Inspire ME Friday: Launched At ALA Nashville New Research & A New Attitude

"The FSO takeaway from the administrators visiting our booth was "what a refreshing new attitude." While this attitude is not new for us, folks who have been with competition are discovering for the very first time that service can come with friendly, kind, people who  smile and bend over backwards to do whatever it takes for you"

Good Morning Folks,

I was very fortunate to attend and be part of something amazing, at ALA Nashville, where we continue to make our FSO brand the greatest our industry has ever seen. I wanted to congratulate the Nashville team. You represented my company beautifully. I enjoyed my time with each of you very much. We learned a lot. We bonded a lot and we have seen how the FSO brand is gaining traction and how disappointing our competitors are. 

The FSO takeaway from the administrators visiting our booth was "what a refreshing new attitude." While this attitude is not new for us, folks who have been with competition are discovering for the very first time that service can come with friendly, kind, people who  smile and bend over backwards to do whatever it takes for you. It's called hospitality and if you're not getting the full white glove treatment from your present contract, perhaps it would be prudent to explore our better alternatives. At least that's what Administrator, after Administrator visiting our booth told us.

Hard to believe almost half this new year has flown by so fast as we roll into summer with Memorial Day weekend upon us. I can tell you that I have never been more focused. Energized. Inspired. Believing and hungry for success we deserve. To win the accounts that should rightfully be in a better state.

The legal profession is undergoing massive workflow changes not only in their records and document management processes, but across all support/non revenue generating operations. 

Supporting a multi-generational team of executives (from interns to associates, partners to the management committee), with a multi-generational hourly demographic workforce, law firms need to run their firms differently.  It is no longer an option not to!
Law firms MUST run as better businesses. They are looking for “Service Partners” (not just “vendors”) to help them (re)IMAGINE….to educate them and provide the ability to do what they would want to do if only they knew it was possible.”

With young professionals coming to firms in ever greater numbers, the generational differences between older partners and young Millennials can no longer be ignored. Learn how today’s successful law firm embraces diversity, discovers keys to motivation and commits to making itself a great place to work — for every generation.

That's why, at ALA Nashville, after months of interviews and extensive examination, we released a proprietary research paper: "The Changing Role of the Legal Administrator: Managing and Motivating a Multigenerational Workforce In The Face of Continuous Change.” The paper helps you learn how to make your firm a great place to work — for every generation.

In presentation after presentation we hear that the back office folks are being forgotten about. That they are disappointed with their the outsourcing vendor, who has done nothing for its people in terms of motivation AND training. 

That’s where Onsite Outsourcing with Future State Outsourcing (FSO) comes in. By partnering with FSO, outsourcing can become a leverage that can help use new resources for new projects and help drive revenue growth.

If you use outsourced back office or front of house support services, IT, print, copy, records retention, conference and other hospitality services you can reserve your FREE copy of our workforce research HERE

Meanwhile….

Memorial Day gives us a welcome break from work, a chance to spent time with family and friends. Time to enjoy a day at the beach, a backyard barbecue or simply relax and bask in the wonderful weather.

As we enjoy our holiday weekend, let us take a moment to remember those whose service to our country guaranteed our freedom to do so and especially those who gave the ultimate sacrifice.

From the Entire FSO Family we wish you and yours a meaningful and safe Memorial Day.

To all of you who took the time away from your families and your selling areas to attend ALA 2015, thank you!

Have a safe, happy and joyous memorial day weekend!

Mitchell D. Weiner

Chief Happiness Officer  

...................................................................................

“We need to believe in the impossible and remove the improbable” 

~ Oscar Wilde

...................................................................................

LinkUP Thursday: Want To Be Better In Your Job and Life? Here's How!

"I am also humbled by your embracement of our social efforts. In April this blog set new records for readership. And in between posts here, you can find me on LinkedIn, spreading good cheers and important reads for growth and development. We had over 50,000 views in April and 12,000 likes."

Good Morning Folks,

On LinkUP Thursday, I quench your thirst for knowledge and self-development, bringing you the curated, cliff-notes version of my week’s knowledge quest— as I span the web, so I can bring all the best stuff to you here all wrapped up in an easy to digest package, all in one place. And sealed with a FSO kiss.

In between postings here, I use LinkedIn and Twitter to be your guide to the very best resources and information online, providing deep insights into how to find, hire, motivate, train, incentivize, retain and improve the lives of hourly employees— and of course for being happier at work today and always. I sort the grain from the chaff. Think of my role as your information museum curator.

So if we have not connected socially, regardless of age, role in life or anything else, I welcome all in my friendly social club. Friend me on Twitter HERE and LinkedIN HERE.

Now here is today's.....

==> Link UP To The Informative, Enlightening and Inspiring Articles I've Been Sharing on Social Media!

Brilliant post from Tamara Schenk. 
Find out why "If they don’t care about me as a prospect, how will they treat me as a customer?"  http://www.mhiresearchinstitute.com/blog/may-2015-(1)/the-customer’s-journey-matters-or-how-to-avoid-selblogg

The Right Way to Brag About Yourself
And why humble bragging backfires.
In both our social and professional interactions, we commonly focus on managing the impressions that others form of us, especially when these others do not know us well. In fact, when we first approach these situations and stakes are high (such as during a job interview, a meeting with a new client, or an important first date), we often receive the same advice from colleagues, mentors, and friends: try to make a good impression. After all, making a positive impression on others often translates into important long-term outcomes, such as getting the job or starting a romantic relationship. Though this is generally good advice, our intuitions on what types of strategies will create a positive impression are often wrong.
https://hbr.org/2015/05/the-right-way-to-brag-about-yourself


How to Spend the Last 10 Minutes of Your Day
How much sleep did you get last night? If the answer is “not enough” you’re hardly alone. According to Gallup’s estimates, almost half the people you’ll run into today are suffering from some level of sleep deprivation. So, how do you get to bed earlier and get more sleep? Here are a few suggestions, based on goal-setting research.
https://hbr.org/2014/11/how-to-spend-the-last-10-minutes-of-your-day


You can't lead people if you don't know what's driving them. Use their emotions as clues:  http://s.hbr.org/1Ad0sAA


You’re Not a Quitter. You’re Just Not Engaged.
As I read the various posts for the LinkedIn #IQuit series, there seems to be an overall feeling of remorse by people leaving their companies. If you are moving on, taking a new direction, looking to better yourself, however you want to phrase it, don’t feel bad. Unless you are in a small company that you’ve professed your dedication or have made a commitment to, most of the time, your company is going to get along just fine without you. I know, that sounds cold. Your colleagues are your friends, and you’ve spent an enormous amount of time with them. The real question is “why are you leaving?” A few articles I’ve read on LinkedIn talk about “sucking the soul from me,” “I’m just bored,” or “I just didn’t feel like I was making a difference anymore.” Is this your fault? Maybe. But, probably not.
https://www.linkedin.com/pulse/youre-quitter-just-engaged-kevin-kopald


Throw Back Thursday Post- Everybody Leads by 2014 FSO Site of The Year Experience Director Alex Vizcarra (Chicago)
“If people are coming to work excited… if they know they’re making a difference… if they’re making mistakes freely and fearlessly… if they’re having fun… if they’re concentrating on getting things done rather than just preparing reports – then somewhere (perhaps everywhere) you have leaders.”
https://www.linkedin.com/pulse/20140801135348-5577776-everybody-leads


It's The Most Important Decision You'll Ever Make: Where Will You Spend Your time? 
You always hear me talking about the Power of Focus. Get this one thing right, and everything else becomes so much easier.
http://www.inc.com/paul-b-brown/it-s-the-most-important-decision-you-ll-ever-make-where-will-you-spend-your-time.html

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

.................................................................................

"Be not afraid of growing slowly, be afraid only of standing still." 
~~Chinese Proverb

.................................................................................

BONUS: Of Interest (or Not) Poolside weekend chill mix

Shout Out Wednesday: We Love Customer Appreciation!

"It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."

Good Morning Folks,

I was very fortunate to attend and be part of something amazing, at ALA Nashville we continue to make our FSO brand the greatest our industry has ever seen!!!!! I wanted to congratulate the Nashville team. You represented my company beautifully. I enjoyed my time with each of you very much. We learned a lot. We bonded a lot and we have seen how the FSO brand is gaining traction and how disappointing our competitors are. The FSO takeaway from the administrators visiting our booth was:

That in mind, our clients love what we are doing for them. When they take time to write like this after months of being disappointed by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.

Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.   

We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why prospects have chosen FSO and why our clients retain us – not because we have are trying to push equipment and not because we are this massive bureaucratic organization that moves as slow as a snail.  

People want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Hear it direct from our client's mouths:

Demetrius, Y&R (2 Kudos in one month)
"I just wanted you to know that Demetrius has been a great help with my move – and as I mentioned to Marianne, he is a true professional, always happy to assist us, does a thorough job (and quickly) and always with a smile. He keeps the Solutions Center in “tip-top” shape and you can tell everyone respects him. You are very lucky to have him on your team. “Go Demetrius!  Yea, Team!”

"I couldn’t agree more, Demetrius is a consummate professional and always willing to help out.  And, he does a great job managing our FSO team here at 3CC."

First Republic Bank Team
"I am so proud of the achievement you guys made in such a short period! I am confident that we can continue to move forward.  Great work!"
                                                                                             

Miranda, Moses & Singer LLP
"I wanted to take a brief moment to recognize one of your temp employees Miranda . She has done a superb job, is always willing to help, her computer skills and her work ethic are fantastic.  She is always willing to assist and her work is always done professionally, on time and error free. Most of her time is spent assisting the Marketing department, especially with events and attorney bios. But there are many times she will assist Reception, Records or even with document reviews with the attorneys.  She asks great questions and always follows through to make sure her assignment is completed to the satisfaction of everyone. She is a model of the FSO culture and embraces the Passion, Productivity and Pride in herself, her job and her company. I just wanted to pass along some good news and I know you love to receive these notices about your employees."


Victor, IMG (2  Kudos in 1 month)
"I just wanted to send a note about Victor Pena. He’s been a tremendous help over the past year-plus.  Like, truly excellent at his job. He responds virtually IMMEDIATELY to requests, and I can’t remember a single instance that I didn’t get the desired outcome. 
Most recently: last week, I had an issue where my assistant put in the wrong address on a very important document to be sent to China.  My Chinese counterpart never received the document. I sent Victor an email on Thursday at 10:00 pm (yes, at night), not expecting a response until the next day. But by 11:00 pm, Victor had called Chinese UPS and figured out the issue with the address and got the document re-routed.  (To be clear, the initial address mistake was not Victor’s fault but mine/my assistant’s.)  This was just one example of Victor’s tremendous work. I’m extremely happy that he’s around, and it’s been a great pleasure having him work with us. Thank you for sending my package. You play a key supporting role that allows me to do my job most effectively. You’re the best!"

Shirley, FSO
"Here is a shout out to you. YOU ROCK!!!  You are one of the most generous directors I have ever worked with. Your acknowledgement means a great deal. It feels amazing working in your positive environment and under your management. It is indeed a great opportunity for individuals like me."

Phil, Societe Generale 

"I wanted to extend kind words and praise of excellence  to Phil. We're long overdue with this note to you, as we're still getting settled into the Park Ave site since arriving from the former Newedge.

"From our first day, Phil was one of the first people to greet us. He politely explained the services of his department, introduced us to his staff, and took us around the floor to show us key locations. He has a polite and friendly demeanor and is extremely well versed in his tasks at SG. He treats us as though we had already been here for many years before and continues to make us feel welcome. This note includes the other members of his staff - everyone each so wonderfully aligned with the commitment, dedication and spirit of the Firm.  The way it should be.  It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."

Instinet Team
"Team- I wanted to say thank you for your efforts in a successful desk move. We appreciate the weekend work and the attention to detail in making it a smooth event."

Erica, PwC Boston

"Erica has taken on a new task of Training rooms on the 11th floor and she is doing a fantastic job with her new  role.  Clients on the floor have noticed her great attitude and hard work ethic.  Erica is working diligently to ensure that the 11th floor training rooms are a  success.  She is going above and beyond with her new role. Training rooms are a very busy task to handle and she is doing awesome.  I am excited to see her flourish in this new role and she clearly displays the FSO skip, fire, twinkle and WOW!s the client!"

Charlene & Kelsey, PwC Philly

"A Shout Out goes to our Records team here in Philly. Charlene and Kelsey both worked tirelessly to clear out the Temporary Check-in shelf and have literally moved mountains (of files). They worked closely as a team and demonstrated what it is to keep the client in mind and deliver the best possible service to our client and our Team."

Mike, PwC 300Madison Security

"Mike has been extremely diligent and efficient in making the transition to the new JLL service request system. He has garnered high praise from our biggest client and has enabled clients and co-workers to continue a smooth and seamless operation." 

PwC Los Angeles Team

"The entire team deserves a SHOUT OUT for the hard work and dedication they gave for the Tax Mobile Hoteling. As part of this initiative, this team worked early and stayed late over the weekend and was responsible for cleaning whiteboards, emptying file drawers, stocking supplies, moving monitors, replacing pc chargers, wiping and cleaning workstations and offices. It was a tremendous effort accomplished by the TEAM, as one. We had staff working long hours – even late evening hours - and we couldn’t have done it without them."

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

..................................................................

“To lead people, walk behind them.” – Lao Tzu"

..................................................................

Ted Tuesday: Alexis Ohanian: How to make a splash in social media

"So, now, there are a lot of web 2.0 consultants who make a lot of money. In fact, they make their livings on this kind of stuff. I'm going to try and save you all the time and all the money and go through it in the next three minutes, so bear with me."

Good Morning Folks,

Originality and creativity can get you on top of the business. The talk also expresses that once you become successful, you also get to do meaningful things for the world.

In a funny, rapid-fire 4 minutes, Alexis Ohanian of Reddit tells the real-life fable of one humpback whale's rise to Web stardom. The lesson of Mister Splashy Pants is a shoo-in classic for meme-makers and marketers in the Facebook age.

This is ery interesting story to say the least. It`s crazy the power of the Internet and the influence of the masses online. The fact that the message or serious issue may be overlooked, by the online forum being upfront and honest about why they`re interested. I love how online movements can be generated from a totally different angle from the cause.

Just remember,  "If you want to succeed, you've got to be okay with losing control."

I only wonder if this guy could speak even faster? j


Thanks for listening and have a GREAT Day,



Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Inspire ME Friday: Happiness At Work

"Happiness at work doesn't come from raises, bonuses or perks. It comes from two things: Results and Relationships, i.e.. doing great work together with great people."

Good Morning Folks,

If nothing makes you happier than making other people happy, then today's post from Happiness Conference and Keynote organizer, WooHoo, is for you.

It's simple: happy companies make more money.

This means that happiness at work is no longer a luxury. It's an absolute necessity for any organization that wants to be competitive and successful.

==> Happiness at work

Here are the top 10 things you should know about happiness at work.

Studies show that happiness at work may be the most important success factor for a modern workplace and that happy companies make more money!

Happiness at work is one of the 3 most important sources of happiness in life.

Happiness at work is the best antidote to stress. Stress doesn't necessarily come from working too much but from feeling bad while you work.

Increasing employee happiness dramatically reduces absenteeism and employee turnover.'

In all the world, only the Scandinavian languages have a word for happiness at work. In Danish the word is arbejdsglaede.

Your happiness at work is your responsibility. Not your boss's, not your co-workers' and not society's. Yours.

Your boss and your workplace are responsible for creating a setting where it's easy to be happy at work.

Happiness at work doesn't come from the organization's policies, strategies, plans or values

It comes from the things that you and I do here and now.

Happiness at work doesn't come from raises, bonuses or perks. It comes from two things: Results and Relationships, i.e. doing great work together with great people.

Happiness at work doesn't just happen. It takes a focused effort from management and employees together.

Have a Happy, Healthy, Safe and Refreshing Weekend,

Love Life! Mitchell D. Weiner Chief Happiness Officer   ........................................................................................................................... "Now is no time to think of what you do not have.  Think of what you can do with what there is." - Ernest Hemingway  ........................................................................................................................

Shout Out Wednesday: And The Praise Keeps Coming For Our Talented Rock Stars

"He is so helpful in keeping the kitchen clean and stocked, making sure the conference rooms are ready for big meetings, and always responds to our requests in a timely fashion. Most notably, he carries out even the smallest of tasks with a great attitude. 

When it comes to hospitality, you are the best!"

Good Morning Folks,

Seems like only yesterday I was getting calls about how the service in the legacy outsourcing companies that I had built, had fallen short, which began picking up the back of a napkin as a blank canvas to doodle my ideas on how I could come out of retirement and do it right.

Since then not only have we become the fastest growing company in all of outsourcing, but so far in 2015, as companies everywhere and even our competitors are cutting back and being spun off, we've hired over 200 employees, added major accounts like Burns and Levinson, MCCarter & English to join PwC in keeping us Boston strong as well Ruben Companies, Sage, Fosun  KCG and Chicago Title to our ever expanding national roster of clients.... and best of all we promoted several of our Future Leaders to support our budding infrastructure!! FSO is truly embarking on something remarkable.

It's said that great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

And what a challenging time for those true colors to shine with the severe winter all around us. But as you'll see from the comments below, when clients needed a true strategic partner they could count on, they counted on us. And we delivered.

Here are some of the AWESOME things our clients said about our motivated, team oriented, passionate people in the month of April… Keep up the EXCELLENT work!

PHD Team

"Just wanted to send a quick thank-you note out to the not so small village of folks that made yesterday’s Bring Your Daughters and Sons To Work day such a hoot: The kids had a blast and quite frankly so did I."

Monica Middlebrooks, IMG

"Thanks for all of your help with Hillary Mandel’s meetings today.  It’s hard to plan things from another location but helpful to have you working on our team. We really appreciate it!"

Daniel, IMG

"DANNY DID A GREAT JOB WITH THE FLOOR CLEANING !"

Victor, IMG  ***2Kudos in 1 Month***

"My name is Sammi and I work in the 200 5^th Ave office. I am writing to you in regards to Victor and what a pleasure it is to have him in the office. He is so helpful in keeping the kitchen clean and stocked, making sure the conference rooms are ready for big meetings, and always responds to our requests in a timely fashion. Most notably, he carries out even the smallest of tasks with a great attitude. You’re the best !"

                             Kenneth, NY Times

"You are really on top of your game. 

I am glad you are on our team. Thank you"

ASME Team

"I wanted to be sure I thanked each of you for your assistance with setting up for the 3D display event yesterday.  It really means a lot that you were all so willing to get things done fast and efficiently."

"I am traveling next Monday and Tuesday but when I return in on Wednesday, I will have lunch catered in for all of you."

Karen Russo, ?/ ASME

Cecilio Aponte, FSO

"My name is Kelly Iselin and I work in Bridgewater, NJ for the Brother account, Bomsi and I have recently met because things here had not been going so smoothly actually in all honesty things were pretty bad but then you put Cecilio Aponte on our account. 

We heard all the promises before and yet nothing had changed throughout the year, but Cecilio asked for one more chance and at that point we had nothing to lose….and then it happened he actually did what he said he was going to do, whether it was a simple call back or finally putting into place a resolution to the floater problem we had from day one.

Cecilio calls to check on us, he visits us to make sure (we) and the client are happy (and he brings us awesome popcorn). When I had a personal tragedy in my home life happened he checked on me daily whether it was call, a text or a note on email. For the first time since joining FSO I felt appreciated and what I was doing for the client actually meant something. Earlier this week we (Malka and I) were beyond surprised to receive beautiful flowers from Cecilio to let us know how awesome we are

(His words) and for me I can’t stop smiling, I am proud to share with everyone who walks 

by our reception desk who they are from and why.

Thank you for giving us Cecilio he has made a difference and I love working with him, he deserves to be recognized for his contribution to FSO.

My colleague Malka and I will be celebrating our 1 year anniversary next week with FSO/Brother, although the first 10 months were pretty rough having Cecilio working with us has made our future look a lot brighter."

I hope you all have a wonderful weekend.

Kelly Iselin, Informationalist/ Brother International

Daniel, Sarah Lawrence College

"I wanted to let you know that Daniel Lugo is always super helpful and friendly and I really enjoy working with him."

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"

Do you know? Have you asked? Or are you assuming?  A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients how our team has made an impact by being a leader.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

.................................................................
"None of us is as smart as all of us." --Ken Blanchard

..................................................................