Friday, August 8, 2014

Inspire ME Friday: More

"Everyday we open our eyes to see what's else we can do to serve, to make our presence known, to solve problems, to help the client. Everyday we smile, say good morning, and make someone feel good about themselves. Everyday we (re)Imagine!





Good Morning Folks, 

It is so hard to believe that it is already the end of another week. Thanks for all your support.

Before I reveal my pick from this week's inspiring, internal communiques, I wanted to share some thoughts.

As you know, FSO’s Future Leaders (FLP) are among our greatest assets. The primary intention of our FLP is to know who our top performing employees are so that we can cultivate a deep bench of great talent to keep pace with our galactic growth. 

Nothing is more important than having great people who care about the service and experiences they provide to our customers. Our Future Leaders have the desire to grow and be a part of something amazing, something BIGGER. We have 260 employees in the FLP and I expect see at least 45 more promotions before the end of the year.

These future leaders, from mail room clerks to front of house to our Sr. Management team are driven by one simple goal: make today better than it was yesterday. Our people never stop looking for ways to make our clients life better. When we talk about passion, it is not just a tagline for our brand, it is the way we approach everything we do. 

All of which leads me to my pick for today's inspiring share from our internal employee communications this week. It's authored by our Vice President of Sales, Pat Mustico and his topic is "MORE". Here's Pat….
As I get up in Atlanta and get ready for our first appointment at 7:00 am, I realize that this is what we are about... Doing a little more. Our competitors aren't getting up for a 7:00 am sales meeting. They weren't at a prospect dinner until 10:30 pm last night. It is doing the "little more" that is what FSO is all about.  
Why do our clients love us? Because everyday we do a little more than the expected. 
Everyday we open our eyes to see what's else we can do to serve, to make our presence known, solve their problems, to help the client. Everyday we smile, say good morning, and make someone feel good about themselves. Everyday we (re)Imagine! 
(re)Imagine is something we do... It is who we are. (re)Imagine is that skip, fire and twinkle; the clean, pressed career apparel; the morning smile! (re)Imagine is alive and well every time you do a little more. Think through a problem, go the extra mile, do more than expected, provide a solution... (re)Imagine! 
Today go do what's makes us unique and what makes us the best outsourcing company on the planet, go (re)Imagine and do a little more. It is that little more, that (re)Imagine, that creates clients that love us, creates growth, creates opportunities, creates more clients. Think about that today. Do a little more today. (re)Imagine today! Be great today! ~~Pat
I want FSO to be the happiest place to work. A company that helps people first and foremost. It is in my heart and soul to ensure this takes place.

Love life folks. We have so much to be thankful for. Blessed for. I am the Chief Happiness Officer and I intend to ensure FSO is just that.

Have a wonderful fun summer weekend!

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

Read more inspiring messages from our employees HERE



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"We are never really happy until we try to brighten the lives of others. 
I take happiness very seriously. It is a creed, a philosophy and an objective" ~~Helen Keller                                                                                                                                    
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Thursday, August 7, 2014

Thursday's LinkUP: EV Williams (re) IMAGINES The Article 3X and The "Happy" Writings of Kid Bombay on Medium, EV's Latest Invention

"It takes (re)IMAGINEERS like Williams and Weiner to keep pushing the world forward. For without their vision to imagine a future very different and easier and better in the way we do things tomorrow, there would be no progress."






Good Morning Folks,

The Internet is such a great invention. So many wonderful, useful things that can be applied to our greatest challenges and opportunities in unexpected ways. Things they don't teach you in Harvard Business School. Things just waiting to be discovered or to be pointed out by a friend... which brings me to why we do these LinkUp's on most Thursdays on MitchWeiner.com.

What ties today's stories together with FSO is the movement of (re)IMAGINATION that is taking place in every company of every industry today. Forced to innovate or capitulate in a technology-leveled playing field, (re)IMAGINE is something so simple as it is Revolutionary, showing clients how to look at their business from a completely new perspective, that of a blank canvas. Looking not at “What is” but “What can be”. 

We are doing it with outsourcing just the way EV Williams (our subject today) has done it with publishing: blogging, tweeting, direct conversations between makers and buyers without all of the intermediaries and costs that once stood in the way.

Today guest blogger has been writing on Medium.com, a new platform launched by Twitter co-founder and "blog" inventor, Evan Williams. Medium describes themselves as:
Medium is a new place on the Internet where people share ideas and stories that are longer than 140 characters and not just for friends. It’s designed for little stories that make your day better and manifestos that change the world. It’s used by everyone from professional journalists to amateur cooks. It’s simple, beautiful, collaborative, and it helps you find the right audience for whatever you have to say..
==> Williams Background via Wikipedia:
Williams grew up on a farm in Clarks, Nebraska, where he assisted with crop irrigation in summers. He attended the University of Nebraska–Lincoln for a year-and-a-half, but eventually left to pursue his career.After leaving school, Williams worked at various technology jobs and start-up firms in Florida, at Key West, and in Texas, at Dallas and Austin, before returning to his family farm in Nebraska. In 1996 Williams moved to Sebastopol, California in Sonoma County to work for the technology publishing company O'Reilly Media. He started at O'Reilly in a marketing position but eventually became an independent contractor writing computer code, which led to freelance opportunities with companies including Intel and Hewlett Packard.
Pyra Labs and Blogger
Evan Williams and Meg Hourihan co-founded Pyra Labs to make project management software. A note-taking feature spun off as Blogger, one of the first web applications for creating and managing weblogs. Williams invented the term "blogger" and was instrumental in the popularization of the term "blog". Pyra survived the departure of Hourihan and other employees, and was eventually acquired by Google on February 13, 2003. 
In 2003, Williams was named to the MIT Technology Review TR100 as one of the top 100 innovators in the world under the age of 35. In 2004, he was named one of PC Magazine's "People of the Year", along with Hourihan and Paul Bausch for their work on Blogger.
Odeo, Obvious and Twitter
Williams left Google in October 2004to co-found Odeo, a podcasting company.[Among Obvious Corp.'s projects was Twitter, a popular, free social networking and micro-blogging service. Twitter itself was spun out into a new company in April 2007, with Williams as co-founder, board member, and investor. In October 2008, Williams became CEO of Twitter, displacing Jack Dorsey who became chairman of the board.h 
By February 2009, Compete.com ranked Twitter the third most-used social network based on their count of 6 million unique monthly visitors and 55 million monthly visits. As of February 2013, Twitter had 200 million registered users. It gets 300,000 new users a day and receives 180 million unique visitors a month. 75% of its traffic comes from outside of Twitter.com. On 4 October 2010, Williams stepped down from the CEO position, explaining "I’ll be completely focused on product strategy", and appointed Dick Costolo as his replacement. 
Following the announcement of Twitter's initial public offering (IPO) in 2013, the company was valued at between US$14 billion and US$20 billion. One media report anticipated that Williams, with a 30 to 35 percent stake in the company, would see his personal wealth grow from US$2 billion to US$8 billion in the wake of Twitter's stock flotation. 
According to the October 2013 Securities Exchange Commission (SEC) filing, his 12 percent stake in Twitter will be worth US$1.2 billion when the company goes public.[20]
Medium
On September 25, 2012, Williams and Stone created a publishing platform called Medium (at Medium.com). It was initially available only to early adopters, but was opened to the public in 2013. 
On April 5, 2013, Williams and Stone announced that they would be unwinding Obvious Corp as they focused on individual startups.
Over at Medium I found Kid Bombaby's wonderful missive on my favorite topic happiness. Yes that's the happy ending to this long story. 

From Pherrel's song Happy to the happy smiling cultures being reborn in companies all around us, the happy theme is here to stay and Kid writes so eloquently about it. Kid Bombay, is the stage name of Ketan Anjaria, who self-describes himself as "Designer, Writer and Startup Advisor. I like to create things."

Today he's created a simple recipe called How To Be Happy: Simple steps to lead a simple and content life. Kid has a wonderful silicon sense of life living in the Bay Area where life is slower and gentler and kinder.

Kid, over to you....

7. Stop checking email in the morning.
Seriously cut that garbage out. Your brain actually functions differently when you first wake up, spending that time doing the busy work of email is a terrible waste of neurons. Email has become a job for most people and if someone asked you to clean out their garbage first thing in the am, would you do it?
  • Things to try when you first wake up:
  • Just lie in bed and think about one thing you want to do better today.Go for a walk
  • Make love. No kidding but sex stimulates more than your lower regions.
  • Sketch, visual playtime is great.
  • Play with your kids. School can wait.
6. Don’t compare your place in life to others.
It’s hard and almost everyone does it but this is one of the easiest ways to spiral into unhappiness. We are not cookie cutter material. Each of us has made different choices and arrived at different paths. While jealousy can be a motivator for some people, it’s a trait that never leads to positive outcome.

Things to try to compare yourself to:
  • You, 3 months ago. How are you doing since then? 
  • What can you improve? What got worse?
  • A favorite character or religous story. 
  • How would they handle your situation? 
  • What can you learn from them?
5. Be grateful.
It’s really simple. What is one thing today you are really grateful for?

What is another? If you can list 3 things a day, you’ll see you have much more going for you than you thought. Soon your list will get so long you’ll be beaming with energy.

Things to be grateful for:
  • Your health. You are alive, and sick or not, you are able to enjoy the wonder that is this world.
  • Your friends. Whether one friend or a thousand, which friend of yours makes you smile when you think of them?
  • Your family. Crazy or not, in what ways has your family been there for you? Even if it’s not recent, what’s one thing your mom or dad did that you have fond memory of?
  • Yourself. You. Are. Awesome. No really, you right there. Your smile, your perseverance, your kindness, what things about yourself are you most grateful for?
4. Go outside.
  • Ok put down your iThing and step away from the TV.
  •  Humans have been blessed with the most beautiful planet this side of Alpha Centauri. 
  • We live on a rare and giving world. Go enjoy it. 
Things to do outside:
  • Take a walk. Even if it’s 5 minutes, walking is the best exercise and head clearer.
  • Sit on a bench on a park with a good view. (I highly recommend Dolores Park if you are in San Francisco.)
  • Take photos. It works for me at least and helps me see the beauty around me.
  • Meet new people. Say hi to a stranger, you never know what could happen.
3. Give to someone else.
Whether it’s something simple like buying a coffee for a friend or doing charity work, the act of giving opens up your heart. The heart is a muscle and must be exercised. Giving outwards prepares you to give inward. If you can show someone else kindness, their smile will work its magic back to you.

Things to give to people:
  • Your time. Lending an ear is the simplest gift.
  • A meal. Share food with someone whether you made it or not.
  • Compliments! Everyone loves a good compliment. Even if it’s as simple as you have a great smile. Light up the room when you walk in.
2. Write your thoughts down.
This may sound odd but many times we aren’t actually unhappy, but we just have a bazillion thoughts running around in our head. Writing is a simple act that can help clear your mind. You’d be surprised how great you feel once you clean out the cobwebs.

Things to write down:
  • Your dreams. A notepad next to your bed will change your life.
  • Places you want to go. Where do you want to travel to?
  • Stories, songs, poems, whatever. 
  • Get emo and creative. Don’t edit yourself, just let it flow.
  • Problems you are having. 
  • Make a pro/con list. 
  • Be analytical and figure out how can you fix that problem.
  • Funny quotes or things you hear that strike you. 
  • I have a note file, 18 pages long with quotes. Great memories.
  • The person you want to be. 
  • Write down traits you want to have in yourself. 
  • Do it everyday.
1. Give to yourself.
Dude, quit hating on yourself. Yes, you eat too much, drink too much, yell too much, whatever. We all make mistakes. We are all human as well and humans are not perfect creatures. When you learn to accept yourself, true happiness quickly arises.

Things to give to yourself:
  • Forgiveness. 
  • Yes you made a huge mistake, now learn from it and move on.
  • Time. 
  • Yes you may think you don’t have time, but you actually do.
  • Knowledge. 
  • Go learn something new. Or improve what you already know.
  • Health. 
  • Go take a walk. 
  • Seriously, put this article down and go take a walk right now.
So for all my friends, whether close or casual, or just because. Everyone will go through some hard times at some point. Life isn't easy. Just something to think about...did you know the people that are the strongest are usually the most sensitive? Did you know the people who exhibit the most kindness are the first to get mistreated? Did you know the ones who take care of others all the time are usually the ones who need it the most? Did you know the three hardest things to say are I love you, I'm sorry, and Help me? Sometimes just because a person looks happy, you have to look past their smile and see how much pain they may be in. To all my friends who are going through some issues right now--let's start an intention avalanche. We all need positive intentions right now to give a moment of support to all those who have family problems, health struggles, job issues, worries of any kind and just need to know that someone cares. Do it for all of us, for nobody is immune. 

Now that you have seen what (re)IMAGINE has done for the communications you use in your own daily lives and the fact they didn't just appear, but were driven by passionate folks with fresh ideas about new and different ways of doing things, consider how we apply the (re)IMAGINE principle to the blank canvas of outsourcing:

Looking not at “What is” but “What can be”, that is what sets FSO apart from the other outsourcing companies and what has made us the fastest growing outsourcing company in the nation.

It is woven into the culture of who we are, it is part of everything we do. (re)IMAGINE allows us to uncover those hidden cost savings every company is looking for, identify innovative ways to improve their business, and inspire those who take care of them. 

By (re)IMGAINING our client’s business FSO becomes part of the fabric of their organization, permitting us to be a trusted advisor for all issues related to their administrative needs.

Founded by Outsourcing Pioneer & Thought Leader, Mitch Weiner ( a man who thinks outside the box much like Ev Williams) , FSO is collective of industry experts with decades of experience in the outsourcing marketing, our promise is simple:

·         Take Better Care of your people
·         Improve your service: It is an A+ FSO will make it an A++
·         Reduce & Control your costs: Guaranteed!

Finding the right onsite outsourcing partner is time consuming and difficult. There’s a lot on the line, not just for you but also for your company. Outsourcing to the wrong partner can be risky.

Our clients weren't looking for suppliers or contractors, but partners who would play a key hands-on role driving an evolution of everlasting change. Because brands who have stopped challenging their culture are destined to disappear.

Therefore cultural fit is key to success in outsourcing and is where we believe FSO adds the most value. If client and supplier are out of alignment with regards to shared goals or objectives, then the contract is doomed to failure. At FSO, with our (re)IMAGINE approach, we even take the lead when it comes to pioneering culture. But, an RFP alone will not always reveal these advantages nor result in the most productive and profitable relationship.

If your outsourcer is not keeping their commitments nor fulfilling the promise of all the advancements and new technology at its hand, I invite to you call me directly and I'll set up a time for you meet with a member of our (re)IMAGINE team and learn why of 250 companies have made the switch to FSO in the past 4 years.

TALK TO US. WITNESS US. AND MOST IMPORTANTLY, EXPERIENCE US! 

Call me directly at 212.204.1193.

Have a GREAT day as I look forward to seeing all of you soon.











Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Wednesday, August 6, 2014

Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"I appreciate you all hustling over the past couple hours to help us reserve the room, coordinating to get the room setup properly, checking our remote connectivity to the MS network, etc.  All of your flawlessly executed contributions this morning gave us a strong foundation to have a successful meeting."




Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

Our clients love what we are doing for them. When they take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.  

Hear it direct from our client's mouths. Below are a few kudos for the Month of July:

Courtney Mainer, Continuum
"Last week, I had occasioned to telephone the call center and had the good fortune of speaking with Ms. Courtney Mainer, Benefits Representative. I would like to take this opportunity to let you know that Ms. Mainer is a professional, responsible, efficient, patient and courteous benefits representative. It was pleasure to have her assist me. If all your representatives are as she, you have exceptional staff. Thank you! ~~ Joy V. Silber/LMSW/Retired-Beth Israel Medical Center


Monica Veloz and Taylor mason, Capco
"Thank you for your quick assistance today.  The workshop/meeting with Morgan Stanley Wealth was very productive, and they were very impressed with the innovation lab. I appreciate you all hussling over the past couple hours to help us reserve the room, coordinating to get the room setup properly, checking our remote connectivity to the MS network, getting the guests preregistered, ordering/setting up the food, etc.  All of your flawlessly executed contributions this morning gave us a strong foundation to have a successful meeting.  Thank you!" ~~ Nitesh Kadakia/Capco


Michael Paz, Lowenstein
"Michael Paz was a tremendous help this evening in getting documents turned over to Michael Lichtenstein, Mary Knodel and Office Services.  I had to download voluminous pleadings from PACER for Michael L. and Mary K.  Without Michael’s direct assistance, I could not have expeditiously completed the assignment. Thank you Michael and thank you Angel for having such a great staff!' ~~ Clair J. Palumbo-Valentino/Evening Legal Secretary/Word Processor/Lowenstein Sandler LLP

Crissette Maxwell,
"Wanted to recognize Crissette for being so amazing with getting our folks on board and especially helping the new employees with paychex.  She has been so patient and helpful with the group from Empire. Good Job Crissette!!"  ~~Nitza Plaud/ Associate Director


Saleem  Abdullahi, Capco
I wanted to talk to you the last time I saw you at Capco but I did not have a chance.  I just want to bring to your attention that a lot of us think Saleem is doing a wonderful job.  He is always very helpful, flexible and very easy to work with.
Thank you for bringing him to Capco. ~~Nini/ EA/ Capco




It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.


Have a GREAT day as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

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"If not us, who? If not now, when?  ~~Hillel the Elder
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Tuesday, August 5, 2014

Ted Tuesday: Amy Cuddy on The Power of Body Language

"So I think it's more interesting, especially when watching leaders, to look for warmth and trustworthiness nonverbals. Look for natural smiles, for body language that is inviting, positive, and that signals interest in the other person or people. Even a gentle touch -- one that's appropriate, of course -- like when one candidate gently touches the other on the shoulder. ~~Amy Cuddy


Good Morning Folks,

I found a really interesting Ted Talk for you this morning. One that really makes you think about something you never gave much thought to before. But in the service business, as we are, body language speaks volumes in conveying trust and making lasting impressions, good or bad. So take heed,

Body language affects how others see us, but it may also change how we see ourselves. Harvard Business School professor Amy Cuddy (#37 if 50 Women Who Are Changing The World), shows how "power posing" -- standing in a posture of confidence, even when we don't feel confident -- can affect testosterone and cortisol levels in the brain, and might even have an impact on our chances for success.

Everyone talks about the importance of "body language," but few people understand how much of an impact it actually has — not just in the way others perceive us, but in terms of how we actually perform.
Professor Cuddy studies "body language"--the non-verbal communication 
that can tell us almost everything about what is going on in a given situation.  
Says Cuddy, "So I think it's more interesting, especially when watching leaders, to look for warmth and trustworthiness nonverbals. Look for natural smiles, for body language that is inviting, positive, and that signals interest in the other person or people. Even a gentle touch -- one that's appropriate, of course -- like when one candidate gently touches the other on the shoulder. A nice, relatively recent example is watching Obama when he sings the first little bit of the Al Green song "Let's Stay Together." Not only does he have a surprisingly good voice, but when I watch people watch him break into that big smile, I watch them melt -- I watch them warm up as they're watching him. It's contagious and hard to avoid. Obama has become pretty good nonverbally on both dimensions, although I think his ability to convey warmth has gotten much better as he's become more relaxed. You see more of those natural smiles. He comes across as strong without seeming like an over-aggressive alpha. And I think he knows when it's time to be really powerful nonverbally, and when it's time to play it down a little bit."

Certain "power poses" don't just change how others perceive you, Professor Cuddy says. They immediately change your body chemistry.

And these changes affect the way you do your job and interact with other people.

One thing to note in this talk already seen by five million folks around the world is Professor Cuddy's tips for giving the kind of dynamic presentation you are about to see— fuel your mental engine:
  • Dopamine and epinephrine help regulate mental alertness. Both come from tyrosine, an amino acid found in proteins.
  • So make sure to include protein in the meal you eat before you need to be at your best. And don’t wait until the last minute. When you’re really nervous the last thing you may want to do is eat. -
Professor Cuddy concluded her talk with a startling revelation about herself, one that led her to choke up momentarily. Then the talk ended in a standing ovation. Have look at a great speech from great speaker:


Thanks to INC, Huffington Post and Business Insider who helped me prepare his post and most of all to you, for watching.

Let's all go make things happen today. I look forward to seeing you soon.

Love Life!



Mitchell D. Weiner
Chief Happiness Officer  


Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the second consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Monday, August 4, 2014

The Difference is Culture

"At FSO, every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner."









Good Morning Folks,

Finding the right onsite outsourcing partner is time consuming and difficult. There’s a lot on the line, not just for you but also for your company. Outsourcing to the wrong partner can be risky.

Our clients weren't looking for suppliers or contractors, but partners who would play a key hands-on role driving an evolution of everlasting change. Because brands who have stopped challenging their culture are destined to disappear.

Culture  goes much deeper than simply mission statements, vision and values, which invariably are found on company websites and sometimes that where it remains. Yes, these can all play a part in defining a partner's culture/ belief system, but more fundamentally it is how the people who will be sent to your front lines feel about their own self worth and contribution, how they are managed and the passion and pride they express during service delivery. 

Therefore cultural fit is key to success in outsourcing and is where we believe FSO adds the most value. If client and supplier are out of alignment with regards to shared goals or objectives, then the contract is doomed to failure. At FSO, with our (re)IMAGINE approach, we even take the lead when it comes to pioneering culture. But, an RFP alone will not always reveal these advantages nor result in the most productive and profitable relationship.

So how can you ensure that your “final” list of potential partners and outsourcing criteria will uncover what’s truly best for you?     

Companies shopping for a new or improved outsourcing provider should take the "speed-dating" approach— meet and spend time with supplier's leadership one-on-one before even considering them to be invited to bid. 

What you discover here is that at FSO, there is no such thing as an unimportant person, role, task or idea. When we roll out of bed each morning, we go to work knowing that, regardless of our title, we are not only needed, but appreciated.

At FSO, every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner. Here, leadership is action not position. My mission is everyone’s mission, and any obstacle is considered everyone’s obstacles. “It’s not my job” is one phrase that is seldom heard. Everyone ensures that his or her team is charged up, in touch with the big picture, and willing and able to lead.

At FSO, no one is to blame, but everyone is accountable. No one points fingers, but everyone lends a hand. No one takes credit, but everyone freely gives it away.

If all this sounds like a smart way to run an organization, it is. It's in our DNA. It's our culture. While our business model may seem pretty simple, no one else can or has been able to replicate it because it comes from our hearts. 

Cultural alignment, I believe, will ultimately drive change, improvement and innovation. Make sure to align yourself with the right partner that sees eye-to-eye on what is important to you in order to develop a long-term, mutually beneficial relationship. Don’t be afraid to ask them tough questions. You should be looking for a partner that won’t just show up but innovate.

Thanks to all our employees for NEVER settling for mediocrity. 

Every site employee, YOU, are the FSO difference! Your commitment to service, to exceed the client expectations, to do just that little bit more, to be more professional, to have that better idea, to notice that detail, to take action when no one is watching. YOU make this company the best outsourcing provider in the business. YOU are the reason we have nothing in common with our competitors. Your smile, your enthusiasm and your hard work is what makes my vision come alive at FSO.

And that's not only what makes us different, it makes us better.

Discover how our capabilities and unique differentiators can be applied to your advantage.

TALK TO US. WITNESS US. AND MOST IMPORTANTLY, EXPERIENCE US! 

Call me directly at 212.204.1193.

Have a GREAT day as I look forward to seeing all of you soon.











Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Friday, August 1, 2014

InspireME Friday: 'Happy Friday! Whoo-hoo! Let's Celebrate!!'

"These are not just words or “things” that we think sound nice… or “things” that we think you want to hear… this is the fabric of FSO. This is what makes us different from every other outsourcing company."





Good Morning Folks,

It is so hard to believe how fast the week goes… I can’t believe that it is already the end of another month and we are at summer's halftime! The stats are in and July 2014 we have 2.5 times the readers we had on this blog a year ago. Thanks for all your support.

Before I share my pick from this week's inspiring, internal communiqués, I wanted to share some thoughts.

Did you know that we promoted 45 Future Leaders Program (FLP) members this year? Isn’t that AWESOME?! I am so proud of each of YOU…the hard work, the dedication, the skip, fire, twinkle…

THANK YOU! 

We have 260 more employees in the FLP and I want to see at least 45 more promotions before the end of the year!! 

We provide GREAT training as I blogged about yesterday, and we just need YOU to WANT to be promoted… to want to receive the training so when that next GREAT OPPORTUNITY arrives, you are READY for the BIG promotion. Are you in?? 

EVERY day my mind is focused on YOU… about loving our employees, about loving our clients, about CARE… the HAPPIEST PLACE TO WORK. These are not just words or “things” that we think sound nice…or  “things” that we think you want to hear…this is the fabric of FSO. This is what makes us different from every other outsourcing company. 

We want you to WANT to come to work every day and LOVE what you do and LOVE working for FSO and we WANT our clients to see you SMILING every day and delivering the WOW! factor that you all know is expected.


We have so many great communications, actions and initiatives in play across FSO — so… now ripped from the pages of FSO's internal communications is a Friday dose of inspiration to send you off to the weekend on a high note… Here is Southeast Region Experience Director, Lissette Umpierre's piece appropriately titled "Happy Friday! Whoo-hoo! Let's Celebrate!!
Good Morning TEAM Us/FSO USA – Happy Friday! Hoot – hoot!! I hope this email finds you with a twinkle, fire, skipJ

I think we should all celebrate each other, because I think we sometimes forget how great the people here at FSO can be. I challenge YOU today for YOU to celebrate YOU/Us, YOUR Family, Friends, Pets, Team(s), Client(s), and Peer(s). No PO needed to celebrate (LOL) – PromiseJ.

We have so many people to Celebrate and so much to be thankful for.   You/Me/Us are a part of industry history and a part of a blessed Family/ Company that truly cares. 
 
Our Founder, Owner and Chief Happiness Officer Mitch Weiner celebrates You/Us, the field employees and our Clients everydayJ! Yes we have the best field events because we work hard – and so we play hardJ!  But what about that personal note signed by our Founder, returning emails on the fly (how many Founders/Owner you know personally that returns field employee emails?), being our Visionary to make sure we have career opportunities, Fulfilling Dreams (I am a Believer – because I live it every day), empowering, stretching and strengthening Us, helping and believing in Us that we can be the Master of our Trade and make solid business decisions. I will not mention the dollar investments because I said no PO neededJ.

Today as YOU are getting ready to start YOUR day – look at YOURSELF in the mirror and tell YOURSELF – I am FABULOUS and I am LOVEDJ -- FSO Ownership truly cares and loves you! I challenge YOU to celebrate your Team(s) and Client(s) with the same Passion our Founder has for Us. Have that one on one with that employee that works hard every day and has the potential to be a FLP – perhaps that employee needs your validation and needs to feel empowered or confidence to get to the next level. Drop off a “Happy Summer” note to your Client with one of our cool summer promos or leave an appreciation note to your Peer who helped you with a solution.

Let’s CELEBRATE our Wins, Goals, Visions, Mission, and Blessings - lend a hand to those who need guidance, training, or industry knowledge.

Let’s CELEBRATE one another – WE are the BEST of the BEST in our Industry and handpicked to be part of History and the Happiest Place to Work.

Cheers!
Lissette
Strong message, Lissette, thanks!

Summer soldiers on with so much momentum in the market and so much talent across our great company as we continue to attract new blood. We have something special that no competitor no matter how they try, will have my heart and care for employees and clients. You can take that to the bank. :-))

I have a favorite line. It is not a matter of if. "It is a matter of when. I will get to it all." Just have to keep me healthy, smiling and strong. Lol

I trust you feel my passion - we will deliver and execute to perfection and we will keep smiling… and keep making a DIFFERENCE.

We are FSO USA!!!!!  

Enjoy your weekend and Love Life!


Mitchell D. Weiner



About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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