that throughout my tenure here at the Assistant Dean office in the ACSHSE will not be as effective without the help of the people in the mailroom. Dian has been a tremendous asset to me and to the school. I am sending this you because I know how hard they work every day when we have requests left ad right, it can get overwhelming. Nevertheless, I believe Dian and her team should be commended for the work that they do for us as administrators and also for the entire faculty. They are exceptional, hard working, and who believes in the mission of the college. I know that you that because you made the decision to bring them in. Their success reflects your success and the college. Thank you for everything that you have done for me and please extend my gratitude to the mailroom team. They deserve a million pats on their shoulders. I hope we cross path again in the future."
The kudos; thanks; admiration; praise and general good will continue to flow our way. We had less than a month to do what WPP had been planning for a year...I know I was driving many of you nuts with my detail obsessing...we had a limited budget....and a space that can be challenging......and it all didn't just work ...IT ROCKED! I was very proud - we have the best team in the industry!!!!!
Y&R Team
"A big thank you from all of us at WPP for your help the past two days. The strategy session at Y&R's new building was expertly executed and we want to thank you personally for all your help."
Matthew, Office Services
"Boy, you're on it Matthew. Thank you so much. Yes, the main building front desk where FSO has office space closes at 5pm, I however, was in the back part of the building working away and would not have known the there was a delivery after hours. OK great, I'll keep you posted on the goods received. I really appreciate your efforts as I've never had this type of great Customer Service and experience from the Office Services department before. Kudos to you Matthew - great job! Much appreciated!"
"Just writing this to inform you that Jeanette Mintz was a great help to the staff here at ARGO, she worked professionally and diligently in regards to getting our Records project bar-coded and scanned and into a database. Jeanette also was involved with the organizing and filing of documents for various projects which really helped to catch up. I am confident that she will be a great addition to any site in the FSO family. Thank you for sending such a great FSO employee to ARGO. Thanks again!!!"
"As you know, Sam has some administrative duties assigned to her job function as Liquidnet's receptionist. Sam preapproves invoices and assigns the charges to the correct cost center before they ever come across my desk. Recently there was a FedEx charge that we could not identify either the shipper or recipient. Sam immediately flagged it and brought it to my attention. I can say without a doubt she is tenacious in her work. Sam kept digging and digging, even calling the shipping company for clues as to what this charge was for to help her determine who might have shipped the item. Sam put it all together and reached out to our Marketing Department and it was indeed a shipper they used but LN has been billed in error. Although only a small amount, Sam stuck with it to get Liquidnet the credit for the charge. It is a pleasure to have her working here. I know that she always has Liquidnet's best interest at the forefront of everything she does. Please share this with the folks back at FSO. Sam should be recognized for her efforts!!"
As Richard Branson says, "If you look after your staff, they'll look after your customers. It's that simple."
We train people well enough so they can leave, and treat them well enough so they don't want to. To me being a great boss means hiring talented people, loving them every day and letting them know it.
For years my brand has represented perfection. It has been synonymous with the best service and best people ever.
To our FSO rockstars I remind you to put our promise to practice. You hold the power to make an incredible impact and a difference in the wealth and success of others.
Treat our clients like gold. Be a good listener be a good friend, be generous, don't be critical, don't try to find fault, at the end of the day— smile.
Treat your teammates like family and never ever give up and I promise you will thrive.
Remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.
Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week!
Chief Happiness Officer
.................................................................................
"You must expect great things of yourself before you can do them.“
—Michael Jordan
—Michael Jordan
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