Shout Out: High Praise For The Nation's Best Outsourcing Team

"Attitude, trust, respect and character are a big part of what Jeremy brings to the team. Thanks Jeremy for all your dedication and commitment to excellence."

Good Morning Folks,

Building the strongest business means valuing its greatest resource: people. Your business--and your team--will thrive when you align your company's goals with your employees' passions. By investing in your employees and inspiring them on both a personal and professional level, you increase the chances of seeing a better return. 

Here are some of the kudos I am receiving about our incredible teammates:

Christine at Crain's Best Place To Work in Chicago

Ice Cream Social at Crain's Best Place To Work in Chicago

"What better way to cool off on a 95 degree day in Chicago! Another successful function spearheaded by Rossi and the FSO team. Very well received and very successful. Everyone found time to stop by for a chat and a scoop or two. Great Job!"

Danielle at  Crain's Best Place To Work in Chicago

The Team At Chicago Property Management

Buzayehu, Chicago

"We want to express our appreciation for the outstanding job and positive attitude Buzzy brings to each day. We are very lucky to have Buzzy. Keep up the good work!"

Jeremy - Chicago Property Management, Food and Beverage Department (Associate of the Month)

"Excellent job identifying an opportunity and taking advantage of it to deliver excellent service. Jeremy has been a fine addition to the team and a big part of our positive momentum. Attitude, trust, respect and character are a big part of what Jeremy brings to the team. Thanks Jeremy for all your dedication and commitment to excellence. Keep up the great work and please share with your team the experience so they can replicate."

Facilities Team, Wireless Communications Leader, Bellevue, Washington

"Shout outs to the team! We truly appreciate the help from everyone today, in getting the monitors removed and reinstalled...and removed and reinstalled again! It was above and beyond!"

Sasha R, Consulting, New York

"Sasha has been great at covering every floor on Madison during team vacations and emergent issues with the same (or better) level of hospitality of the person who she is covering for. She has always been  “all hands in” and deserving of this recognition."

Nakeisha, Consulting, New York

"Recently Nikeisha had a very difficult reservation to fill as a Partner requested a late meeting for 25 people in the busiest office of all of our hundreds of company locations around the world. Nikeisha methodically and strategically moved meeting around, spoke to others to assist and get the Partner the result he had hoped for.  She was wonderful and was in full communication with the her client the whole time!  Kudos to Nikeisha and her leadership!"

Lucy,  Consulting, New York

"We would like to appreciate Lucy's effort for getting the locker keys issue sorted out.  A quick background, one of our clients had a new locker assigned but the keys weren't available initially, then when they were found they weren't working. As he had to put some stuff rather than carry back and forth she gave him an option to have security team lock unlock which really helped. Throughout the process she explained to him the status. She verified the keys issue and stayed on top with the concerned team to get this fixed. Thank you for owning this Lucy!"

Stephon, NYC HQ Of The World's Preeminent Daily Newspaper
"We had to set up a lunch for a huge meeting & Stephon saw that they needed help and came right over and started putting out the food, taking the cartons out the room, etc. He was such a big help. They couldn't have gotten this meeting set up in time without him. Stephon is professional, courteous and helpful on a daily basis. Thank you for all you do!"


Jackie, World's Largest Advertising Company, NYC
"She consistently goes above and beyond every day. We are very grateful to have Jackie as part of our team.  Keep working Hard Jackie. Your effort does not go unnoticed!!"

Patricia - AMLAW 200 Firm, Boston

"Patricia leads by example and it shows all the time. It is amazing for employees to call you with a situation and you always say “Not a problem”  You have a way with words that is so kind and very helpful. No matter what is going on, we know help is on the way and we truly appreciate all the help that you give us. Thank you Pat and all your FSO team, great job!!"

Avery - AMLAW 200 Firm, Dallas

"I  was visiting with one our wonderful Corporate attorneys this morning and complimenting her on an accent lamp that is very special and has more mechanical operations than just giving off light.  During this conversation and my paying attention to the 1”x2” post it note stuck to it, she said that it was a do not touch message for housekeeping because when they dust it the shade doesn’t get place back on it properly. Well, guess who the person that was mentioned to be the only one to be able to get the shad back on, was?  Avery. Congratulations, Avery we are proud of you for doing something that no one probably knew you were doing."

The Team At A Large, Wall Street Trader

"We have never had a more dedicated and committed team that likes each other and works as one unit. We just wanted to take a moment to let you know what an incredible job this team is doing. You should all be extremely proud of how hard they work to provide an incredible workplace experience for the our family.  Even our CEO has noticed how hard they are working."

Khadija, Global Bank, New York

"Khadija just proved to be a gem that needed the opportunity to shine. While Ikrame was on vacation, Khadija stepped up and assumed Ikrame’s role and did a great job of it. Khadija managed the reception schedule, manage the conference room assignments and resolved all scheduling issues on new and aged requests. Khadija has handled herself in a very professional manner and has earned the respect of her peers. Khadija deserves the recognition for her effort, her dedication to her position and her commitment with our client and FSO.  BRAVO Khadija!!!  Well done!!!"

Kevin and Vanessa at a not-for-profit membership organization that enables collaboration, knowledge sharing, career enrichment, and skills development across all engineering discipline- with 130,000 members in 151 countries.

"Kevin and Vanessa get major Kudos for running our operations while the entire Company attended a company event. While the rest of the firm was at a Baseball Game, Kevin and Vanessa stayed to run the entire Operations without any gap in service. This dedication speaks volumes about their work ethic and we “Thank” them for their hard work."

Shirley - Client Relations Director
"Shout out to Shirley for being so passionate about our OBT internships! She is super passionate about the program and the life changing impact it has on the interns! Shirley and her team have hired so many of the interns post each round! It’s so exciting to watch them grow within the FSO family! We have even greater pool of Interns that are ready to go live on the 2nd of August."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

Again, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

Ted Tuesday: David Steindl-Rast: Want To Be Happy? Be Grateful

"Remember that you deserve to be happy. 
It's your natural-born right."

- Pharrell

Good Morning Folks,

"Happy," originally produced for the Despicable Me 2 soundtrack, topped charts in more than 15 countries for almost two years. It has 900+ Million views on You Tube.

It's impossible not to listen to Pharrell's "Happy" and think about FSO. It could be our anthem. HAPPY IS OUR ENTIRE COMPANY.  As you'll hear in today's program, the only difference between a good day and a bad day is your attitude.

You see, the secret of happiness is like the secret of dieting: There is no secret.

We all want to be happy, says David Steindl-Rast, a Benedictine monk and today's Ted Tuesday speaker with over FIVE MILLION views on Ted and YouTube (just in case you are wondering who ever heard of him or whether it's worth your few minutes to tune in).

Everyone wants to be happy. But not all happy people are grateful (they want more of something, or want something else); but all grateful people (even though many live with misfortune) are happy.

So: it’s not happiness that makes us grateful, but gratefulness that makes us happy.

Every moment is a gift, and ‘opportunity’ is the gift within every gift.

The master key to happiness? Moment by moment we have this gift.

In some moments we’re not happy – because of someone’s suffering, loss of a friend, etc.

But the key here is that we’re learning something in every moment: patience, for example. And then in the next moment we get another opportunity.

How should we respond to all these opportunities? Same as you were taught as a child about crossing the street: STOP, LOOK, GO.

STOP when you turn on the water-faucet: millions don’t have access to drinkable water. Or ditto when you turn on the power switch. (David’s put little ‘gratefulness stickers’ on the tap and light-switch at his place, after a trip to Africa where these good things weren’t available.)

LOOK – open your eyes, and your hearts (use the opportunity to make others happy).

GO – Do something!

Grateful people are not fearful, and therefore not violent. Grateful people are joyful people.

Grateful people are FSO people and I am honored to be in your company.

May love, health, joy and laughter continue throughout your  life.

Now discover why happiness, as David suggests, is born from gratitude. 

Get ready for an inspiring lesson in slowing down, looking where you're going, and above all, being grateful.

Thanks to John Mark Ministries and Ted for making it possible to share this with you, and to you for watching. 

Let’s FOCUS on today, so we can build tomorrow.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

Putting Fun Into Work— All For A Great Cause

FSO employees come together to celebrate National Cheese Day!

Good Morning Folks,

It is said, "The way your employees feel is the way your customers will feel. And if your employees don't feel valued, neither will your customers." At FSO, we are providing great new programs and initiatives for YOU, our employees.

We had a great time celebrating National Pizza Day at HQ last week! In April we celebrated both National Beer Day and National Grilled Cheese Day! As you can see, we had quite the celebration here at FSG HQ. The café was set up with Grilled Cheese toasters and assorted CHEESE!!! We had an amazing turn out packed with directors, managers, and employees from the field. It was a blast, everyone loved it.

FSO employees "loafing" around in four easy steps: 

1) Choose slices from the Rye, Wheat or White loaves, 2) Choose a cheese 

3) Melt in the sandwich press 4) Repeat for someone less fortunate

.

Best of all, we turned this national celebration into an act of philanthropy! We packed a take-out bag and took to the street to give the leftover grilled cheese to the homeless of NYC.

I really enjoy these events where we can bring our staff together, it’s always a great time. Thank you Chelsea and People Solutions for your support in making FSG a great company. I personally enjoyed being in the café connecting with everyone. 

We invite the local field staff to come join us for these events any time. Be sure to check our Employee Relations Calendar for more of our upcoming events!

On behalf of the leadership team, to all of our employees reading this right now, I’d like to THANK YOU for what YOU do every day and the contribution YOU are making in helping FSO deliver to our promise, grow and be the Best Place to Work.

I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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“Don't ever give up. Don't ever give in. Don't ever stop trying. 

Don't ever sell out. And if you find yourself succumbing to one of the above for a brief moment, pick yourself up, brush yourself off, whisper a prayer, and start where you left off. But never, ever, ever give up.”  

~~ Richelle E. Goodrich  Author

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Inspire ME Friday: 15 Things You’ll Regret When You’re Older

"Supporting others' dreams over your own is a recipe for regret"

Good Morning Folks,

It's the end of another solid week of progress at FSO. I am so proud of our team. How you go the extra mile, and of how you bend over backwards to deliver the full "white-Glove" treatment. 

As we head into the weekend, remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.

Here's today's dose of Friday inspiration. It's one of those advice columns you bookmark  and will refer back to it many times, and whenever you need a "lift".

1. Not traveling when you had the chance.
Traveling becomes infinitely harder the older you get, especially if you have a family and need to pay the way for three-plus people instead of just yourself.

2. Not learning another language.
You’ll kick yourself when you realize you took three years of language in high school and remember none of it.

3. Staying in a bad relationship.
No one who ever gets out of a bad relationship looks back without wishing they made the move sooner.

4. Forgoing sunscreen.
Wrinkles, moles, and skin cancer can largely be avoided if you protect yourself.

5. Missing the chance to see your favorite musicians.
“Nah, dude, I’ll catch Nirvana next time they come through town.” Facepalm.

6. Being scared to do things.
Looking back you’ll think, What was I so afraid of?

7. Failing to make physical fitness a priority.
Too many of us spend the physical peak of our lives on the couch. When you hit 40, 50, 60, and beyond, you’ll dream of what you could have done.

8. Letting yourself be defined by gender roles.
Few things are as sad as an old person saying, “Well, it just wasn’t done back then.”

9. Not trying harder in school.
It’s not just that your grades play a role in determining where you end up in life. Eventually you’ll realize how neat it was to get to spend all day learning, and wish you’d paid more attention.

10. Not realizing how beautiful you were.
Too many of us spend our youth unhappy with the way we look, but the reality is, that’s when we’re our most beautiful.

11. Being afraid to say “I love you.”
When you’re old, you won’t care if your love wasn’t returned — only that you made it known how you felt.

12. Not listening to your parents’ advice.
You don’t want to hear it when you’re young, but the infuriating truth is that most of what your parents say about life is true.

13. Spending your youth self-absorbed.
You’ll be embarrassed about it, frankly.

14. Caring too much about what other people think.
In 20 years you won’t give a damn about any of those people you once worried so much about.

Thank you for all the amazing communications of late, which inspire me, and I promise to keep the inspiration at FSO at the highest levels possible. 

I am excited because I know that FSO is better. I have visited competitive sites, FSO sites and in-house sites in the past week, and we are the best!

Nothing is going to stop us. You are the right people at the right time to make something great. So have NO regrets, and let’s make 2016 our best yet.

Have a Happy, Healthy, Safe and Refreshing Weekend,

Love Life! Mitchell D. Weiner Chief Happiness Officer

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“Nothing is impossible, the word itself says, “I’m possible!” 
–Audrey Hepburn.
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Ted Tuesday: The Key to Success: Grit

“Grit is sticking with your future — day in, day out, not just for the week, not just for the month, but for years — and working really hard to make that future a reality.”

Good Morning Folks,

Every Tuesday we bring you one of my favorite TED talks. TED.com is a treasure trove of inspiration, and I promise you whenever you are feeling down, you can go there and find a few smart words that will cheer you right up.

Today though the message is "Never give up! It's more than just a platitude.

Leaving a high-flying job in consulting, Angela Lee Duckworth took a job teaching math to seventh graders in a New York public school. She quickly realized that IQ wasn’t the only thing separating the successful students from those who struggled. Here, she explains her theory of “grit” as a predictor of success.

Assistant professor of psychology at the University of Pennsylvania, Angela Lee Duckworth studies intangible concepts such as self-control and grit to determine how they might predict both academic and professional success.

In her extensive research, psychologist Angela Lee Duckworth found that more than IQ or talent or any other factor, the #1 predictor of a person's success is their unflagging commitment to a long-term goal... in other words, their grit.

Find out why... WATCH: The Surprising Trait That's MUCH More Important Than IQ

Have a GREAT day. Love LIFE!

Mitchell D. Weiner
Chief Happiness Officer

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“The secret to happiness is low expectations.” 
— Barry Schwartz 
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Spring Into A New Career; We're Hiring at FSO

 "Exceptional service is not found solely in the monumental—the oversized errands or the last-minute changes. It is achieved through every moment of kindness, care, and sincerity that we share with our clients."

Good Morning Folks,

Welcome to spring and a great time to clean out the old and blossom the new,

What another AWESOME week ahead at FSO! Here are some of the things we have in store:

• Kim, Chelsea, and I will host a Fireside chat with a select group tonight
• We have our monthly "Leadership Strategies" management meeting Tuesday
• Our SLT Breakfast/Lunch/snacks continues

I am especially excited about our Fireside Chats which affords a rare opportunity for a diverse group of employees to meet directly with ownership and top executives to discuss what's on THEIR minds, as well as brainstorm how we can become more profitable and productive. How we can improve teamwork and add an even more personal touch to how we do business. Watching as we bounce ideas left & right in these chats ignites a fire in not only me but in other employees as well.

Then tomorrow our management team comes together their monthly Leadership Strategies meeting, part of a major initiative to develop and nurture all levels of company management into stronger leaders. The Leadership Strategies program is a groundbreaking concept in the outsourcing industry. We simply aim to make managers stronger leaders, for if they are not how can we continue to exceed our customer’s expectations?

As you often hear, there is nothing more important than having GREAT people in our company and we are ALWAYS looking to add talent to our team. In addition to the positions that we are always sourcing for, we have the following approved needs:

New York
·          Facilities
·          Security Officer

San Jose, CA
·          Lab Associate

Philadelphia, PA
·          Office Service Associate 

Chicago, IL
·          Floater
·          Hospitality Representative
  
Concord, CA
·          Office Service Associate
  
New Jersey
·          Mailroom Associate

I promise everyone a career at our company, not just a job. That's why I am excited that our next Future Leaders Program congratulatory letters are going out this week. Congratulations to everyone who has been accepted into our Future Leader's Program program, and great job in continuing to OWN your career

It takes courage and commitment to learning new things to inspire others, which prevents stagnant job performance and careers. I am excited to see our programs will unlock the full potential we know our managers already have.

At FSO, industry leading training, incentives, rewards, recognition and a TRUE career path sit at the heart of a successful company culture. To learn how an FSO partnership can unlock your own firm’s growth potential, contact Mitch Weiner at (212) 204-1193 or CLICK HERE to email Mitch, directly.

Keep SPOTTING TALENT and keep sending us your referrals to psteam@fso-outsourcing.com.

Have a GREAT Monday and a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“Everything you've ever wanted is on the other side of fear"
~~ George Addair
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TED Tuesday– Dr. Abraham Verghese: A Doctor's Touch

"I will always, always, always be there. I will see you through this. I will never abandon you. I will be with you through the end." ~~ A Doctor's Message

Good Morning Folks,

Our quest to build a healthy company and to achieve of our 2016 goal begins with each of us. Our employees are our number one asset. So, as I screened TED talks last weekend in hope of finding one to share today, it occurred to me that being "healthy" is more than measurements in profits and cash flow, but also with regard to the health and wellness of all of our associates. "A Doctor's Touch" seemed like the perfect share.

Modern medicine is in danger of losing a powerful, old-fashioned tool: human touch. Physician and writer Abraham Verghese describes our strange new world where patients are merely data points, and calls for a return to the traditional one-on-one physical exam.

In short, it is just good medicine. Moreover, it is what most patients want.

I think this Ted talk touched on an interesting trend. With an increase in the technology available to treat disease, it becomes all to easy for physicians to take a step back from physical examinations and patient care. I thought Dr. Verghese it the nail on the head when he started talking about an IPatient because in a way that is what medicine as evolved into. Doctors sometimes care more about the images they get from their scans then the actual patient themselves. This isn’t their fault, or necessarily a bad thing. A doctors job is to treat a patient the best they can, so sometimes that does mean spending less time on things like a physical exam, and instead focusing on getting as many scans as possible. I do believe though that while we should be grateful of our technological advances, doctors shouldn’t neglect some of the foundations of modern medicine.

Dr. Verghese explains, "And the real tragedy was, if you look through her records, she had been seen in four or five other health care institutions in the preceding two years. Four or five opportunities to see the breast masses, touch the breast mass, intervene at a much earlier stage than when we saw her. And the message, which I didn't fully understand then, even as I delivered it, and which I understand better now is this: I will always, always, always be there. I will see you through this. I will never abandon you. I will be with you through the end."  Have a look:


Dr. Verghese says: “I still find the best way to understand a hospitalized patient is not by staring at the computer screen but by going to see the patient; it's only at the bedside that I can figure out what is important.” In our era of the patient-as-data-point, Abraham Verges believes in the old-fashioned physical exam, the bedside chat, the power of informed observation.

"The truth is, I love and embrace technology, and have no desire to return to the pre-CAT scan and pre-MRI days of old. But I see no reason to let new technology make us lose the abilities we have had for over a hundred years to make sophisticated diagnosis at the bedside. Indeed, it should make us so much better."

I thoroughly enjoyed this video and all the ideas that were presented within it. I hope that you did too.

Have a GREAT day, be happy and…

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

*TED is a nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along with two annual conferences -- the TED Conference on the West Coast each spring, and the TEDGlobal conference in Edinburgh UK each summer -- TED includes the award-winning TED Talks video site, the Open Translation Project and TED Conversations, the inspiring TED Fellows and TEDx programs, and the annual TED Prize.  More at TED.com