Happiness Ahead: Welcome to Outsourcing Nirvana

"How good is it to be part of a family who really cares about you, where you go, what direction you take, give you opportunities to grow, and reasons day in and day out to be proud of who you are 

and who you work for." 

Good Morning Folks,

If nothing makes you happier than making other people happy, then you're in good company this morning.

It's simple: happy companies make more money.

According to recent research from WooHoo, "This means that happiness at work is no longer a luxury. It's an absolute necessity for any organization that wants to be competitive and successful."

The study concludes....

• Happiness at work is one of the 3 most important sources of happiness in life.
• Happiness at work is the best antidote to stress. Stress doesn't necessarily come from working too much but from feeling bad while you work.
• Your happiness at work is your responsibility. Not your boss's, not your co-workers' and not society's. Yours.
• Your boss and your workplace are responsible for creating a setting where it's easy to be happy at work. 

Our own Experience Director Joseph Yapp reflected on Happiness at our place of work in a recent internal communique:

"As the year comes closer to the end, I get reminded of our 2013 Awards Night.   

It was a powerful reminder of all the hard work, sweat and smiles that led into getting an award. And as a recipient of a couple of awards that night, it took passion, personal dedication and a productive smart approach to work to be nominated, just like my peers. Masters of our trade!! Everyone mattered. You are somebody and we all know who you are.   

How? Because here at FSO, we communicate!!! We let everyone know what we did!!! We send pictures!!! Management writes about us, talks about us and the Owners acknowledges us in emails, company meetings, newsletters, blogs, social media.   

Here at FSO, when you get recognized you feel like a celebrity, a VIP and YOU actually mattered!   

How good is it to be part of a family who really cares about you, where you go, what direction you take, give you opportunities to grow, become someone, carry a title and give you reasons day in and day out to be proud of who you are and who you work for.  

When I first joined FSO, I did not know the concept of a happy office nor understood the title “Chief Happiness Officer."   

As weeks went by, I realized that the title is also a way of life. HAPPINESS!!! That is the key to success!!! 

Happiness is when you want to do a great job for your client and provide that HOSPITALITY experience (remember that feeling of euphoria when you complete a job well done?) 

Happiness is when you can help your staff achieve their goals or even just helping them perform their jobs (that feeling of giving), happiness is being part of a bigger picture and that your contributions are just as equally important as everyone else.  

I can honestly say when you come to HQ, you feel that ENERGY!! the EXCITEMENT!! the PASSION and see the smiles in people’s faces.  People hugging?? Yes!! Where on earth do you see such happy folks?? Is this outsourcing nirvana?? Yes folks, it is. And all that happiness radiates nationally to the field, regions, states and even in New Jersey!!!  

When I first started with FSO, I was a newbie at this happiness concept, now you can call me an expert. Because I spread it to my clients, my staff, my peers and more importantly to my family (personal & FSO)."

You see Joseph, as the WooHoo study validates, "happiness at work doesn't come from the organization's policies, strategies, plans or values. It comes from the things that you and I do here and now."

"Happiness at work doesn't come from raises, bonuses or perks. It comes from two things: Results and Relationships, IE. doing great work together with great people."

"Happiness at work doesn't just happen. It takes a focused effort from management and employees together."

As your Chief Happiness Officer my job is to ensure all of us are showering you with all the happiness and hospitality you deserve. 

Nothing makes me happier than making you happy. All our clients feel it, our staff feels it, you feel it and I feel it. 

As I often say: LOVE Life! Because when you are loving life you are living HAPPINESS simply defined.

Have a GREAT start to a GREAT week as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"When I was 5 years old my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down "happy". They told me I didn't understand the assignment. I told them they didn't understand life" - John Lennon

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Read more inspiring messages from our employees HERE

Inspire ME Friday: Find Your Passion, Create Your Focus, And Success Will Follow.

"Success depends on focus. Focus depends on passion. Find your passion, create your focus, and success will follow."

Good Morning Folks,

A client sends this morning's inspirational message to share:



==> Get Inspired: Find Your Passion, Create Your Focus, And Success Will Follow 
by Ton De Graaf

Just watched the October 19th special event, filmed live at the Apple campus in Cupertino, California where Apple celebrated Steve's life. What a legacy that man leaves behind, just awesome. From a business and executive coach's perspective (yep, that's me) a few thoughts:

Only great leaders create great companies. Great leaders will challenge and inspire their people in their quest for excellence. People will only experience a feeling of pride when they worked hard for their success. If success comes easily, overnight, without too much effort, pride will not enter the equation.

The quest for excellence never stops and is all around. In every piece of packaging. Every swipe of the finger. Every "How can I help you?" 

Everything.

And it doesn't matter just some of the time. It matters all of the time. A great leader must be able to light that spark of continuous improvement within each and every employee. One cannot become motivated just because the boss says so. Only intrinsically motivated people are able to amaze themselves and as a result amaze the world.

Whether you're making a product or offering a service, it all starts with the passion you have for whatever you do and the ability you have to focus your energy to become successful. A great leader creates a clear and compelling vision that makes people passionate.

Success depends on focus. Focus depends on passion.  

Find your passion, create your focus, and success will follow.

The people at Apple have a passion, they've created their focus and became extremely successful by creating products that amazed the world and we now all love.....and that's an emotion.

And it all started with one man and his quest for excellence who became successful by connecting his business to emotions and emotions to business and by attracting passionate people to make it all happen. Quite an accomplishment.

Just some thoughts.....

Like at Apple, the single most  important thing about our culture is, it never wears off. It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve. 

We have the best people in the industry from our mail rooms, front of house, office services, Experience Directors, Regional Directors, Future Leaders and everyone in HQ, to our Executive Leadership Team, marketing, finance, operations, sales and people solutions. There are so many people willing to help our employees at FSO that they can learn from, to make them better in their careers.

For our clients, our commitment to exceeding your expectations, ensuring that every single teammate is the best trained and best prepared employee they can be is what sets us apart!

As Shalaine would say, "Have a great day filled with purpose & love; make each moment count!! LET’S ROCK IT!!!"

Have a GREAT weekend!

Mitchell D. Weiner

Chief Happiness Officer  

Read inspiring messages from our employees HERE

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“If you do not go after go after what you want, you will never have it. 

If you do not ask, the answer will always be NO. 

If you do not step forward, you will always be in the same place."

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About Ton De Graaf: Ton is one of the very few coaches in the world who is designated by the Worldwide Association of Business Coaches as a Chartered Business Coach™ (ChBC™) after a vigorous and independent assessment conducted by the Middlesex University and the Professional Development Foundation in the UK

Inside FSO: The Making of a Memorable Guest Experience

“Since shifting from in-house to outsourcing the cost is better and performance has improved”

Good Morning Folks,

A picture is worth a thousand words. So today we take you inside FSO to show you the before and after ways we never stop (re) imagining a better way to work for you.

For example the centerpiece of a memorable guest experience starts with Our Informationalist Hub (known elsewhere as "Front of House")

The hub is staffed and managed by FSO’s specially cross-trained teams or “Informationalists” who provide a wide array of administrative services from Meet & Greet to meeting room bookings, supply management, invoice reconciliation, scanning and hot desk/hoteling management services behind the Front Desk. (The possibilities are endless!)

• FSO sees the Informationalist Hub™ as the future direction of The Guest Experience and has invested considerable time in research and development in forming the right mix of staff, technology and skills to make this an effective and cost efficient service model

• FSO Exclusive i-Kiosks  are designed to provide a flexible mix of any Administrative Services offerings based on your organization’s needs and desires: End-users can use to submit job tickets, track packages, receive updates and news and see the great things that are happening within your operation firsthand in an engaging and interactive format.  

• Innovative expansion of services includes: Social media support, remote worker coordination, help desk overflow services, presentation services

FSO is driven by fun, passionate people and the value they create. We hire, retain and assign people with that deep inner passion to perform — the spirit that gives them that fire in the belly, that twinkle in the eye, boundless pride in their work and the drive to succeed. New and legacy staff are always attracted to FSO and are inspired by our performance based rewards and opportunities for advancement. At the end of the day, passion is really important. You can’t fake passion—you either have it or you don’t!

Have  a look at how we are raising the bar for hospitality. Then jumping over it:

FSO will never stop (re)IMAGINING the possibilities that exist in the onsite outsourcing world. The way in which business is being conducted and communicated is being revolutionized by FSO. 

For example at mega ad agency Y&R: Y&R had spent nearly 90 years on 285 Madison Ave without having a personal concierge service. In addition, the shift of moving to a newer location felt dramatic, the primary objective and expectation was to have a solid "shoe guy" and "cleaner" in place.

Today Ben, our concierge extraordinaire, has transformed this function into  total service that makes employees lives easier by taking the errands and tasks off their backs and into our capable hands and also relieves stress with massages and other health and happy indulgences.

Says Ben, "I start very early, ready to rock at 8:00 a.m. with a gigantic smile, offering a friendly good morning to everyone who passes by the desk!  Quickly on, the first collection of personal mail trickles in. As the staff/employees begin arriving so do requests for repairs: ripped sweaters, jeans that need hemmed, shirts to be laundered, shoes to go out for sole repair and a quick shine don't forget! In the midst of these urgency's we track a lost parcel for someone, and a Creative Director has just appeared needing her watch cleaned and a battery replaced."

"It's in the great FSO spirit that makes me feel accomplished each and every day when I can make someone's life that much easier while at work. Our clients at Y&R are always on my mind, and servicing them is something I live, breathe, and FEEL, and I want them to FEEL it too!"

And other clients love what we are doing for them too:

“People show up and work gets done. The front desk changed to outsourced model and is very successful.” 

“They are like proactive, like a breath of fresh air. They’re well dressed, presentable and… cheaper!” 

“Since shifting from in-house to outsourcing the cost is better and performance has improved” 

“Always doing more to assist is what hospitality is all about.”   

“The way you anticipate needs and show the care and passion for what you do in commendable!” 

“We are convinced the did the right thing and picked the right company. Things are getting done that were overlooked before, because we have the manpower and expertise that was lacking and, as a result, improvements are being made all the time. I couldn’t be happier with my decision and to present this building to my staff”

These enhanced services and capabilities are just the tip of the iceberg of future enhancements and investments the company continues to make. 

So, if you'd like to turn those outsourcing frowns to smiles, talk to us, witness us. We'll   take you on a tour of client sites and and let you taste the FSO experience first-hand. You'll see how different life has become for some of the best known-brands in the world.

Call me personally at 212-204-1193.

Feel the FSO Experience - and ensure everyone around you does too. 

Here's to a wonderful day!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"An apology is the superglue of life. It can repair just about anything." 

~~ Lynn Johnston

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Shout Out Wednesdays: "Everyone Stepped Up And Juggled Multiple Crazy Requests With Enthusiasm."

"Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! What a great thing to say about your job!"

Good Morning Folks,

We've built and grown his business with an emphasis on people – the hardworking, dedicated employees who care about doing a great job for our clients. 

As I am now traveling around this wonderful FSO Nation, the employee and client Lovefest could not be stronger and I could not be more fired up! 

Without your passion, energy and care, we would not be the company that we are today. This is our market to own. Our Future Leaders Program is in full force and we need your help to find talent just like YOU. We are only going up from here, and to ensure an unmatched Client Hospitality and Employee Experience, we are keen to having the proper folks open new accounts to support our growth, mission and vision across the US.

But right now, let's see who's on the deck. Here are the great things are clients are telling us about the employees who personify our leaders of the future. 

Skidmore Team

"Mike, this week has been an extremely busy VIP week for us. With back to back client meetings requiring food/drink cart setups and a visit from a VIP client on Wednesday, the team did a fantastic job handling all of their tasks.  The office had to be cleaned from top to bottom in preparation for our client visit and the team went above and behind to get the office looking fantastic. Just wanted you to be aware that everyone stepped up and juggled multiple crazy requests with enthusiasm."

"Thanks to you and the office services staff for putting in the great effort today to help me stay on schedule. I really appreciate their generosity when it comes to helping out this week, and every week! Just wanted to put in my thanks and I hope you pass it on to the team. I’m lucky to have a team like you guys in order to do a good job putting together these lunch programs for SOM."

GK Team

"Thanks to the expert packing of the file cabinets/book shelves and help with moving all the heavy stuff. Bernard and Marlon did an excellent job of making sure that all our items were safely and securely packed, Felix and you did a great job painting the space. Again.. Thank you again for all your help with my move."

Capco:
Kaydeon, Monica, 

Jenna,I just wanted to let you know how helpful the front desk (Kaydeon, Monica, & DeAndre) have been over the first two weeks of my being at Capco.  Whether it be setting up conference rooms, arranging calls, or just pointing out where things are, they have been a big part of my getting up to speed around the office.

DeAndre

"Great job so far on organizing!"

"Super fast delivary.. thank you! You're awesome."

Ausberto Falcon
No suggestions just wanted to let you know that you do a great job (all the HQ folks are great, really)"

"No suggestions just wanted to let you know that you do a great job (all the HQ folks are great, really)"

"Keep up the great work a usual and I love the cereal, yogurt and chips.Thank you!”

"The assorted chips are great!!! Thank you!!"

"Awesome. Good Job!"

"Thank you for coordinating your team and going the extra mile to make sure our day full trainings went smoothly!"

"I want to thank you for all your help with the NALT meeting on Monday and for your help every day! You are constantly thinking 10 steps ahead and going above and beyond. It really is a pleasure to work with you! THANK YOU!"

“ I just thought you should be aware. Thanks again to them for all the help....Deane."

Nathan Mesidor, WisdomTree
"In the last couple weeks, I have received a handful of packages with:

•   The correct font
•   The correct quantity
•   The correct location
•   The correct paper

Thank you guys very much!!!!  It is very helpful when you guys are on your game, it makes my life much easier!!!"

Jannel, Melissa & Felicita, Emerald Expo
"I can’t say thank you enough for all of your help today. You have no idea how much your assistance with folding the letters, stuffing, and sponging (lol) helped Crystal and myself today. Seriously thank you, thank you, thank you. That little bit, allowed Crystal and myself to focus on other tasks that were time sensitive."

Trevor, Matthew, & Padre, HQ Office Services
"Wanted to say thank you so much for all of your hard work today. I know Crystal and I had you guys running around like crazy, and that’s just us, let alone the other requests you guys get on a daily basis from everyone else in the company. You have no idea how much we appreciate everything you do for us. From folding the letters, to running errands, to gathering materials for our strategy meeting, and setting up for the bell ringing. Thank you, Thank you, thank you! Enjoy the weekend and rest up (before Crystal and I send more requests lol)"


  

Mailroom and Security Staff, GroupM

'I wanted to drop you a quick note to let you know how great I think our current mailroom and security staff are. Everyone is so helpful and friendly.  Especially in security! Every day I walk through and it is like a breath of fresh air. They say good morning and wish you a good night and always have a smile.  It also hear less chitter chatter from guests about getting through security when they are not in the system. There are less long lines and disgruntled people than there were in the past. Joe has also been great and very helpful too. Thank you!"

Mark, Monaco

"I’m a resident of the Monaco building and wanted to give you feedback on the entrance lobby employees. Last Saturday when my wife was in hospital it was great to be able to count on Mark - we needed a favor, for him to go and pick something urgently from our apartment and he assisted us immediately. He is also always very courteous when dealing with us. Also, we leave our keys every morning with Mike for our nanny to pick up and again, he is very courteous and always in a pleasant mood. All in all, the guys are all great and we appreciate all of their hard work."

You can read more of what our clients had to say about these Rockstars HERE and HERE. What amazing teams ~ the energy and passion were unmistakable!! 

Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! What a great thing to be able to say about your job!

As in the locations that I am lucky enough to visit this week, each site employee, YOU, are the FSO difference! You're commitment to service, to exceed the client’s expectations, to notice that detail,to have that SKIP, FIRE, TWINKLE is uniquely FSO.  

The employee and client lovefest could not be stronger and I could not be more fired up!!

Have a fabulous late fall day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"From our ancestors come our names, but from our virtues our honors."

  ~Proverb

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A Big Thank You To These Notable Readers of MitchWeiner.com:

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Ted Tuesday: The Talks Everyone Talks About

"Google was not the first search engine and Facebook was not the first online social community. Very few TED Talks are about original ideas. Simon Sinek was not the first person to talk about identifying the purpose for your life and work, nor was Amy Cuddy the first person to talk about how your body language and posture shape your self-confidence."

Good Morning Folks,

The TED platform is about “ideas worth spreading.” Watch any TED Talk and you can observe that everything a speaker says is in service of advancing one key idea, and making audience members so passionate about the idea that they want to spread it as well. This is why so many TED Talks go viral. The speaker does not just successfully convey an idea — they make everyone watching excited to share it too.

If you look at any TED Talk, you will discover that the thought leader’s delivery style can be categorized in one of the following five ways. The speaker is either a:

==> Change agent: 
Uses language, stories, and pictures that show what is possible when the change being shared happens

==> Scientific expert: 
Relies on logic and evidence to present an idea

==> Performer: 
Incorporates theatricality into the delivery of a message

==> Vulnerable expert: 
Connects life experience and stories to a message

==>  Inventor: 
Discusses an original idea, product or service and breaks it down into easy to understand, digestible parts

When you look at the most successful companies — such as Google and Facebook, or popular TED and TEDx Talks by Simon Sinek and Amy Cuddy — most are not household names because they came up with something original. Google was not the first search engine and Facebook was not the first online social community. Very few TED Talks are about original ideas. Simon Sinek was not the first person to talk about identifying the purpose for your life and work, nor was Amy Cuddy the first person to talk about how your body language and posture shape your self-confidence.

What each company or person did, however, was improve upon an existing idea. That should be the goal of entrepreneurs. While being first to market is nice, it’s rarely possible. If an idea can be monetized, it likely already has been. Plus, the first incarnation of a product or service often has significant flaws in its design or user experience. Entrepreneurs can and should focus their attention and strategizing on advancing business ideas that already exist by improving upon problems or frustrations for its customers and clients.

Check out our extensive library of Ted Tuesday Talks featuring Simon Sinek and Amy Cuddy and others on life, love and happiness, HERE (scroll backwards).

Thanks to Forbes for today's message and to you for listening.

Have a GREAT day and…. Love Life,

Mitchell D. Weiner

Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

Law Firms: Is Your Outsourcing Marriage On The Rocks?

"Your company continues to amaze me. I am in awe of what you have done in just a few short years. Your enthusiasm for your team is wonderful. What a joy it is to not only find a CEO who believes in his employees and business, but to find that your employees have the same goals and mission you do."

Good Morning Folks,

When you exchanged Wedding vows with your spouse, you accepted, comforted, honored and promised to keep each other in sickness or in health, for better or worse, so long as you both shall live.

Fortunately these vows don't apply to the marriage with your outsourcing partner.

So if you’re fed up with shoddy service, snails-pace bureaucracy, unhappy-unmotivated workers, low productivity and poor overall results, welcome to our world of outsourcing bliss.

From the first infectious smile that greets you by name in the morning and changes the whole demeanor of your day, such happiness is contagious –– when the boss has it, it trickles down throughout the entire organization. Today, an enormous opportunity exists to (re) imagine and reinvigorate your workplace and workforce with FSO.

Nixon and Peabody, PwC, NBC Universal, Brother, Y&R, AstraZeneca/MedImmune and have switched to FSO and will confirm significant and positive changes in employee attitude and results.

==> It's Time to Explore A Better Outsourcing Alternative:   
  
==> Get Personal Attention Instead of Voice Mail

==> Get Consistency Instead of New Faces

==> Get Decisions instead of A Chain of Command Without Authority to Act

==> Get New Ideas instead of More of The Problems You Hired Your Vendors to Solve

==> Get Unmatched White Glove Service From Friendly, Smiling, Accommodating And Productive People Matched To The Culture And Fabric Of Your Firm

==> Get All of The Above at Lower Cost

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What Have We Done For Law Firms Lately?
  
At Weitz and  Luxenberg:
Turning a expense burden into a profit center: We recently completed the largest and most successful document conversion in the New York area, migrating over 35 million pages to electronic format. Savings come not just from eliminating each $900 lateral file, but also from freeing up Class A office space formerly used to store paper in order to be sub-leased for millions of dollars per year.

For another large law firm:
A reduction of the  record's department's real estate footprint from just over 26,00 sqf down to 9,500 sqf, thus providing the firm with cost-savings close to 50k annually, Cross-training of the entire records staff to improve efficiency and coverage needs, the destruction of 2,400 boxes and another 15,00 sent to offsite storage, a floor by floor audit and clean-up of all eight of the firm's floors in Newark, and the list goes on and on.
  
Can your incumbent do this?

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What Customers Are Saying:

“They saw that our business is changing and actually came to us with suggestions on how to reduce costs.”

“Outsourcing to FSO frees us to leverage our core competencies.”

“Supply costs, headcount, workflow, equipment utilization and configuration — they’ve strategically explored options and (re)IMAGINED our operation from top to bottom.”

“People show up and work gets done. The front desk changed to outsourced model and is very successful.”

“They are like proactive, like a breath of fresh air. They’re well dressed, presentable and… cheaper!”

“Since shifting from in-house to outsourcing the cost is better and performance has improved”

“We are convinced the did the right thing and picked the right company. Things are getting done that were overlooked before. Now we have the manpower and expertise that was lacking and, as a result, improvements are being made all the time.”

Over 200 firms in 500 National locations have already made the switch, helping us to become the fasted growing privately owned company in the industry. The impact and results at these sites are nothing short of remarkable.

So if you are going home at night overwhelmed and under appreciated, and would like to turn those outsourcing frowns to smiles, you owe it to yourself to explore a better alternative.

Why not choose happiness instead?

Call me personally at 212.204.1193 and I’ll show you how to take the headaches off your mind and plate, put the fun back into work and a smile on your face.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   
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"The manager accepts the status quo; the leader challenges it."

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