Ted Tuesday: Body Language, The Power Is In The Palm Of Your Hands: Allan Pease

"The smile is the centerpiece of the FSO experience. Body language matters. Whether you smile with your lips, eyes or handshake, as Allan asserts, how you move is how you move the world."

Good Morning Folks,

The internet is highly populated with great advice, cool stuff and about anything anyone could think they might ever want. The problem is finding the diamond in all that broken glass. TEDx is an amazing project, with hundreds of hours of excellent information, but again, you have to sort through so much to find the true gems. Not to worry, we do that for you each week here at Ted Tuesday on MitchWeiner.com.

Today's talk features, Allan Pease is an Australian author and motivational speaker. Despite having no education in psychology, neuroscience, or psychiatry, he has managed to establish himself as an "expert on relationships".

Originally a musician, he became a successful life insurance salesman, he started a career as a speaker and trainer in sales and latterly in body language. This resulted in a popular sideline of audio tapes, many of which feature his irreverent wit.

His best-selling book Body Language brought him international recognition. It has been followed by several others. He is quite well known in Australia and during the 1980s he was an occasional TV analyst for political debates where he would analyze the body language and overall performance of the contestants.

In this brief video, Allan  teaches us simple, field-tested skills and techniques that get results. And he delivers his message in a humorous way, which motivates people to want to use. Allan's own experience and record in the field of selling, motivating and training is equalled by few others. 

He is a born achiever, starting his career at the age of 10. Globally known as "Mr Body Language", his programs are used by businesses and governments to teach powerful relationship skills. His messages are relevant to any area of life that involves winning people over and getting them to like you, co-operate, follow you or say 'yes'.

The smile is the centerpiece of the FSO experience. Body language matters. Whether you smile with your lips, eyes or handshake, as Allan asserts, how you move is how you move the world.



Thanks to Total Living for introducing me to this post, and to you for listening. 

Let's all go make things happen today. I look forward to seeing you soon.

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  


About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the second consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

At FSO, Imagination Is Always In Season

“When I might feel like I'm drowning in my work all I have to do is take a few deep breaths and remember this support system of 1300 people who have my back.“

Good Morning Folks,

How lucky we are to have an extended burst of great weather here in NYC. Everyone is back from the beach and rested. You can feel the excitement, on the streets, in the air and certainly here at FSO where great ideas to better serve our clients are always in season.

I must say we are so entrenched in strategy it's amazingly exciting. When a company grows it's imperative to constantly evaluate its needs, ambitions and competition. 

That is exactly how we've accelerated growth at a galactic pace thus far. And, at our upcoming regional and national meetings, we'll be rolling out even more programs to ensure that we are the best oiled and most innovative machine this industry has ever seen. 

Hospitality is our DNA.

Operational best practices continue to be our greatest asset. 

We invest in our people.

We Fulfill Dreams.

We put Promise to Practice.

The new ideas flowing, and the programs they spur are an investment in our most precious commodity… OUR PEOPLE!  We are committed to providing our talent force with time-tested, proven and yet consistently (re)IMAGINED tools and focus like: 

• Amazing Training              
• Incredible Mentorship                   
• Creative Approaches                      
• Awesome Workshops                   
• Real-World Application                  
• Dynamic Development                  
• Endless Opportunities

In business, we always want to differentiate ourselves from our competitors, and we've done that by investing in a very strong and creative infrastructure that most our competitors simply can't duplicate. 

That in mind, I want to give a shout of appreciation to Crystal, whose rapid career ascension on was profiled here on MitchWeiner.com and her post has already become one of our most-read stories. 

At FSO, I promise our employees a career, not just a job. An opportunity for anyone with >>SKIP >>Twinkle >>Fire and a willingness to work hard and learn and grow each and every day, the a chance to shatter glass ceilings and realize their full potential as has never been possible before. 

Crystal's story is a case in point. It personifies the essence of the FSO client and employee experience. If you haven't read that yet I encourage you to do so. 

Crystal's been slammed with her new workload and humbled by the warm welcome and support communicated to her by just about every employee from all walks of the organization. I very much appreciate that. In an email to me Crystal confided, "When I might feel like I'm drowning in my work all I have to do is take a few deep breaths and remember this support system of 1300 people who have my back.“ How many friends do you know that honestly feel that way about the culture of their workplace?

As a client we always have your back too. And we will never stop (re)IMAGINING new and better ways to make your workplace work better. So as the harvest season rolls around, you can expect a healthy crop of great ideas to power our sites into the most critical quarter of your year and beyond.

Kiss your loved ones and thank them for all their support as we continue to work hard to fulfill the biggest and brightest dreams and ambitions of clients and employees alike. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“The future of sourcing isn’t finding people— 
it’s about engaging them.” 

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Read inspiring messages from our employees HERE

InspireME Friday: Three Things

Art: MelikeDesign.com

"May You Be Sealed for a Good Year 

(in the Book of Life)

Good Morning Folks.

Here's your dose of inspiration for today:

==>Three things in life that, once gone, never come back 
-1. Time 2. Words 3. Opportunity

==>Three things in life that can destroy a person 
- 1. Anger 2. Pride 3. Unforgiveness

==>Three things in life that you should never lose
- 1. Hope 2. Peace 3. Honesty

==>Three things in life that are most valuable 
- 1. Love 2. Family & Friends 3. Kindness

==>Three things in life that are never certain 
- 1. Fortune 2. Success 3. Dreams

==> Three things that make a person 
- 1. Commitment 2. Sincerity 3. Hard work 

These are the kinds of things we think about on Yom Kippur, the Jewish Day of Atonement which is considered the holiest and most solemn day on the Jewish calendar. The traditional Yom Kippur greeting is "G'mar Hatimah Tovah" or "May You Be Sealed for a Good Year (in the Book of Life)." This reflects the Jewish view of Yom Kippur as the day when God seals our fates (determined by our actions) for the upcoming year in the Books of Life or Death.

So for those observing the holiday I wish you "Chag Samayach" and a very happy and healthy New Year 5775.

Have a GREAT weekend!

Mitchell D. Weiner

Chief Happiness Officer  

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“Holding on to anger is like drinking poison 
and expecting the other person to die" ~ Budda
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A Big Thank You To These Notable Readers of MitchWeiner.com:

Access Staffing, Adecco Usa, ADP, Akin, Gump, Strauss, Hauer, & Feld, Albert Einstein, College Of Medicine, Amazon Corporate, American Express Company, American Honda Motor Company, American University, Amgen, Amster Rothstein & Ebanstein, Anchor Associates Group Inc, Angelo, Gordon & Co., Anne Arundel County Govt, Aquantive, Arent Fox Llp, Arhus, Kobmandsskole, Arrowhead Aea, Asrc Federal Holding Company, Llc, Aurelius Capital Management, Automatic Data Processing, Automattic, Ball State University, Baltimore Technology Park, Bank Of America, Barclays Financial Corp., BDBO New York, Bechtel Corp, Best Buy, Black Oak Computers Inc, Blackrock Financial Management, Bloomberg Bloomberg, Brandprotect, Brookfield Asset Management, Bsnl, BT (UK searching for Denise), Cahill Gordon & Reindel, California Department Of Justice, California Education And Research Federation Network, California State University, Long Beach, Canon Usa, Carolinas, Healthcare System, Cassidy Turley Commercial Real Estate Services, Cb Richard Ellis, Cbi Connect, Cdw - Cdw Llc, Ceasars Entertainment Group, Central Methodist University, Charles Schwab & Co., Choopa, Llc, Citigroup, City Of Houston, Clyde & Co Llp, Colgate-palmolive Co., Colliers Abr, Inc - Cassidy Turley, Chubb, Colt Technology Services Group Limited, Columbia University, Completel, Comporium Communications, Conagra Foods, Concordia College, Condenast Publications, Control Risks Group Llc, Coral Graphics, Cottage Hospital, County Of Marin, County Of Suffolk, New York, Credit Suisse Group, Credit Suisse Group / Canada, Cuddy & Feder Llp, Cwie, Llc, Dale Carnegie & Associates, Inc., Data Control And Systems, Datagram, Dell, Deloitte & Touche, Delta Dental Of California, Delta Dental Plan Of Michigan, Department Of Administrative Services (Ohio), Department Of The Interior, Office Of The Secretary, Department Of Veterans Affairs, Detroit Public Schools, Dewitt Stern Group, Inc., Dod Network Information Center, Dow Jones & Company, Devry, Dga Security Systems, Dickstein Shapiro Llp, Discover, Financial Services, Distributed Systems Services, Duane Morris, Dumfries, Dumfries and Galloway, United Kingdom,Edelman Pr, Emerge212, Equity Residential, Ernst & Young Llp, Esi International, Espn, Estee Lauder, European Police Office (europol), Evercore Partners Services East, Llc, Facebook Corporate, Factory Mutual Insurance Company, Family Dollar, Federal Aviation Administration, Federated Systems Group, Fedex Office & Print Services, Fenwick & West, Fidelity National Financial, First American Equipment Financial, Fisher Scientific, Freshfields Bruckhaus Deringer Llp, Fujitsu Limited, Florida Department Of Management Services, Florida International University, Ford Motor Company, Fort Hays State University, Fortressitx, Free Sas, Fross Zelnick Lehrman & Zissu, P.c., GE, Genentech, Georgetown University, Gerson Lehrman Group, Godaddy.com, Llc, Gilead Sciences, Google Corporate, Goose Creek Consolidated Isd, Government Of Saskatchewan, Graphnet Inc., Gravitas Technology, Greenberg Traurig P.a, Griffin Information Systems Limited, Group M Worldwide, Hachette Book Group, Hamilton-clermont Cooperative Assn., Harris Government Sector, Havas Worldwide Llc, Hccs - Houston Community College System, Hearst Corporation, Hewlett-packard Company, Higher Colleges Of Technology, Hill & Knowlton, Inc, Hillsborough County Aviation Authority, Hilton Hotels Corporation, Hma, Hughes Hubbard & Reed Llp, Humber College, IBM Corporation, Ikon Office Solutions, Illinois Wesleyan University, Immedion, Llc, Intergrated Office, Internal Revenue Service, International Business Times, International Monetary Fund, Io Capital Princess, Llc, Jefferies International Limited, Jewish Board Of Family & Children 's Services, Johnson & Johnson, Jones Apparel Group, Jones, Day, J. Walter Thompson, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Kddi Corporation, Kelley Drye & Warren Llp, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Laughlin/constable, Inc, Latham Watkins, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Lion Resources, Loeb & Troper, Cpa, Lombard Odier Asset Management, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Marriott International, Marsh, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Medex Pharmacy, Mediadata, Mellon Bank, Memorial Sloan-kettering Cancer Center, Mercury Radio Arts, Merck And Co, Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Moody's Investors Service, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Museum of the City of New York, Namesco Limited, Museum Of The City Of New York, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Northwood University, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Paramount Pictures, Partners Healthcare System, Paul, Hastings, Janofsky & Walker Llp, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Phonoscope, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Pluk Pluk,  Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, Procter & Gamble, PwC (50 locations!); Queens Public Library, Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Robert Bosch Gmbh, Rockefeller Group Technology Solutions; Rothschild, Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York; Salesforce.com; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sedwick Llp, Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Schnader Harrison Segal & Lewis, Sify Limited, Smoothstone, Societe Generale; Socorro Independent School District; Softbank Bb Corp; Sony Pictures Entertainment; Soros Fund Management Llc, Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Minnesota , State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Target Corporation , Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; Tiaa-cref , Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; U.s. Bancorp; U.s. Bancorp, U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L, Viacom, Vivo, Virgin Media, Volumedrive, W.w.grainger, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Xilinx Incorporated, Yamaguchi Cable Vision Co.,ltd, Yaquinto Printing, Yon Lew, Zuckerman Spaede

What An Amazing Place FSO Is. An Organization Build On Helping Others.

"When I look at FSO today, I see hundreds of lives transformed… people with careers, not jobs. People thriving, not just surviving."

Good Morning Folks,

How unfortunate to personally be stagnant in our careers, unable to take full advantage of an opportunity or even let one "slip" by due to unpreparedness. 

We provide so much to our field employees. We guide, mentor, teach, support them. We show them they are important, show them they matter, show them we care. We build relationships with them, friendships, comraderie. They are the future...us - and it is our obligation and pleasure to assist them reach their goals, progress, fulfill their dreams.

Most importantly - it is all of our jobs as leaders and managers to ensure that in our absence or promotion others can take the reins over and shine in doing so. 

To our employees, ask yourself - who at your site or department are you partnering with and developing? Who can you count on? Are names immediately popping up in your head? 

What an amazing place FSO is. An organization build on helping others.

We help them - let me help you.

You have all reached a certain level of success and growth... why stop there?

You each have strength and skills that have merited your current roles within the Division, within FSO. Let's reach HIGHER!

Let's self motivate.     Let's increase ourselves.     Let's GROW!

Reflect on the FSO career path:

Cheryl | A former mail clerk at groupm - now the Portfolio Manager to Durst
Glenda | A former internal messenger for VNO - now the Division Administrator
David | A former Lead at Sage - now the Portfolio Manager for Brookfield +
Mario | A former Supervisor at Conde - now the Portfolio Manager for VNO +

Then there is the rising star that was personally discovered by me a few years ago that I wish to give a special shout out and thanks to - Vivian! In Denise's absence, she rose above and beyond all expectations and shone in her capacity, commitment and smarts. She Denise to come back with a sigh of relief and joy. 

Vivian started with FSO as an informationalist a few years ago and has continued to rise and put her intellect and personality to invaluable use. Additionally Vivian is also working closely with me on "employee analytics" and keeping a close ear to the heartbeat of our valued staff across the country. 

Again this important role was borne out of care, concern and a passion to ensure that our staff are feeling and experiencing my brand, company culture and commitment to our staff's happiness and career growth. Thank you Viv for all that you do! 

WHATS NEXT?!     WHERE DO YOU WANT TO GO?!     WHAT DO YOU WANT TO BE?!

It doesn't matter if you are an ELT member or a site lead. We all bear the responsibility of nurturing and developing talent. 

When I look at FSO today, I see hundreds of lives transformed… people with careers, not jobs. People thriving, not just surviving.

How can I help you fulfill your dreams? When I fulfill employee dreams, I fulfill your dreams and ambitions as a client. It's a simple formula, but maybe not that simple because we seem to be among the few in our business that actually get this right.

Feel the FSO Experience - and ensure everyone around you does too. 

Here's to a wonderful finish to the week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

"The things you learn raising a child are great skills for nurturing a team and bringing a project to life. You take obstacles out of the way, encourage them and set goals that are tough but can be achieved." ~~Denise Ngeow FSO SVP Strategy & Chief of Staff … and proud new mother to beautiful Scarlett

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"Thank You Very Much For Staying Until 3:30 Am To Make Sure The Job Was Done And Ready For The Big Meeting”

"The spiral bound books were delivered on time, in perfect condition. Honestly, they really went over and above to get this done for us. To send it to Staples or Kinkos would have cost over $1,100.00."

"He went the extra mile and in doing so he saved Kenneth Cole over $1000.00 in shipping charges."

Good Morning Folks,

This quote from the highly acclaimed new business book, "Unselling", couldn't be more applicable in our case.

Thanks for taking the time to write to me about our gifted employees. I am always eager to share these kudos with the world as this recognition inspires each of them to reach even further in providing superior service to our clients.

Great people like those featured here today want to be part of FSO because we are passionate and we CARE about what it means to be there for them.

Anthony PWC
"Leave it to me to make it just under the wire, I'm swamped but I didn't want to pass up the chance to chime in on Ezra performance and how much I appreciate Ezra's work. We have a system, he comes in, we chat, delineate tasks/ priorities for the day and he gets right to the to do list... I do not have to chase him to execute tasks which is great! His approach is comprehensive-- I like that because I am extremely busy and don't really have time to chase loose ends. Once tasks are completed or he has reached his allotted time we debrief and work on list for following visit... "

"It should be duly noted that above and beyond his normal duties, which he executes well, conscientiously and seamlessly--he was instrumental in the making our "Office Clean Up Day on 9/12" a huge success! "~~ PwC | Team Assistant

Marlene, Crystal Point 

I wanted to let you know that I was impressed by Belinda Plaza's ability to hold down the front desk on Sunday. I watched as she managed 3 things at once and still maintained awareness of lobby activities." ~~Dave

Chasity, Clyde & co
I'd like to give and share my warmest thanks to Chasity  for all of her hard work and outstanding contributions that she showed here at Clyde & Co., as our coverage Informationlist for the last 4 days.  Chasity's, willingness to go above and beyond was well noted to all of us FSO staff as well as the client.  I know how much time and energy this assignment demanded, and I deeply appreciate all of her efforts to make it a great success. As always, it's great to know that I/we (FSO & Clyde & Co) can count on her to go the extra mile.  Thank you again for all you do for FSO and for what you did for me and the client." Kudos!!! ~~Experience Manager @ Clyder & Co



Matthew, FSO HQ
"I want to personally give major kudos to Matthew in office services here at HQ. Our previous OS manager at HQ has been transferred to another site this week and he has absolutely stepped up and gone above and beyond to ensure that all tasks are completed quickly and successfully all while keeping a smile on his face during this crazy busy week. Matthew keep up the great work you are feeling the experience and being an absolute superstar!! ~~ Crystal /(re)Imagine Hospitality Manager/ HQ

Hector, Kenneth Cole
"I feel that the mailroom staff deserves a kudos, and Hector in particular deserves the praise. Hector is my lead and is always willing to help in any capacity. He is doing a fantastic job in the mailroom this has been told to me in passing by several clients here at Kenneth Cole NY. I have found him to be a real team player and friend. He leads from the front and by example. Hector always has a skip fire and a twinkle in all he does. A client called the mailroom for a price quote. Hector did a cost comparison with several shipping agents FedEx and UPS included.  He then went the extra mile during his research and not only gave the quote to the client, but in doing so he saved Kenneth Cole over $1000.00 in shipping charges. This shows me that his dedication to our site and to FSO. He is a valuable asset to me as the Manager here at Kenneth Cole NY. I wish for this to be acknowledged." ~~Experience Manager Facilities Mailroom/Kenneth Cole Production NY NJ

Service Center, Centerline
"I can't tell you how grateful I am for the Service Center today. We have a hugely important annual client meeting next week for Conventional Multifamily. We provide a spiral bound book of bios to the attendees (about 90 pages). Our drop deadline to ship is today and the book wasn't finalized until late yesterday afternoon.Today Harun noticed the machine was not accurately reproducing the copies so he and Charles went into action to contact the Xerox customer service (who ultimately never got back to them) and to figure out a work around - which they did. The spiral bound books were delivered on time, in perfect condition.  Honestly, they really went over and above to get this done for us. To send it to Staples or Kinkos would have cost over $1,100.00.  Kudos to the Service Center!" ~~Rachel Hunt Mortgage Group 

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"Never let a bad day make you feel like you have a bad life"

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When Times Grow Tough, A Leader's True Colors Are Revealed

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail" 

Good Morning Folks,

As I have often reminded our teams, anything is possible. Regardless of where you work, or what you do, always continue to learn what makes people successful and what makes them fail.

Because.. The most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.

“Successful people do what unsuccessful people can’t do”. Find me anyone with skip, fire and twinkle who wants to learn and grow, and I will promise you a career in my company, never just a job. No one ever sets out to be average at FSO, we need to be the best at everything we do.

I am forever grateful to you all for being such a loyal audience and for the great feedback you've been sending my way. I really appreciate it!

Great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

Ten years ago, a group of U.S. soldiers tasted combat for the first time in Sadr City, Iraq. Bill Murphy Jr. got to know one of the junior U.S. leaders in that battle when he wrote a book about West Point and wartime.  

Murphy chronicles the lives of representative 2002 graduates of the United States Military Academy. A former trial attorney for the U.S. Department of Justice and an army veteran, Murphy was protégé of celebrity journalist Bob Woodward and has military experience that may have helped him connect to his subjects and perhaps encouraged them to be open with him. He also reported from Iraq for the Post. Here's an excerpt from In Time of War that first appeared in INC:

Dave Swanson was a 26-year-old lieutenant then. He's out of the military now, and we talked recently about what he learned by leading 40 soldiers in 82 straight days of combat. Most of us probably won't be taking a platoon into a hail of gunfire anytime soon, but applying these principles can greatly improve your effectiveness as a leader, no matter what challenges you face. 

1. Control your fear.
As bullets whizzed by him for the first time, Swanson says he was very much afraid. However, he realized he had to subdue his fear because his soldiers were looking to him for clues as to how they should react. 

Courage doesn't mean the absence of fear, and of course being a leader certainly doesn't mean charging ahead blindly in the face of adversity. It does mean you can't allow your fear to become contagious. Your team needs to believe you're in control of yourself, if they're to have confidence that you can make smart decisions in tough times. 

2. Remember that the mission comes first.
You owe a lot to your team for giving you the privilege of placing their trust in you. First on the list, you owe them a goal worth dedicating their efforts to, and you need to demonstrate that you're willing to do whatever it takes to achieve it. 

"I say complete the mission at minimal expense to the people," Swanson says. "Every military leader will publicly say that the mission comes first, but we always accomplished the mission with the soldiers in mind."

3. Remember that the mission comes before you, too.
The only way that "mission-first" mantra can work is if your people truly believe that you will put the mission before yourself, too. In a life-imitates-art moment, Swanson says that in the heat of combat, he thought of a line from the 2001 HBO miniseries, Band of Brothers: "The only hope you have is to accept the fact that you're already dead. The sooner you accept that, the sooner you'll be able to function as a soldier." 

In combat, this means being willing to risk your own safety for others in the unit and the mission. In other contexts, it means demonstrating that you'll sacrifice your personal short-term interests for the team's goal. Otherwise, how can you ask them to do so? 

4. Rely on your preparation.
Swanson spent years preparing for battle. He had been an enlisted solider, he spent four years at West Point, and he trained for nearly two years after graduation. While training alone will never quite prepare you to lead in real life, he says, it's as close as you can get to the real thing. 

The same principle applies in any leadership context. Think ahead of time about how you'll react to tough situations, so you can free your mind in crucial moments to react and adapt quickly. 

5. Be tough, but human.
"To those who have been in combat," Swanson explains, "you live by hardness, intuition, and compassion." 

As an example, he stayed awake and on duty for 60 straight hours at the start of the battle, pushing himself until he physically collapsed, but he also found moments of humanity and even humor in the heat of combat. Your team needs to know that you're tough, but also that you're reacting to the world around you like an engaged leader, not a machine. 

6. Encourage your people.
Business is rarely a matter of life and death, but war certainly is. One of Swanson's soldiers, Specialist Jacob Martir, was killed in action during the months of fighting, and several others were wounded and sent home to hospitals in the U.S. 

"It absolutely ate me alive to lose anyone in the platoon," Swanson says. However, he realized that it fell to him to encourage his soldiers and inspire them to keep going. "They were all special. The next day after any [casualty], I would remind them that each of them had already sacrificed themselves for each other on a daily basis--and how, if required, I would sacrifice myself for any of them." 

7. Communicate effectively.
In the heat of battle, it's easy--almost natural--to shut down everything else and focus exclusively on the job at hand. That's a dangerous inclination, however. It's important to make communicating what's going on a priority as well. Your team and all of your stakeholders need to know what's going on, or they can't contribute. 

"Early on in combat, radio communications weren't always the greatest, but that was no excuse," Swanson says. "When technology fails--and it always does at the worst possible moment--you need to have backup ways of getting and giving information." 

8. Use your resources wisely. But use them.
Especially in the first days of combat, Swanson's unit dealt with destroyed and unarmored vehicles, and insufficient supplies of almost every sort. More important, confusion, combat, and casualties left them critically short of soldiers. 

At the same time, they made full use of everything they had. At the end of the first week of fighting, for example, Swanson reflected that he had personally gone through ten 30-round magazines, meaning he had fired 300 bullets at the enemy. Just about everyone else in his platoon had, as well. 

9. Imitate the leaders who inspire you.
When Swanson had to act in the heat of battle, especially when his soldiers' eyes were on him, he thought back to the lessons he had learned at West Point, and some of the other leaders he had known and respected. He also found himself asking a question that has circulated for years among military leaders as a sort of joke: "What would John Wayne do?"

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail," he says.

We have amazing employees, customers and leaders at FSO. Thanks to our employees for all you do for us, and to our clients for awarding us with the privilege of serving you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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"Excellence is not an act, but a habit"

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