Everybody is Feeling The FSO Experience

"Her smiling personality and professionalism is always shining when she greets our guests and our employees and she is always willing to take the extra step to assist others when she can. If your company engages in an employee incentive program such as “Employee of the Month” I would highly recommend Kelly."

Good Morning Folks,

Any job you work in has the opportunity to capture both your head and your heart. When a business captures your head, you are fully involved with the decisions/outcomes of every business activity. When a business captures your heart you are totally passionate about how the business positively impacts people and society.

It is rare to find a job that captures both your head and your heart. However, one’s head and heart must be engaged to live a worthwhile life.

We have an amazing team of people here, and when we all come together in pursuit of happiness it’s truly magical. 

Your passion, professionalism and pride is contagious. The kudos; thanks; admiration; praise and general good will continue to flow our way.

Kelly, Brother International
"Kelly is our receptionist since April and it is a pleasure having her to meet our guests. Her smiling personality and professionalism is always shining when she greets our guests and our employees and she is always willing to take the extra step to assist others when she can. If your company engages in an employee incentive program such as “Employee of the Month” I would highly recommend Kelly."

Jeannette, FSO Floater, ARGO
"This to inform you that Jeanette was a great help to the staff here at ARGO, she worked professionally and diligently in regards to getting our Records project bar-coded and scanned and into a database. Jeanette also was involved with the organizing and filing of documents for various projects which really helped to catch up.  I am confident that she will be a great addition to any site in the FSO family. Thank you for sending such a great FSO employee to ARGO. Thanks again!!!"

Tracey & Rivera,  RKO

"I wanted to let you know that Tracy and Louie have been amazing this week.  I had two major (stressful) meetings this week that they helped me with.  The first on Tuesday with all the Litigation Partners and the second on Thursday with all the corporate Partners.  I had to have a lot of duplicating done (of a confidential nature) and they not only completed everything, but were proactive in seeking the work, helping with last minute changes ,  staying late to complete it and keeping me up to date every step of the way. They really went above and beyond.  Their work product was excellent and I could not have done it without them."

Desiree, eni Petroleum
"On behalf of the eni Petroleum SEQ Department, it is my pleasure to report a JOB WELL DONE for Ms. Desiree . One of our SEQ Managers were waiting on a rush PPE order to be delivered to the Houston office. The tracking indicated the order would not be at our location in time for the Manager to receive it. Ms. D used her knowledge of the shipper’s procedures and schedules and found a way to make certain our Manager received his package on time. I feel Ms. D deserves recognition for going above regular duty, sharing concern about our dilemma and doing what she knew how to do to solve our problem. Thank you again Desi for your work at eni Peteroleum! Your attention to safety and getting the project competed in a timely manner is noticed and appreciated. Thank you again for JOB WELL DONE!" 

Kevin Jackson, ASME
"I'd like to extend my thanks as well. And a special acknowledgement to Kevin, who left his home phone number with the messenger, got a call at 630 this morning and came to the office by 7.  Bravo team."

"Thank you all for coming together so quickly to help out. It is really appreciated."

Facilities & Mailroom Staff, ASME
"All- Since you all are such a huge help (facilities &mailroom staff), I have ordered a catered lunch for you all, this coming Monday the 15th at noon. Enjoy!"

Y&R TEAM
"We had less than a month to do what WPP had been planning for a year…I know I was driving many of you nuts with my detail obsessing…we had a limited budget….and a space that can be challenging……and it all didn’t just work …IT ROCKED!  I was very proud – we have the best team in the industry!!!!!"

CAPCO TEAM

"I just wanted to thank facilities and reception for the amazing help they are providing to get an ATP L&D Social Event underway for today. Facilities were so kind to helping with preparations (set up the Innovation Lab, obtain required materials, etc.) and Reception was able to help with ordering food and beverages at a discounted price too! It's always been a pleasure to speak with them and their thoughtfulness and attentiveness to helping manage and operate this event has been nothing short of amazing. Again, thank you so much and best regards,"

Saleem, Capco

"Would like to thank Saleem for his unwavering dedication & professionalism... always eager to help in a pinch, accommodates any situation, and does it with a smile.  Really appreciate all you do. THANKS!"

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"Never look down on anybody unless you're helping them up"

~~ Jesse Jackson
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A Big Thank You To These Notable Readers of MitchWeiner.com:

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Ted Tuesday: Is the obesity crisis hiding a bigger problem? - Peter Attia

"This guy remembers what medicine is all about: treating people. That should always guide the conversation, never politics, money, or government. There are many skinny 12 year olds that have diabetes.. We live in a world..where looks matter..and fat is ugly and gross..if it was vice versa..doctors and the media, would be talking about a SKINNY Epidemic.. And how were going to be dropping dead by 35..."

Good Morning Folks,

We are a company that moves, innovates and constantly (re)Imagines. 

We are also a company that cares about its people. We're growing faster than any of our competitors, so it's more important than ever that we encourage our employees to take pride in their health and happiness.

Many people spend their lives waiting to be happy. You may think, “if only I had more money,” or “could lose weight,” or you fill in the blank, then I would be happy.

Well here’s a secret: you can be happy right now. It’s not always easy, but you can choose to be happy, and in the vast majority of circumstances there’s no one who can stop you except for yourself.

That's why I am so excited to present Dr. Peter Attia's very different take on diabetes, a subject many of our talent force are facing firsthand.

As a young surgeon, Peter Attia felt contempt for a patient with diabetes. She was overweight, he thought, and thus responsible for the fact that she needed a foot amputation. But years later, Attia received an unpleasant medical surprise that led him to wonder: is our understanding of diabetes right? Could the precursors to diabetes cause obesity, and not the other way around? A look at how assumptions may be leading us to wage the wrong medical war.



Here is a clip from the transcript that really hit home for us: 

“This is a really subtle distinction, but the implication could be profound. Consider the following analogy: Think of the bruise you get on your shin when you inadvertently bang your leg into the coffee table.

Now, imagine we thought bruises were the problem, and we evolved a giant medical establishment and a culture around treating bruises: masking creams, painkillers, you name it, all the while ignoring the fact that people are still banging their shins into coffee tables.

How much better would we be if we treated the cause — telling people to pay attention when they walk through the living room — rather than the effect? Getting the cause and the effect right makes all the difference in the world.”

Proactive vs. Reactive Health Awareness 

What if we treated our personal health the same way: working to prevent sickness and disease, rather than reacting when it’s already too late?

ou should watch this even if you don't care about diabetes. Peter Attia is a doctor who has developed a deep, empathic humility. It is motivating him to question how we currently view diabetes and obesity. The story is personal, but also clinical, and it may change the way you see doctors.

Back to diabetes, Attia has found that insulin resistance causes obesity, rather than obesity causing diabetes. This is a huge difference and it turns our conventional wisdom about obesity upside down. Fat people are becoming obese and diabetic because of another process that is going on - NOT because of overeating and lack of exercise.

This other process, the cause of insulin resistance, may be the consumption of processed sugars and grains. It may be due to consuming too much corn syrup and our over-glutenized wheat. These are both relatively new foods for us, popularized by convenience foods that emerged in the 1950's and have now come to dominate our food supply. Fortunately for us, Dr. Attia has stepped up and is working on a research team that is looking into different aspects of this problem.

Said one commenter on the Ted site, "Wow - incredibly powerful - His theory definitely needs more consideration - the obesity crisis is destroying humanity. I for one haven't been able to figure out why my diet of 1500 to 1800 calories a day of whole foods - and exercising at least an hour or two strenuously every day keeps me at 270 pounds - at 6 feet tall - and I'm 62.  Three slices of pizza causes me to gain 4 to 5 pounds."

According to the Kaiser Foundation, the cost of employer-sponsored health coverage for families has increased nearly 100% during the past decade. In addition, total health spending accounted for approximately 18% of the U.S. Gross Domestic Product (GDP) in 2010.

Bottom line: Staying healthy not only costs a lot of money but requires an investment of time. The investment pays off in employee productivity, morale and high performance. Smart companies are starting to direct energy to educating employees to maintain a healthy lifestyle. It's good for employees, and it's good for business.

We are a company that moves, innovates and constantly (RE)imagines. We are also a company that cares about its people. We're growing faster than any of our competitors, so it's more important than ever that we encourage our employees to take pride in their health. 

But the benefits of health no longer have to be restricted to FSO employees only. What better way to encourage employees to take care of themselves than by using social tools? After all, we have our phones and tablets with us all the time. Here is a link to 5 Social Apps To Encourage Employee Health and Wellness so you can take full advantage of the connectivity to improve your health and well-being. 

My commitment to my employees and their future is paramount, hence why we are continuing make to these types of investments in our talent.

Thanks to you for “caring” (and sharing!).

Have a GREAT Day,



Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Only 51 More Days Till The Happiest Time of The Year... Unless...

Photo: BitterSweetColours

"There'll be parties for hosting

Marshmallows for toasting

And caroling out in the snow

There'll be scary ghost stories

And tales of the glories

Of Christmases long, long ago

It's the most wonderful time of the year"

Good Morning Folks,

It's love at first chill with Christmas already in the air. 

New York City is always great but I think it's magical on Christmas! It's bustling with so much energy and life. Everyone is walking briskly, smiling, saying hello, preparing to tip and thank the service people who support and make possible the great lives they enjoy in a very special place.

Such expressions of gratitude are an emotion so powerful it can transform ones mood from darkness to healing light and renew our zest for life.

Being grateful is an attitude of deep appreciation for the realities that surround us "moment to moment"...each day of our life.

But you don 't have to wait for Christmas to be happy. If you are stuck in a dead end job or responsible for back office support and get greeted in the morning by the Debbie Downer receptionist face, find deadlines unmet, critical support staff calling in sick, criticism rather than compliments from the boss, voice mail loops and layers of management bureaucracy instead of answers, FSO can change your destiny. Because happiness lives, breathes and starts everyday with you smiling right here. 

FSO is driven by passionate people and the value they create. They are passionate about their work. Their passion and enthusiasm are the fuel that ignites our success. If there's one thing that FSO lives and breathes everyday – it's the employee experience. We focus on motivating and driving the hourly employee to deliver great service with a skip to their step, twinkle in the eye and fire in the belly.

Growing our folks is my legacy. My care. And my passion. 

Such happiness is contagious –– when the boss has it, it trickles down throughout the entire organization and beyond to its clients. Happiness can spread to everyone who has a dream, a goal, and the will to change. Happiness can elevate and inspire people to make real and lasting changes in their own lives. Today, an enormous opportunity exists to (re) imagine and reinvigorate your workplace and workforce with FSO.

Clients like to think of FSO as the Ritz Carlton of the outsourcing business. Our team takes great pride in all that we do for you. We're all about making the Hospitality service, a pleasant and seamless experience, every single day. Whenever, wherever and however, our Team we'll always be there. 

We continually strive to go "above and beyond" with our clients to provide the most enjoyable experience with the finest personal service and facilities and fulfilling even the unexpressed wishes and needs.

And we always deliver the rare, exceptional level of service that is really worthy of your gratitude. Unlike those Christmas envelopes you'll soon be delivering then shaking your head pondering "for what"?

There is  a poem. by an unknown author I discovered on Kate's site...

Smiling is infectious
You can catch it like the flu.
When someone smiled at me today
I started smiling too.

I passed around the corner
And someone saw my grin.
When he smiled I realized
I’d passed it on to him.

I thought about that smile,
Then I realized it’s worth.
A single smile just like mine
Could travel round the world.

So, if you feel a smile begin,
Don’t leave it undetected,
Let’s start an epidemic quick
And get the world infected!

That in mind please enjoy with my compliments this amazing version of the #1 Christmas anthem of all-time, based on the movie of the same name, It's the Most Wonderful Time featuring Natalie Cole and the Mormon Tabernacle Choir.

If you'd like the words from the song, go here. If you'd really like to get into the spirit f the season by viewing photos of New York at it's finest from the source of the one featured above go here.

And if you'd like to turn those outsourcing frowns to smiles, talk to us, witness us. We'll   take you on a tour of client sites and and let you taste the FSO experience first-hand where you'll see how different life has become for some of the best known-brands in the world.

Call me personally at 212-204-1193.

Feel the FSO Experience - and ensure everyone around you does too. 

Here's to a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

"The moments of happiness we enjoy take us by surprise. 
It is not that we seize them, but that they seize us.” 
~~ Ashley Montagu

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . .. .

InspireME Friday: Nothing Makes You Happy; You Have to Decide to be Happy.

"The thrill of creative effort gives a slightly different type of happiness. It is a feeling of action, rather than completion. Putting effort into making something potentially beautiful from random thoughts, ideas, and raw inspiration is really quite a rush. 

Good Morning Folks and Happy Friday!!  

Since its Friday and we all enjoy, and are moved by quotes, I decided to start this morning message with a quote about how we should be at work and in life…HAPPY.

“Happiness lies in the joy of achievement and the thrill of creative effort.” Franklin Roosevelt

Which leads me to this week's pick of the best of our employee communications. Today our always best-dressed Regional Director, Shawn Curwen
, returns to knock it out of the park a second time with a post titled "Nothing Makes You Happy; You Have to Decide to be Happy":

"This quote means a lot to me and says that the joy of achievement is one pathway to happiness. How do you feel when you achieve something? I tend to make me feel happy, especially when it was an achievement that means something to me.  Working for FSO means you always have the potential to be happy and share it with others.  Achievement is all around us waiting to be experienced.   

At the top, signifying this potential is our very own CHO- Chief Happiness Officer, Mitch Weiner!  The “smile” is always there because he sees achievement all around him. Not just in the success of a business that has “only just begun” but in the people that support this business. The Power of Focus…the vision, the strategy and the execution were all involved and are the building blocks to this success and Happiness! 

Ironically, this quote also mentions the thrill of creative effort as another path to happiness. Do you enjoy the creative process, and the effort involved? At the best Onsite Outsourcing Company in the nation, you have every opportunity to show your creativity!  

It’s one of the biggest differentiators in working for FSO and biggest reasons we have been successful. Because of YOU, we can share in the happiness.  Coming up with crazy ideas to please a client or giving kudos to an employee who has done an exceptional job should inspire us to inspire others to be creative.  I believe this is part of the reason I love where I am and what I do. The other half is that I truly believe that i 

I’m not having fun what am I doing any of this for. The thrill of creative effort gives a slightly different type of happiness. It is a feeling of action, rather than completion. Putting effort into making something potentially beautiful from random thoughts, ideas, and raw inspiration is really quite a rush. At FSO you can quench your creativity by writing a blog, a newsletter, a morning message, creating something graphically, creating or improving an innovative way to process something electronically. These are just some small examples how we create “the happiest place to work” at FSO USA. 

Remember, nothing makes you happy; you have to decide to be happy. There is a satisfaction in accomplishing or creating something. It’s what we continue to do at FSO every day. Always have fun as you do the things that bring joy and thrills to your work and life.

All the best to you, today and always!

As Stacey wrote to me recently, "When I think of hospitality, I think of hotels and when I think of the most hospitable hotel in the world, the Ritz Carlton comes immediately to mind. I like to think of FSO as the Ritz Carlton of the outsourcing business. 

We continually strive to go "above and beyond" with our clients to provide the most enjoyable experience. 

Many of the Ritz's beliefs mirror the beliefs of Mitch and FSO. "Provide genuine care and comfort for your guests; provide the finest personal service and facilities and fulfill even the unexpressed wishes and needs of our guests" (clients)."

My dream of building the best outsourcing company in the world is unfolding right before our eyes. Let's jump on board and be a part of the journey at the happiest place to work in the nation.

Cheers and have a HAPPY, SAFE and JOYOUS weekend.

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Read more inspiring messages from our employees HERE

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"The higher you climb the better the view"

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Gratitude Is In The Mail

"They go above and beyond when they're doing their job. They are amicable in their approach & the professionalism is excellent. I've never had this type of great Customer Service and experience from the Office Services department before."

Good Morning Folks,

Our clients love what our people are doing for them. Every Wednesday here on MitchWeiner.com I rip open the fan mail bag and share what they have to say. As one client said, "They deserve a million pats on their shoulders." Let's go!

Andrea, Capco

"Thank you so much for helping out and organizing this for us. The food was great and everyone was so happy. It was success."

AKA Ozzy, Capco

"I'm writing to let you know what an excellent job Ozzy did yesterday over here at the Capco office. He produced an excellent document in a very tight time frame and contributed to our success. I will definitely go to him for future jobs.

Capco Team **2Kudos in one Month**

"I just wanted to reiterate what a great FSO team we have here at Capco. I cannot say enough about how helpful and professional they are at all times. No matter what is asked of them, they deliver in a prompt, efficient, pleasant, manner. Roger, Ozzie, Jose, Saleem, Andrew, Monica, Katie, Dion should be recognized for the outstanding job they do!"

"Just wanted to thank you guys for the great support that you and your team provides to us! I am a new joiner and received wonderful assistance from the facilities team on multiple occasions. All my queries were answered and settling in the new office was made very comfortable. Keep up the good work and look forward to your continued support! :)"

Jenna & Saleem, Capco

"I wanted to say THANK YOU for all your help/assistance with the house request today. We were not able to give you enough time as it was an emergency and we wanted our India colleague to move to another housing today itself. Appreciate your quick turnaround and closing the request in just few hours. Both the employees has checked-in the new hotel and are happy with the accommodation. We have notified our India team about the hotel they booked so that we don't end-up getting in the same situation as today. Thanks again!"

Jenna, Capco

"It's really nice to meet someone as helpful as Jenna. Jenna has been really helpful, polite and patient while answering to all our queries, related to Capco accommodation.Wishing her the best for her future endeavors."

Monica Capco

"I wanted to let you know that Monica has done an outstanding job obtaining and compiling the security reports needed for the Physical Activity Monthly Logs. This was an entrusted project assigned directly from Patrick. They're were many key components that she was not accessible to; but none the less she rose to the occasion. She even went above and beyond to create various versions for the FIS team to choose from. I was Super impressed!! She truly owned this project."

Joanne, NY Magazine
"Just a quick note to let you know that Joann is a goddess!  An amazing, smart, so so capable and responsible person."

Asia  and Ernest, Kate Spade **2 Kudos in 1 Month**
"Both Asia and Ernest are wonderful. They go above and beyond when they're doing their job. We're so grateful to have them here. I'm sure it's been a challenge for you & your team to come aboard & learn our dos & don't around here, however you all have made it a really smooth transition. All of you are amicable in your approach & the professionalism is excellent. I appreciate it,."

Dian, Metropolitan College

"I would like to thank you very much for ALL of your assistance with the Audrey Cohen School for Human Services and Education 50th Anniversary Luncheon Journal. Your expertise with layout and printing was so valuable to this journal being a great document that was appreciated at the luncheon. Although I gave you the final draft so late, you made it work for us and did so with professionalism and collegiality. I hope you know in what high esteem we hold you! Thank you again!"

Metropolitan College Team

"I want you know that throughout my tenure here at the Assistant Dean office in the ACSHSE will not be as effective without the help of the people in the mailroom. Dian has been a tremendous asset to me and to the school. I am sending this you because I know how hard they work every day when we have requests left ad right, it can get overwhelming. Nevertheless, I believe Dian and her team should be commended for the work that they do for us as administrators and also for the entire faculty. They are exceptional, hard working, and who believes in the mission of the college. I know that you that because you made the decision to bring them in. Their success reflects your success and the college. Thank you for everything that you have done for me and please extend my gratitude to the mailroom team. They deserve a million pats on their shoulders. I hope we cross path again in the future."

Y&R TEAM
The kudos; thanks; admiration; praise and general good will continue to flow our way. We had less than a month to do what WPP had been planning for a year...I know I was driving many of you nuts with my detail obsessing...we had a limited budget....and a space that can be challenging......and it all didn't just work ...IT ROCKED! I was very proud - we have the best team in the industry!!!!!

Y&R Team
"A big thank you from all of us at WPP for your help the past two days. The strategy session at Y&R's new building was expertly executed and  we want to thank you personally for all your help."

Matthew, Office Services
"Boy, you're on it Matthew. Thank you so much. Yes, the main building front desk where FSO has office space closes at 5pm, I however, was in the back part of the building working away and would not have known the there was a delivery after hours.  OK great, I'll keep you posted on the goods received. I really appreciate your efforts as I've never had this type of great Customer Service and experience from the Office Services department before. Kudos to you Matthew - great job!  Much appreciated!"

Jeannette , FSO Floater
"Just writing this to inform you that Jeanette Mintz was a great help to the staff here at ARGO, she worked professionally and diligently in regards to getting our Records project bar-coded and scanned and into a database. Jeanette also was involved with the organizing and filing of documents for various projects which really helped to catch up.  I am confident that she will be a great addition to any site in the FSO family. Thank you for sending such a great FSO employee to ARGO. Thanks again!!!"

Samantha, Liquidnet
"As you know, Sam has some administrative duties assigned to her job function as Liquidnet's receptionist. Sam preapproves invoices and assigns the charges to the correct cost center before they ever come across my desk. Recently there was  a FedEx charge that we could not identify either the shipper or recipient. Sam immediately flagged it and brought it to my attention. I can say without a doubt she is tenacious in her work. Sam kept digging and digging, even calling the shipping company for clues as to what this charge was for to help her determine who might have shipped the item. Sam put it all together and reached out to our Marketing Department and it was indeed a shipper they used but LN has been billed in error. Although only a small amount, Sam stuck with it to get Liquidnet the credit for the charge. It is a pleasure to have her working here.  I know that she always has Liquidnet's best interest at the forefront of everything she does. Please share this with the folks back at FSO. Sam should be recognized for her efforts!!"

As Richard Branson says, "If you look after your staff, they'll look after your customers. It's that simple."

We train people well enough so they can leave, and treat them well enough so they don't want to. To me being a great boss means hiring talented people, loving them every day and letting them know it.

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

To our FSO rockstars I remind you to put our promise to practice. You hold the power to make an incredible impact and a difference in the wealth and success of others.

Treat our clients like gold. Be a good listener be a good friend, be generous, don't be critical, don't try to find fault, at the end of the day— smile.

Treat your teammates like family and never ever give up and I promise you will thrive.

Remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week!

Mitchell D. Weiner
Chief Happiness Officer

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"You must expect great things of yourself before you can do them.“ 
—Michael Jordan

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A Big Thank You To These Notable Readers of MitchWeiner.com:

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Ted Tuesday: David Pogue: 10 Top Time-Saving Tech Tips

"Pogue knows what his audience wanted. If he did a typical 17-minute TEDTalk about 30 to 40 tech saving tips you'd walk away remembering 5-10 at most, or you'd stop watching the YouTube video halfway through. Five minutes is all we'd be willing to invest in this topic, but he knew that we'd have other things to do."

Good Morning Folks,

With 4 million views ion the Ted site alone,this is a fantastic TED Talk by David Pogue with some fantastic tech time saving tips. I encourage you to take 5minutes out to watch this… it will save you more than 5 minutes in the long run.

David Pogue, the New York Times' tech columnist, delivered an informative TED Talk earlier this year outlining 10 time-saving tips to help people with everyday technology use. These clever tips aren't ground-breaking or revolutionary by any means, but you will definitely have an "aha moment" after hearing how they can make your daily life a little less annoying and bit more efficient.

I remember the moment I discovered that pressing the letter "t" on my Blackberry took me to the top of my email list. It was a welcome reward for accidentally poking my keyboard. Those old phones were tough enough on the thumbs.

I probably only know 20 percent of what my current smartphone can do for the simple reason that, like most people, I do not read instructions. I expect my technology to be intuitive.

I am exactly whom David Pogue is talking to in his insightful 5-minute TEDTalk about time-saving tech tips. He explains that today we are expected to learn to use technology via osmosis.

I would say, more accurately, we expect technology to teach us using osmosis. The most amazing technological advances for everyday life would never see the light of day if the interface needed instructions.

There isn't really a manual that is short enough (or exciting enough) to entice people to learn the many ins and outs of their fancy gadgets. As Pogue states in his presentation, "Nobody ever sits down and tells you, 'This is how it works.' …They just sort of give you your computer and then kick you out of the nest."

We live our lives side by side with technology, but we rarely think about ways that can make our interaction with technology easier, faster and more efficient. In this talk, journalist and tech guru David Pogue introduces 10 simple, clever tips for computer, web, smartphone and camera users. And yes, you may know a few of these already -- but there's probably at least one you don't.


Companies value efficient workers with excellent time-management skills. Professionals can use all the time-saving tech tips they can get, in order to improve day-to-day job performance, impress their managers, and advance in their careers. Now that you're a certified time-saving tech genius, what are you going to do with all this free time you have?  

Indeed, all of Pogue's tips in his TEDTalk session are easy to figure out. You only have to accidentally hit the space bar once to notice the webpage you are reading then scrolls down. Pogue himself mocks instructions when he points out that he does not need a 30-second voicemail prompt to tell him how to leave a message.

As a professional communicator and marketer, I am in the business of helping my clients interface with their customers. Regardless of what industry you're in or what product of service you are selling, the key to success is connecting your brand with your customers. Every point of contact must be choreographed. Your customers must feel that you understand the way they think.

Apple is the world's most valuable brand today largely because Steve Jobs understood that fingers like to touch and explore technology.

And what do we ultimately want from technology? Paraphrasing Pogue's underlying message -- people today are looking to technology for ways to get some time back. Ultimately technology has done wonders in the realm of efficiency. The problem is, all the efficiency and time saved isn't used for leisure. Instead most of us end up doing more.

The desire to get more done, achieve more milestones or the infamous 'catch up' for my time off is a widespread by-product of great technology.

Let's all go make things happen today. I look forward to seeing you soon.

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.