Inspire ME Friday: Happiness At Work

"Happiness at work doesn't come from raises, bonuses or perks. It comes from two things: Results and Relationships, i.e.. doing great work together with great people."

Good Morning Folks,

If nothing makes you happier than making other people happy, then today's post from Happiness Conference and Keynote organizer, WooHoo, is for you.

It's simple: happy companies make more money.

This means that happiness at work is no longer a luxury. It's an absolute necessity for any organization that wants to be competitive and successful.

==> Happiness at work

Here are the top 10 things you should know about happiness at work.

Studies show that happiness at work may be the most important success factor for a modern workplace and that happy companies make more money!

Happiness at work is one of the 3 most important sources of happiness in life.

Happiness at work is the best antidote to stress. Stress doesn't necessarily come from working too much but from feeling bad while you work.

Increasing employee happiness dramatically reduces absenteeism and employee turnover.'

In all the world, only the Scandinavian languages have a word for happiness at work. In Danish the word is arbejdsglaede.

Your happiness at work is your responsibility. Not your boss's, not your co-workers' and not society's. Yours.

Your boss and your workplace are responsible for creating a setting where it's easy to be happy at work.

Happiness at work doesn't come from the organization's policies, strategies, plans or values

It comes from the things that you and I do here and now.

Happiness at work doesn't come from raises, bonuses or perks. It comes from two things: Results and Relationships, i.e. doing great work together with great people.

Happiness at work doesn't just happen. It takes a focused effort from management and employees together.

Have a Happy, Healthy, Safe and Refreshing Weekend,

Love Life! Mitchell D. Weiner Chief Happiness Officer   ........................................................................................................................... "Now is no time to think of what you do not have.  Think of what you can do with what there is." - Ernest Hemingway  ........................................................................................................................

Inspire ME Friday: Actor James Franco Worked His Way Up From a Mc Donald's Kitchen; We Have A Better Idea For You

The FASTEST growing on-site outsourcing company is ALWAYS looking for the BEST talent across the (re)IMAGINation, FSO|USA! 

Good Morning Folks,

Before stardom, James Franco was just a fast-food employee eating fries straight from the hopper. He was, as I was once, a member of the infamous "forgotten demographic" that I have dedicated my life to creating opportunities for.

This story by James Franco in the Washington Post is maybe the strangest op-ed I've ever read on the topic. It speaks to the current climate of employment in this country and the principles of hard work and passion.

"I dropped out of college and went to a hole-in-the-wall acting school in the Valley. My parents, who both had master’s degrees and valued education, told me I would have to support myself if I wasn’t enrolled in college. 

I didn’t have a car, so I tried to get a job at all the restaurants within walking distance of my post-dropout Valley apartment. (I shared it with two other aspiring actors and slept on the couch.) I had very little work experience. In high school, I was fired from a coffee shop for reading behind the counter and from a golf course for reading while driving the cart on the driving range. All the waiter jobs were taken by more experienced actor/waiters. 

Someone asked me if I was too good to work at McDonald’s. Because I was following my acting dream despite all the pressure not to, I was definitely not too good to work at McDonald’s. I went to the nearest Mickey D’s and was hired the same day. 

I was given the late shift drive-thru position. I wore a purple visor and purple polo shirt and took orders over a headset. I refrained from reading on the job, but soon started putting on fake accents with the customers to practice for my scenes in acting class."  Continued.... 

You don't have to work at Mc Donald's to get your jump start in life. Perhaps you will consider a position here, where I promise anyone who really wants it, and works hard to get it, can have a career, with my company and not just a dead end job. 

Most of our managers at sites, regions and corporate are proof: They started with one of these jobs advertised below and many worked their way up rapidly taking advantage of our legendary training and future leaders programs that you can read more about here.

All about Hospitality? High level Customer Service? Positive Energy and have a GREAT SMILE? We want to walk to you! We are a National Professional Services Provider and have many on-site outsourcing positions available. Records Associate in NJ + Lobby Ambassadors in NY + and many many more throughout the country. 

And, as you often hear, there is nothing more important than having GREAT people in our company and we are ALWAYS looking to add talent to our team.  As I've stated we are all about fulfilling dreams now.

With that in mind, I'm excited to let you know, in addition to the positions that we are always sourcing for, we have the following RTH approved needs:

Central Region
·         Detroit, MI – Office Services Lead
·         Regional Floaters (2)

Western Region
·         Seattle, WA –Informationalist
·         Houston, TX – Office Services Lead
·         Los Angeles, CA –   Lead
·         San Jose, CA –Office Manager

Northeast Region
·         New York City – Security Officer-EMT certified- (3)
·         New York City – Records Associate (2)
·         New York City – Office Services Associate
·         New York City – Security Office Supervisor
·         New York City – Concierge
·         New York City –Floater
·         New York City –Pantry & Conference Services
·         New York City –Mail Lead
·         New York City –Records Admin
·         New York City – Mail Associate (3)
·         New York City – General Affairs Admin
·         New York City-   Office Services
·         New York City –Media & Research Assistant
·         Stamford , CT – Mail/Print Services
·         New York City –Informationalist
·         New York City – Office Services Lead
·         New York City –Copy Operator
·         New York City – Call Center
·          New York City – Informationalist/Admin (2)
·          New York City-   Messengers (19) OMG!! J

Eastern Region
·          Miami, FL –Records Associate
·          Miami, FL –Office Services Regional Backfill
·          Pittsburg, PA –Regional Backfill (floater)
·          Virginia – Office Service Associate (3)
·          Virginia – Records Lead
·          Virginia –Lead/Copy Mail
·          Virginia –Mail/Repro (Floater)
·          Washington D. C—Receptionist

We also have AMAZING OPPORTUNITIES in New York City for Security Professionals with EMT Certifications.

Is this You, or someone you know?  

FSO is on FIRE!!!! Customer Service + Positive Energy + Hospitality are all in the hearts of our people. If you've got it, Join us!

Check out our career website then reach out to brightfuture@fso-outsourcing.com

Have a GREAT Day and a wonderful weekend!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"I didn't come here to be average." ~~ Michael Jordan

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A Big Thank You To These Notable Readers of MitchWeiner.com:

Access Staffing, Adecco Usa, ADP, Akin, Gump, Strauss, Hauer, & Feld, Albert Einstein, College Of Medicine, Amazon Corporate, American Express Company, American Honda Motor Company, American University, Amgen, Amster Rothstein & Ebanstein, Anchor Associates Group Inc, Angelo, Gordon & Co., Anne Arundel County Govt, Aquantive, Arent Fox Llp, Arhus, Kobmandsskole, Arrowhead Aea, Ascena, Asrc Federal Holding Company, Atkina, Llc, Aurelius Capital Management, Automatic Data Processing, Automattic, Ball State University, Baltimore Technology Park, Bank Of America, Barclays Financial Corp., BDBO New York, Bechtel Corp, Bell Canada, Best Buy, Black Oak Computers Inc, Blackrock Financial Management, Bloomberg Bloomberg, Brandprotect, Brookfield Asset Management,Brown Advisory, Bsnl, BT (UK searching for Denise), Cahill Gordon & Reindel, California Department Of Justice, California Education And Research Federation Network, California State University, Long Beach, Canon Usa, Carolinas, Healthcare System, Cassidy Turley Commercial Real Estate Services, Cb Richard Ellis, Cbi Connect, Cdw - Cdw Llc, Ceasars Entertainment Group, Central Methodist University, Charles Schwab & Co., Choopa, Llc, City Of Los Angeles,  Citigroup, City Of Houston, Clyde & Co Llp, Colgate-palmolive Co., Colliers Abr, Inc - Cassidy Turley, Chubb, Colt Technology Services Group Limited, Cooley Llp, Columbia University, Completel, Comporium Communications, Commercial Bank Of Africa, Comstock Park Public Schools, Conagra Foods, Concordia College, Condenast Publications, Control Risks Group Llc, Coral Graphics, Cottage Hospital, County Of Marin, County Of Suffolk, New York, Credit Suisse Group, Credit Suisse Group / Canada, Cuddy & Feder Llp, Cwie, Llc, Dale Carnegie & Associates, Inc., Data Control And Systems, Datagram, Dell, Deloitte & Touche, Delta Dental Of California, Delta Dental Plan Of Michigan, Department Of Administrative Services (Ohio), Department Of The Interior, Office Of The Secretary, Department Of Veterans Affairs, Detroit Public Schools, Dewitt Stern Group, Inc., Dod Network Information Center, Dow Jones & Company, Devry, Depaul University, Dga Security Systems, Dickstein Shapiro Llp, Discover, Financial Services, Distributed Systems Services, Do It Best Corp, Duane Morris, Dumfries, Dumfries and Galloway, United Kingdom,Edelman Pr, Emerge212, Equity Residential, Ernst & Young Llp, Esi International, Espn, Estee Lauder, European Police Office (europol), Evercore Partners Services East, Llc, Experian Revenue Assurance Test, Facebook Corporate, Factory Mutual Insurance Company, Family Dollar, Federal Aviation Administration, Federated Systems Group, Fedex Office & Print Services, Fenwick & West, Fidelity National Financial, Fifth & Pacific Cos, First American Equipment Financial, Fisher Scientific, Freshfields Bruckhaus Deringer Llp, Fujitsu Limited, Florida Department Of Management Services, Florida International University, Ford Motor Company, Fort Hays State University, Fortressitx, Free Sas, Fross Zelnick Lehrman & Zissu, P.c., GE, Genentech, Georgetown University, Gerson Lehrman Group, Godaddy.com, Llc, Gilead Sciences, Google Corporate, Goose Creek Consolidated Isd, Government Of Saskatchewan,Government Of Singapore, Graphnet Inc., Gravitas Technology, Greenberg Traurig P.a, Griffin Information Systems Limited, Group M Worldwide, Hachette Book Group, Hamilton-clermont Cooperative Assn., Harris Government Sector, Havas Worldwide Llc, Hccs - Houston Community College System, Hearst Corporation, Hewlett-packard Company, Higher Colleges Of Technology, Hill & Knowlton, Inc, Hillsborough County Aviation Authority, Hilton Hotels Corporation, Hma, Hotwire Communications, Hudson County Community College,  Hughes Hubbard & Reed Llp, Humber College, IBM Corporation, Ikon Office Solutions, Illinois Wesleyan University, Illinois Wesleyan University, Immedion, Llc, Ing Investment Management,, Intergrated Office, Internal Revenue Service, International Business Times, International Monetary Fund, Io Capital Princess, Llc, Jefferies International Limited, Jewish Board Of Family & Children 's Services, John Hancock Life Insurance Company, Johnson & Johnson, Jones Apparel Group, Jones, Day, jp Morgan Chase, Jw Michaels Co., J. Walter Thompson, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Hudson County Community College, Kddi Corporation, Kelley Drye & Warren Llp, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Laughlin/constable, Inc, Latham Watkins, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Lion Resources, Loeb & Troper, Cpa, Lombard Odier Asset Management, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Manufacturers And Traders Trust Company, Marriott International, Marsh, MasterCard, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Mdmb Law, Medex Pharmacy, Mediadata, Medimmune, Llc, Mellon Bank, Memorial Sloan-kettering Cancer Center, Mercury Radio Arts, Merck And Co, Methodist Hospital Of Memphis,Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Moody's Investors Service, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Museum of the City of New York, Namesco Limited, Museum Of The City Of New York, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Jersey Institute Of Technology, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Northwood University, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Ohiohealth Corporation, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Oxford Networks, Paramount Pictures, Partners Healthcare System, Paul, Hastings, Janofsky & Walker Llp, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Phonoscope, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Pluk Pluk,  Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, Procter & Gamble, PwC (50 locations!); Queens Public Library, Quinn Emanuel Urquhart Oliver & Hedges Llp, Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Robert Bosch Gmbh, Robins, Kaplan, Miller, & Cire, Rockefeller Group Technology Solutions; Rothschild, Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York; Salesforce.com; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sedwick Llp, Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Schnader Harrison Segal & Lewis, Sify Limited, Smoothstone, Societe Generale; Socorro Independent School District; Softbank Bb Corp; Social Security Administration, Sony Pictures Entertainment; Soros Fund Management Llc, Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Minnesota , State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Tadlock Law Firm Pllc, Target Corporation , Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; The Richard Stockton College Of New Jersey, Tiaa-cref , Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; Turner Broadcasting System,  U.s. Bancorp; U.s. Bancorp, U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of Maryland, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, U.s. Environmental Protection Agency, United Nations, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L, Viacom, Vivo, Virgin Media, Virginia Community College System, Volumedrive, W.w.grainger, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Willkie, Farr & Gallagher, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Xilinx Incorporated, Yamaguchi Cable Vision Co.,ltd, Yaquinto Printing, Yon Lew, Zuckerman Spaede

So You Have Positive Energy And A GREAT SMILE? We're Hiring!

"The FASTEST growing on-site outsourcing company is ALWAYS looking for the BEST talent "

 Good Morning Folks,

The FASTEST growing on-site outsourcing company is ALWAYS looking for the BEST talent across the (re)IMAGINation, FSO|USA! 

All about Hospitality? 

High level Customer Service? 

Positive Energy and have a GREAT SMILE? 

We want to talk to you! 

We are a National Professional Services Provider and have many on-site outsourcing positions available. 

Records Associate in NJ + Lobby Ambassadors in NY + and many many more throughout the country. 

I am excited to let you know, in addition to the positions that we are always sourcing for, we have the following approved needs:

Western Region
·        Seattle, WA –Informationalist
·        Houston, TX – Office Services Lead
·        Los Angeles, CA –   Lead
·        Los Angeles, CA –Office Services

Northeast Region
·         New York City – Security Officer-EMT certified- (4)
·         New York City – Records Associate (2)
·         New York City – Office Services Associate
·         New York City – Security Office Supervisor
·         New York City – Concierge
·         New York City –Floater
·         New York City –Pantry & Conference Services
·         New York City –Mail Lead
·         New York City –Records Admin
·         New York City – Mail Associate (3)
·         New York City – General Affairs Admin
·         New York City-   Office Services
·         New York City –Media & Research Assistant
·         Stamford , CT – Mail/Print Services
·         New York City –Informationalist
·         New York City – Office Services Lead
·         New York City –Copy Operator
·         New York City – Informationalist/Admin (3)
·         New York City-   Messengers (19) OMG!! J

Eastern Region
·         Miami, FL –Records Associate
·         Miami, FL –Office Services Regional Backfill
·         Pittsburg, PA –Regional Backfill (floater)
·         Virginia – Office Service Associate (3)
·         Virginia – Records Lead
·         Virginia –Lead/Copy Mail
·         Virginia –Mail/Repro (Floater)
·          Washington D. C--Receptionist

We can’t do this without you so let’s really start to add GREAT talent…send us your referrals today!! If this is you, or someone you know, please your resumes and referrals directly to brightfuture@fso-outsourcing.com.

Have a GREAT Day and a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“Everything you've ever wanted is on the other side of fear"
~~ George Addair
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Seth Godin: (re)Radical aka (re) Imagine

"Does this place exist to maintain and perpetuate the status quo, or am I here to do the work that the radical founder had in mind when we started?"

Good Morning Folks,

I hope everyone had an amazing weekend - especially after an awesome week at FSO! 

We had the second CHO Club last week - which was just amazing!!  (and we have the pictures to prove it)!

I along with the entire ELT LOVE nothing more than celebrating YOU, our valued employees! 

Our company is growing and nothing is going to stop us. We are too strong. Focused. Passionate and committed to making FSO the number one on site outsourcing company on the planet. 

The quest for growth is always powered by a thirst for change. Seth Godin, one of  marketing's brightest minds put it this way in a blog post this weekend:

(re)Radical  <aka (re) Imagine>
At the congregation down the street, they're doing things the way they've done them for the last few hundred years. Every week, people come, attracted by familiarity, by the family and friends around them, part of a tribe.

And just past that building is another one, a different tribe, where the tradition is more than a thousand years old. 

This is not so different from that big company that used to be an internet startup, but all the original team members have long left the building. Work tomorrow has a lot in common with work yesterday, and the safety of it all is comforting. 

Che, Jefferson, Edison, Ford... most of these radicals would not recognize the institutions that have been built over time. 

The question each of us has to answer about the institution we care about is: Does this place exist to maintain and perpetuate the status quo, or am I here to do the work that the radical founder had in mind when we started? 

First principles. The quest for growth, or for change, or for justice. The ability, perhaps the desire, to seek out things that feel risky. 

All of us are part of organizations that were started by outliers, by radicals, by people who cared more about making a difference than fitting in.

Bravo to all those who won the invite to attend and to everyone else - the next one is 2 June 2015 - I want to see YOU there! Demonstrate the FSO skip, fire, twinkle...WOW! your client...be an awesome teammate....and you can win an invite!! 

This is yet another step in making FSO the company we want to be. To be the happiest place to work and one of Americas greatest companies to work for. 

Rock the week,

Mitchell D. Weiner
Chief Happiness Officer

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“We cannot solve our problems with the same thinking we used when we created them.

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CHO Club April: Stars Make Their Mark On The FSO Walk of Fame

"FSO loves nothing more than rewarding our hard-working and valued employees!"

Good Morning Folks,

The sign of making it in Hollywood is to have your hand prints make their mark by being enshrined in the Hollywood Walk of Fame.

The equivalent at FSO is being nominated to participate in our monthly CHO Club. The CHO club is just another example of going above and beyond to say thanks to the wonderful people who serve our clients each and every day. These monthly recognition meetings provide the perfect platform to award, recognize and incentivize our top performers.

Some thought that our March event, which I blogged about here, couldn't be topped. Well last night it was. I loved the night, loved the people and the people loved us. 

Today I write to say, THANK YOU for INSPIRING ME. Yesterday's CHO club was perfect, exciting, and most important INSPIRING.

I so enjoy when we have a casual time to chat, recognize your victories, listen to your ideas, wins, strategies and hopes for personal accomplishments.

I made it my business to speak to every award winner including Dianne who could not talk, but made it. Lol…

Commented an employee: "Just felt I needed to thank you once again for yesterdays CHO Club get together. It was an honor to be chosen and the venue was awesome. So many people work for companies and don't have the privilege of being able to interact with the President and Founders let alone share a drink with them after work! THIS is what sets us aside from the competition! These events are great because it puts us in touch with one another. The personal aspect of FSO is alive and well in this company."

The teams were on fire and it is so easy for me to see clearly our FLP, and MRP winners today and into the future.

I left with Chelsea last night so happy with your accomplishments and how that completely translates into our client experience. It was my highlight of the year so far and I am already thinking of cool new locations like last night for May's event

It's because FSO loves nothing more than rewarding our hard-working and valued employees! Our employees represent FSO with confidence, knowledge, professionalism, smiles and a spark. From myself and the Executive Leadership Team to all of our employees across the nation – we want to say thank you for always helping us to reach these goals and congratulations to all the winners from headquarters and the field. 

Spread the word. Our next next “thank you event” of the year is just around there corner. The CHO Club will be at the end of May. Membership in the club is awarded based on ideas, strategies and cost savings suggested to the client and kudos received from clients.

Good luck to all of our employees and see you there. 

Have a GREAT end to a GREAT week as I look forward to seeing all of you soon in my travels.

Hugs all around, 

Mitchell D. Weiner
Chief Happiness Officer

PS. See more photos from our March CHO event HERE

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“I always strive to do better today than I did yesterday.”

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Always Do The Right Thing

"It's about how we treat and care about our people. How we motivate them and continue to develop our folks.  Folks do the right thing. Trust and believe in your leadership. Always do the right thing and love life."

Good Morning Folks, 

Greetings to the greatest people in the on site outsourcing business. I hope everyone had an awesome weekend and was able to spend a bit of time relaxing and clearing your mind so you are fresh and ready for another awesome week at FSO.

As we grow and look forward to a prosperous future, we will never forget the Personal, Passionate & Productive mindset from which we began.

We promised you that from the beginning that we will improve service, reduce/control cost and take care of the people. We are taking a step forward to never losing sight of the promise by going back to the basics.

Because our employees are our connections to clients, we need to ensure that they have a clear understanding of what FSO does, stands for and is achieving for you each and every day. That’s why we established Mitch’s Institute of Training (MIT). 

Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. These past two weeks have been packed full of strong activity, great meetings and the launch of the MIT will be one of if not our strongest commitments and training tools to ensure everyone across FSO is continually learning and growing

One thing we know and that is momentum is how businesses thrive and grow, and our momentum is rocking – so Train the Trainer is in full motion through our MIT and we begin the next phase. Just imagine ONE TEAM across FSO that know everything about the company there are part of and what we stand for and what and how we sell and why clients bought us and why prospects buy us and how that carries forward from our sales front end to perfect execution and delivery on the back end through operations – our Promise to Promise – our re imagine – our Solutions and our Ideas, Innovation and client Cost Saves. 

The first MIT meeting allowed for our employees to walk away with eye-opening insights. The floor was opened to exchanging stories of success, to getting to know each other better and to finding inspiration in the powered of shared experience. Missy Adriazola, our Director of Training put it this way:

"We kicked off MIT 2 weeks ago with Mitch sharing his vision of FSO- past, present and future.  It is crucial that everyone plays their part for the future and growth of FSO.  But, with that comes learning about what we do, and how we do it.  Last week, with Round 2, Bomsi shared a little more detail about the company history and the expectations ahead.  And, since we’ve all learned “what” we do, who FSO is and Mitch’s vision, it’s time to get to work on the “how to” portion of training.

As head of training at FSO, I could not be more excited to share that there are great things in the works for the next round of MIT.  The promise to practice from the training team is that we ensure that you all have the tools you need to perform at your best and teach your teams to do so each and every day.  We are ONE team made up of individuals who CARE about each other and our clients. This is a huge differentiator in the marketplace and how FSO sells and closes deals daily.  We hire those who have the DNA of fire, skip and twinkle.  We look for those who are hospitality driven and go above and beyond every day." 

As we continue to build our company culture together, which you know includes positive energy, honesty, trust, respect, integrity/ethics, warmth, transparency, and CARE. You will only be able to achieve success in your role through solid communication - but talk is cheap. The question is: do your words matter and influence the outcome? Do you really connect with your team? Can we be doing better?

• How the operation could run better, more efficient?
• Are there better ways we can be organizing our areas better?
• Are there ways we can order things like supplies and equipment to save our clients’ money?
• Can we be more productive in the way we maintain the cleanliness of all areas?
• Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special?
• What ways can we improve Hospitality?

There is nothing to wait for or direction needed from our clients in finding ways to (re) Imagine and make things better – your ideas and expertise is exactly why we are entrusted to run our clients operations – they outsourced to us and we must take the opportunity to show them why their decision was the best they ever made and we will deliver on our Promise to Practice.

You will know you've connected with your team when: they go the extra mile and always give the extra effort, they say positive things and provide unsolicited appreciation, they demonstrate trust and have an unguarded openness, they express themselves and communicate frequently, they feel good about their role and their value to FSO, they have positive energy, and you have growing team synergy. 

Our company is all about PERSONAL. Love our employees and love our clients.. and we should never stop thinking of how to wow them. The Power of Focus and the Power of Positive Energy will always be key to our future success. 

MIT presents us with an opportunity to take time and (re) IMAGINE the services we provide to our clients, and the road we pave for our employees —with the idea that we are one team, one family.

Thank you for your partnership and continued support. We look forward to sharing our success as the MIT program moves forth and grows.

Have a great week and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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“Example is not the main thing in influencing others. It is the only thing" ~~ Albert Schweitzer

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