Some Thoughts on Leadership

"Too often business is all about doing what your head tells you to do rather than your heart. Leader are ideally positioned to put humanity, compassion, and purpose back into the workplace, so why not use that power? By putting people first, and by tapping into employees' unlimited wells of creativity, initiative, and productivity, the physic and the financial rewards to your company will be truly remarkable." Peter Economy

Good Morning Folks,

Over the weekend I was reading a GREAT article about Leadership on LinkedIn. "What is Leadership?" by Ivette K. Caballero. Ivette observes:

Leadership is hard to define as it means different things to different people. The core of leadership is to influence, help and guide others achieve goals that will ultimately fulfill a vision. Great leadership implies leading with heart and mind. 

Leadership is a very broad subject to talk about. Just googling the term delivers 479,000,000 results as of this moment. There's countless literature about leadership and a great number of research done about it. 

Here's the definition of these personal traits by the Oxford dictionary: 

Values: A person’s principles or standards of behavior; one’s judgment of what is important in life. 

Manners: (1) A person’s outward bearing or way of behaving toward others. (2) Polite or well-bred social behavior. 

Morals: A person’s standards of behavior or beliefs concerning what is and is not acceptable for them to do. 

Ethics: (1) Moral principles that govern a person’s or group’s behavior. (2) The moral correctness of specified conduct. 

Principles: (1) A rule or belief governing one’s personal behavior. (2) A fundamental truth or proposition that serves as the foundation for a system of belief or behavior or for a chain of reasoning. 

Beliefs: (1) Something one accepts as true or real; a firmly held opinion or conviction. 

(2)  Trust, faith, or confidence in someone or something 

15 Truths About What Leadership Is
Leadership is about serious responsibility and willingness
Leadership is about taking people on a journey together
Leadership is more about actions and less about words
Leadership is about doing things and doing them right
Leadership is more about the people and less about the leader

More examples of what Leadership is and is not, as well as 20 GREAT quotes about leadership, can be found in the article itself here.

Before I close, I wanted you to ask What If.....

• We greeted each day as a new adventure?
• We found something positive to say about every experience and every person we encountered – regardless or whether or not we made a sale?
• We did something kind for someone else?  Even something as simple as holding a door or letting them through at an intersection?
• We said ‘How can we get this done’ instead of ‘I need this done’?
• We placed more emphasis on soft skills, rather than hard?
• We committed to spend just 10 minutes a day to learning something new – and encouraged your staff to do the same?
• We gave up the idea that we knew it all and delegated more responsibility?
• We actually asked for help or advice?
• We stopped complaining about what needed to be done – and just did it?

To our FSO leaders in the field: Make this week your week to ask "What If" and Lead by Example - get out of that office and walk those floors, deliver Service with a Smile - and if you see something out of place - just fix it there and then - we are FSO- winning is about Perfection and Execution.

We have amazing employees, customers and leaders. Thanks to our employees for all you do for us, and to our clients for awarding us the privilege of doing for you.

Cheers to a productive week.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“Expect the best. Prepare for the worst. Capitalize on what comes” 
~~Zig Ziglar
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Inspire ME Friday: "The "Multipliers" Versus The "Diminishers"

"Multipliers are those who attract terrific talent by creating an environment that motivates others to do their best work."

Good Morning Folks,

I received this from Ken, one of our most thoughtful Business Operations Managers, that I wish to share with everyone. He writes...

Most significant accomplishments require a collection of individuals who are dedicated to the success of the project. Therefore, if you want to accomplish something of merit, you need to find ways to magnify your impact by influencing others to support your efforts. This involves encouraging others to join your team, be the brand, work hard (and smart) and spread good energy. 

There are two types of managing styles; there are "multipliers" and "diminishers." 

Multipliers are people who enhance the creativity and productivity of their organization. 

Multipliers are those who attract terrific talent by creating an environment that motivates others to do their best work. They do this by providing bold challenges that stretch others' imagination, creating a culture of constructive debate and giving ownership, and credit to those who contribute. This collection of behaviors leads to vastly increased morale and motivation and generates a quantum leap in output. When you invite people's best thinking and lead like a multiplier, your team will give you more -- more discretionary effort, more mental and physical energy, and more of the fresh ideas critical for long-term success. 

At the other extreme are "diminishers" -- people who inhibit creativity and productivity by building their own personal empire, hoarding resources, giving directives that don't leave room for others to contribute, micromanaging and making all the decisions. When you suppress others' freedom of expression, you get a fraction of their effort and output.

Are you a multiplier? or a diminisher? Fruit for thought this weekend and maybe an eye-opening lesson to inspire change.

ENJOY THE WEEKEND! 

DO SOMETHING FUN! 

BE HAPPY! 

HAVE A GREAT One!

Mitchell D. Weiner
Chief Happiness Officer

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 “Everyone has the right to have a career  not just a job at my company” 
~~ Mitch Weiner

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Shout-Out Wednesday: Shining The Spotlight on FSO's Brightest Stars

"It’s refreshing to see a young man with a strong work ethic and a great deal of maturity. Never late, always early, perfect attendance, great customer service and over exceeding service excellence." 

Good Morning Folks,

Following is client feedback about our team members who have been caught delivering the WOW!  They put their hearts and souls into putting their best foot forward every day to deliver a superior client experience that cannot be taken for granted. 

Here's why:

I cannot imagine working for a competitor. I cannot imagine talking about people solutions while working for a competitor. I cannot imagine trying to explain the de-motivated, unengaged staff if working at a competitor. I can’t imagine not getting the support from my management team if working at a competitor. I can't tell you how many people we've hired who worked for competitors just a short time ago and they will tell you they can’t imagine being there.

By contrast, as you see from the kudos below, we have a great company with a laser focus on people. We have great management in the field backed by superior reward and recognition programs. And we can boast what most of our competition's executives can't:  

That I literally get dozens of compliments like these below about our staff from clients each and every day.  And clients who switch to us from the competition tells us this too. One executive at a major law firm remarked, "They save time, money and effort. They are way different than our previous partner in the way Mitch runs a client-centric business and we are looking forward to getting back to that."

Matthew- Office Service NYC-HQ (on loan to jumpstart a major law firm opening in Boston)
"I wanted to take a moment to give some much deserved compliments to our own Matthew. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : ) He is FANTASTIC!!!! His willingness to assist is stellar and his help is very much appreciated. He does what needs to be done to accomplish work. He has a wonderful attitude. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. Thank you for everything you have done to assist here in Boston Matthew. Please don’t go back to New York!"   

Jamie- McCarter English  (Newark)

Hi Jamie, I just wanted tos ay thanks for you help troubleshooting. I thought about how waiting for a bar code change can be a pain.  The documents we use are pretty awkward to use to create the bar codes. We have a method built-in to receiver, frankly not quite as pretty but they function great and they’re easy to create. I am attaching the documentation on this feature in case you find it useful. You can even print out just the bar code for people (one or more) on the Zebra printer and stick them on a sheet of paper.  Thanks!

Miguel – McCarter & English (Hartford)

Miguel was working on a scan project that was not going very well.  Miguel set the settings on Job Build, the paper was very old and kept jamming in the copier. Once the copier jams you have to start over from page 1. Miguel took it upon himself to stay passed his scheduled work hours off the clock to complete the project for the client. The client was very thrilled that he did that.

Carlos & Occasion- Brookfield Vesey Street

"Just wanted to thank you and your team for the great service you have provided  in Leroys absence, especially Alfred."

Jay- Caplin & Drysdale
"Awesome work Jay!! That's the energy I'm talking about!! Nothing like taking the information from our huddles and applying them! True (re) imagination "

David- Burns & Levinson

"I’ve been working with David the past couple of days for a client who is using our MPR for most of the day. He has been extraordinary! He has asked questions, followed through and has taken the initiative to let me know what is going on throughout the day. Great job!"

Dominique- FSO Executive Assistant

"Hey Dominique! Thank you so much for not letting me switch my hotel last week. LOL!! It is such a nice hotel and I wouldn't walk a half mile in this heat for anything!! It is the worst heat I've ever felt so I would have had to take a taxi to the Fairfield anyway. You are the best!!"

Ray & Jessie- ASME
"Never late, always early, perfect attendance, great customer service and over exceeding service excellence.  Working together is their secret! They possess personality traits that can’t be taught.   For instance, the resolve challenges on their own! Plus, they’re both charming!!!"

Israel- Brother International (NJ)
"Israel has helped me on numerous occasions to create recruiting materials, delivering awesome quality for our brand on campus. He's always quick to respond when I ask for help, has a positive attitude, meets deadlines, and has good suggestions when I need input on the best way to create an item. He is a fantastic resource and they continue to look forward to working with him."

Adrieanne- PHD

 “Adrieanne Valentine is fabulous!  And definitely a keeper.  She really thinks about what she's doing and analyzes it and asks the right questions....love the attention to detail!” way to go Adrieanne!!

I wanted to take a moment to thank our clients for recognizing the great work our folks do. This is a great time to be at FSO. We have an amazing company and a powerful message to share how we are enabling our customers to (re) Imagine new possibilities and with our help, make them real.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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“If you want happiness for an hour—take a nap. 
If you want happiness for a day—go fishing. 
If you want happiness for a month—get married. 
If you want happiness for a year—inherit a fortune. 
If you want happiness for a lifetime—help others.”

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TED Tuesday: Simon Sinek's ‘Start With Why.’

"Why do some companies achieve things that completely exceed our expectations, defying all our assumptions for what's possible?'

Good Morning Folks,

I’m a big fan on Simon Sinek and it seems like you agree. When we presented his talk "How Great Leaders Inspire Action" on an earlier TED Tuesday, your reaction was overwhelming.  "How Great Leaders Inspire Action" is an amazing, inspiring and thought provoking talk from TEDxPugetSound.

Today's TEDTalk is a shorter variation on that theme.

You may have also seen my presentations based on Simon's ‘golden circle of human emotion,’ which explains the greatest motivation behind why people buy.

Simply put, he proves that people don’t buy what you do, they buy why you do it.

Why do some companies achieve things that completely exceed our expectations, defying all our assumptions for what's possible?  Apple starts with "why" when defining their company, they are able to attract customers who share their fundamental beliefs. As Sinek puts it, "People don't buy what you do. They buy why you do it." Starting with "why" makes Apple, for example, more than just a computer company selling features, and that's why their products have flourished while their competitors' products with similar technology and capabilities have often flopped.

As a consultant and author, his books and presentations have provided inspiration to major organizations, corporations, non-profits, and businesses like ours to reshape our thinking, and by doing so, make us more responsive to the needs of our teams and our customers, and grow ourselves by the very process.

So now, here’s a treat for you: Sinek’s TED talk, ‘Start With Why.’

It occurred to me, that while many of you may be familiar with his TED Talks, you my be less familiar with his books: “Start With Why: How Great Leaders Inspire Everyone to Take Action”, and “Leaders Eat Last: Why Some Teams Pull Together and Others Don’t.” Find them at Amazon.com.

I think the concept of starting with why hits the nail on the head regarding the trust economy. Most businesses have very comparable competitors, and it's trust and loyalty that will differentiate them in the markets through customer retention, word-of-mouth and the ZMOT. Starting with why allows businesses to go beyond what they're selling and connect on an emotional level that's much more moving that a few key features. Don't tell the world how you're going to change it, show the world.

At FSO, our strategy team also starts with the why and never loses its childlike curiosity to keep asking questions all with the goal on enabling our customers to find better ways, more options, more efficient resources and talent to enable what was not possible before.

Perhaps that's why we are the fastest growing company in outsourcing and have been so distinguished with inclusion on the Inc. 5000 list of the fastest-growing private companies in America for the past three consecutive years. Only a tiny fraction of the nation's companies have demonstrated such remarkably consistent high growth, particularly in the difficult economic environment of the past few years. This achievement truly puts you in rarefied company.

Have a GREAT Day,



Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Inspire ME Friday: Brian Acton Was Looking For a Job.

"The moral of the story is never give up hope. Hope that you will find meaningful work and success in life."

Good Morning Folks,

Five years ago, Brian Acton was looking for a job.

His job at Yahoo, where he'd filled many engineering roles over 11 years, had come to an end.

He was networking with recruiters.

He met with Twitter. Twitter said no.

He met with Facebook. Facebook said no.

So he and Jan Koum, a colleague from Yahoo, set out to do their own thing.

Last year they sold that thing to Facebook for 19 billion dollars.

What'sApp was bought with Facebook stock at near its all-time high. So, from a financial point of view, Zuckerberg's "funny money" really has little relative meaning to begin with. However, the whole public mania with Social Media in general does illustrate what a misallocation of capital can be and the consequences of the FED's cheap money (low interest rates) have been. 

Imagine if instead, a group of investors had raised $ 19 Billion dollars in California during the current 3 year drought ( which actually began in 2000 ) for water resource projects? I mean really, what is more important, basic, and essential than water and food? In doing so, tens of thousands of jobs would be created. The market says no, social media and mobile instant messaging is much more important. This worries some much more than how much Facebook paid for this acquisition.

Life is crazy. The moral of the story is never give up hope. Hope that you will find meaningful work and success in life. Hope that where money is available to capitalize new ideas and innovative talent, we direct some of that towards solving the world's most pressing problems. And hope that company's like Yahoo who had all the talent and innovative brain power to become Facebook rather than be trumped by them, will never stop being receptive to new ideas and change.

Read all about it!

Hooray It's The Weekend!

HAVE A GREAT One!

Mitchell D. Weiner
Chief Happiness Officer

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"The only true wisdom is knowing that you know nothing." 

~~ Socrates

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How Can FSO Help Me?

Discover the Benefits of a Better Outsourcing Experience:

⇨  Redirect Valuable Time Towards What You Do Best

⇨  Do More with Less: Wring Costs Out of Operations

⇨  Gain Access To Expertise, Services, Resources And Capabilities You May Not Possess 

⇨  Leverage New Technologies With Revolutionary Impacts And Widespread Benefits

Good Morning Folks,

I am often asked, "Where can FSO help me? What exactly are some of the services you provide?"

Today I will address this.

These are some of the challenges our clients count on us to solve:

⇨  Uncertainty over healthcare laws and costs

⇨  Controlling spending and improving profitability

⇨  Information management, storage and retrieval

⇨  Secure and confidential destruction of information

⇨  Security and "suspicious" mail 

⇨  Staff morale and motivation

⇨  HIPAA and Compliance

⇨  Rethinking the cost and use of space

With and eye on solving each and every one of these challenges, FSO provides: 

⇨ Concierge
⇨ Conference Room Set Up
⇨ Copy Center Management
⇨ DBAs
⇨ Developers
⇨ Document Scanning & Management
⇨ Facility Coordination 
⇨ Facility Help Desk
⇨ Facility Services
⇨ Facility Technician
⇨ Front Desk
⇨ Hospitality
⇨ Imaging Services
⇨ IT Customer Support
⇨ IT Help Desk
⇨ IT Project Management
⇨ IT Services
⇨ Mail & Logistics
⇨ MFD and Appliance Management
⇨ Office Supply & Pantry Management 
⇨ Print Services, Scanning Services
⇨ Reception
⇨ Records Scanning & Information Management
⇨ Reproduction Facilities Management
⇨ Satellite Copy Print Management
⇨ Shipping and Receiving 

What we bring that allows us to execute these services better than you can on your own:

⇨ By offering flexible staffing strategies, which allows you to convert a portion of one of your largest VARIABLE costs - labor - into a fixed expense that provides for stability and certainty in managing your budget.

⇨ By excelling at supervising, mentoring and working with four different generations from Millennials to Boomers — each with different needs and motivations. We boost morale and break glass ceilings in what would otherwise be dead end hourly jobs.

⇨ By delivering a blueprint to improve records retention, digitizing onsite records, and offsite records storage. 

⇨ By conceiving of fresh, new resources, subject matter expertise and FSO proprietary technology to make possible what has not been possible before.

⇨ By being more responsive to your needs around value, speed, innovation and security.

Conclusion:

Talented people in support functions are the heart of your operation. But at too many companies, they’re a forgotten demographic — untrained, unmotivated and unappreciated.

There’s a better way. My partners and I launched FSO to bring back to outsourcing what others have forgotten: that quality performance, personal service and a do-anything-for-the-customer hospitality and commitment to service that begins and ends with people.

FSO’s people have that “twinkle in the eye, skip in the step, fire in the belly,” which ultimately results in exceptional service delivery. We motivate them and shatter previous career ceilings through"

⇨ Robust and exciting training programs, including our exclusive Talent Incubator Program

⇨ Performance-inspiring employee recognition and awards

⇨ Genuine advancement and virtually unlimited career opportunities

⇨ Recognition programs, awards presentations and promotions

⇨Industry-leading benefits programs that show we know the meaning of “family

From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we have the service delivery expertise to create a customer experience unlike any other.

TALK TO US. WITNESS US. AND MOST IMPORTANTLY, EXPERIENCE US!

If we can help you, or someone you know, call me personally at (212) 204-1193.

Have a great day and thanks for supporting our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"If you want to change who you are, change what you do."

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Learn more about what DIFFERENTIATES FSO here